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AncestryDNA Review 2024

Tools for researching and building your own family tree
By Daniel BlechyndenBy Daniel Blechynden -
Last Updated: Nov 29, 2023
26,033 reviews
by
logo-ANCESTRYDNA
Visit Site
Price
$99-$119/kit
Results in
Under 8 weeks
Collection method
Cheek swabs

Our Verdict

Is AncestryDNA Worth It?

Ancestry.com is one of the world’s most popular genealogical research platforms, and its genealogy services include a range of research tools. For one, you will have access to billions of US and international records.

DNA testing is available if required, and there’s a powerful family tree builder to help you keep track of your research. It is a little expensive, but the value for money on offer makes it a very competitive option.

Price
$99-$119/kit
Results in
Under 8 weeks
Collection method
Cheek swabs

AncestryDNA at a Glance

9.2
Editorial Score

Services Offered

40 billion records, 100 million family trees, saliva tube collection DNA kits, personal traits, census searches
10.0

Brand Reputation

Founded in 1983, largest for-profit genealogy company in the world, 1,400 employees, listed on NASDAQ since 2009
10.0

Speed of Results

Within eight weeks of the date the laboratory receives your sample
9.0

Cost

AncestryDNA® is $99, AncestryDNA®+Family Tree is $100, AncestryDNA® Traits+All access is $199, excludes shipping, sales available
9.0

Customer Support

Call customer service on 801-494-8595, hours not listed, extensive help center
8.0

AncestryDNA Pros & Cons

PROS

Billions of US and international records
Very easy to use
High-quality DNA testing available

CONS

Above-average price range
Can’t merge family trees

Top AncestryDNA Reviews

WS
William Solomons
Customer service was excellent!
Customer service was excellent!
CT
Cristi Tracy-meyers
I had a lot of questions about where I came from...
I had a lot of questions about where I came from and who I was related to due to an adoption and a whole lot of secrets. I love Ancestry for helping me discover the truth and finally answering those lifelong questions. It's been an amazing experience and a fun journey putting the puzzle together.
Ma
Mario
Ancestry.com is top notch in every…
Ancestry.com is top notch in every possible way. The user friendly site/app is excellent and does such a great job at helping to understand the roots of a person's heritage. Very educational! I give it 5 stars for sure.
See all AncestryDNA reviews

How do I know I can trust this AncestryDNA review?

Top10.com authors, contributors, and editors are serious about research. We combine our own experience with the services we recommend, with reviews that come from verified users–just like you! Together, with reviews from industry experts, we find the Top 10 best products and services to make sure you can choose with confidence and ease.

AncestryDNA AncestryDNA Visit Site

Overview

Types of Tests and Kits You Can Get from AncestryDNA

Alongside its genealogy and family research tools, which include a powerful family tree builder, Ancestry offers DNA testing for ancestry and ethnicity. There are 2 different tests you can purchase.

AncestryDNA test

The AncestryDNA test is used for simple origins tracing. It includes everything you need to take a saliva sample, return it to the lab, and have it processed. The entire genome is analyzed, which means both males and females can use Ancestry with equal results. 

You should have your results within a few weeks. These will provide insights into your ethnic roots, potential relatives, and ways in which your ancestors migrated over time. 

AncestryDNA Traits test

If you want slightly more information, you can purchase the AncestryDNA Traits test. This will return the same information as the more basic AncestryDNA test, along with insights into the personality traits you may be predisposed to. 

Other Features at AncestryDNA

AncestryDNA offers highly functional DNA testing kits, but its main focus is on family tree building and genealogical research. As such, there are numerous interesting features available to those with a subscription. 

Family tree research

Ancestry comes with a wide range of family tree research tools, including full access to a variety of historical collections. These are fully searchable, contain billions of records between them, and include the following (among others). 

  • Military records

  • Immigration and travel records

  • Birth, marriage, and death information

  • Census and voter lists

  • Newspaper articles

  • Public family trees from other users

  • Photos

  • Legal documents

  • School and church documents

As you can imagine, you should be able to find plenty of useful information here. The built-in search tool is highly functional, enabling you to filter by location, time period, and various other things. However, note that these tools are only available with an Ancestry membership, which starts from $24.99 per month. 

Family tree builder 

Ancestry boasts a powerful family tree builder that enables you to easily keep track of your genealogical research. It’s only available with a premium subscription, but it sits among the most powerful builders we’ve seen. 

For example, the Ancestry Hints tool will help you fill out your tree, and you can share information with other interested parties as required. The main downside here is that Ancestry doesn’t enable you to merge your family tree with anyone else's, which means any collaboration will have to be done manually. 

Extensive international records

One thing that stands out about Ancestry when compared to similar services is its excellent international records. It contains billions of records from countries across the world, including immigration records and birth, death, and marriage information. 

Ancestry ProGenealogists

Ancestry ProGenealogists enables you to enlist the services of a professional genealogical researcher. The cost of this service varies, but it’s a useful option if you’re willing to spend a little money to help create your family tree. 

Ancestry Academy

The Ancestry Academy contains a useful selection of video tutorials detailing information about genealogical research. If you’re new to family tree building, we’d suggest taking advantage of these to ensure you get the most out of Ancestry’s research tools.

How AncestryDNA Works

How to Get Started With AncestryDNA

The sign-up process

Ancestry offers a 14-day free trial. To create an account, you need to add your name and email address. This is very straightforward, and you shouldn’t have any issues. If you decide to purchase a DNA test without an Ancestry subscription (this can be done at any time), you will be able to create an account during the checkout process. 

What’s in the box? 

In your AncestryDNA test kit, you will receive the following. 

  • A sample tube

  • A prepaid return envelope

  • An activation code

How to Collect Your DNA Samples

AncestryDNA provides clear instructions detailing the sample-collection process, and you should always follow these above all else. Here are the steps involved.

  • Remove the sample tube. 

  • Fill it carefully with saliva up to the line indicated.

  • Screw the cap onto the tube until you see a blue fluid released from the cap. 

  • Shake the tube for 5 seconds. 

  • Place in the provided envelope and mail back to Ancestry for analysis. 

It’s always important to be wary of contaminants when providing DNA samples. To reduce the risk of this, don’t let the inside of the sample vial come into contact with anything other than your saliva.

Getting The Results

Once you’ve sent your DNA sample off to the lab, the waiting game begins. You should activate your DNA kit immediately by entering the activation code within your kit on your Ancestry.com online profile. DNA processing won’t begin until a kit is activated. 

Within 5 weeks of mailing, you should receive a notification that AncestryDNA has received your sample, and you will receive results within 8 weeks. These are accessible on your DNA homepage, which is linked to your Ancestry.com profile. You will also find them on the mobile app if you’re using it. 

With AncestryDNA, you will primarily receive information about your ethnicity and a percentage estimate for your genetic makeup. Some users will receive information about historical changes and migration routes. Ancestry will also notify you if it notices a close genetic match in its system, which could lead to you finding long-lost family members. 

The results are presented in an intuitive, easy-to-understand format. The visual depictions are easy to understand, and you can always reach out to the Ancestry team if you have any issues. 

How AncestryDNA Protects Your Privacy

AncestryDNA is a well-known and widely used DNA testing company, and its privacy policies are solid. All DNA samples are carefully protected during the testing process, and all results are fully encrypted in storage and during transit. It’s also stated that Ancestry doesn’t cooperate voluntarily with law enforcement agencies, and it will never release your genealogical or DNA data unless forced to. 

  • AncestryDNA doesn't sell or license any personal or genetic data.

  • AncestryDNA doesn't provide data to insurance companies.

  • Users can delete their data from AncestryDNA at any time.

There are DNA-sharing tools available to help you connect with potential relatives, but these are optional and you can choose what level of access you provide. There are also various other privacy tools and settings you can configure. 

Help and Support

How to contact AncestryDNA

If you need help with your account, DNA results, or anything else related to Ancestry’s services, you can reach out via phone 7 days a week from 9AM to 11PM ET. Live chat is also available, although the company states that agent availability can be sporadic on weekends and overnight. 

Despite this, we attempted to contact an agent at 11PM on a weeknight. We were connected within minutes, and they were able to answer our questions in a timely manner. 

Are FAQ pages available on AncestryDNA? 

Ancestry has a comprehensive FAQ page with more than 40 questions and answers. You will also find FAQs at the bottom of most pages on the company website. For more advanced resources, you can search the support center. 

AncestryDNA Pricing

A basic AncestryDNA test will cost you $99.  The AncestryDNA Traits test is a slightly more expensive option at $119, and it includes information about the personal traits you're genetically predisposed to. For example, you will receive information about your genetic predisposition to certain physical features such as hair loss and lactose intolerance. 

Alternatively, you can purchase the DNA + Family Tree Bundle for just $100. This includes DNA testing and a 3-month Ancestry.com World Explorer membership (renews at $79.95 every three months). The World Explorer membership will unlock a range of US and international records that you can use for family tree research.


AncestryDNA test
AncestryDNA Traits test
DNA + Family Tree

Price

$99

$119

$100*

Ancestry testing

Personality traits

X

X

Ancestral movement tracking

World Explorer membership

X

X

*The DNA + Family Tree subscription renews at $79.95 per 3 months after the first 3 months. 

You can also purchase an Ancestry subscription without a DNA test to access Ancestry.com’s  genealogical research tools. The US Discovery plan starts at $24.99 per month and contains access to all US records, the family tree builder, and various special collections. The World Explorer option adds international records, and an All Access subscription includes memberships to Fold3 and Newspapers.com, 2 large databases for military records and newspaper archives respectively.  


US Discovery
World Explorer
All Access

Price per month (monthly payments)

$24.99

$39.99

$59.00

Price per month (6-month commitment)

$21.99

$32.99

$49.99

All US records

Family tree builder

International records

X

Fold3 and Newspapers.com subscriptions

X

X


All things considered, AncestryDNA is a competitively-priced option for both DNA testing and genealogical services. It’s not the lowest cost we’ve seen, but the value for money is great.  

AncestryDNA coupons and promo codes

AncestryDNA offers a 14-day free trial without the need for credit card or other payment information. Discounts are also available if you sign up for a 6-month plan.

AncestryDNA Alternatives

How AncestryDNA Compares to Other DNA Testing Services


AncestryDNA Genealogical Services
MyHeritage Genealogy Services
Findmypast
OneGreatFamily

Ancestry


Price Range

$24.99 to $59.99 per month (membership), $99 to $119 (DNA test)

Free to $299 per year

From $14.95 to $19.95 per month

$14.95 per month, $79.95 per year

Best For

Advanced genealogical research

Those on a tight budget

Those with British or Irish roots

Collaborative family tree building

AncestryDNA Genealogy Services vs MyHeritage Genealogy Services

MyHeritage offers very similar services to AncestryDNA, including both DNA testing and family tree research. It lacks the volume of international records that Ancestry has, but it’s much more affordable, making it an attractive option if you’re on a tight budget.

AncestryDNA Genealogy Services vs Findmypast

Findmypast is another similar platform offering DNA testing and family tree research tools. However, it stands out because of its competitive subscription prices and the vast amount of British and Irish records in its databases. Because of this, it’s a good option if you have British or Irish roots. 

AncestryDNA Genealogy Services vs OneGreatFamily

OneGreatFamily is quite a unique family tree research tool. It enables you to perform research and start building your own family tree in much the same way Ancestry does. The interesting part is that all family trees are merged to form a giant public tree that’s accessible to anyone. This makes OneGreatFamily an excellent option for collaborative genealogy, although it’s worth noting that it offers no DNA testing services. 

AncestryDNA AncestryDNA Visit Site

Bottom Line  

AncestryDNA is one of the world’s leading genealogical research platforms, and it’s easy to see why. It offers a large selection of tools, a powerful family tree builder, and DNA kits that provide insights into your ancestry and ethnicity. 

With a premium membership, you will be able to access billions of US and international records with the powerful search tool. A membership with Ancestry will cost you more than with many of its competitors, but you really get what you pay for here. 

At the end of the day, we’d recommend signing up for an Ancestry account and taking advantage of the free trial to see if it’s right for your needs.

Frequently Asked Questions
How much does AncestryDNA Genealogy Services cost?+-

A basic Ancestry DNA genealogy services membership will set you back $24.99 per month. This provides access to all US records. For international record access, you will pay $39.99 per month, and including memberships to Fold3 and Newspapers.com raises the price to $59.99 per month. Discounts are available if you sign up for 6 months in advance, and DNA test kits cost $99 to $119 each.

What makes AncestryDNA Genealogy Services special?+-

AncestryDNA has one of the largest resource libraries of any genealogical research company. Its family tree builder is among the best we’ve seen, and it offers high-quality DNA ancestry testing.

What’s included in an AncestryDNA Genealogy subscription?+-

A basic AncestryDNA subscription includes access to the family tree builder, a powerful search tool, and billions of US records. Upgrading to the middle tier adds access to international records, and the high-end plan includes memberships for Fold3 and Newspapers.com.

Daniel Blechynden writes for Top10.com and specializes in tech, with a focus on web hosting and website building, personal finance and investing, the sciences, and digital marketing. He holds degrees in Chemistry and Marine Science from the University of Western Australia and has written for a number of leading publications, including TechRadar, Tom's Guide, CampingAussie.com, and IT Pro Portal.

AncestryDNA reviews

Great • Reviews 26,033
on
Excellent
58%
Great
10%
Average
8%
Poor
7%
Bad
17%
We upload 100 to 400 Trustpilot reviews daily to our website, displaying them by default from "best to worst." You have the option to adjust the sorting criteria. If you wish to see all reviews you can go to the Trustpilot website, here.
Sort by
WS
William Solomons
22 hours ago
Customer service was excellent!
Customer service was excellent!
CT
Cristi Tracy-meyers
1 day ago
I had a lot of questions about where I came from...
I had a lot of questions about where I came from and who I was related to due to an adoption and a whole lot of secrets. I love Ancestry for helping me discover the truth and finally answering those lifelong questions. It's been an amazing experience and a fun journey putting the puzzle together.
Ma
Mario
1 day ago
Ancestry.com is top notch in every…
Ancestry.com is top notch in every possible way. The user friendly site/app is excellent and does such a great job at helping to understand the roots of a person's heritage. Very educational! I give it 5 stars for sure.
Ta
Tammy
1 day ago
My experience was great found my family…
My experience was great found my family couldn’t be more happier thanks ..

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