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Choice Home Warranty Review

30 people say

Ease of use

Brand satisfaction

Value for money

Service quality

30 reviews
Top10.com StaffByTop10.com StaffMar. 29, 2020

In a Nutshell

Choice Home Warranty is a well-established home warranty company with a large base of long-term customers. Many reviews highlight how people have moved from other companies to Choice because of its well-rated customer service and cost effective premiums. With a no-fee, flexible warranty transfer, Choice Home Warranty is best for landlords, realtors, and homeowners who may be selling their home in the near future.

pros

  • 24/7 claims call hotline
  • No home inspection requirement
  • 30/90 day service guarantee

cons

  • Not a lot of plan options
  • Several complaints filed with the BBB

Choice Home Warranty Choice Home Warranty Visit Choice

Choice Home Warranty is now offering enhanced coverage during the COVID-19 crisis. 

Choice Home Warranty at a Glance

Annual premiums: $485

Plan types: Systems, appliances, combo

States: 51 states covered (not Washington)

HVAC: Yes, with total plan

Contractors: In-network only

Home inspection: Not required

Claims service fee: $85

Claims department: Yes, 24/7

Workmanship guarantee: 90 days on parts, 30 days on labor

Coverage

Choice Home Warranty coverage is pretty comprehensive, covering all the major appliances and systems around your home. Coverage begins 30 days after enrollment and remains active for a full 365 days from that date (unless you sign up with one of the Choice Home Warranty deals that offer an extra month of coverage). This only applies if you are starting fresh with Choice Home Warranty. If you have an existing contract with another home warranty provider, Choice will activate your coverage from the day the old contract expires.

What does Choice cover?
What does Choice Home Warranty cover?

Here are the basics of Choice’s coverage:

  • Choice doesn’t cover pre-existing conditions, or misused or abused items, as is the industry standard. Additionally, this service doesn’t include certain types of damage, including things like rust or mildew growth. Again, these are industry standards.
  • Choice Home Warranty covers single family homes, new construction homes, condos, townhouses, and mobile homes.
  • There are no annual caps on how many claims you can make.
  • There may be caps for specific items, though. Generally, individual caps are $500 for appliances and $1,500 for systems, but this is subject to Choice’s discretion.

Coverage includes systems such as:

  • HVAC (with the Total Plan)
  • Electrical
  • Plumbing
  • Plumbing stoppage
  • Ceiling fans
  • Ductwork
  • Sump pumps

Some appliances covered are:

  • Refrigerator (with TP)
  • Clothes dryers (with TP)
  • Washing machines (with TP)
  • Ranges
  • Ovens
  • Built-in microwaves
  • Garbage disposals
  • Garage door openers
  • Water heater
  • Whirlpool bathtub
  • Cooktop
  • Dishwasher

Additionally, you can add optional coverage for items such as pool or spa, second refrigerator, septic system, and standalone freezer.

What Appliances and Systems Does Choice Home Warranty Cover?

ITEM

BASIC

TOTAL

Heating
V
V
Electrical
V
V
Plumbing
V
V
Microwave
V
V
Dishwasher
V
V
Garage door opener
V
V
Refrigerator

V
Air conditioning

V
Clothes dryer

V
Clothes washer

V
Whirlpool bathtub
V
V
Oven/range/stovetop
V
V
Built-in microwave
V
V

Choice Home Warranty covers all of the usual systems and major appliances within the 2 coverage plans. Additionally, you can add on optional coverage for items including:

  • Pool
  • Spa
  • Central vacuum
  • Well pump
  • Second refrigerator
  • Limited roof leak
  • Standalone freezer
  • Sump pump
  • Septic system
  • Septic tank pumping

Pricing and Onboarding Deals

Choice Home Warranty provides some of the most competitive pricing plans around. The one downside to this company is that it offers only 2 plans, a Basic and a Total. Truthfully, though, you don’t really need anything else, and more options would probably just complicate the selection process. Here are the 2 Choice plans you can choose from:


Basic plan
Total plan
Per month
$42.92
$37.50
Per year
$485*
$420*

*Includes 13 months. Pricing updated: March, 2019

Both plans come with a free month included in the price. Plus, you can get $50 off your total with the promotional deal that is running right now. Choice Home Warranty often runs promotions so that you can frequently apply discounts to your total.

Before you decide on the package that’s right for you, Choice offers potential clients a free online quote. This lets you get an idea of how much your total home warranty will cost. Plus, Choice Home Warranty lets you cancel your contract at any time for the first 30 days for a full refund (minus a $50 administrative fee). This is very reasonable and more flexible than other companies.

Honestly, the Total Plan is the real value for money option. It’s only $85 more (less than the cost of one contractor visit), but it includes coverage for the really major appliances and systems like refrigerator, washer, dryer, and air conditioning systems. Since these are the items you use most frequently around your home, they’re the ones you really want coverage for the most. So, the Total Plan is your best bet.

Contractors and Service

Choice has a huge network of contractors, so it can provide faster service to anywhere in the US. This company doesn’t publish an exact number, but clients have testified to always receiving fast service, a sign that there are plenty of workers to go around. What’s more, Choice Home Warranty is rigorous about its technician checks and only employs qualified contractors.

Customers can submit a claim 24/7/365, even on holidays. When a claim is made, Choice will send a contractor within 2 business days during normal business hours and within 4 days on weekends and holidays. However, if it is an emergency, Choice will expedite the service.

The service fee is $85 per claim regardless of how much the actual cost of repair is. That's generous, considering appliance repairs can often run several hundreds of dollars. What’s more, Choice lets you pay less than the $85 service fee if the parts and repairs total less than that amount. That is a really nice gesture on the part of this company. If an item that needs to be replaced is not available, Choice will reimburse you in cash for the item.

Choice requires you to show some sort of service or maintenance record when submitting a claim, but you do not need to have a home inspection done before you can get a home warranty plan.

How Does Choice Home Warranty Compare?

Annual premium (starts at)
$485
$379
$439.07
Number of contractors
Wide network
10,000+
15,000+
Home inspection required
X
X
X
24/7 claims
Workmanship guarantee (days)
90 for parts, 30 for labor
N/A
60

What Do People Say About Choice Home Warranty?

“Professional, courteous and quick service. Service people are knowledgeable, respectful and very professional.” Vanessa Davis, March 2019

“My plumbing problem was fixed within 20 minutes!!! They were great. Had visions of dollar signs, but nope, done right, done quickly, done on time, done with a smile. Couldn't be happier!” Baarbara Spenks, March 2019

“Orlando was phenomenal. Such a professional who knew exactly what to do. Quickly found the problem and repaired it. You need a thousand just like him. Please give him a RAISE!!!” Roz Tandy, Feb 2019

Bottom Line

Choice Home Warranty is a well-known name in the industry and has been operating for over a decade. With competitive pricing, a huge network of contractors, and fair coverage, it’s easy to see why.

Choice Home Warranty Choice Home Warranty Visit Choice

About Choice Home Warranty

Based out of New Jersey, Choice Home Warranty offers home warranty coverage to all areas around the United States. The company nets more than $100m in sales every single year, a testament to how popular this home warranty provider really is. Choice currently holds a B- rating with the Better Business Bureau and strives to continue improving on its service.

Top10.com StaffByTop10.com StaffJun. 18, 2019
Our editorial staff is comprised of writers who are passionate about the world of consumer services. We specialize in simplifying the process of choosing the right home warranty for your needs.

Choice Home Warranty customer reviews

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Top reviews

C*****a, WI
a month ago

Ease of use

Brand satisfaction

Value for money

Service quality

I totally like Choice Home Warranty. The Service Rep did a great job fixing my furnace, he found the problem right away and fixed so my Air conditioner unit could work

D*****c, TX
6 months ago

They have paid out on two of my units and their prices are the lowest I have found. Very happy with them

H*****r, NC
2 months ago

Hopefully, I don't need to contact them. If I do need to, they give me peace of mind I and my family will be taken care of.

R***S, NY
5 months ago

They are affordable and easy to make appointments as needed. Good company to deal with. They cover my GE fridge.

S***e, SC
2 months ago

Very low deductible and is very cost effective. Excellent customer service. It saves me on costly repairs

T****a, OH
a month ago

Their website is easy to for scheduling service and they have always followed up quickly. Services have been completed in a timely fashion.

B***i, OH
5 months ago

Call the number, they get a technician for what I need and it gets fixed. If a technician doesn't pick up the job, you can get your own and Choice reimburses you for the cost.

P***y, MD
a month ago

I have had service for less than 6 months. Good monthly price and coverage, but have not yet used service for claim.

K**t, TX
a month ago

I pay my monthly fee and have not thought much about them afterward. I received an email that said I had not paid my last monthly bill. I was able to update my expired credit card easily. After updating my credit card information, I was able to easily pay my outstanding fees.

S****a, AL
6 months ago

Because they are always quick to send a service person out to check the problem. I am so far 100 % satisfied with this company.

D****e, CA
3 months ago

We lost confidence in this company. Services they claimed to support were not always covered and companies they worked with seemed sub-par.

D***a, FL
5 months ago

The product was easy to purchase at the time of contract. It gives our buyer confidence in buying our home. The coverage is easy to understand.

D***K, TX
4 months ago

Great customer service but there are times the part is not covered by the policy. Quick service

N**k, TX
4 months ago

They are just ok. So far I have had no problems. When my time is up I will renew with this company.

N***y, PA
5 months ago

Good service & coverage. A little overpriced. Service calls are pricey, but quick to respond.

R*n, OR
6 months ago

They came and inspected my roiling after a wind storm, all on their own. I was surprised as I didn't call.

S***h, MO
3 months ago

We have had good service from them when we had a claim. They worked well for us and saved us money

A*y, GA
3 months ago

The first guy I dealt with and really know what he was doing and I didn't trust him to proceed with the repairs on my house so I asked for a new tech. From there, the second tech was hard to get a hold of because he was overwhelmed with work. It went fine after that, but I had to stay on them.

J**l, CO
a month ago

They submit request to a pool of repairmen. Sometimes it takes several days for a response and appointment.

G****a, AZ
5 months ago

Comes out fast and fixed my appliance have had three service that they have come out. They were very nice

30 reviews