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Web.com Website Builder Review (2024)

What Makes This Website Builder Stand Out?
By Michael GrawBy Michael Graw -
Last Updated: Feb 12, 2024
1,765 reviews
by
logo-WEB.COM
Visit Site
Price
From $4.95/month
Free Version
No
SEO Features
Yes

Our Verdict

Is Web.com  Worth Signing Up For?

Web.com excels with its comprehensive toolset, catering especially to small businesses seeking an online foothold. This is a basic site builder with over 150 templates for professional websites and online stores. Standout features include a selection of over 150 templates. It’s the go-to for those needing a blend of simplicity and professional-grade functionality, making digital success accessible to novices and seasoned entrepreneurs alike.

Price
From $4.95/month
Free Version
No
SEO Features
Yes

Web.com at a Glance

8.8
Editor Score

Easy-to-use

Drag-and-drop editor, one free hour of support, 150+ templates
9.5

Website Packages

Free domain for one year, business email, website hosting
9.5

Reliability

Free SSL and domain privacy, secure hosting, daily website backups
8.0

Customer Service

24/7 live chat, phone support from 8AM-9PM Monday-Friday
8.0

Integrations

Social media integrations, email marketing, CRM, marketing tools
9.0

Web.com Pros & Cons

PROS

Very easy to use
Excellent support
Competitively priced

CONS

Editor is a little limited
Unable to add custom code

Top Web.com Reviews

Zadora Carter
What made my review is he was very…
What made my review is he was very helpful, knowledgeable, and quite understand. Thanks for your patience and quickly resolving my issue.
CW
Cynthia W
Ron in tech support was very…
Ron in tech support was very knowledgeable about merging my new website with my existing website and the errors that could occur since my domains were preveriously with MyDomain.com before acquision by Web.com. He was very patient and did a lot of research for me. He walked me through what to do. We tried 2 different ways. There was still an error message so he excalated to engineering and gave me the ref# and assured me engineering would contact me by email and 2 days or so. Thank you so much
PM
Patricia May
I was able to build a beautiful website…
I was able to build a beautiful website from your stock pictures. I've had compliments on it already. It was not very complicated or hard to do. Thank you Patricia
See all Web.com reviews

How do I know I can trust this Web.com review?

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Web.com Web.com Visit Site

Web.com Video Review

 

How Web.com Works

Web.com Group Inc. is a company that provides domain name registration and website building services, based in Jacksonville, Florida. It essentially serves as a one-stop shop for everything that you need to build a free website or an online store, including a custom domain and email services.

Web.com’s website builder is designed to be approachable for first-time website builders. On the down side, the page editor can take a while to customize and you may be required to sign up for a paid plan to make your site go live on search engines.

Web.com Features and Tools

Web Hosting

All Web.com sites include web hosting with unlimited storage and bandwidth. You also get a free domain for one year, an SSL certificate, and five email addresses with 2GB of storage each.

Expert Design Service

Every new Web.com website builder package includes one hour of one-on-one customer service and tech support with the company’s design experts. You also have the option to pay Web.com’s design team to build your website for you. The site will be designed to your specifications, and you can manage it using Web.com’s site editor once your site is launched.

Web.com AI Builder

Web.com's new AI website builder revolutionizes how we create and manage online content. The builder is made up of a few different tools. 

The AI Writer is a game-changer for effortlessly crafting or revamping compelling content, ideal for everything from website updates to engaging blog posts. Finding the perfect online identity is now a breeze with the AI Domain Name Generator, which creatively aligns your vision with a unique domain name. The AI Builder streamlines content creation, efficiently generating the necessary framework and content based on a few quick questions, allowing you to focus more on realizing your ideas. Additionally, the AI Logo Builder provides a range of customization options to create a distinctive brand identity with a visually impactful logo. 

Collectively, these tools offer a comprehensive solution for elevating your online presence with ease and creativity.

How to Create a Website with Web.com

The process of creating a website or online store with Web.com starts with choosing a template. The platform has more than 150 templates, all of which are mobile-responsive. They are organized by industry to make it easier to find a design that suits you. However, note that you can’t change templates later, so choose carefully.

Web.com’s templates are fairly customizable. You can modify the color palette and fonts and details like heading styles, link colors, and button formats. More options would be even better, but this level of control at least lets you customize your template without spending hours on it.

Customizing Content

To customize your site’s content, Web.com offers a drag-and-drop website builder with two different styles of content elements. Features are individual elements, like text boxes, images, and buttons, that you can add anywhere on your site. Blocks are full-width page sections that come with pre-arranged features. You can add additional features to blocks to customize them.

The combination of features and blocks offers a significant amount of design flexibility. However, we found that laying out content within Web.com’s site editor can be a challenge. The platform divides each page section into columns, and it’s relatively easy to throw off the layout of a whole section when you add, remove, or move features. The column-based design either needs to be more consistent or eliminated altogether to make this experience more seamless.

Overall, we were happy enough with Web.com’s site editor, but it didn’t stand out compared to other website builders that we’ve tested. The issues with laying out features also take away much of the fun of experimenting because it’s too easy to throw your whole site out of whack with a few wrong moves.

Adding Multimedia to Your Web.com Website

Web.com enables you to add photos and videos to your website, but not audio files, PDFs, or other types of multimedia. You can upload photos from your computer, Instagram, Facebook, Dropbox, Box, or Flickr or search a library of thousands of stock photos from Unsplash. Uploaded images are stored in a media library, but the library isn’t searchable.

You can add or replace images just by clicking on any image box on your website. However, when creating galleries, you must add each photo individually.

Marketing Functionality with Web.com Websites

Web.com requires you to upgrade from its basic plan to access its online marketing features. The main marketing tool that Web.com offers is Local Listings, a service that will list your business on sites like Google Maps, Yahoo Local, and Yellowpages.com. 

You can connect your site to Instagram, Pinterest, and Disqus, but not to a Facebook business page. Web.com also doesn’t offer email marketing tools.

SEO Functionality & Add-Ons with Web.com Websites

One of the biggest setbacks with Web.com is how it treats SEO. In order to have your site listed with major search engines like Google and Bing, you have to upgrade from the basic pricing package.

The good news is that if you upgrade, Web.com enables you to customize your pages’ SEO titles and descriptions and add alt text to your images. You can also launch a blog with any Web.com site.

Web.com has no traffic analytics tools, but you can connect your site to Google Analytics.

E-commerce

Web.com’s top-tier plans enable you to sell up to 500 products. It’s impossible to sell digital downloads or gift cards, and the platform doesn’t support in-store pickup or local delivery. Web.com also doesn’t have many advanced features, such as inventory management or abandoned cart recovery.

On the bright side, Web.com online stores can create discount codes, and you can choose between Stripe, PayPal, and Square to accept payments. You can also set up an unlimited number of product variants for customers to choose from.

For the price, we think that other website builders offer more advanced tools and better customization options.

Web.com Customer Support

Web.com offers 24/7 customer support by phone, email, and live chat. All new website builder plans include an hour of one-on-one support from the company’s professional designers to help you begin designing your site.

Web.com also has an online knowledge base. We did eventually find a series of detailed tutorials about the current builder, but the articles were difficult to locate because they aren’t hosted on Web.com’s main site.

Web.com  Pricing

Web.com offers 3 reasonably-price plans: Starter, Marketing, and ecommerce. All three offer cheap introductory pricing for the first month, but there’s no free trial available.


Started
Marketing
ecommerce
Price per month
$10
$15
$20
First-month price
$1.95
$2.95
$3.95
Added features

Search engine indexing

Local Listings

Sell up to 500 products

Web.com Web.com Visit Site

Web.com Alternatives


Web.com

Weebly

GoDaddy

Wix

Pricing

$10-$20

Free-$72

$9.99-$24.99

$14-$49

Hosting Included?

Yes

Yes

Yes

Yes

Number of Templates

150

75

100

Yes

Blogging Functionality

Yes

Yes

Yes

800

Ecommerce Functionality

Yes

Yes

Yes

Yes

Email Marketing Functionality

No

Yes

Yes

Yes

Responsive Design

Yes

Yes

Yes

Yes

Analytics & Reporting

Google Analytics

Built-in and Google Analytics

Built-in and Google Analytics

Built-in and Google Analytics

Web.com vs Weebly

Weebly is a user-friendly website builder with more than 75 templates and tons of features for selling online. While its advanced plans are more expensive than Web.com’s plans, Weebly offers more tools for SEO, inventory management, email marketing, and more. It also has third-party apps that you can use to expand your site’s functionality.

Web.com vs GoDaddy

GoDaddy is much like Web.com, offering a website builder alongside hosting plans and domains. However, you get more for your money with GoDaddy as you also get an email marketing suite, tools for booking appointments online, and built-in analytics.

Web.com vs Wix

Wix is one of the most customizable website builders on the market and has over 800 templates to choose from. The Wix site editor is easy to use and feels seamless compared to the Web.com editor. While Wix is more expensive than Web.com, you get access to a huge range of features for marketing and e-commerce.

Bottom Line

Web.com is a relatively basic website builder that offers a good selection of templates and design options. However, Web.com has limited design capabilities, doesn’t offer email marketing, and doesn’t give users on the Starter plan access to essential SEO features. Online stores will lack selling tools like inventory management and abandoned cart recovery. While other platforms may be more useful for users looking for easy scalability, we think that Web.com is a solid option for those first dipping their toes into the realm of site design. 

Frequently Asked Questions
Is Web.com good for beginners?+-

Web.com is a decent choice for beginners. The site editor is relatively easy to work with, although it can feel clunky at times. First-time designers may have an easier time with more streamlined website builders, like Weebly.

How much does the Web.com site builder cost per month?+-

Web.com offers three pricing plans that start at $10 per month and top out at $20 per month. You can try out the platform for a reduced price for your first month.

Does Web.com offer a free trial?+-

Web.com does not offer a free trial. However, the platform offers steeply discounted pricing for the first month. You can pay just $1.95 in the first month to build a basic website or $3.95 to build an online store.

Is Web.com a website builder or a hosting provider?+-

Web.com is a one-stop shop that provides both website building services and hosting services, as well as domain name registration.

Do I need to know how to code to build a website with Web.com?+-

No, you don't need to know how to code. Web.com allows you to build a website suitable for your needs without having to know a single line of code.

Michael Graw is a freelance writer specializing in finance, business, and tech who writes for Top10.com. His work has appeared in numerous well-known online and print publications, including Techradar, BestMoney, Business2Community, Day Trade Reviews, Pacific Standard, Fortune, Business Insider, and more.

Web.com reviews

Great • Reviews 1,765
on
Excellent
70%
Great
5%
Average
2%
Poor
2%
Bad
22%
Sort by
Zadora Carter
7 hours ago
What made my review is he was very…
What made my review is he was very helpful, knowledgeable, and quite understand. Thanks for your patience and quickly resolving my issue.
CW
Cynthia W
1 day ago
Ron in tech support was very…
Ron in tech support was very knowledgeable about merging my new website with my existing website and the errors that could occur since my domains were preveriously with MyDomain.com before acquision by Web.com. He was very patient and did a lot of research for me. He walked me through what to do. We tried 2 different ways. There was still an error message so he excalated to engineering and gave me the ref# and assured me engineering would contact me by email and 2 days or so. Thank you so much
PM
Patricia May
3 days ago
I was able to build a beautiful website…
I was able to build a beautiful website from your stock pictures. I've had compliments on it already. It was not very complicated or hard to do. Thank you Patricia
Sh
Sharon
3 days ago
Shawn was so helpful
Shawn was so helpful, patient with me, never made me feel rushed. he made me feel valued. Excellent customer service just wonderful!

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