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JustAnswer Genealogists DNA Testing Review (2024)

Ask genealogical questions and receive answers from industry experts
By Daniel BlechyndenBy Daniel Blechynden -
Last Updated: Oct 31, 2023
50,388 reviews
by
logo-JUSTANSWER
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Price
$28/month
Results in
case by case
Collection method
NA

Our Verdict

Is JustAnswer Worth It?

JustAnswer enables you to ask a pool of experts questions and have them answered in a timely manner. It’s a useful resource for anyone who’s stuck with their genealogical research. 

You can ask unlimited answers for a small $28/month subscription, and premium services may be available at an extra cost. There are no DNA testing or family tree tools, but JustAnswer is a great resource that’s worth adding to your toolkit.

Price
$28/month
Results in
case by case
Collection method
NA

JustAnswer at a Glance

9.4
Editorial Score

Services Offered

Enables you to ask genealogical questions, no family tree builder or other genealogical research software
9.0

Brand Reputation

Founded in November 2003, this company has 271 employees and claims to have over 10K experts in 700 fields
10.0

Speed of Results

Not relevant
8.0

Cost

$28 per month
10.0

Customer Support

Live chat available 24/7, call 1-800-509-5721 or email cs@justanswer.com
10.0

JustAnswer Pros & Cons

PROS

Available 24/7
Ask unlimited questions
Very affordable

CONS

No family tree research tools
All questions and answers are public

Top JustAnswer Reviews

Me
Mel
The best Tech for answers!
Louis will be our go to guy for all of our appliance repair answers in the future. He was a delight to speak to and solved our refrigerator problem in minutes.
GP
Gregory Kennard Porter
Thanks I Really need help ?
Thanks I Really need help ?
RD
Robert Drinkard
excellent experience.
Quick response and clear path forward. Excellent experience.
See all JustAnswer reviews

How do I know I can trust this JustAnswer review?

Top10.com authors, contributors, and editors are serious about research. We combine our own experience with the services we recommend, with reviews that come from verified users–just like you! Together, with reviews from industry experts, we find the Top 10 best products and services to make sure you can choose with confidence and ease.

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Overview

Types of Tests and Kits You Can Get from JustAnswer

JustAnswer doesn’t offer DNA testing kits. Instead, it’s effectively a marketplace that enables you to ask a pool of experts your genealogical questions. You will have to pay a fee for its service, but it’s an excellent resource for those needing a little help with their family tree research. However, there is no family tree builder or other genealogical research software. 

JustAnswer Features

JustAnswer has no DNA testing or genealogical research tools, but there are a number of other features worth mentioning. 

View Old Questions

All questions asked and answered on JustAnswer are available to the public. You can leverage this to your advantage if you have a general genealogical question that has already been answered. Of course, you will still need expert assistance for more specialized queries.

Unlimited Conversations

With a monthly subscription, you can ask JustAnswer’s experts unlimited genealogical and other questions. This makes it an excellent budget family tree research tool if you take full advantage of it.

24/7 Assistance

One of the best things about JustAnswer is that you can ask questions and have them answered at any time of the day or night. Genealogical experts are available 24/7, enabling you to get an answer as fast as possible.

Verified Experts

All JustAnswer experts have to go through a rigorous testing and certification process before they’re able to provide answers. This enables you to rest assured that you’re working with genealogical experts who know their stuff.

How JustAnswer Protects Your Privacy

JustAnswer acts as a public forum, and there’s no way to make your questions and answers private. If you’re performing personal genealogical research, it’s best not to include your last name or any other personal details in your question to protect yourself.

There’s also a privacy policy that details exactly how JustAnswer uses your data. A close look shows that JustAnswer uses cookies to collect a large amount of information about your browsing habits, location, and more. It also shares this information with various parties, which could be a concern if you’re worried about privacy. JustAnswer doesn't sell or license any personal or genetic data.

However, you shouldn’t run into any major issues if you want to ask general genealogical questions. 

How JustAnswer Works

How to Get Started With JustAnswer 

To get started with JustAnswer, you will need to use the chat box that’s built into the company website to ask your first question. An AI assistant will ask you to provide more information about your request, before asking you to create an account and sign up for a premium membership. 

If you decide to go ahead with this, you will be able to speak directly with a genealogical expert, who will usually respond to your request within a few minutes. Simple questions are usually answered in a short amount of time, although harder questions can take a few hours to get an effective answer.

Getting The Results

You will have full access to your expert’s answer as soon as they provide it. You will receive an email notification, and you can configure text message notifications if required. Note that all questions and answers are public, so anyone can view them.

JustAnswer Customer Support

How to Contact JustAnswer

JustAnswer offers reliable support options for both premium subscribers and anyone thinking about creating an account. You can speak with the live chat team 24/7, and you should receive a reply within minutes. Email support is also an option, although the company states that it could take up to 24 hours to receive a response here. There are also a number of phone numbers enabling you to contact support within the US and internationally. 

Are FAQ Pages Available on JustAnswer?

There are limited self-help resources, but in the Help Center, you will find a number of FAQs, which do a good job of answering basic questions. However, there are no tutorials, guides, or other resources. 

JustAnswer Pricing

A JustAnswer membership will set you back $28 per month. There are no hidden fees, and you can have unlimited conversations with experts in a wide range of fields. At the time of writing, there were 8 genealogy experts to choose from on JustAnswer, and they all had a success rating of 85% plus (most had 94% plus). 

You may also be offered premium services if an expert can’t answer your question effectively via text. Premium services include remote support sessions and phone calls, and you will be made aware of the potential cost before accepting an offer. A monthly subscription includes 2 free phone calls, which can be made through the iOS app.

JustAnswer coupons and promo codes

When you sign up for JustAnswer, you will be able to access a 7-day trial for just $1. This is automatically applied when you create a new account.

JustAnswer Alternatives

How Does JustAnswer Compare to Other DNA and Genealogy Research Tools?

JustAnswer
MyHeritage
Legacy Tree Genealogist
GenealogyBank

Paternity

X

X

X

X

Relationship

X

X

X

X

Ancestry

X

Health

X

X

X

X

Animal

X

X

X

X

Price Range

$28 per month

$59 (DNA test), $129 to $299 (annual subscription)

$2950 to $10800 per project

$149 (DNA test), $99 (annual subscription)

Best For

Getting answers from genealogical experts

Genealogical research tools

Expert-guided genealogical research

Family tree research


JustAnswer vs MyHeritage

MyHeritage is quite different from JustAnswer. It enables you to take a DNA test to trace your ancestry, and it offers a selection of family tree building and research tools. We’d suggest starting with a platform like MyHeritage and moving on to JustAnswer if you need additional assistance. However, MyHeritage can be a little expensive if you require a premium subscription. 

JustAnswer vs Legacy Tree Genealogist

Legacy Tree Genealogists offers a number of packages that involve an expert performing genealogical research on your behalf. It’s expensive, with prices starting in the thousands, but it’s a good option if you have the money to spend. JustAnswer is a much simpler platform, enabling you to ask genealogical experts short questions. 

JustAnswer vs GenealogyBank

GenealogyBank is another popular genealogy research platform that comes with comprehensive family tree research tools. It also offers DNA testing through the GPS Origins ancestry test, and it integrates with the FamilySearch family tree builder. JustAnswer provides completely different services, enabling you to access in-depth answers from genealogical experts. 

JustAnswer JustAnswer Visit Site

Bottom Line  

All things considered, JustAnswer presents as an excellent tool for amateur genealogists. It doesn’t offer any DNA testing or family tree research tools, but you can use it to ask genealogical experts questions about your research or what you should be doing. 

At just $28 per month, JustAnswer is quite affordable. This is especially true when you consider the fact that you can ask unlimited questions. However, all questions and answers are public, which you should take into consideration if you want to include personal information about your research. 

But this can be a positive thing as well, as it enables you to browse past questions and answers to see if anyone else has asked the same thing as you. All experts go through a comprehensive verification and certification process, and you can check their past ratings to ensure they’re a good fit. 

Although it’s not a traditional family tree research tool, JustAnswer has a lot to bring to the table. If you’re looking for a little extra help with your genealogy, you might just find this to be the perfect tool.

Daniel Blechynden writes for Top10.com and specializes in tech, with a focus on web hosting and website building, personal finance and investing, the sciences, and digital marketing. He holds degrees in Chemistry and Marine Science from the University of Western Australia and has written for a number of leading publications, including TechRadar, Tom's Guide, CampingAussie.com, and IT Pro Portal.

JustAnswer reviews

Excellent • Reviews 50,388
on
Excellent
83%
Great
6%
Average
1%
Poor
1%
Bad
9%
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Sort by
Me
Mel
42 minutes ago
The best Tech for answers!
Louis will be our go to guy for all of our appliance repair answers in the future. He was a delight to speak to and solved our refrigerator problem in minutes.
GP
Gregory Kennard Porter
1 hour ago
Thanks I Really need help ?
Thanks I Really need help ?
RD
Robert Drinkard
8 hours ago
excellent experience.
Quick response and clear path forward. Excellent experience.
Mi
Mikaila
8 hours ago
Reassured me about what I was thinking…
Reassured me about what I was thinking anyway this was not an emergency but I was grateful to have my concerns answered quickly

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