The listings featured on this site are from companies from which this site receives compensation. This influences where, how and in what order such listings appear on this site.
Advertising Disclosure

JustAnswer Genealogists DNA Testing Review (2022)

ask genealogical questions and receive answers from industry experts

8.4
good
Daniel Blechynden

In a Nutshell

JustAnswer enables you to ask a pool of experts questions and have them answered in a timely manner. It’s a useful resource for anyone who’s stuck with their genealogical research. You can ask unlimited answers for a small $28/month subscription, and premium services may be available at an extra cost. There are no DNA testing or family tree tools, but JustAnswer is a great resource that’s worth adding to your toolkit.

pros

  • Available 24/7Questions answered by genealogical experts
  • Ask unlimited questions
  • Very affordable

cons

  • No family tree research tools
  • All questions and answers are public

JustAnswer JustAnswer Visit Site

Types of Tests and Kits You Can Get from JustAnswer

JustAnswer doesn’t offer DNA testing kits. Instead, it’s effectively a marketplace that enables you to ask a pool of experts your genealogical questions. You will have to pay a fee for its service, but it’s an excellent resource for those needing a little help with their family tree research. However, there is no family tree builder or other genealogical research software. 

Other Features at JustAnswer

JustAnswer has no DNA testing or genealogical research tools, but there are a number of other features worth mentioning. 

View Old Questions

All questions asked and answered on JustAnswer are available to the public. You can leverage this to your advantage if you have a general genealogical question that has already been answered. Of course, you will still need expert assistance for more specialized queries. 

Unlimited Conversations

With a monthly subscription, you can ask JustAnswer’s experts unlimited genealogical and other questions. This makes it an excellent budget family tree research tool if you take full advantage of it. 

24/7 Assistance

One of the best things about JustAnswer is that you can ask questions and have them answered at any time of the day or night. Genealogical experts are available 24/7, enabling you to get an answer as fast as possible. 

Verified Experts

All JustAnswer experts have to go through a rigorous testing and certification process before they’re able to provide answers. This enables you to rest assured that you’re working with genealogical experts who know their stuff. 

How Much Does JustAnswer Cost? 

A JustAnswer membership will set you back $28 per month. There are no hidden fees, and you can have unlimited conversations with experts in a wide range of fields. At the time of writing, there were 8 genealogy experts to choose from on JustAnswer, and they all had a success rating of 85% plus (most had 94% plus). 

You may also be offered premium services if an expert can’t answer your question effectively via text. Premium services include remote support sessions and phone calls, and you will be made aware of the potential cost before accepting an offer. A monthly subscription includes 2 free phone calls, which can be made through the iOS app. 

JustAnswer coupons and promo codes

When you sign up for JustAnswer, you will be able to access a 7-day trial for just $1. This is automatically applied when you create a new account. 

How to Get Started With JustAnswer? 

The Sign-up Process

To get started with JustAnswer, you will need to use the chat box that’s built into the company website to ask your first question. An AI assistant will ask you to provide more information about your request, before asking you to create an account and sign up for a premium membership. 

If you decide to go ahead with this, you will be able to speak directly with a genealogical expert, who will usually respond to your request within a few minutes. Simple questions are usually answered in a short amount of time, although harder questions can take a few hours to get an effective answer. 

Getting The Results

You will have full access to your expert’s answer as soon as they provide it. You will receive an email notification, and you can configure text message notifications if required. Note that all questions and answers are public, so anyone can view them. 

How JustAnswer Protects Your Privacy

JustAnswer acts as a public forum, and there’s no way to make your questions and answers private. If you’re performing personal genealogical research, it’s best not to include your last name or any other personal details in your question to protect yourself.

There’s also a privacy policy that details exactly how JustAnswer uses your data. A close look shows that JustAnswer uses cookies to collect a large amount of information about your browsing habits, location, and more. It also shares this information with various parties, which could be a concern if you’re worried about privacy. JustAnswer doesn't sell or license any personal or genetic data.

However, you shouldn’t run into any major issues if you want to ask general genealogical questions. 

Help and Support

How to Contact JustAnswer

JustAnswer offers reliable support options for both premium subscribers and anyone thinking about creating an account. You can speak with the live chat team 24/7, and you should receive a reply within minutes. Email support is also an option, although the company states that it could take up to 24 hours to receive a response here. There are also a number of phone numbers enabling you to contact support within the US and internationally. 

Are FAQ Pages Available on JustAnswer?

There are limited self-help resources, but in the Help Center, you will find a number of FAQs, which do a good job of answering basic questions. However, there are no tutorials, guides, or other resources. 


How JustAnswer Compares to Other DNA and Genealogy Research Tools


JustAnswer

MyHeritage

Legacy Tree Genealogist

GenealogyBank

Paternity

X

X

X

X

Relationship

X

X

X

X

Ancestry

X

Health

X

X

X

X

Animal

X

X

X

X

Price Range

$28 per month

$59 (DNA test), $129 to $299 (annual subscription)

$2950 to $10800 per project

$149 (DNA test), $99 (annual subscription)

Best For

Getting answers from genealogical experts

Genealogical research tools

Expert-guided genealogical research

Family tree research

JustAnswer vs MyHeritage

MyHeritage is quite different from JustAnswer. It enables you to take a DNA test to trace your ancestry, and it offers a selection of family tree building and research tools. We’d suggest starting with a platform like MyHeritage and moving on to JustAnswer if you need additional assistance. However, MyHeritage can be a little expensive if you require a premium subscription. 

JustAnswer vs Legacy Tree Genealogist

Legacy Tree Genealogists offers a number of packages that involve an expert performing genealogical research on your behalf. It’s expensive, with prices starting in the thousands, but it’s a good option if you have the money to spend. JustAnswer is a much simpler platform, enabling you to ask genealogical experts short questions. 

JustAnswer vs GenealogyBank

GenealogyBank is another popular genealogy research platform that comes with comprehensive family tree research tools. It also offers DNA testing through the GPS Origins ancestry test, and it integrates with the FamilySearch family tree builder. JustAnswer provides completely different services, enabling you to access in-depth answers from genealogical experts. 

Is JustAnswer Worth It? 

All things considered, JustAnswer presents as an excellent tool for amateur genealogists. It doesn’t offer any DNA testing or family tree research tools, but you can use it to ask genealogical experts questions about your research or what you should be doing. 

At just $28 per month, JustAnswer is quite affordable. This is especially true when you consider the fact that you can ask unlimited questions. However, all questions and answers are public, which you should take into consideration if you want to include personal information about your research. 

But this can be a positive thing as well, as it enables you to browse past questions and answers to see if anyone else has asked the same thing as you. All experts go through a comprehensive verification and certification process, and you can check their past ratings to ensure they’re a good fit. 

Although it’s not a traditional family tree research tool, JustAnswer has a lot to bring to the table. If you’re looking for a little extra help with your genealogy, you might just find this to be the perfect tool.  

Contributing to many popular websites, Daniel’s writing focuses on technology, science, and dependable reviews. He holds degrees in Chemistry and Marine Science from the University of Western Australia and has been a regular critic of software, web hosting, website builders, and a variety of other tech products and services for several years, leaning on his academic background for rigor in research and writing.

JustAnswer customer reviews

Based on 49 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

8 months ago

A very positive experience the workers were kind and understandable with me.

8 months ago

JustAnswer is convenient. It's available 24/7 from any mobile device or computer. The service is cheaper than an in-person visit to a doctor, lawyer or mechanic. The week-long trial allows you to ask unlimited questions.

9 months ago

Because it isn't really that great of a site to use or be on. I don't recommend it.

9 months ago

This app is the best thing created, It's so helpful when you need immediate answers and have no time to run to the vet.

9 months ago

JustAnswer was very professional in the answer to various medical questions.

9 months ago

It's okay, but I probably won't use it again because I'd rather talk to a doctor face-to-face and ask questions..

10 months ago

I love the website and how easy it was to use the service! Anyone can use it! This was a great service for any age group to be able to use at any time.

10 months ago

It was all good because they have a good service and products that help customers.

10 months ago

Good value. Good service. Able to stay safe from coronavirus while getting needed medical answers. Reasonable cost. Easy to use. Very satisfied.

a year ago

My husband and I had covid and where not able to go anywhere, so the online doctor answered a lot of questions we had.

a year ago

JustAnswer was great. I was able to get a timely appointment and speak to a doctor who was helpful and caring and who prescribed me the medicine I needed.

a year ago

It was clear and straightforward. I was able to get everything done that I needed to and there were no issues. I feel that it is a service that is well worth the money spent.

a year ago

JustAnswer is good, especially because I have gallbladder problems. They help assist me and give me some easy remedies to soothe my symptoms.

1 years ago

Great experience throughout this pandemic, since I rather not go see my Doctor in person

1 years ago

They provided needed answers and support to my medical question and inquiries.

1 years ago

On Just Answer you can ask any question to any doctor you need and they will provide you with your answer. Great service. Prices may vary

9 months ago

The doctor I got was helpful but it seemed that I was being rushed and just another patient.

9 months ago

Does what It's supposed to do, nothing special. Pretty generic for an online office visit.

9 months ago

The wait time to speak with a doctor is awful. However the product in whole is great.

a year ago

To connect was easy and the Dr. was amazing. I felt bad when I started the teleconf but feel confident now.

49 reviews