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Onpay Review (2024)

Provides A Streamlined Employee Self-Service Portal
By Top10.com StaffBy Top10.com Staff -
Last Updated: Jul 04, 2023
222 reviews
by
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Pricing
From $36 per month + $4 per user
Integrations
QuickBooks, Xero, FreshBooks, PosterElite
Benefits & HR
401(k), worker’s comp, health insurance

Our Verdict

Is Onpay Worth Signing Up For?

OnPay is an intuitive platform that helps American small businesses take care of payroll, benefits and HR in 50 states. With multiple third-party integrations and add-ons, it is suitable for small and growing businesses from all industries. The OnPay platform is incredibly easy to use, and a team of trained professionals is always on hand to help with setup or issues. OnPay has been selected as PCMag’s 2020 Editors’ Choice for payroll and HR.

Pricing
From $36 per month + $4 per user
Integrations
QuickBooks, Xero, FreshBooks, PosterElite
Benefits & HR
401(k), worker’s comp, health insurance

OnPay at a Glance

8.5
Editorial Score

Automatic Tax Filing

No automatic payroll, has automated tax filing
7.0

HR Features

Offers onboarding, PTO, healthcare, 401(k) management and workers comp
10.0

Employee Experience

Employee self service portal for onboarding, PTO, paystubs and personal info access
8.0

Customer Service

11-hour support Monday-Friday, online chat
8.5

Trials

1 month free
9.0

OnPay Pros & Cons

PROS

Easy-to-use interface and dashboard
Customizable pay types and frequency
Plenty of third-party integrations

CONS

Can’t be used for operations outside US
PTO function not that intuitive

Top OnPay Reviews

Janice Angela Burt
Customer for life!
I've had such a great experience using OnPay! I signed up about a year ago and everything about the process was smooth and uncomplicated. Any time I had a question, I would call and get right though and a knowledgeable person would walk me through whatever needed to be done. Highly recommend!
Kim Noh
Great company with definite follow…
Great company with definite follow through. If they make a mistake, they fix it.
Info Kindergarden
OnPay has been a great payroll service…
OnPay has been a great payroll service for us. They are dependable and the website interface is easily navigated. Their customer service is wonderful as well, for the very few times I have actually had to use it. A far cry from our previous payroll service. I am so glad we made the switch.
See all OnPay reviews

How do I know I can trust this OnPay review?

Top10.com authors, contributors, and editors are serious about research. We combine our own experience with the services we recommend, with reviews that come from verified users–just like you! Together, with reviews from industry experts, we find the Top 10 best products and services to make sure you can choose with confidence and ease.

OnPay OnPay Visit Site

Overview

How Onpay Works

OnPay at a Glance

Best for  

Small businesses, growing businesses, accountants (for small businesses)

Price range 

$36/month + $4/person

Benefits & HR 

401(k), worker’s comp, health insurance

Automatic tax filing 

Yes

Apps 

Accounting, time tracking, 401(k), HR, small business lending, business tools

Features and Add-ons

OnPay recently overhauled its platform, adding new features and improving usability while maintaining the same competitive price as before.

Features include:

  • 40+ payroll reports. Filter by employee type, location, or department. View, download, or export in PDF.
  • 16 integrations. Includes QuickBooks, Xero, and FreshBooks accounting software, When I work and TSheets time-tracking apps, ABk and Guideline 401(k) software, ThinkHR and PosterElite HR software, Kabbage for small business loans, and Magnify business tools.
  • HR tools. Includes automated employee onboarding, state new hire reporting, compliance audits, and tax withholding forms.
  • PTO tools. Includes customizable paid time-off policies, automatic PTO accrual tracking, PTO calendar and reminders, email notifications.
  • Org charts. Includes visual org chart, detailed employee profiles and contact info, searchable company directory, filtering by location/department/team.
  • Benefits. Allows you to add health and dental benefits in all 50 states, other forms of insurance (e.g. life, vision, disability), integrated 401(k) retirement plans, and running a quick employee census.
  • Integrated workers’ comp. Includes automatic deductions from payroll, pay-as-you-go policies, low up-front costs, automatic updates when your team changes, support from experienced workers’ comp brokers.

Tax Compliance

OnPay withholds federal and state payroll taxes and federal and state unemployment insurance each pay run. It files Form 941 quarterly and Form 940 annually on your business’s behalf. The system allows you to pay W-2 employees or 1099 contractors. It is able to handle payroll and tax across multiple states—leaving you compliant whether you operate in 1, 2, or 50 states. The system also allows you to deduct garnishments from net pay with 2 extra clicks.

Payment Options

When it comes to paying your employees, OnPay gives you the flexibility to run payroll as often as you like and to choose between multiple payment types and schedules. It lets you pay by direct deposit, debit card, or check—and there are no extra fees for selecting any of these options. It lets you set more than one pay schedule for your company—again with no added fees for doing so. Most OnPay users are subject to a 2-day turnaround for payroll.

Onpay App

The OnPay platform recently underwent a design overhaul, and the end result is that it is now easy to use and very easy on the eye. The platform is easy to set up, and very intuitive where both your business and employees are concerned. The dashboard is visually appealing and easy to navigate, especially on desktop. It’s simple to use on mobile too, although some customers have reported having issues with speed when accessing from mobile.

Employees can log in to the system to download all their forms and access details of previous pay runs, saving your HR team the trouble of doing this for employees. It’s also super simple to adjust an employee’s paycheck or frequency.

One of the best things about the system is the customer support. While the OnPay platform is very intuitive, you can turn to a trained customer support rep at any time if you have any issues or need help with setting up a new feature.

OnPay OnPay Visit Site

Onpay Pricing

Pricing & Special Offers

OnPay has a simple pricing model of $36 per month plus $4 per employee per month. This puts it toward the lower end of the pricing scale for payroll platforms (which range from around $25-$80/month and $4-$5/employee per month). With OnPay, there are no other hidden fees to worry about.

The subscription fee covers everything (except the cost of third-party software, of course). That means you can start small and add features as you go, while all the time being able to rely on OnPay’s trained customer support professionals for help with integrating and adding new functionalities.

There are no limits to the number of pay runs and pay types, which is great if you’re running a fast-growing business or have a mix of employees and contractors.

Bottom Line

OnPay offers a comprehensive payroll service at a competitive price. It caters to small businesses, and works particularly well for fast-growing businesses looking to add-on employees while keeping payroll running seamlessly. With payroll, tax compliance, and benefits across all 50 states as well as numerous added features and benefits, OnPay offers reliability and added value.

Top10.com's editorial staff is a professional team of editors and writers with dozens of years of experience covering consumer, financial and business products and services.

OnPay reviews

Great • Reviews 222
on
Excellent
90%
Great
4%
Average
0%
Poor
0%
Bad
6%
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Janice Angela Burt
6 months ago
Customer for life!
I've had such a great experience using OnPay! I signed up about a year ago and everything about the process was smooth and uncomplicated. Any time I had a question, I would call and get right though and a knowledgeable person would walk me through whatever needed to be done. Highly recommend!
Kim Noh
7 months ago
Great company with definite follow…
Great company with definite follow through. If they make a mistake, they fix it.
Info Kindergarden
8 months ago
OnPay has been a great payroll service…
OnPay has been a great payroll service for us. They are dependable and the website interface is easily navigated. Their customer service is wonderful as well, for the very few times I have actually had to use it. A far cry from our previous payroll service. I am so glad we made the switch.
AY
AY
10 months ago
I tried another payroll company and…
I tried another payroll company and gave up after their process was too complex. Onpay is easy and simple. The interface is user friendly and as any business owner will tell you, they don't have time to waste on troubleshooting payroll

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