May 31, 2023
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0 min
Acefone offers several unique features, including:
Acefone employs powerful security measures to protect and safeguard your data. Security features include:
You can integrate Acefone with the following business solutions:
Acefone’s mobile app is compatible with both Android and iOS devices. You can set up and manage your VoIP service entirely through the app, and use it to make video and audio calls.
Acefone offers 24/7 customer support via phone, email, and live chat. Phone support is available at 1-888-859-0450, and email support is available at contact@acefone.com.
While support is available around the clock, some users have complained about long wait times, as it can take several days to hear back from a representative. However, if you opt for the Premium plan, you get priority support.
Acefone’s pricing is competitive compared to other VoIP services. However, unlike some providers its pricing is per user, which can present a problem to quickly growing businesses.
| Business Plan | Premium Plan | |
|---|---|---|
| Price | $19.99/month/user | $25.99/month/user |
| Features | US local numberUnlimited calls in US/CanadaUnlimited SMSMobile, desktop, and web appsVoicemail-to-email24/7 customer supportReal-time call monitoringMulti-level auto-attendantAnalytics and reportingUnlimited audio conferencingIntegration with popular apps (HubSpot, Zoho, MS Teams, etc.) | All of the features of the Business Plan, plus: Dedicated account managerCall recordingFree number portingPersonalized setupIP desk phone compatibilityPriority 24/7 supportUnlimited ring groupsCustom integrations, API, and webhooksIntegration with premium apps (e.g. Salesforce) |
| Additional Toll-Free or Local numbers | $5/month/user | $5/month/user |
| Porting charges | $10/month/user | No additional cost |
| Call recording | $5/month/user | No additional cost |
| Vanity numbers | $30/month/user | $30/month/user |
| Payment | Credit or debit card | Credit or debit card |
| Acefone | GoToConnect | Zoom | AirCall | |
|---|---|---|---|---|
| Base price | $19.99/month/user | $24/month/user | Free | $40/month/user |
| Free trial | Yes - 30 days | Yes - 14 days | Yes - 30 days | Yes - 7 days |
| Mobile app | Yes | Yes | Yes | Yes - Mac only |
| Video calling | Yes | Yes | Yes - limited to 40 minutes | Yes |
| Integrations | Yes - 11 | Yes - 60+ | Yes - over 1,000 | Yes - 100+ |
| Support | 24/7 via phone, email, or live chat | 24/7 chat support; email and phone 2am-7pm (ET), Monday-Friday. | 24/7 email, live chat, and phone support. Robust resource, learning, and community center on website * | 24/7 via phone, email, or live chat |
* feature only available with paid plans
As you can see from the table above, Acefone is very affordable when compared to other brands. While Zoom does offer a free version, it’s very limited and won’t provide you with most of the VoIP features you need. For these you’ll need to sign up for a paid plan, which starts from $11.99/month/user.
Acefone falls a little short regarding integration, as it only works with 11 apps compared to Zoom’s 1,000+. However, you’ll likely find that the available integrations cover most of your needs, as they include Salesforce, Hubspot, Google, and Microsoft.
Acefone offers better pricing, a longer free trial, and more robust customer support than GoToConnect. While GoToConnect offers more app integrations, it cannot be integrated with Microsoft 365 or Zendesk, two key apps for many organizations.
Additionally, Acefone offers call queueing, SMS messaging, and worldwide calling options, whereas GoToConnect does not.
Acefone offers more affordable pricing and a longer free trial than AirCall. While both offer mobile apps, AirCall is only available on iOS devices, while Acefone is available on both Android and iOS.
Some other features available on Acefone that aren’t available on AirCall include audio/video conferencing, caller profiles, chat/messaging, and HD audio/video calling.
Acefone is a great solution for growing businesses looking for a cloud-based communication system. You can get started with Acefone right away through your laptop or mobile device and gain full access to a wide array of features once setup is complete.
Helpful features for your business include a hosted phone system, call routing, call monitoring, virtual extensions, a contact center, and free phone numbers for clients to reach you on. If you want a full-featured communication solution that offers you more value for your money, Acefone is a great choice.
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