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Expert Review

Customer Reviews

First American Home Warranty

13 people say

Ease of use

Brand satisfaction

Value for money

Service quality

13 reviews
Top10.com StaffByTop10.com StaffJul. 25, 2019

In a Nutshell

First American Home Warranty offers 3 home warranty plans that each cover more than the next, including a ‘one day at a time’ option on some coverages, for homeowners who are selling their homes. It's best for those who want an extensive, personalized, and affordable plan.

pros

  • May cover issues caused by rust and corrosion
  • Clearly lists elements that are not covered

cons

  • $75 or more service fee per item
  • Repairs only complete when parts are available

First American Home Warranty First American Home Warranty Visit Site

Highlights

  • Repair jobs are dispatched to service contractors within 4 hours during regular business hours
  • Lower premiums for townhouses, mobile homes and condominiums
  • Plan includes pest control services in some areas

Coverage

What First American covers
What First American Home Warranty covers

Warranty coverage from First American Home Warranty is dependent on geographic location, but regardless of where you live, coverage is solid. First American provides a ‘Basic’ plan, a ‘Value’ plan and an ‘Eagle Premier’ plan, all of which can be supplemented with various options such as well pumps or additional refrigerators, if needed.

In some areas the plans include elements rarely included in most policies, such as pest control.

Plans

Basic

Covers most home appliances

Premier

Basic + major home systems

First class upgrade

Adds up to 35 additional items

Pricing

Annual premiums range from $300-$500 or more, depending on selected plan and options. Monthly premiums range from $28-$44 or more, also depending on selected plan and options. 

Transparency

Although it is not immediately obvious where to find them, there are sample contracts available on the First American Home Warranty website. These PDF copies are very well laid out and make it easy to see what is and what is not covered by your plan.

Reviews from homeowners, realtors and contractors are all featured on the site, discussing their experiences with First American Home Warranty. There are also links to other sites where both positive and negative reviews can be found, which includes the Better Business Bureau where First American Home Warranty is an accredited business.

Terms and Conditions

In line with other warranty providers, First American Home Warranty excludes pre-existing conditions and failures caused by misuse or lack of maintenance. However, the sample contract reads “Our plans cover unknown conditions which can include rust, corrosion, sediment, problems resulting from lack of maintenance and much more,” and these issues are not covered by other companies. Also excluded is damage caused by “storms, war, riot, acts of God” etc, but again, this is in line with similar warranty companies.

Limits of liability dollar amounts vary greatly from item to item. For example, a toilet replacement is limited to $300 while heating is limited to $1,500 and a refrigerator is limited to $2,500, but these limits are printed very clearly in the contract.

Contractors

First American Home Warranty uses local contractors, already established in their communities. This ensures faster service for the customer and the opportunity to build a trusting relationship with those that work on your home.

One unique program First American Home Warranty has implemented is a customer satisfaction survey which is used to monitor the performance of its contractors. If a contractor should receive consistently bad responses on the survey they are ‘let go’ from the program. Once your home is serviced, First American will warrant the contractor's work for 30 days.

Customer Service

The First American Home Warranty sample contract specifically addresses several elements of the customer service experience. Telephone service is available 24 hours a day and your service call will be dispatched to a contractor within 4 hours on a business day - unless it is an emergency. First American operates 4 claim centers and responds to around 1 million claims per year.

No written claim form is required before diagnosis of the issue, and if a properly qualified contractor is not available within the network locally, you can be given authorization to hire your own contractor and the company will reimburse you.

First American Home Warranty First American Home Warranty Visit Site

Bottom Line

If you are looking for a well established company that has a fast response time and offers a wide variety of coverage options then First American Home Warranty is for you. The nationwide network of contractors and a 4 hour commitment means you won’t be left waiting for days to have your issue addressed.

About First American Home Warranty

First American home Warranty can trace its roots all the way back to Orange County California in 1889. It was founded on the principle of putting customers first. A small title company grew and eventually became First American Home Warranty Title and Trust Insurance Company in 1960. This company grew into a multinational financial company and in 1984 First American Home Warranty  was created as a specialist sub-division. The company serviced around 1 million claims in 2016 and in the same year saved homeowners from paying $171 million.

Regions served: Nationwide

Top10.com StaffByTop10.com StaffJun. 18, 2019
Our editorial staff is comprised of writers who are passionate about the world of consumer services. We specialize in simplifying the process of choosing the right home warranty for your needs.

First American Home Warranty customer reviews

Based on 13 reviews

Ease of use

Brand satisfaction

Value for money

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Top reviews

D****s, SC
2 months ago

Ease of use

Brand satisfaction

Value for money

Service quality

First American Warranty replaced our water heater for the cost of the first year premiums.

L*n, GA
6 months ago

Highly recommended by my real estate agent and the price was paid by the sellers of the home I purchased

S**a, TX
3 months ago

Setting up a warranty claim is really easy and straight forward. The teams we deal with are very responsive. However, the actual quality of the experience winds up in the hands of the local contractors. I've had quick painless experiences, but I also had a claim take over a month because they kept forgetting to order the part needed.

K*****n, WY
a month ago

They have great customer service and affordable plans

N**a, UT
3 months ago

they have been there when needed. It's not nice that the co-pay keeps increasing. It's nice the yearly cost has remained constant.

K*n, KY
3 months ago

it is good to have in case something major happens but delays in getting a service company to repair takes too long

J**e, CA
3 months ago

It took them a long time to get the part, I found out they actually had it all along they were waiting to make the insurance company pay a higher price for the part, which cost me over 2 weeks without being able to use my appliance.

B*e, TX
a month ago

I like that they seem to include most systems in the house and have a straightforward copay system. I don't like that the details of the coverage aren't clear and it gets expensive between the annual fee and the copay.

B***C, NV
3 months ago

had an issue with the a/c service company they used to address my failed cooling system. Spent literally hours on hold waiting for a live person and had to have 3 sessions over the course of 10 days to get fixed during the hottest part of the summer.

R****t, AZ
2 months ago

Long resolution time on claims. Unqualified repair vendors. Not respectful of long term customers and quality of repair vendors questionable

M**a, VA
3 months ago

The warranty plan is decent but it takes up to a week to get a contractor to the house. When you have no heat or air that's just not acceptable.

T*m, AZ
6 months ago

Have their service for rental properties that I own. Unfortunately many of their service providers are of poor quality. Also when a major system needs service or replacement, they move very slowly and I spend too much time arguing with them to make sure that the work is performed promptly and completely.

R*****d, TX
5 months ago

Bad customer service and unqualified contractors you try to sell you services you don't need. Calling centers in foreign countries where you can hardly understand their representatives. Replace appliances with the cheapest replacement possible. Failing appliances (like HVAC's) are "scotch taped) rather then being replaced even if they are beyond their useful life. Am currently looking to replace with another warranty company.

13 reviews