In a Nutshell
- #1 for SMBs from G2
- Excellent customer support
- Affordable option even for tight budgets
- Reporting functionality is weak
- Lacking more advanced features
Less Annoying CRM at a Glance
Best fo: Small businesses, startups, tight budgets, individual business owners
Key use: Lead management, email marketing
Price: $10 per month per user
Free trial: 30 days
Not to overstate the obvious, but Less Annoying CRM is probably the easiest CRM on the market today. Catering to small businesses, startups, and one-man businesses, Less Annoying CRM is designed to be a simple CRM that is truly less annoying. With low monthly fees, this system is affordable for even the tightest budget, and Less Annoying CRM includes more than you would expect from an entry-level CRM option.
Tools for Sales Teams
Less Annoying CRM’s crowning glory is obviously its contact relationship management, and that boils down to efficient tools for a smooth sales process. The system, while simple in its UI and structure, contains several important features that’ll make your sales team happy, including:
- Contact management system
Less Annoying CRM stores all of your contact information in one place. It'll also let you take notes, add files, insert tasks, create events (like follow up calls, for example), and any other information that might be useful to you in regards to this customer's pipeline.
- Calendar and tasks
As mentioned, you can create calendar events and tasks and associate them with your contacts or leads. The built-in calendar can also sync with your Google calendar, and lets you designate tasks or leads to other team members directly from within the system.
- Leads and pipelines
Of course, the meat and potatoes of the software is its lead management. Less Annoying CRM lets you track your leads via pipelines that contain a solid set of simple lead management tools. Categorize leads, take notes, assign tasks, and do a lot more. It's also convenient that within the Contacts tab, you can search by contact name or company name. Contacts can have more than one pipeline associated with their name, too, an important feature to have.
Tools for Customer Support Teams
Less Annoying is not built for customer service support, so if this is your main goal, you’re better off looking elsewhere.
Tools for Marketing Teams
Less Annoying has good email marketing campaign features. You can send out mass emails, create BCCs when needed, and send emails from any email provider. It’s not as robust as some services like Mailchimp, but for an all-in-one solution, it’s definitely got plenty to work with. Plus, Less Annoying has Mailchimp and other email integrations, so you can use your current email service if you want.
Less Annoying CRM uses email tracking with a custom email address. You can set it to automatically send a copy of all outgoing emails directly to your custom email address, and you can also have incoming call forwarding automated. Another nice feature for marketing is the email attachment activity feed that stores all email attachments within this log.
Customization and Integrations
Less Annoying CRM offers fast and easy customization that doesn’t require a lot of technical know-how to get through the process. You can change just about anything from lead status to custom fields, layout, and workspace content.
The calendar is another area that is highly customizable. You can create sub-calendars, recurring events, multi-day events, and choose between a work week that starts on Sunday or Monday (little details are a big deal). Oh, and you can add customized color-coding to your calendars, a favorite feature for most people.
Less Annoying CRM allows you to upload an entire spreadsheet of contacts or just connect your Google account directly to your Less Annoying CRM account. This is faster and easier than uploading each contact individually (which you can do, but why would you if you can bulk upload?).
In terms of integrations, Less Annoying CRM connects with big names like Google and Mailchimp. Additionally, you'll find easy integration with invoicing, call logging, SMS, and VoIP software.
Reporting and Dashboards
Less Annoying CRM generates reports according to your pipelines. And once again, these are color-coded for your convenience (and to make you smile). Reports can be filtered by user name, activity status, priority levels, etc. Less Annoying CRM also allows you to print, share, and export your reports.
The dashboard is customizable, as we mentioned already. This is the place where you’ll find most information like activity and task reports, and Less Annoying has done a good job of setting it up as your springboard from which to launch any activity you want.
Less Annoying CRM has a mobile-friendly site, which most businesses will appreciate. You won't have to download and launch a whole new app every time you want to check up on your lead or add some information to a contact. Instead, just log in to your account directly from your web browser and use the system exactly as you would on your computer. The mobile site has all of the same features, dashboards, and look as the desktop version.
Plans and Pricing
Less Annoying CRM doesn't like gimmicks, and that's obvious from its branding, name, and even pricing model. There's only one plan to choose from, and it's just $10 per month, per user. That plan gives you unlimited contacts and no obligations. There are no set contracts, so you can just cancel at any time.
Less Annoying CRM also has a true 30-day free trial (meaning no credit card is required for the free trial), so businesses can test drive the software before making any commitment. One of the reasons Less Annoying CRM is so inexpensive is because it's cut away a lot of the upper-level features that come with pricier packages and plans.
Ease of Implementation and Use
As you might expect from a company called Less Annoying CRM, this CRM is extremely easy to implement and use. You probably won't have any issues onboarding on your own, but if you do, customer service is available to walk you through the whole process. They'll even help you create new leads, pipelines, and work through other features for the first time, so you see how to work with the system.And in case that isn’t enough, you can get a free demo over the phone. This is a complete walk-thru of the system by a pro.
Less Annoying CRM provides customer support via phone and email during the standard business hours of 9 AM - 5 PM CT. What’s unusual about this company’s customer service is that you get assigned a dedicated account coach with a direct email address and phone number.
You can also browse through the many articles and videos found on the website to help troubleshoot on your own. But probably the most telling sign of a good customer service team is its user reviews. Less Annoying has received glorious praise across the web for its outstanding performance. In fact, this service has received more positive feedback than any other CRM platform we’ve ever reviewed. Such customer satisfaction says volumes about a company.
What Users Say About Less Annoying CRM
"Extremely easy to use and the support you get is amazing. Email requests or phone calls always are responded to quickly, sometime within an hour or two and they are always willing to assist and help you through it, and once even offered to do it for me because I was short on time! Who does that these days!” - Deborah B
Simply the simplest and best CRM
"I have tried many CRM packages. This is the easiest with minimal field requirements and customisation. We have integrated our web enquiry form directly into into the CRM. Right price even for non US Dollar Countries. I have recommended Less Annoying CRM. I have not had any issues with connectivity of the Internet, South Africa does not always have a very stable internet.” - Arnold M.
LACRM is an enjoyable organizing experience
"Keeping in contact with varied businesses and groups can require multiple approaches. LACRM makes organizing simple and effective. Customer service is responds quickly and efficiently to aid in answering my questions, even responding in adding better features. Best CRM out there for me.” - Julie L.
True to its name, Less Annoying CRM keeps things nice and simple. It offers the basic features a business needs to maintain contacts, manage leads, and track pipeline activity. Less Annoying makes it easy to upload contacts, keep tabs on active leads, and follow up on inactive ones. It’s also simple to customize your experience from the dashboard appearance to email settings and more. While it won’t get you far if you are an enterprise corporation, Less Annoying CRM is an excellent choice if you’re an SMB or just starting out.