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Paycor Review (2023)

Compliance Support And Guidance
By Top10.com StaffBy Top10.com Staff -
Last Updated: Jul 04, 2023
31 reviews
by
logo-PAYCOR
Visit Site
Pricing
From $49
Integrations
HireTech, Sterling, Ease, and more
Benefits & HR
401k, child support, health

Our Verdict

Is Paycor Worth Signing Up For?

Paycor’s payroll system makes payroll processing easy with general ledger integration, OnDemand Pay, AutoRun, employee self-service and powerful reporting. The system guides you through the process, so you know exactly what’s being debited before you run payroll. And behind the scenes it’s constantly updated, so you’re always in step with local, state and federal laws.

Pricing
From $49
Integrations
HireTech, Sterling, Ease, and more
Benefits & HR
401k, child support, health

Paycor at a Glance

8.6
Editorial Score

Automatic Tax Filing

Automatically runs payroll and files it; no additional charges
10.0

HR Features

Offers a suite of HR and Benefits tools like health and workers comp
9.0

Employee Experience

App to access wallet with earned wages, manage schedules, and clock in/out; doesn't include health insurance tools
7.0

Customer Service

12 hour week day payroll phone support, chatbot and FAQ section
9.0

Trials

14-day trial
8.0

Paycor Pros & Cons

PROS

Cloud-based, paperless software
Onboarding tool helps new employees

CONS

Minimal support for setting up the software
Limited benefits packages

Top Paycor Reviews

Scottysmobile
They are the best ones for the whole world 🌎 They are the best ones that I have used…
They are the best ones that I have used I tested them against other payroll companies and this one is the best. 💯🌎✌️See for yourself and I will guarantee you will be in good hands and safe for you and your family and friends and your company.
SM
Stephanie Miller
Bring your customer service back
I worked with Paycor at my previous employer and LOVED it. Then Covid happened and all hell broke lose and their customer service never recovered. They are still working from home, which is why I think it is SOOO bad. I put in support tickets, and NO ONE ever answers them. If I call, I can sometimes get help, but the knowledge is limited. I usually hear them typing in my question to someone else and waiting for the answer. Why can't I just talk to that person. Anyway - the ease of use is SO much better than ADP, so I think I'll keep them.
CM
CM
Customer service is truly non existent…
Customer service is truly non existent even during critical periods for a business such as Open Enrollment. Our Open Enrollment for our 2024 benefits was supposed to start yesterday. Because of the lead time required by Paycor to have help building out your open enrollment portal (15 business days prior to OE start), I had to build things out myself. In the benefits world, you are at the mercy of carriers, especially when you are going to market and may be changing carriers. I didn't receive the plan documents from our carriers until within that 15 day lead time period, so I was on my own. Building out things wasn't that terrible, just labor intensive but there are nuances and things you may need assistance with especially if you have never done this before. Well if you have questions about things along the way, the only recourse is to write an email to your benefits consultant. Their SLA is 48 hours, so good luck being able to get things done timely. Last Friday, prior to our OE opening this Monday, I was doing 1 last round of testing before finalizing the enrollment for our employees. As I am about to start my final review, I start receiving an error screen repeatedly. I email my benefit consultant but know that is going to do nothing for me anytime soon. Desperately, I try calling the number on her signature - it routes me to the regular Paycor line. I go through the menu to the benefits which actually mentions "open enrollment" as a category to receive help. Once I am connected to the CSR on the other end, I am informed "Sorry I am unable to help with Open Enrollment, you need to reach out to your Benefits Advisor". I state that I have tried to via email but this is an extremely urgent issue and I have not received a response. She informs me that she understands and will try to reach her - well, she's unavailable and the CSR confirms she has no ability to help me whatsoever (even though, as mentioned, the menu option specifically references Open Enrollment and my benefit advisor has this number in her signature). So, I wait and, I finally receive a response back Sunday night at 11PM from my benefit advisor stating this is a known issue and they are submitting an urgent ticket to BSwift the benefit solution they use as their partner. Great, I guess I will just have to inform our employees that Open Enrollment is not actually going to start after our Benefits Meeting as expected and everyone will just have to stay tuned. It is now Tuesday after 5PM and we still have not been able to launch our OE to our employees. We have attempted to escalate things and did receive a number to a Sr. Crisis Response Manager, but when my CFO and I called, we went straight to voicemail after hearing "No one is available to take your call". It is laughable that this is considered acceptable during a time in which Open Enrollment is so common for companies. I have used many different payroll providers throughout my time and this is by far the worst service I have ever received.
See all Paycor reviews

How do I know I can trust this Paycor review?

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Paycor Paycor Visit Site

Overview

Best For

A robust suite of solutions to help small- and medium-sized businesses looking to attract, retain and develop their workforces.

How Paycor Works

Features and Add-ons  

Paycor offers a choice between its all-in-one Human Capital Management (HCM) platform or a simple payroll tool for businesses that don’t need all the added functionality. 

Paycor’s GUIDE Elite implementation experience provides new customers with the hands-on guidance, expert support and tools they need to ensure a seamless transition during implementation. Paycor offers personalized training content targeted to your product suite, and a change management toolkit full of resources to help prepare you and your employees for the transition to Paycor.

The cloud-based software should be fairly simple to set up for any business with an in-house tech team. Paycor also provides useful demos to help with the setup process. However, some customers have reported not getting enough support from Paycor’s team with setting up the software – which could be an issue for smaller business that don’t have a resident technical expert on site. 

Major features of the HCM platform include:

  • Recruiting and onboarding management: Includes compliance, real-time analytics and reporting, and the ability for new hires to upload their information before their first day at the office.
  • Learning management: Organizes, manages, and tracks individual employees’ training. Employees can use the tool inside or outside of the office.
  • Talent development: Focuses on more frequent coaching conversations to help ensure employees are focused on the right priorities.
  • Timekeeping and scheduling: Includes mobile punching, alerts and messaging, scheduling, budget planning, PTO tracking and overtime reporting.
  • Payroll and tax: Includes tax compliance and real-time analytics and reporting.
  • Benefits: Includes 401k and medical insurance packages.
  • Compensation: Seamlessly plan and execute pay increases, bonuses and rewards across your organization. 

Tax Compliance

As part of the service, customers receive assistance from tax experts who work to ensure compliance across multiple US jurisdictions. Paycor calculates your employees’ salaries and tax, debits the total amount from your business’s account, deposits the money with the employees, and files reports when they are due. It also connects directly to many of America’s largest 401(k) providers. 

Payment Options

With Paycor, businesses can pay their employees via direct deposit or, alternatively, by Paycard using Paycor’s integration with several major Paycard providers. Employees can access all their pay stub and benefits information automatically through the Paycor mobile app. The software can also be used to automate processes such as employee child-support payments and wage garnishments (which involves a court order for an employer to withhold a certain amount of pay until an employees’ debts are paid off).

Paycor App

Judging by customer feedback, the software is simple and easy to use. Some businesses have reported having trouble with setting up the software, but once setup is complete employees should have no trouble using the system. Employees get access to a suite of free demos and tutorials to help navigate the system, and employees and management alike can benefit from the intuitive dashboard and detailed reporting and analytics. 

Paycor Customer Support

When customers contact Paycor, they will be matched a person that can quickly and accurately answer their question or provide additional support. For some that mean simple help with a quick fix, like resetting a password. For others, it means talking to a specialist with specific skillsets and deep knowledge of the Customer’s business.

Paycor Paycor Visit Site

Paycor Pricing

Pricing & Special Offers

Unfortunately, Paycor doesn’t offer any pricing information whatsoever on its website. The final cost of the product varies per partnering business, and depends on the size of the business, the industry in which it operates, and whether the business is looking to use Paycor’s all-in-one solution or a handful of selected features. Judging by customer reviews, Paycor is best suited to companies with 50-1,000 employees. With fewer than 50 employees, the cost-per-employee becomes much higher than similar competitors. With more than 1,000 employees, you may be better off with an HR services company that caters to large businesses.

Bottom Line

Paycor has a strong suite of HR products covering most major needs, such as hiring and recruiting, payroll, tax compliance, and leadership and training. It’s unfortunate that the website doesn’t disclose any pricing information, but if you can overlook the initial hurdles, Paycor has a solid offering for mid-sized businesses. The payroll solution offers the same necessary basics as that of its competitors. Perhaps the biggest highlight is the recruiting tool, which makes it easy to view and manage open jobs and applications and to onboard new employees with minimum fuss.

Top10.com's editorial staff is a professional team of editors and writers with dozens of years of experience covering consumer, financial and business products and services.

Paycor reviews

Bad • Reviews 31
on
Excellent
3%
Great
0%
Average
3%
Poor
0%
Bad
94%
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Scottysmobile
4 months ago
They are the best ones for the whole world 🌎 They are the best ones that I have used…
They are the best ones that I have used I tested them against other payroll companies and this one is the best. 💯🌎✌️See for yourself and I will guarantee you will be in good hands and safe for you and your family and friends and your company.
SM
Stephanie Miller
12 months ago
Bring your customer service back
I worked with Paycor at my previous employer and LOVED it. Then Covid happened and all hell broke lose and their customer service never recovered. They are still working from home, which is why I think it is SOOO bad. I put in support tickets, and NO ONE ever answers them. If I call, I can sometimes get help, but the knowledge is limited. I usually hear them typing in my question to someone else and waiting for the answer. Why can't I just talk to that person. Anyway - the ease of use is SO much better than ADP, so I think I'll keep them.
CM
CM
4 weeks ago
Customer service is truly non existent…
Customer service is truly non existent even during critical periods for a business such as Open Enrollment. Our Open Enrollment for our 2024 benefits was supposed to start yesterday. Because of the lead time required by Paycor to have help building out your open enrollment portal (15 business days prior to OE start), I had to build things out myself. In the benefits world, you are at the mercy of carriers, especially when you are going to market and may be changing carriers. I didn't receive the plan documents from our carriers until within that 15 day lead time period, so I was on my own. Building out things wasn't that terrible, just labor intensive but there are nuances and things you may need assistance with especially if you have never done this before. Well if you have questions about things along the way, the only recourse is to write an email to your benefits consultant. Their SLA is 48 hours, so good luck being able to get things done timely. Last Friday, prior to our OE opening this Monday, I was doing 1 last round of testing before finalizing the enrollment for our employees. As I am about to start my final review, I start receiving an error screen repeatedly. I email my benefit consultant but know that is going to do nothing for me anytime soon. Desperately, I try calling the number on her signature - it routes me to the regular Paycor line. I go through the menu to the benefits which actually mentions "open enrollment" as a category to receive help. Once I am connected to the CSR on the other end, I am informed "Sorry I am unable to help with Open Enrollment, you need to reach out to your Benefits Advisor". I state that I have tried to via email but this is an extremely urgent issue and I have not received a response. She informs me that she understands and will try to reach her - well, she's unavailable and the CSR confirms she has no ability to help me whatsoever (even though, as mentioned, the menu option specifically references Open Enrollment and my benefit advisor has this number in her signature). So, I wait and, I finally receive a response back Sunday night at 11PM from my benefit advisor stating this is a known issue and they are submitting an urgent ticket to BSwift the benefit solution they use as their partner. Great, I guess I will just have to inform our employees that Open Enrollment is not actually going to start after our Benefits Meeting as expected and everyone will just have to stay tuned. It is now Tuesday after 5PM and we still have not been able to launch our OE to our employees. We have attempted to escalate things and did receive a number to a Sr. Crisis Response Manager, but when my CFO and I called, we went straight to voicemail after hearing "No one is available to take your call". It is laughable that this is considered acceptable during a time in which Open Enrollment is so common for companies. I have used many different payroll providers throughout my time and this is by far the worst service I have ever received.
D CU
1 month ago
No Accountability - Paycor
November 3, 2023 - The Clearing House has reportedly said that it is not aware of any ongoing issues after a narrow processing error that affected deposits and transfers at some banks. They are aware. Contacted PayCor to inform the payroll processor of the duplicate credits and what their recommended action was to resolve this nightmare caused by their Vendor. PayCor was aware of some duplicate credits but could not supply a list and indicated there would be no reversals sent. In addition they advised we could withhold the duplicate amount from their next check. We could return the below items as “duplicate” under ACH rules, however to resolve ones at other financial institutions we would need to either have the employee request the duplicate credit be returned by their financial institution or pay us back directly. In addition to this, PayCor has yet to debit us any additional funds for the duplicate credits sent to employee accounts. Nice Job avoiding all responsibility! Leaving PayCor January 1st 2024.
PaycorPaycor
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