Choice Home Warranty Review

ByTop10.com StaffOct.21, 2018

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In a Nutshell

Choice Home Warranty is a well-established home warranty company with a large base of long-term customers. Many reviews highlight how people have moved from other companies to Choice because of its well-rated customer service and cost effective premiums. With a no-fee, flexible warranty transfer, Choice Home Warranty is best for landlords, realtors, and homeowners who may be selling their home in the near future.

pros

  • First month free - regardless of plan
  • Call center open 24/7

cons

  • Commercial-grade equipment not covered
  • Rust and power surges excluded

Highlights

  • Contractor “work order dispatch system” means faster service to customers
  • Customers can access a home maintenance checklist and sign-up for home maintenance reminders
  • 24/7 customer service call center

Coverage

The Choice Home Warranty website provides a clear chart detailing what is covered by each if its plans. There are 2 plans - ‘Basic’ and ‘Total.’ The ‘Basic’ plan covers a vast number of household systems and appliances. The ‘Total’ plan covers everything within the ‘Basic’ plan plus air conditioning, refrigerator, washing machine and dryer.

You can also choose additional items for optional coverage. These items include septic systems, central vacuum system or a pool/spa.

Terms and Conditions

Terms and conditions are clearly laid out on the Choice Home Warranty website. Customers are required to pay a $60 service fee to the contractor upon arrival at the service address - which is on a par with most other home warranty providers.

Pricing

PLAN

BASIC

TOTAL

Monthly

$33.33

$40

Yearly

$370*

$450*

* Free first month

Packages and Plans

Choice Home Warranty offers 2 packages for its customers to choose from. While both can be customized with additional protection for items not covered in the service plan, the core protection on offer will be more than enough for most American homeowners.

ITEM

BASIC

TOTAL

Oven

Range

Stove

Cooktop

Dishwasher

Microwave

Garbage disposal

Garage door opener

Whirlpool bathtub

Ceiling fan

Ductwork

Water heater

Plumbing

Electrical

Heating

Air conditioner


Refrigerator


Clothing washer


Clothing dryer


  • Basic Plan covers most home appliances and essential system
    • $33.33/month or $370/year + free first month
    • Appliances covered: oven, range, stove, cooktop, dishwasher, microwave, garbage disposal, garage door opener, whirlpool bathtub, and ceiling fan.
    • Essential systems covered: ductwork, water heater, plumbing, electrical and heating.
  • Total Plan includes everything from Basic Plan PLUS additional coverage
    • $40/month or $450/year + free first month
    • Additional coverage for air conditioning, refrigerator, clothes washer and clothes dryer.

Both packages can include, for additional fees, warranties for a pool, spa, central vacuum, well pump, sump pump, roof leak, freezer, septic system and septic tank.

Transparency

Choice Home Warranty clearly displays the terms and conditions on its website so you are able to evaluate them before obtaining a quote or speaking to a customer service representative.It also clearly states that despite the name Choice Home Warranty, the actual product offered is, technically, a service contract and not a warranty.

Customer Service

In order to provide the best possible customer experience, Choice Home Warranty has recently built a brand new customer service center. The highly trained customer service representatives are available 24 hours a day, 7 days a week, 365 days a year.

Multiple customer testimonials speak of the initial interaction with the telephone reps being one of the main reasons for choosing Choice Home Warranty. The staff are rated highly for qualities such as patience, thorough explanations and willingness to help the customers.

Contractors

Choice Home Warranty has launched an automated dispatch service that acts like “an Uber for contractors”. Once service calls are received and entered into the system, the nearest qualified service technician is allocated to the customer. This ensures that customers get the fastest possible service and suitable contractors are matched with the work as soon as they are available.

Bottom Line

Choice Home Warranty is popular due to its outstanding customer service staff and willingness to devote time and effort to customers. The new dispatch system means contractors are dispatched more quickly and repairs are made in a timely manner.

About Choice Home Warranty

Choice Home Warranty has been providing a unique customer service since 2008. Growing in popularity, the innovative dispatch system and state of the art customer service center are testament to the company’s dedication to continual improvement.

Industry: Home Warranty Plans

Founded: 2008

Regions served: Nationwide

Choice Home Warranty