FamilyTreeDNA at a Glance
Resources/Database Quality and Quantity
The site offers a wealth of resources, many of them free, for those exploring how to use genetics to further their genealogy research. Ultimately, however, success will differ by each customer, depending on their genetics and the number of matches in the DNA databases used by Family Tree DNA.
Things like the geographic locations of ancestors come from the DNA database and from scientific research done around the world. FamilyTreeDNA.com has video and written tutorials and background articles that range from general introductions to genealogy down to very specific topics on genetics.
A great place to start on the site is the surname finder, which quickly tells you how many other customers of that surname have done testing. Video testimonials explore the project successes of other customers. There is also a browsable database of surnames and geographic research projects that customers can join.
For instance, if your ancestors came from Pomerania near the Baltic Sea in Europe, there is a project on the site for you. A glossary of terms helps explain the language of genetic genealogy. There are a range of user guides, a Q&A forum, and an expert’s handbook.
It is impossible to gauge search results here like on other types of genealogy research websites, since results are unique to each person’s research. Two searchable areas on the site can provide hints at what is available: the surname finder and the database of ongoing research projects.
Interface & Navigation (Ease of Use)
FamilyTreeDNA.com presents itself very nicely. This is a clean, attractive and easy-to-use web site. Free resources and background information are easy to find. Video presentations are hosted on YouTube and play without technical issues. The site has clear details on the different tests for sale and what each test examines.
Features and Extras
FamilyTreeDNA.com is a useful genealogy site even for those who are not yet ready to purchase DNA test kits. It has a learning library of webinars, video presentations, case studies, and scientific papers that offer background from general information to very specific topics.
The Forum features posts, questions and replies on topics such as “DNA and Genealogy for Beginners,” “DNA Success Stories,” “Geographic Project Forums” and many others. You can transfer DNA testing done by other companies and compare it with potential matches in the Family Tree DNA database.
How FamilyTreeDNA Works
How to Get Started With FamilyTreeDNA
FamilyTreeDNA operates through a straightforward four-step process. First, users order a DNA kit online from their website. Once received, users swab the inside of their cheeks using the provided 'snap-off' swabs, eliminating the need for blood or saliva samples. After collecting the sample, users mail it back in the prepaid package. International orders might require separate return shipping. Finally, users receive their DNA results online within 4 to 8 weeks. An email notification is sent once the results are ready. The company emphasizes ease of use, ensuring a seamless experience from ordering to receiving results.
FamilyTreeDNA Customer Support
FamilyTreeDNA offers a comprehensive customer support system to assist its users. Customers can reach out to their support team via phone by calling 713-868-1438, available from Monday to Friday between 9 AM and 5 PM CT (3 PM - 11 PM UTC). Additionally, they provide a live chat feature for real-time assistance, accessible from Monday to Friday during the same hours and extending to Saturdays from 9 AM to 4 PM CT (3 PM - 10 PM UTC). For more specific inquiries or issues, users can create a Customer Support Ticket on their website, where they can select from a range of categories, from test-related questions to website navigation concerns. This structured approach ensures that users receive targeted assistance for their particular needs.
The site does not have subscriptions like other types of genealogy research platforms. The costs are based on the type of genetic testing done. The Family Finder test is $79 USD.
It explores autosomal DNA (from father and mother) going back five generations. Y-DNA tests explore paternal lineage and surname histories. Tests cost $169 to $649 USD, depending on how many genetic markers are examined.
The more markers tested, the more refined the results. Mitochondrial DNA tests look at the maternal lineage. Costs range from $79 to $199 USD. The site also allows the transfer of test results from other vendors, such as 23andMe or AncestryDNA.
Once tests are complete and in the system, there is no ongoing cost to look for matches or collaborate with other researchers.
How Much Does FamilyTreeDNA Cost?
- Get a percentage breakdown of origins
- Connect with autosomal DNA relatives within 5 generations
- Learn about connections with ancient European groups
- Compare DNA segments with genetic matches
Family Finder + myDNA Wellness
- Everything in Family Finder
- Receive 30+ insights related to health and wellness based on DNA
- Suggestions for a healthier lifestyle
FamilyTreeDNA offers DNA testing services to uncover ancestry and genealogy insights. Their services include autosomal DNA, Y-DNA, and mtDNA tests, allowing users to explore both maternal and paternal lineages. They provide a percentage breakdown of origins, connect users with DNA relatives, and trace ancestral migration paths. A defining feature is their commitment to privacy, ensuring that user DNA is never sold to third parties. Additionally, they boast an in-house state-of-the-art genomics lab, ensuring high standards and accurate results. Their process is simple: order, swab, mail, and receive results online within 4 to 8 weeks.