ADP Review

Top10.com Staff

In a Nutshell

ADP offers multiple bundles for payroll processing, including a la carte options and value-added services. This makes for an affordable, customizable solution for growing businesses of any size.

pros

  • Tax, HR and Benefits management
  • Over 50+ customizable payroll reports

cons

  • No individual dedicated account representative
  • Payment options may be limited based on subscription

ADP ADP Visit Site


Features and Add-ons

ADP offers one of the most comprehensive selections of features, providing an all-in-one solution for growing businesses who need a better way to manage payroll.

Beyond the standard payroll management and processing there are a number of features for payroll administrations and HR representatives to take advantage of including:

  • Taxes are calculated, deducted and paid automatically

  • Integrate time tracking with payroll

  • 24/7 support from certified payroll experts

  • Synchronize with 3rd-party applications such as Quickbooks

  • Put recurring payroll on autopilot

  • Benefits administration including PTO accrual

There are also a range of special features, including:

  • Self-service online portals for employees (including eLogin for online time tracking)

  • Check printing with alternate payment options (depending on service/subscription level)

  • Check signing and check stuffing service available

  • Email reminders

  • Email trigger alerts for security changes (like bank changes or security-related changes)

  • Government regulatory compliance, including unemployment insurance and poster compliance programs.

  • Comprehensive reporting with over 50 reports that can be viewed, printed or downloaded in PDF or Excel format.

Tax Compliance

Rather than wrestle with tax compliance and take risks with the IRS, ADP will file handle the payment of all payroll related taxes. This includes handling the deductions automatically from employee paychecks as well as timely payments of tax obligations as needed.

ADP’s compliance program guarantees that all taxes will be accurate as long as your team has provided accurate payroll data for each employee. If an error is discovered, ADP handles any fees or fines from the government—if fault is found with its processing.

Part of tax compliance with ADP also involves new employee reporting at the state and federal level, and will process W2s (employees) and 1099s (contractors) at the end of each year for a small additional fee.

Payment Options

ADP offers a number of standard payment options including giving employees the ability to receive direct deposit payments. If you prefer to pay employees by check you can either print paychecks on site complete with paystub or ADP can provide check stuffing and mailing services.


ADP payroll softwareCheck signing and stuffing services are available with an Enhanced Payroll bundle and are not a standard service offering.


ADP offers multiple ways to track pay and handle payment for employees ranging from contract workers to hourly and salaried employees. You can customize how payroll is completed with custom pay cycles such as weekly or bi-weekly, or on specific dates each month. Running any off-cycle payments won’t interfere with or cancel regular payroll cycles for your team.

Pricing/Costs & Fees

Prices vary greatly for outsourced payroll services from ADP, primarily based on the number of employees. Other factors also come into play, as ADP offers 4 different payroll processing bundles, each offering progressively more features.

The Essential payroll bundle provides all the basic payroll and tax filing services a small business may need, while the Enhanced Payroll offers more comprehensive features including more payment options.

The Complete bundle delivers ADP’s latest HR tools such as live HR support, employee handbook wizard, proactive compliance alerts, HR guidance and forms, and a job description wizard.  HR Pro then tops off the bundles with a comprehensive suite of HR tools such as a proactive HR support team, employer/employee training, and business/marketing tools and consulting.

ADP does not publish its prices publically, but according to price quotes we got from the company, the average cost to process payroll per employee for companies with fewer than 50 employees is $388 annually. Of course, this could increase or decrease depending on the bundle or service plan you create when you set up your payroll account with ADP.

ADP ADP Visit Site

Usability

One of the benefits of a cloud-based platform is usability. ADP walks you through setting up your payroll deductions and earning, with simple wizards that prevent errors during the setup process.The simplified interface for administration as well as for employee access makes it easy to find and manage information or update records.

Managing payroll is a simple 3-step process involving entering payroll data for employees, previewing the payroll for approval with a summary of entries once completed. If time tracking is utilized through ADP, any time entered for employees is automatically calculating, making payroll processing that much easier.

The simplified, tabbed interface makes it easy to move between company and employee records for easy record updates, communicate with employees with internal messaging or to fetch data and reports.

Conclusion

ADP’s small business payroll service is geared toward companies with anywhere from 1 to 50 employees. The ADP solution simplifies payroll and HR with a comprehensive set of easy-to-use tools, all backed by ADP’s small business expertise. It’s a good option for businesses that need a reliable payroll processor backed by a solid brand name.

Top10.com's editorial staff is a professional team of editors and writers with dozens of years of experience covering consumer, financial and business products and services.

ADP customer reviews

Based on 75 reviews

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Top Reviews

Casey, TN
a year ago

Ease of use

Brand satisfaction

Value for money

Service quality

ADP has been easy to set up and integrate. It's intuitive and the price is right. It's been easy to train others in my company on the software.

ARS, TX
a year ago

ADP is very easy to use, I have used them with different employers. Their website is dependent on what the company selects as option for employees to use I have found out. So ratings could very on how a company applies options employees can use on website.

Harold, PA
a year ago

I have no complaints concerning ADP. They provide a high quality product at a reasonable price.

Joseph, MA
a year ago

Stable and reliable and most widely recognized payroll processing service makes it invaluable to my organization

Jose, MO
a year ago

Once established, an account with them is very easy and for a smaller business really makes things more simple and clear as they know very well tax issues involved

John, PA
a year ago

A great company that supplies awesome products and their customer service representatives are well versed in information.

Korrissa, WI
a year ago

Have a great plan for business owners to use for their business. It is easy to use and for employees too. You can also write evaluations on their for employees too.

Mike, WV
a year ago

Because we use ADP and I have never had problems with them. Always get my paycheck on time.

Taylor, OH
a year ago

They have provided our company with excellent customer service and attention to detail in our contract

Lori, MA
a year ago

They offer an easy to use system that works really well for our company. We have never had a problem with them.

Maria, LA
a year ago

I was impressed with ADP's representatives. They were knowledgeable and very helpful. Set up was an easy process and rates are very good.

Art, CA
a year ago

Been with them for years, fast, simple, easy. They have great customer service, great response time.

Lorenzo, FL
a year ago

ADP is a very innovative and helpful brand . Since i got it for my business, I never had any issues.

Samira, ID
a year ago

ADP has a great website. It is easy to use, has great FAQ and help desk service. The customer service option puts the value for this service over the top.

Miley, CA
a year ago

Reliable payroll processor. Paychecks are processed and deposited promptly. W-2 are sent timely.

Mike, ME
a year ago

They have a great payroll service that is a breeze to setup with.

Sandra, GA
a year ago

I have used ADP for our payroll services for many years now and have never had any issues with them.

MC, IL
3 months ago

Easy to use and manageable. Whenever an issue is encountered, IT is able to fix it quickly.

Sharron, IL
3 months ago

I like ADP because of the ease and colorful interface. I've used it for years and I wouldn't use any other service.

Sean, IL
2 months ago

It is easy to use , utilize , and is easy to show friends family and work colleagues

75 reviews