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ADP Review

9.6
excellent
Top10.com Staff

In a Nutshell

ADP offers multiple bundles for payroll processing, including a la carte options and value-added services. This makes for an affordable, customizable solution for growing businesses of any size.

pros

  • Tax, HR and Benefits management
  • Over 50+ customizable payroll reports

cons

  • No individual dedicated account representative
  • Payment options may be limited based on subscription

ADP ADP Visit Site


Features and Add-ons

ADP offers one of the most comprehensive selections of features, providing an all-in-one solution for growing businesses who need a better way to manage payroll.

Beyond the standard payroll management and processing there are a number of features for payroll administrations and HR representatives to take advantage of including:

  • Taxes are calculated, deducted and paid automatically

  • Integrate time tracking with payroll

  • 24/7 support from certified payroll experts

  • Synchronize with 3rd-party applications such as Quickbooks

  • Put recurring payroll on autopilot

  • Benefits administration including PTO accrual

There are also a range of special features, including:

  • Self-service online portals for employees (including eLogin for online time tracking)

  • Check printing with alternate payment options (depending on service/subscription level)

  • Check signing and check stuffing service available

  • Email reminders

  • Email trigger alerts for security changes (like bank changes or security-related changes)

  • Government regulatory compliance, including unemployment insurance and poster compliance programs.

  • Comprehensive reporting with over 50 reports that can be viewed, printed or downloaded in PDF or Excel format.

Tax Compliance

Rather than wrestle with tax compliance and take risks with the IRS, ADP will file handle the payment of all payroll related taxes. This includes handling the deductions automatically from employee paychecks as well as timely payments of tax obligations as needed.

ADP’s compliance program guarantees that all taxes will be accurate as long as your team has provided accurate payroll data for each employee. If an error is discovered, ADP handles any fees or fines from the government—if fault is found with its processing.

Part of tax compliance with ADP also involves new employee reporting at the state and federal level, and will process W2s (employees) and 1099s (contractors) at the end of each year for a small additional fee.

Payment Options

ADP offers a number of standard payment options including giving employees the ability to receive direct deposit payments. If you prefer to pay employees by check you can either print paychecks on site complete with paystub or ADP can provide check stuffing and mailing services.


ADP payroll softwareCheck signing and stuffing services are available with an Enhanced Payroll bundle and are not a standard service offering.


ADP offers multiple ways to track pay and handle payment for employees ranging from contract workers to hourly and salaried employees. You can customize how payroll is completed with custom pay cycles such as weekly or bi-weekly, or on specific dates each month. Running any off-cycle payments won’t interfere with or cancel regular payroll cycles for your team.

Pricing/Costs & Fees

Prices vary greatly for outsourced payroll services from ADP, primarily based on the number of employees. Other factors also come into play, as ADP offers 4 different payroll processing bundles, each offering progressively more features.

The Essential payroll bundle provides all the basic payroll and tax filing services a small business may need, while the Enhanced Payroll offers more comprehensive features including more payment options.

The Complete bundle delivers ADP’s latest HR tools such as live HR support, employee handbook wizard, proactive compliance alerts, HR guidance and forms, and a job description wizard.  HR Pro then tops off the bundles with a comprehensive suite of HR tools such as a proactive HR support team, employer/employee training, and business/marketing tools and consulting.

ADP does not publish its prices publically, but according to price quotes we got from the company, the average cost to process payroll per employee for companies with fewer than 50 employees is $388 annually. Of course, this could increase or decrease depending on the bundle or service plan you create when you set up your payroll account with ADP.

ADP ADP Visit Site

Usability

One of the benefits of a cloud-based platform is usability. ADP walks you through setting up your payroll deductions and earning, with simple wizards that prevent errors during the setup process.The simplified interface for administration as well as for employee access makes it easy to find and manage information or update records.

Managing payroll is a simple 3-step process involving entering payroll data for employees, previewing the payroll for approval with a summary of entries once completed. If time tracking is utilized through ADP, any time entered for employees is automatically calculating, making payroll processing that much easier.

The simplified, tabbed interface makes it easy to move between company and employee records for easy record updates, communicate with employees with internal messaging or to fetch data and reports.

Conclusion

ADP’s small business payroll service is geared toward companies with anywhere from 1 to 50 employees. The ADP solution simplifies payroll and HR with a comprehensive set of easy-to-use tools, all backed by ADP’s small business expertise. It’s a good option for businesses that need a reliable payroll processor backed by a solid brand name.

Top10.com's editorial staff is a professional team of editors and writers with dozens of years of experience covering consumer, financial and business products and services.

ADP customer reviews

Based on 153 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

19 days ago

They are perfect and are very reliable. I find they are easy to contact with any issue concerning payroll. I have used the ADP app at multiple jobs.

23 days ago

ADP has the best customer support. They resolve issues very quickly. They have real customer service people answering the phones.

a month ago

I find ADP human resource software to be very user friendly. It streamlines everything that I need to do and everything I need to know.

a month ago

ADP has recently made improvements to its software and has made payroll even easier to carry out. I like that it so easy to add new employees.

a month ago

ADP is very super user friendly platform for employees to track hours, check vacation hours accrued and other easily addressed personnel activities.

a month ago

They help me handle all of my human resource issues and this saves me time. Their customer service is great when you have an issue. The cost is very reasonable for the service.

2 months ago

It incorporates all things necessary to assist in managing our Human Resources. It has everything we need and if anything is missing, we have yet to find it.

2 months ago

It's easy to use and it works well for what I need it for. ADP helps me keep track of my taxes and household bills. It's great for monitoring spending as well. I also use it for a budget my household bills.

2 months ago

ADP's software is very simple and easy to use and it works well for what we need it for. We use them all the time and they work out well.

2 months ago

They are great! ADP has a wide variety of programs that easily help you manage all your employees services.

2 months ago

I would recommend ADP. They are world leader in HR software that is innovative and easy to use and their customer service is outstanding.

10 months ago

It's the best software to do payroll in the work place, everybody should be using.

10 months ago

It's absolutely fantastic. The best payroll software I've ever used. Nothing compares to it.

a year ago

ADP is extremely easy to use and take time off through. It is easy to also sign in and log hours and keep track of overtime.

a year ago

ADP is a great app and website. Very user friendly and all the information I need.

a year ago

They have the best customer service when it comes to payroll services. I love how easy it is to use their software!

a year ago

Website is very clear and straightforward. Employees can easily see paychecks and receive them on time.

a year ago

ADP is a great company. I used them in the past for payroll services, however, I wanted to branch out and start to save my cost on payroll services and so forth.

a year ago

I have used ADP for years at 2 separate jobs. It is easy to put in payroll information and new associates. It is easy to log in my hours.

a year ago

I like ADP because it has a great platform plus it offers you an app to get any information needed about your pay.

153 reviews