Expert Review

Customer Reviews

Gusto Review

44 reviews

In a Nutshell

Servicing more than 40,000 small businesses across all 50 states, Gusto has a reputation for being on your side, and with a tagline like, “We believe that humans aren’t resources,” it’s no wonder. Gusto has made its mission to emphasize the “human” in human resources, focusing on employee benefits, automation, and ease of use.

pros

  • Easy integration with QuickBooks, Xero, Deputy, and others
  • Friendly, easy-to-use, personable software

cons

  • No PEO option
  • Only manual processing for mandated deductions

Gusto Gusto Visit Site

HR Features

As previously mentioned, Gusto tries its hardest to “treat people like people, not ID numbers.” It does this by offering an easy platform for managers to work with (taking much of the burden and stress off of their shoulders) and a benefit-laden program for employees to enjoy (making workers happier to work for you!) These are some of the features we really liked from Gusto’s feature menu:

  • Payroll

Most HR software offers payroll services, and Gusto is no different. What does make it stand out is the unlimited payroll option. This service allows users to pay employees any time they want for no additional fees. No need to wait until the scheduled payment cycle arrives. Gusto payroll lets you make off-cycle payments, award bonuses, and factor in one-time workers without a hassle. Cancelling payments is also easier with Gusto than most other sites.

Gusto payroll software


  • HR Services

HR services are the things that make your life easier and your company a better place to work. Some of the most relevant features are available from Gusto including employee health benefits like health insurance and unemployment, time off tracking and payments, college savings, and 401Ks. And for added convenience, all of these benefits are handled and organized on the same online dashboard for faster, easier management.

  • Onboarding

Hiring managers will appreciate the ease with which Gusto incorporates new hires into the system. When an applicant is approved for the job, the manager just clicks a button to automatically onboard the new employee. Then, the system sends all of the necessary contracts, tax forms, and paperwork to the new recruit to sign and send back. It’s faster and more efficient than ever.

  • Accounting and Time Management

Gusto integrates with Deputy time-tracker so you can easily see which employees are taking their work seriously (combine that with the talent, attendance, and task management features, and you can get a really clear picture of employee productivity). Additionally, Gusto syncs with QuickBooks, Xero, TSheets, and other time sheets so your hours are instantly updated and added to the payments system. Tax management features ensure that your books are always handled properly according to state and federal legislations, and Gusto will even update your taxes according to the latest reforms and regulations.

Bundle this software with other Gusto features like data security and back office assistance, and it’s easy to see why so many people like this company.

Records and Reports

Gusto reports are simple for even the most non-technical employee. Fields are customizable, and you can create, manage, and print several types of reports including payroll reports, individual employee productivity charts or team reports, timesheets, employee surveys (anonymous or by name), and new hire reports.

Flexibility of Terms

Gusto has several HR packages that businesses can sign up for on a monthly or yearly basis. Additionally, Gusto lets you customize your packages, so you can choose which features you want to pay for and which are unnecessary for your business.

Pricing

While the pricing for Gusto services will vary based on which features and plans you are interested in, its prices are highly competitive, much lower than some of the competition. For example, a sample pricing for Gusto’s payroll services on the Basic Plan is $39 per month, plus $6 per user. With this package, you receive automatic tax filing, unlimited payrolls, multiple pay rates and schedules, multi-state payroll, time off tracking, and tax form amendments. You’ll also get expedited payroll services when applicable.

For the general HR services pricing, see the table below:

Plan
Price
Sample Features
Core
$6/month per person

Full payroll

Employee benefits

Expert support

Complete
$12/month per person

Onboarding

Paid time off requests

Employee directory & surveys


Concierge
$12/month per person

Certified HR professionals

Dedicated support

HR resources


*Prices last updated June 2018

The Core and Complete packages also have a $39/month base fee and the Concierge plan has a $149/month base. As you can see, these plans are considerably less than you’ll pay elsewhere. The Core package is a great basic level plan that provides startups and SMBs with an affordable option that is still loaded with useful features like unlimited payrolls, tax filing, unemployment insurance, reports, health benefits, and unlimited customer support.

Gusto also offers a free trial, something you won’t find with most other HR software providers. This is a serious advantage as you can test drive the software without any commitment. You also won’t have to pay any setup fees or end of the year W2 filing with this company.

Usability

The modern online user interface makes adding and updating information easy. What’s more, once you’ve set up your schedules, settings, and preferences, Gusto HR software takes care of most of the work automatically. This way you don’t have to keep going back to update or manually set things in motion.

Gusto does not have a dedicated mobile app. Rather, it is mobile-optimized, so you can log directly onto the website from your mobile device without the added step of downloading an app. The mobile site has all of the same functionality, features, and navigation as the regular desktop site with exactly the same look, feel, and processing for a seamless experience.

Gusto has strong layers of security on its site, so users might not appreciate the 2-step authentication, but it is really the best way to keep your organization and business information secure. As a side note, Gusto also provides thorough security for all of its data centers including biometric and iris scanner locks, surveillance cameras that are monitored 24/7, and onsite security staff.

Gusto Gusto Visit Site

Customer Support

The entire look and feel of the site is friendly, open, honest, and clear, which makes for a better, quality user experience right from the start. Gusto continues with the same attitude by hiring and training professional customer support staff to field all of its customer relations and questions. Every experience we had with Gusto’s customer service was a positive one, and you will find the same results from an online search of its reviews.

Conclusion

Providing a wide range of helpful features, offering useful and clear information directly on its website, and delivering more services than you could imagine, Gusto is a pleasure to work with. Combine that with the full range of services and a surprisingly affordable price tag, and this company quickly shoots to the top of the charts. With a free trial, you can’t go wrong.

Top10.com's editorial staff is a professional team of editors, writers and experts with dozens of years of experience covering consumer, financial and business products and services.

Gusto customer reviews

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10 Jul 2020

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Top reviews

C***s, NY
4 months ago

Ease of use

Brand satisfaction

Value for money

Service quality

this brand has great reputation this is awesome. None of us have had a problem to my knowledge receiving our paycheck or benefits.

A****a, NC
5 months ago

It is a credible and trustworthy company that I depend on to help our business handle payroll. My employees have raised few issues (one was confused with the interface).

I**y, CO
7 months ago

very flexible, very responsive, just great service, very easy to use. their chat system is very helpful

M**t, CA
9 months ago

Gusto is the only brand I've every used for paychecks. It is familiar to me and easy to use, but not sure if there are better ones out there.

M***a, WA
9 months ago

Very great payroll system that is easy to use. Definitely recommend and will keep using in the future at our business

S****a, NY
6 months ago

They never complain about complicated issues and always return my requests immediately. Friendly and caring people.

Y*****a, TX
7 months ago

Very organized and pretty intuitive. They are a little pricy for our taste, but they do a great job packing as many services into one as possible.

A*h, MI
3 months ago

Easy to use, it has all the info I need, They only thing I did not like is that as a employee, I was not able to run reports.

K******n, NC
4 months ago

I gave them 5 starts because they have always given me wonderful service. They have detailed payroll information that is easy to understand and gives me the most information about my paychecks as possible. They also make it quick and easy to do taxes when the time comes each year. I am very satisfied with Gusto and I'm very happy my company chose to use them for our payroll service.

M***a, TN
2 months ago

I gave it this rating because it is a really innovative brand. It's use and high quality make it a real gem.

N**h, CA
3 months ago

Good reputation. Reliable company. Trustworthy. Well service provider. Good value and well behaved employers.

undefined, CA
3 months ago

Gusto is a quick and easy way to do all payroll and finance paperwork, any item on your list can be done with Gusto.

undefined, SC
5 months ago

They are awesome, not my favorite of the companies but definetly one that I use a lot and I love the options they give.

A****y, FL
7 months ago

Gusto is a good service that allowed my employer to pay me online quickly and easily. I have no complaints about it.

A*y, CA
9 months ago

The Gusto app is very easy to use. It is easy to log in and get any information that I need, quickly. I have Never had any problems using Gusto. Overall, I am very satisfied with the company.

L****a, AR
5 months ago

They offer great services for payroll, HR, and benefits. $45 a month is much cheaper than hiring an accountant or an HR rep.

T**a, NY
8 months ago

I don't pay for Gusto as it is the Payroll service used by company. However, the software is reliable without many glitches. The customer service is always available when I do have issues.

M*****l, CA
9 months ago

It gives emails whenever it's time to get paid and it's easy to access forms like W2 when necessary.

J****h, NY
9 months ago

I like the company and believe in my ratings of it. Paychecks were consistent and none of us at our business had any issues.

K**s, AL
9 months ago

Gusto has been wonderful for my small business. It's ease of use is a relief for someone like me who is new to running a business. Would recommend for sure!

44 reviews