American Home Shield Review

Top10.com Staff

In a Nutshell

American Home Shield is the oldest standing home warranty provider, and that says a lot in this industry. It has amassed a huge customer following thanks to flexible pricing plans, exceptional customer service, and fast contractor dispatching. With a network of 15,000+ contractors covering all 50 states, AHS will have a reliable technician at your door in no time. The transparent terms and policies just add to this provider’s popularity.

pros

  • 45 years of dedicated service
  • No limits on number of repairs
  • Fastest service in the industry

cons

  • No pricing info on the site
  • No live chat

American Home Shield American Home Shield Visit Site

American Home Shield at a Glance

Annual premiums
$439.07
Plan types
Systems, appliances, combo
States
All 50 states
HVAC
Yes, with Systems and Combo Plans
Contractors
15,000+, In-Network, Conditional Out-of-Network
Home inspection
No
Claims service fee
$85, $100, $125
Claims department
Yes
Workmanship guarantee
60 days

Coverage

American Home Shield has a much wider coverage policy than most home warranty services. It will cover any make or model regardless of its age, and AHS will either repair the damage or pay for a replacement.

American Home Shield covers 11 systems and 10 appliances, as you can see in the table below. In addition to the items covered under your specific plan, you can opt for more coverage for things like electronic extended warranty, pools and spas, well pump, septic tank, and guest units.

What AHS covers
What American Home Shield covers

AHS coverage is limited to normal wear and tear damage. For systems, the coverage cap is $1500. Coverage begins 30 days after the policy is signed for. What’s nice is that American Home Shield covers multiple appliances (i.e., a second refrigerator) without making you pay for an add-on. And AHS will dismantle and remove defective equipment, something that almost all other home warranty providers make you pay for.

What Appliances and Systems Does American Home Shield Cover?

Item
System plan
Appliance plan
Combo plan
Heating

Electrical

Plumbing

Microwave 

Dishwasher

Garage door opener

Trash compactors

Ranges, ovens, cooktops

Refrigerator  

Air conditioning

Clothes dryer

Clothes washer

Free-standing ice maker

Stove/oven 

Built-in food centers 

Doorbells

Smoke detectors

Ceiling fans

Water heaters

Garbage disposals

Instant water dispenser

Central vacuums

Pricing and Onboarding Deals


Systems
Appliances
Combo
Per month
$34.99
$34.99
$44.99
Per Year
$439.07
$439.07
$549.55
Coverage
11 critical home systems
10 essential home appliances
All 21 systems and appliances

*Last updated: May, 2019

The only downside we found to this company is its pricing information. You can’t get anything online, you’ll have to be in touch with AHS directly to get a quote. This is because the plans are tailored to fit your needs and pricing also depends on location.

What’s good about American Home Shield is that it has a radically different take on pricing structure. It does have the fairly standard 3-option structure. This lets you choose a Systems Plan (that covers the 11 major systems around your home), the Appliances Plan (that covers 10 of the most important appliances around your home), or the Combo Plan (which obviously covers both). This breakdown is nice if you don’t need the full coverage and are only looking to safeguard specific elements of your home.

But what American Home Shield does differently is the fourth option it offers. The Build Your Own Plan option lets you choose the systems and appliances that you want to include and quite literally build your own plan. There are also add-ons like pools, septic tanks, and guest units that’ll you’ll pay for separately.

Finally, AHS offers some great discounts to make the costs of service even more affordable. You can get an Additional Property Discount, plus fringe benefits like discounts on appliances and air filters or an Amazon gift card when you refer a friend.

In terms of canceling plans, American Home Shield offers a full refund (minus administrative fees) if you cancel your plan within the first 30 days. After 30 days, you can still cancel and will be given a pro-rated refund.

Electronics Plan by Asurion

AHS is now proud to offer a new type of coverage through Asurion that adds to any extended and manufacturer's warranty. If your covered product fails, AHS will repair, replace, or reimburse you for it.

Covered products:

  • Televisions: LED/LCD. Flat Panel/Plasma
  • Smart Home Products
  • Laptops
  • Tablets
  • Gaming Systems
  • Desktop Speakers
  • Home Theater Systems
  • Printers
  • Desktops
  • Home Routers
  • Keyboards and Mouse
  • And More

Plan coverage

  • Unlimited new and existing electronics
  • Mechanical and electrical failures due to normal wear & tear
  • Power surge protection
  • Defects in workmanship and materials
  • One laptop battery replacement annually

This plan is currently available in all states except NY and CA.

Contractors and Service

Customers can make a claim at any time with the dedicated claims hotline that is open 24/7. Another thing that sets American Home Shield apart is its dispatch time. This company guarantees that you will receive service within 48 hours of filing a claim, but it strives to serve you within 24 hours (and it usually gets there). That’s half the time that many other brands offer and a quarter of the time for holidays and weekends. Guess you can do that when you have more than 15,000 contractors working with you.

In addition to the tremendous network of contractors, AHS may at times allow you to use an out-of-network contractor of your own choosing. This is something that most other home warranty providers will not allow, yet another notch in AHS’s belt. American Home Shield will guarantee labor and parts for 60 days from the time of the original repair.

Another aspect that sets American Home Shield apart from the competition is the optional service fee flexibility. AHS allows customers to decide how much they want to pay per service call. You can opt to pay the standard $85, or you can pay a higher amount ($100 or $125) and get lower monthly premiums.

In addition to not requiring a home inspection prior to signing a contract, American Home Shield also doesn’t make its customers show maintenance records. Both of these points are incredibly convenient for homeowners, especially people who haven’t been keeping consistent records of maintenance and upkeep.

How Does American Home Shield Compare?


Choice Home Warranty
Select Home Warranty
American Home Shield
Annual premium (starts at)
$485
$379
$439.07
Number of contractors
Wide network
10,000+
15,000+
Home inspection required
No
No
No
24/7 claims
Yes
Yes
Yes
Workmanship guarantee (days)
90 for parts, 30 for labor
N/A
60

What Do People Say About American Home Shield?

  • “I love using American Home Shield. I love that I pay only my deductible and the rest of what needs to be done is taken care of for me. I love having that peace of mind knowing that I won't be out of something important to me and my family because of not having the money to fix it when it breaks. This is a great service and very much worth having.” -Kim, March 2019
  • “American Home Shield has been a tremendous savings to us each year when one of our appliances breaks down. They are sure to assist us asap. They provide excellent customer service and takes care of their customers. Thank you AHS.” -Leslie, March 2019 
  • “We had water leaking from the first floor to the basement. The online claim process with AHS was easy and the tech was out the next day. He replaced the wax ring on the toilet and after the repair we had no more plumbing issues.” -Jason, March 2019

American Home Shield American Home Shield Visit Site

Bottom Line

American Home Shield really goes the extra mile to make your home warranty as affordable, convenient, and pleasant as possible. Offering services like multiple appliances coverage, and defective appliance removal for free, shows that AHS is really on your side. The flexible service fee and multiple discounts also indicate that American Home Shield is trying to make home warranty as cost-effective as possible so that more homeowners can get the coverage they need. This home warranty service gets huge points for transparent terms, flexible pricing, and fast service.

About American Home Shield

Over the more than 45 years that it’s spent in the home warranty industry, American Home Shield has built a base of over 1.7 million customers. With a focus on quality service, transparent policies, and customer dedication, it’s not hard to understand why so many Americans love this company. American Home Shield holds a B rating with the BBB.

Frequently Asked Questions
Is American Home Shield warranty worth it?
-
+
American Home Shield is worth it if you're a homeowner and want to protect yourself from paying expensive repair and replacement fees on problems with your home's appliances or systems.
How much does American Home Shield cost?
-
+
American Home Shield costs around $440 per year. Additionally, there's a service charge of $85, $100, or $125 per claim.
Which is better: American Home Shield or Choice Home Warranty?
-
+
American Home Shield has been around longer and boasts more recognition, but Choice Home Warranty has been growing in popularity and has earned many new customers who have switched from previous providers.
Top10.com's editorial staff is a professional team of editors, writers and experts with dozens of years of experience covering consumer, financial and business products and services.

American Home Shield customer reviews

Based on 25 reviews

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Top Reviews

charles, SC
8 months ago

Ease of use

Brand satisfaction

Value for money

Service quality

I had a stove that did not work and American Home Shield fixed the next day. The repair person was excellent and told us what the problem was before he fixed it.

SDL, GA
10 months ago

Service each month is a little high, then you incur other fees for repair. I had a air conditioning issue, the charge for freon was 10.00 per pound. I discovered later the charge was way out of line for the product.

Victoria, MO
8 months ago

The service gives me peace of mind for when I need repairs. The response is immediate.

Colleen, FL
a year ago

They are fast to respond, I can do a lot via the website and the technicians they have sent are top-notch.

JB, MD
8 months ago

Does exactly what it supposed to. No issue with the service or access. Online access was also not an issue.

Walter, OH
a year ago

Very good service for the cost. Very easy to use. Have got my repairs do very fast with no wait.

C, GA
8 months ago

The customer service wasn't nice and I had to call multiple times to get issue resolved ..

Alan, MN
9 months ago

American Home shield provides protection for a variety of appliances. The buyer should be mindful of the deductibles

Jim, PA
8 months ago

There was a warranty items that I felt they should have repaired but they had a different view. Perhaps next time will be better.

Jeff, LA
9 months ago

They do not communicate very well with the actions being taken on the warranty service provided.

Leo, TX
8 months ago

Prices keep rising, while some services are now gone. Such as less coverage than before.

Lisa, TX
8 months ago

It is very impersonal now, and taking to a person is time consuming. You have to pay up front and there is no follow up

MiMi, TX
a year ago

Had a very good experience with plumbing issue and AHS' response. However, have since not had as good results with air-conditioning issue and standard of service.

Richard, OK
10 months ago

They seem to be good but I have not had any reason to use them yet. The bill isn't breaking me so I think it's worth the price for a good warranty.

Clay, TX
8 months ago

always responded well and service was fine and cost was also ok easy to call and get a response

Dan, TX
8 months ago

They use a call center with agents that barely speak English, they are rude and don't take care of the customers

Roger, CA
7 months ago

Not everything is covered enough for the required cost to bring the appliance or other items to a usable condition.

Josh, NC
9 months ago

I have had issues with getting claims covered. They take too long and cost too much.

Kellie, TX
a year ago

They often don't know what's going on with their service providers. It costs way too much.

BN, TN
7 months ago

They couldn't seem to get the problem solved without several visits. Didn't cover somethings.

25 reviews