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Frontpoint Security Review

30 reviews

In a Nutshell

Frontpoint Security is one of the most advanced home security companies on the market right now, revolutionizing the industry with pioneering technology and network. With a Frontpoint system, all sensors are wireless, meaning that even if your phone lines are down, you can still be alerted instantly if one of the sensors is activated. The system is professionally monitored 24/7 and you’re alerted if a break-in occurs.

pros

  • Simple installation
  • Excellent customer service

cons

  • Upfront equipment costs
  • 3-year warranty on equipment

Frontpoint Frontpoint Visit Site

Select from a range of Frontpoint devices
Select from a range of Frontpoint devices

Why Go With Frontpoint Security

With a Frontpoint system, all sensors are completely wireless, so even if your phone lines are down, you’ll still get an instant alert if one of the sensors is activated. Your system is professionally monitored 24 hours a day, 7 days a week, so you will be alerted of any break-ins from the point of entry where the sensor is displayed.

Frontpoint systems are designed to be simple and convenient to set up without the need for a technician to visit your home. In about 30 minutes, you can set up your system on your own schedule. Setup requires just 3 simple steps:

  1. Plug in the Control Panel
  2. Apply sensors
  3. Call to activate or use the Activation Wizard (exclusive to Frontpoint).

Your Frontpoint system arrives pre-configured for your home. After the activation team confirms your equipment is working perfectly, they'll walk you through the simple operation instructions. No appointments, no complicated installation, no wires or holes to drill around your home. Plus, you can expand your system as needed and even take it with you when you move.

Frontpoint systems make it easy for you to be on the go while your home stays secure. You can access and control your Frontpoint system from any connected device, like a laptop or smartphone. Email and text alerts provide instant updates on any security-related activity. Even better, Frontpoint also offers live video, so you can check your house anytime, and from anywhere.

A lot of other companies charge for every little procedure– from installation, to activation and cellular monitoring. Frontpoint has no hidden fees and believes pricing should be simple and upfront.

Pricing

Package
Monthly Price
Protection
$34.99
Interactive
$44.99
Ultimate
$49.99

Frontpoint Security is modeled around 3 monthly service plans – Protection, Interactive and Ultimate. Named for the level of monitoring they provide, prices range from $34.99 per month to $49.99 per month. Also, equipment runs as low as $99.95.

Besides a one-time minimum $99 upfront fee, there are no hidden activation costs and all equipment can be self-installed. All plans and products come with a 30-day money back guarantee trial, along with a minimum of a 2-year warranty.

More Reasons to Choose Frontpoint Security

Remote access and control: Use Frontpoint’s free mobile app to customize alerts, arm or disarm, view sensor and alarm history, and check visitor activity, from anywhere.

Doorbell Camera: Monitor your home from anywhere. This elegant and capable device serves to always let you know what is going on outside your door – even when you’re not home.

Peace of Mind: No matter what monitoring plan you choose, you'll get all the safety features you'd expect:

  • Wireless & cellular
  • Intrusion protection
  • Environmental protection
  • Fire protection
  • 24/7 professional monitoring

 Security Services

The range of security services supplied by Frontpoint is extensive, facilitated by the revolutionary control panel which manages all of the smart technologies. Traditional burglar alarms are informed by motion and glass break sensors, with recessed sensors detecting when entryways are opened. Static CCTV cameras for indoor and outdoor use are available for purchase, along with pan and tilt cameras for remote manipulation. This equipment is all tied to a monthly service plan which, depending on your budget, can entirely automate your home, send text alerts, grant remote access, and be monitored around the clock.

Monitoring Services

Every Frontpoint plan comes with standard 24/7 professional monitoring, courtesy of highly trained security operatives. When alerted to a threat, Frontpoint’s staff will alert both the authorities and the customer themselves. Self-monitoring can be undertaken through the use of remote access and control, particularly with CCTV networks. Cellular monitoring is now included free of charge with every Frontpoint plan – with email alerts, text alerts and advanced home automation all available across premium plans.

Mobile Readiness

Frontpoint Security has been built around wireless technology, meaning that all devices are connected to the internet for both company and customer to monitor. Frontpoint has also developed apps for remote monitoring from anywhere in the world with an internet connection – available across most smartphones and modern tablet computers. These apps can be used simply to monitor the security status of a property, or alternatively to directly control it; including locking and unlocking doors, altering temperatures and much more.

Help & Support

Considering all Frontpoint equipment is self-install, customer support takes on an even more important role for this home security company. Fortunately, the customer support model is outstanding in efficiency, professionalism and helpfulness.

A myriad of options are available to the troubleshooting customer, ranging from volumes of useful content on the company website (including video tutorials) to toll free phone lines and online chat. Our interactions with Frontpoint staff were positive and quickly resolved, a testament to the company’s fantastic growth in the market in less than a decade.

Bottom Line

Frontpoint outperforms in almost every area. Its extensive range of wireless technology, comprehensive customer support options and excellent value for money – makes it a stand out contender for any American looking for a home security provider.

Frontpoint Frontpoint Visit Site

About Frontpoint Security

Frontpoint Security is a relatively new kid on the block when it comes to home security, but is kicking up quite a storm. Established in 2007 by a group of like-minded individuals with vast experience in the industry, Frontpoint grew out of the founders’ collected frustration at how modern home security was neglecting certain technologies and falling behind the times.

In the short space of time between Frontpoint’s establishment and the present day, it has become one of the fastest-growing security agencies in the world. Establishing itself as Alarm.com’s preferred dealer – the Virginia based company has quickly shot to the top of the pile. Round the clock monitoring of its completely wireless security systems across the United States is standard fare with Frontpoint – and an A+ rated and fully accredited company with the Better Business Bureau. Frontpoint shows no signs of giving up its consistent challenge to the market leaders.

Contact Details

Phone: 855-808-1480

Top10.com's editorial staff is a professional team of editors, writers and experts with dozens of years of experience covering consumer, financial and business products and services.

Frontpoint customer reviews

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Top reviews

A***e, TN
7 months ago

Ease of use

Brand satisfaction

Value for money

Service quality

We had financial difficulties and they monitored us for free for 6 months. So we think they're an accommodating and great home security system.

A***C, KY
7 months ago

The service personnel are fantastic. The hardware works wells. There are no false alarms or glitches.

G*****y, WV
5 months ago

They reduce initial costs with easy to setup self installation, the product is easy to learn and master, and the customer service is phenomenal in helping with anything

D***a, GA
5 months ago

they are quick and prompt and good for the services I need. however from time to time they can be lacking in service

B***K, CA
4 months ago

Great business enjoy what they have an offer for us. People are always friendly and great to us. They take care of us really well and make us have peace of mind in our house.

J**n, WV
4 months ago

I have had Frontpoint for 5 years and they are always there when I need them. I can depend on Frontpoint.

L***a, FL
6 months ago

Very good customer service. They have been responsive each time I've called & the setup is very reliable.

M****i, CA
9 months ago

A very customer oriented company, reliable service, good monthly price, equipment, great sense of security, ability to control on smartphone, easy to install yourself

E***D, PA
8 months ago

Security and smart devices are good and easy to install. Customer service has been excellent.

C***s, PA
6 months ago

24/7 security, gives you peace of mind when you're not at home. We received a price lock guarantee when we signed with them, so we won't get a rate increase like other companies do.

P**l, MA
9 months ago

Our house has been very safe since we started with Frontpoint. We are very happy and feel safe at home.

T**y, GA
6 months ago

Its a great brand and it really makes me feel protected in my home. I feel as if my home and my family is being well protected.

S***e, CA
7 months ago

Frontpoint has consistently been professional and conscientious about 24/7 monitoring of our home system. Whenever we call them for services/support their reps have consistently been informative, helpful and professional. We've not had any problems using Frontpoint and wish more people would use them.

B*n, TX
9 months ago

Has great options for the right security to choose from. Easy to do business with. Has decent value for my money.

B*b, NJ
9 months ago

It was very easy to get set up. And the customer service has been excellent it was. It as expensive as some of the other companies I looked into

J*****a, CA
6 months ago

Quality products, quick customer service, knowledgeable about home security are the main reasons for the good rating. We had one bug with the system so not perfect.

R*****e, FL
5 months ago

I've noticed lately that several highly rated services are priced much lower than Frontpoint. I only have the most basic service & I think I'm now overpaying. When I first got it years ago, it was on target with other services. Now, not so much. I wanted a wireless doorbell like "Ring" offers but they don't offer one. My electricity to doorbell is messed up & would cost a small fortune to restore. Disappointing.

P***G, CO
7 months ago

It was easy to install and it is easy to use. However, there is no signal for when your battery goes dead.

M***J, OH
6 months ago

I have used Front Point for quite some time. Their service is good and reliable but the cost is a lot higher than other companies offer

A*S, TX
5 months ago

Frontpoint was easy to use, I thought the cost was higher than it should have been for their service provided, I was able to complete task I had set out to complete so I was happy to be able to accomplish my task

30 reviews