Sears Home Warranty Review

Top10.com Staff

In a Nutshell

Sears brings its trusted and long-standing brand to the home warranty world. The benefits can be experienced in both a tangible manner – with benefits and perks associated with the Sears network – as well as in a more overall sense, with the sense of trust and reliability that a larger brand provides.

pros

  • 24/7 online and phone support
  • Free 2-day shipping from Sears and Kmart
  • Free heating and cooling system maintenance check every year

cons

  • Prices can be more expensive than other companies
  • Poor support from customer service representatives

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Best For

  • A trusted name in the Home Warranty industry
  • Getting value for money at a slightly higher price 
  • Looking for a high level of support and workmanship

Sears Home Warranty Coverage

Sears Home Warranty offers 3 main levels of coverage.

The Appliance Warranty covers washers, dryers, refrigerators and so on, up to 20 appliances. The deductible – i.e. what you pay if you call for a technician – is $75 per visit. There is a cap per claim of $10,000, and an annual cap of $50,000. There is no limit on the number of service requests you can make or product age limit, and work is guaranteed for 180 days. There are also additional benefits included within the package, such as being able to earn 15% back in points for the Shop Your Way program, a 25% discount on HVAC and water heater repairs, and other rewards.

The Systems Warranty covers central air conditioning and heating, plumbing systems and other similar systems. The deductible per call-out is $100, and the rest of the terms are the same as the Appliance Warranty, although this plan does not cover the appliances that the Appliance Warranty covers. The benefits are similar as well, with the exception of the 25% discount on HVAC and water heater repairs. The plan does come, however, with a 25% discount on appliance repairs.

The comprehensive Whole House Warranty covers everything from both the Appliance Warranty and the Systems Warranty. Again the deductible fee per call-out is $100, and the benefits that come with this plan include those under the other 2 warranties.

Items covered:


Whole House
Appliance
Systems
Washer & Dryer

Refrigerator/Ice Maker

Range/Cook Top/ Oven

Exhaust Fan

Built-In Dishwasher

Built-in Microwave

Built-in Trash Compactor

Central A/C

Central Heating

Ductwork

Faucets

Garbage Disposal

Kitchen faucets/exposed supply lines

Plumbing Stoppages

Toilets

Water Heater

Water Softener

Ceiling Fans

Electrical System

Garage Door Opener

Product Age Limit
None
None
None
Unknown Pre-existing Conditions

How It Works:


Whole House
Appliance
Systems
Deductible (per service)
$100
$75
$100
Cap Per Claim
$10,000
$10,000
$10,000
Annual Cap
$50,000
$50,000
$50,000
Service Request Limit
None
None
None
Service Guarantee
180 Days
180 Days
180 Days
Hold on Claims
30 Days
30 Days
30 Days

Packages, Plans and Prices

The Appliance Warranty is the lowest priced package at $49.99 per month, and the Whole House Warranty is at the upper end of pricing tier, costing $69.99 per month. 

This is more expensive than many home warranty plans – which can often be found for under $40 per month. The value proposition in this case is compelling however, as the combination of a trusted brand, a generous package, and being able to replace an item if it cannot be fixed, provides great assurance and peace-of-mind.  

There are also additional items that can be covered, such as a spa, septic tank, or standalone freezer. The amounts for these vary, and you will have to contact customer support to get an accurate quote for these particular services.

Terms and Conditions

Terms and conditions are relatively standard, and are in line with what you’d expect from a company like Sears. As with other home warranty companies, covered items must be in good working order at the time of activation of the warranty agreement. Sears also notes that “non-covered charges may apply to certain repairs and replacements,” which is important to keep in mind. 

Contractors

Sears Home Warranty contractors are professionals covering a specific area, and are pre-screened and pre-qualified. The company emphasises trust and reliability, and certainly the brand’s reputation rests somewhat on customer reviews and sentiment. 

There have been some negative customer reviews, including some regarding the service received from the contractors, but overall the quality of contractors has not been called into question.

Customer Service

Sears Home Warranty can be contacted by a 24/7 customer service line, as well as a web-based chat service.

In addition, there is a Frequently Asked Question section on the website, which deals with common issues and queries. We were a bit disappointed that there were not more questions and answers available in this section. New claims can be filed through the “My Account” section of the website. You can also access your account, and make changes if necessary here. 

Conclusion

The Sears Home Warranty service provides excellent value, however it is one of the more expensive home warranty packages on the market. The available packages provide good value for money, and you get the peace-of-mind that comes with knowing that your home warranty is backed by a big brand like Sears. 

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About Sears

Sears itself was founded in 1886, by Richard Warren Sears and Alvah Curtis Roebuck. The company began as a mail ordering catalogue company, moving into retail and subsequently expanding into many different areas, including insurance and home warranties.

Sears offers a wide range of home goods and appliances, apparel and automotive products and services and distribute these goods through more than 2,700 Sears-branded and affiliated stores in the US and Canada. That includes over 890 full-line and more than 1,350 specialty stores in the US. It has a pristine reputation and is known to do what it can to serve its buyers to ensure a happy customer. 

Contact

Phone: 844-602-5613


Frequently Asked Questions
Is Sears Home Warranty worth it?
-
+
Sears offers competitive home warranty plans as well as additional perks for Sears and Kmart customers, including 24/7 customer service, free yearly HVAC checks, and free 2-day shipping on products from Sears and Kmart.
Is Sears Home Warranty going out of business?
-
+
According to an annoucement from the company, Sears Home Warranty will still be honoring existing warranties and plans despite the uncertainty of the larger Sears brand.
What does Sears Home Warranty cover?
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+
Sears Home Warranty offers 3 warranty plans that cover home appliances, systems, or a combination of both. These include central air conditioning and heating, washers, dryers, and refigerators, as well as faucets, plumbing stoppages, and toilets.
Top10.com's editorial staff is a professional team of editors, writers and experts with dozens of years of experience covering consumer, financial and business products and services.

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27 Sep 2020

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