In a Nutshell
pros
- Technicians are prescreened, authorized, and licensed
- Workmanship guarantee
- Available 24/7
cons
- No clear pricing available online
- Relatively high service call fee
Coverage
Pride Home Warranty coverage has a $750 - $2500 limitation per appliance that’s extremely high for the industry. What’s more, your deductible is $45, and considering the industry standard is $75, that’s amazing. Pride Home Warranty also has incredibly low premiums for its plans. You can expect to pay premiums in the range of $299 - $449 per year.
With Pride Home Warranty, coverage is pretty exhaustive and plans are competitively priced. You can choose the basic coverage plan that insures most of your regular, everyday appliances and systems like heating, plumbing, and built-in microwaves. Alternatively, you can get the more advanced package that covers even more, including refrigerators and washer/dryers.
The company has technicians all over the country, so you are covered nearly anywhere you live. The list of coverage includes commonly-broken items like parts including:
- Motors, pumps, heating elements, thermostats, fuses, wiring, igniters, transformers, subpanels, and capacitors
Plus, you have the ability to get an additional warranty on items that aren’t covered by either of the 2 plans Pride Home Warranty provides. Optional coverage includes:
- Pool and or spa equipment
- Central vacuum
- Second refrigerator
- Well pump
- Standalone freezer
- Roof leakage
- Sump pump
- Septic system
You can even opt for coverage for your smaller items like lawn sprinklers, ice maker, water softener, lighting fixtures, and shower components.
Something we found very encouraging is that all Pride Home Warranty comes with a workmanship guarantee. The service guarantees 90 days on parts and 30 days on labor. So, if you need a repair again for the same item within that timeframe, you won’t have to pay for anything (even the deductible). Contractors are also all vetted, trained, authorized, and insured for optimal service guaranteed.
Packages and Plans
Pride Home Warranty has 2 plans to choose from, a basic plan called Platinum and a premium plan called Platinum Plus. The basic plan covers nearly all of your standard appliances, the main ones you’ll be missing out on are the refrigerator and clothes dryer and washer.
Pricing
The one issue we had with Pride Home Warranty is that it doesn’t have any pricing information on the website. You have to call or email them to request a quote, and a representative will get in touch with you to go over your options and how much it will cost you. While this personal touch is a nice gesture, most people would like to have a rough estimate of how much they can expect to pay before even starting the conversation.
Terms and Conditions
One of the most encouraging aspects of Pride Home Warranty coverage is how easy it is to find information. Virtually everything you need to know is right there on the website (except pricing, as we mentioned before). The company has a frequently asked questions section, terms and conditions, reviews, and a dedicated page that shows you exactly which appliances and systems are covered by both plans. The information is clearly displayed, but here are the most important points:
- Appliances and systems that are covered will be either repaired or replaced based on the technician’s appraisal of the damage
- Items are covered for normal wear and tear
- Officially, Pride Home Warranty coverage starts 30 days after enrollment, but if you have proof of prior coverage from a reputable carrier, you can get immediate coverage
- There is a $75 early termination fee if you choose to end your contract earlier than the agreed upon date
- Pride Home Warranty must be notified within 24 hours of becoming aware of the problem
- Customers are required to pay a service fee (this varies based on item being serviced). What’s nice is that Pride Home Warranty charges you either the service fee or the actual cost of the item, whichever is less.
- You can choose to cancel your plan within the first 30 days for a full refund. After 30 days, you’ll be charged a $75 administrative/cancellation fee.
Customer Service
Another area where Pride Home Warranty really shines is customer service. Staff members are trained and educated, so they have all the tools and information at their disposal to assist customers with anything they need. You can reach customer support via the toll-free phone number (1-855-774-3388) or with an online contact form.
Additionally, Pride Home Warranty has received only a few online reviews from customers. Those that do exist are all positive, reflecting well on the company. Pride also has home maintenance tips and a blog with even more useful information to help its customers out further.
Number of Contractors
Pride Home Warranty employs roughly 17,500 independent contractors spread out across the country. That is an astounding number of technicians to have on call and means that your claim is likely to be answered quickly and without delay.
Transparency
One of the reasons Pride Home Warranty has such positive reviews is because of its transparency. Many complaints online have to do with mistaken information or misleading terms and conditions. Pride Home Warranty harbors none of these types of complaints because its coverage terms, fee structure, and plans are incredibly clear and not misleading. That earns a lot of points in an industry that is unfortunately known for its underhanded practices.
As an aside, Pride Home Warranty is covered by McAfee Secure, so all of your transactions are secure.
Bottom Line
Pride Home Warranty is one of the best home warranty services we have reviewed to date. It has an excellent reputation, low deductibles, high limits, and a wide range of coverage. Add to that honest, transparent policies that are more than fair, and it’s easy to see why so many people choose Pride Home Warranty for their coverage.
About Pride Home Warranty
Established in 2008, Pride Home Warranty was built on a basic principle: “to provide industry-leading home warranty products and exceptional services.” Over the past 10 years, it has worked tirelessly to build a reputation for doing just that, and today, more than 16,000 homeowners put their trust in Pride Home Warranty. With a large network of qualified contractors who are dedicated to making this goal a reality, Pride Home Warranty proudly serves current homeowners, those looking to buy, and owners looking to sell with a wide range of coverage, one of the lowest deductibles anywhere in the industry, and cost-friendly limits.
