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2-10 Home Buyers Warranty Review (2024)

Home warranty that provides worry-free living
By Patrick SatherBy Patrick Sather -
Last Updated: Aug 16, 2023
11 reviews
by
logo-2-10 HOME BUYERS WARRANTY
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Average annual premium
$239.88-$720
Contractors
6,000 in-network
Service call fee
$65–$100

Our Verdict

Is 2-10 Home Buyers Warranty Worth Signing Up For?

While 2-10 Home Buyers Warranty charges a high premium and service fee, it offers a higher annual coverage limit than most warranties. Services are available in the 48 contiguous states, and the company provides 24/7 online and phone support.

Average annual premium
$239.88-$720
Contractors
6,000 in-network
Service call fee
$65–$100

2-10 Home Buyers Warranty at a Glance

9.8
Editorial Score

Contractor Network

6,000 in-network technicians, choose your own
10.0

Plans

3 plans: Simply Kitchen, Complete Home and Pinnacle Home, all cover a wide range of appliances and systems, add-ons available
10.0

Response Time

24-48 hours
10.0

Customer Service

Phone support from 8 am–5 pm MT, Monday–Friday, claim representatives available 24/7, FAQs
9.0

Offers

Onboarding deals and referral awards, customers qualify for a discount of up to 65% off select GE and Whirlpool appliances
10.0

2-10 Home Buyers Warranty Pros & Cons

PROS

Available in 48 contiguous states
Purchase a plan anytime
$25,000 annual coverage limit

CONS

High base service fee
Expensive annual premium

Top 2-10 Home Buyers Warranty Reviews

LA
LA
So appreciative of my warranty
So appreciative of my warranty. Those who are upset probably didn't have the full coverage and were made when it wasn't covered. I have the deluxe and over the last decade they have replaced our washer, furnace and dishwasher! They send out qualified and professional technicians who have been background checked. I have been a loyal customer for years for multiple properties and will continue. It's a good feel to know my home is protected.
WM
Whitney Mifflin
One down side is that there is limited…
One down side is that there is limited help after hours and on weekends. We had a sewer issue on a Friday night and had to hire someone ourselves or wait until Monday. We hired someone and then sent a claim in to be reimbursed, which we did get reimbursed for the plumbing coming out. I just wish it was 24/7 like some other companies.
KM
KM
This company makes it extremely…
This company makes it extremely difficult to contact them by phone. Their website is less than user-friendly and their representatives (IF you can get them to answer the phone) give conflicting information about what needs to happen to facilitate repair/replacements. I have needed to contact them by phone at least 5 times in the past month. Each time, I was on hold for more than an hour before I finally gave up and hung up. I finally got through after being on hold for 2.5 hours!! They want me to renew the contract with them at a 33% increase. There is NO WAY I will do that.
See all 2-10 Home Buyers Warranty reviews

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2-10 Home Buyers Warranty 2-10 Home Buyers Warranty Visit Site

Overview

How 2-10 Home Buyers Warranty Works

Getting Started with 2-10 Home Buyers Warranty

2-10 Home Buyers Warranty offers a home warranty for those who are purchasing a house, are existing homeowners, or are selling their home. To get a quote, simply visit the website or call the company’s customer service team. To receive an initial offer, you’ll need to provide your name, address, email, and phone number. Once you choose a plan, 2-10 Home Buyers Warranty requires a credit card number on file. 

If you’d like to cancel your existing plan, you’ll need to contact customer service over the phone. 2-10 Home Buyers Warranty offers a full refund if you cancel your warranty within 30 days of closing the sale. After the initial 30-day period, you are eligible to receive a prorated reimbursement for any unused coverage. 

2-10 Home Buyers Warranty Plans and Coverage

With 2-10 Home Buyers Warranty, homeowners can choose from 3 different warranty plans. Simply Kitchen provides coverage specifically for your kitchen appliances. Pricing for this plan starts at $19.99 per month. Meanwhile, Complete Home covers most of your major appliances and systems for $51 per month. The third package, Pinnacle Home, covers all of the above and most other things you can think of for $60 per month.

Covered Items
Simply Kitchen
Complete Home
Pinnacle Home

Best for appliance coverage

Best for affordable home coverage

Best for homes with old appliances and structural problems

Built-in microwave

Dishwasher

Range

Oven

Cooktop

Refrigerator

Gas or electric system

-

Thermostats

-

Interior gas supply lines

-

Water, drain, waste, vent pipes

-

Water heater 

-

Water heater supply lines

-

Toilet

-

Drain line stoppages

-

Primary, permanent groundwater sump pump

-

Pressure regulators

-

Valves

-

Electrical wiring

-

Switches

-

Outlets

-

Panels

-

Doorbell system

-

Haul away/disposal fees

-

-

Filters

-

-

Refrigerant recovery and recharge

-

-

Faucets

-

-

Showerheads, arms, and spouts

-

-

Hose bibbs

-

-

Burglar and fire alarm systems

-

-

Attic and bedroom exhaust fans

-

-

Concrete encased wiring and pipes

-

-

Non-essential appliance mechanisms

-

-

Optional Add-Ons

You can purchase additional coverage for optional features, including: 

  • Appliances: extra refrigerator, free-standing freezer, washer and dryer, garage door opener, built-in wine cooler
  • Leaks: roof leaks, extended pipe leaks
  • Water: water softener, water pump, pool and spa equipment
  • System: plumbing, electrical, and HVAC pre-season service, septic systems

None of these features are covered under the three standard plans. These additional fees are outlined in your service agreement, so make sure to read through it carefully to see if there are any affordable options you can add to your plan.

Plan Exclusions

A home warranty from 2-10 Home Buyers Warranty only covers your home for repairs or replacement of appliances and systems that break down due to everyday wear and tear. This means certain damages won’t be covered under your 2-10 Home Buyers Warranty plan. Exclusions include storm damage, fire damage, pest damage, theft, vandalism, or damage to a system or appliance caused by neglect or improper use. Faulty design and installation or problems caused by modifications or alterations are also not covered under your warranty.

In addition, 2-10 Home Buyers Warranty’s coverage doesn’t necessarily extend to all parts of an item. Your service agreement will set out which parts aren’t covered under your policy’s limits, so do be sure to have a thorough read-through before choosing a plan or submitting a claim. That said, homeowners will be pleased to know that unidentified pre-existing conditions are included in the warranty.

How to file a claim with 2-10 Home Buyers Warranty

To file a claim with 2-10 Home Buyers Warranty, you can submit a request online or call customer service. Through the website Homeowner Portal, you can request, track, and review the status of your claim. If you prefer to contact customer service, representatives are available to take your call 24/7.

Once you submit a claim, 2-10 Home Buyers Warranty will contact one of its independent service contractors to schedule a service call within 48 hours. If you require emergency support, 2-10 Home Buyers Warranty guarantees a response within 24 hours, and you can expedite your request. However, out-of-hours assistance may cost you additional fees and overtime. 

2-10 Home Buyers Warranty’s limit for annual aggregate coverage is $25,000, which is a lot higher than many other home warranty companies. However, each system and appliance covered under your plan includes set coverage limits. Usually, the limit for any one system or appliance is up to $5,000 per year, so make sure to check out your service agreement to see the limits for specific items.

Is 2-10 Home Buyers Warranty Legit? 

2-10 Home Buyers Warranty has over 40 years of experience in the home warranty industry. According to its website, it pays out 97.5% of claims. It also has a B+ rating with the Better Business Bureau, and it’s a member of the National Home Service Contract Association (NHSCA) and the National Association for Home Builders. However, 2-10 Home Buyers Warranty received more than 1,240 complaints over the past three years, mostly related to service claims, which is a little worrying. 

What’s Unique About 2-10 Home Buyers Warranty?

2-10 Home Buyers Warranty offers both onboarding deals and referral awards. Currently, it’s offering $60 off the yearly price of any of its three service plans, but there is no guarantee that this deal will last. If you refer a friend to 2-10 Home Buyers Warranty, you may be eligible to receive a $50 gift card. However, these benefits vary by package and are subject to specific terms and conditions. To see available deals, you can get a quote from the company’s website or contact the customer service team. 

Under its “Even If” Service Fee Guarantee, if an item isn’t eligible for coverage and a service contractor is dispatched, 2-10 Home Buyers Warranty can offer you a full refund of the service fee. Also, if a serviced part fails again within the duration of the service agreement, you won’t be charged an additional service fee. With its Appliance Color Match program, 2-10 Home Buyers Warranty will attempt to match replacement parts to the appliance’s color.

In addition, 2-10 Home Buyers Warranty customers qualify for a discount of up to 65% off select GE and Whirlpool appliances. 

2-10 Home Buyers Warranty Customer Support

Support is available over the phone from 8 am–5 pm MT, Monday–Friday, to help with purchase and renewal queries. And claim representatives can answer your call 24/7. At this time, 2-10 Home Buyers Warranty doesn’t offer a chat feature or mobile app. However, its service team is speedy in answering calls, and claims are processed within 24–48 hours. 

2-10 Home Buyers Warranty’s website offers several features for new and existing customers. You can get a quote for a new home warranty and check out FAQs and blog posts that explain how warranties work and what 2-10 Home Buyers Warranty’s service limits are. Additionally, you can access its Homeowner Portal to submit, track, and review the status of your claim or renew your existing warranty.

2-10 Home Buyers Warranty Pricing

Pricing & Special Offers

2-10 Home Buyers Warranty offers three service plans, and each option allows you to purchase additional covered features for a small fee. Simply Kitchen starts at $19.99 per month or $239.88 per year. For Complete Home, the cost is $51 per month or $612 per year. Pinnacle Home is the most comprehensive and expensive plan, costing $60 per month or $720 per year. In addition to the yearly premium, you also pay an $85 service fee for each claim you submit for a repair. You can add the Service Buy Down Fee for an additional $6 per month or $72 per year, which lowers your service fee to $65. Alternatively, you could purchase the Service Fee Save Up, which saves you $3 per month or $36 per year in premiums while raising your service fee to $100. 

Expense Type
Cost

Simply Kitchen

$19.99/month or $239.88/year

Complete Home

$51/month or $612/year

Pinnacle Home

$60/month or $720/year

Service Fee

$85 (as low as $65 or as much as $100)

2-10 Home Buyers Warranty Alternatives

How 2-10 Home Buyers Warranty Compares to Other Home Warranties

Details
American Home Shield
Select Home Warranty
Choice Home Warranty

Average annual premium

$420-$780

$379-$564

$434-$660

Contractors

17,000 in-network

10,000 in-network

15,000 in-network

Service call fee

$75–$125

$60–$75

$60–$85

Service requests

24/7 online and phone

24/7 online and phone

24/7 online and phone

2-10 Home Buyers Warranty 2-10 Home Buyers Warranty Visit Site

2-10 Home Buyers Warranty vs. American Home Shield

On average, 2-10 Home Buyers Warranty charges lower premiums than American Home Shield. In addition, its $65-$100 service could save you money compared to American’s $75-$125 fee. If you want to pay less in premiums and fees, then 2-10 Home Buyers Warranty is the better choice. However, if you want access to a larger network of contractors, then American Home Shield is the better decision. 

2-10 Home Buyers Warranty vs. Select Home Warranty

Although 2-10 Home Buyers Warranty is more affordable if you only want to cover your home’s major appliances, Select Home Warranty tends to offer cheaper full-home coverage. In addition, its $60-$75 service fee may save you money compared to 2-10 Home Buyers Warranty’s $65-$100 fee. If you want affordable full-home coverage and lower service fees, Select Home Warranty may be the better option. On the other hand, if you only want coverage for your home’s appliances, 2-10 Home Buyers Warranty is the right company for you. 

2-10 Home Buyers Warranty vs. Choice Home Warranty

Compared to Choice Home Warranty, 2-10 Home Buyers Warranty offers cheaper appliance coverage and higher limits. However, Choice Home Warranty features a larger network of contractors, and its service fees are lower on average. If you want to save money on your premium for full-home coverage, Choice Home Warranty is the better option. However, if you want affordable appliance coverage and higher limits, 2-10 Home Buyers Warranty is the right choice. 

Bottom Line

A home warranty plan from 2-10 Home Buyers Warranty is a good option if you want a warranty that provides a high annual coverage limit. It operates in the 48 contiguous states and has 24/7 online and phone support for claims. However, its annual premium and service fee are higher than some of its competitors. It also has fewer in-network contractors than similar companies, which may lead to delays in service.

Frequently Asked Questions
How does 2-10 Home Buyers Warranty work?+-

A warranty from 2-10 Home Buyers Warranty covers the cost of repair or replacement for a system or appliance in your home. Unlike insurance, which covers losses due to accidents or user errors, warranties only cover damage caused by everyday wear and tear.

How long does a 2-10 Home Buyers Warranty home warranty last?+-

All warranties from 2-10 Home Buyers Warranty last for 1 year and are eligible for renewal online or over the phone. If you want to avoid losing coverage, you can also renew early.

When does 2-10 Home Buyers Warranty coverage begin?+-

When you purchase a warranty from 2-10 Home Buyers Warranty, your coverage begins the same day you close the sale.

Patrick Sather is an award-winning personal finance writer and licensed broker who has worked for some of the largest financial firms in the United States, including TD Ameritrade and Pacific Life. A graduate of the University of Nebraska in both Economics and International Trade and English, Sather writes for Top10.com sharing his insights on life's most common financial decisions.

2-10 Home Buyers Warranty reviews

Poor • Reviews 11
on
Excellent
9%
Great
9%
Average
0%
Poor
9%
Bad
73%
Sort by
LA
LA
3 years ago
So appreciative of my warranty
So appreciative of my warranty. Those who are upset probably didn't have the full coverage and were made when it wasn't covered. I have the deluxe and over the last decade they have replaced our washer, furnace and dishwasher! They send out qualified and professional technicians who have been background checked. I have been a loyal customer for years for multiple properties and will continue. It's a good feel to know my home is protected.
WM
Whitney Mifflin
2 years ago
One down side is that there is limited…
One down side is that there is limited help after hours and on weekends. We had a sewer issue on a Friday night and had to hire someone ourselves or wait until Monday. We hired someone and then sent a claim in to be reimbursed, which we did get reimbursed for the plumbing coming out. I just wish it was 24/7 like some other companies.
KM
KM
2 years ago
This company makes it extremely…
This company makes it extremely difficult to contact them by phone. Their website is less than user-friendly and their representatives (IF you can get them to answer the phone) give conflicting information about what needs to happen to facilitate repair/replacements. I have needed to contact them by phone at least 5 times in the past month. Each time, I was on hold for more than an hour before I finally gave up and hung up. I finally got through after being on hold for 2.5 hours!! They want me to renew the contract with them at a 33% increase. There is NO WAY I will do that.
KJ
Kemberal Johnson
23 hours ago
Just cancelled them today!!
Just cancelled them today!!! Absolutely useless company!! AC (compressor) died on a saturday and got an emergency visit on sunday morning which was great. But the good part ends there, the first tech wanted me to do his legwork and pay ahead for the warranty items which is a flat NO! The next 4 technicians would not deal with a manufacture warranty, the last wouldn't deal with a Trane system. It had already been 5 days without AC. So I had to go out of network which cost me 3600 dollars they would only comp me 360. Their excuse was we could have found a technician that didn't mind dealing with a manufacture warranty. Mind you here in Northern Va its been 93 degrees in my house this entire time. Had to buy window units to get by, but you wanted me to wait additional time to you can keep contacting technicians until you find one that works. So told them to keep the 360 and I cancelled them. Would give the entire company negative stars if I could.

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