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Acefone VoIP Review 2024

Affordable VoIP Plans
By Top10.com StaffBy Top10.com Staff -
Last Updated: May 31, 2023
375 reviews
by
logo-ACEFONE
Visit Site
Pricing
From $14.99/month/user
Video conferencing
Yes
Free Trial
Yes - 30 days

Our Verdict

Is Acefone  Worth Signing Up For?

Acefone is a leading provider of cost-effective VoIP services. It offers customizable plans to bring your business a seamless communication experience. Acefone offers three primary cloud-based communication services: a hosted phone system, a free phone number, and contact center solutions. Setup with Acefone is effortless, and you can integrate the service with a number of third-party apps. Acefone also offers 24/7 customer support.

Pricing
From $14.99/month/user
Video conferencing
Yes
Free Trial
Yes - 30 days

Acefone at a Glance

8.4
Editorial Score

Features

IVR, predictive dialer, call analytics dashboard
9.0

Uptime

99.99%
9.0

Integrations

13 integrations
8.0

Support

24/7 customer support via phone and chat
10.0

Analytical Tools

Limited analytical tools
6.0

Acefone Pros & Cons

PROS

Scalable for growing teams
Easy online setup, no equipment necessary
Take calls anywhere, regardless of location

CONS

Fewer app integrations than other services
Customer service can be slow on Business Plan

Top Acefone Reviews

DC
DC
We're not fully set up with Acefone…
We're not fully set up with Acefone just yet, but I can't speak highly enough about the service provided by Saurav. Wow! I can't believe he knows what he does. I've only talked to him once before, so this wasn't a paid testimonial and he is not a personal friend or family.
KD
Karen Davies
Himanshu was very helpful and all…
Himanshu was very helpful and all instructions were very straight forward and easy to follow
JD
Juliet Davies
Helpful and easy to follow Instructions
Himanshu was extremely helpful and made everything step easy to follow
See all Acefone reviews

How do I know I can trust this Acefone review?

Top10.com authors, contributors, and editors are serious about research. We combine our own experience with the services we recommend, with reviews that come from verified users–just like you! Together, with reviews from industry experts, we find the Top 10 best products and services to make sure you can choose with confidence and ease.

Acefone Acefone Visit Site

Acefone Available Features 

Acefone offers several unique features, including:

  • Call flipping: Flip (transfer) calls seamlessly from one device to another during virtual meetings as many times as you want, without any interruptions or call dropping. 
  • Warm transfer: Brief colleagues with pertinent customer information before you transfer a call to them. 
  • SMS auto-notification: Set up automated SMS responses such as “thank you” or “we’ll get back to you” to show your clients you care. 
  • Call announcement: Review important client details before you answer a call, such as their name, interaction, and transaction history. This helps you have informed, professional conversations. 
  • Scheduled callbacks: Eliminate long call queues and decongest call traffic by allowing callers to schedule callback appointments. 
  • 99.99% uptime: Acefone guarantees 99.99% uptime for all of its customers. 
  • Real-time call monitoring: Listen in on live support conversations to assess performance and aid in training purposes. 
  • Scheduled email reports: Have performance reports emailed directly to your inbox on a weekly, bi-weekly, monthly, or quarterly basis. 
  • Call whisper: Ensure quality support by discretely offering verbal advice to your agents during live support calls. Deliver quick query resolutions and provide real-time training to agents. 
  • Call barging: Drop in on calls to offer advice to agents and support to customers. This can help reduce escalations and improve your business reputation. 
  • Call detail reports: Receive detailed reports on all calls, with information such as time on call, average duration of all calls, first call resolution, and more. 
  • Auto-attendant: The auto-attendant serves as a virtual receptionist, helping you make a great first impression by greeting and routing your callers. 

Security and Reliability

Acefone employs powerful security measures to protect and safeguard your data. Security features include:

  • Access management: Grant role-based data access only to those who need it. 
  • Authentication: Set up two-factor authentication to safeguard business information. 
  • End-to-end encryption: Ensures all conversations are encrypted at the origin device level and decrypted only when they reach the destination device. 
  • Call line identification: Route your calls through various carriers to ensure stable conversations. 
  • Secure SIP trunking: Protect your business against fraudulent activity with SIP trunks. 

Acefone Integrations

You can integrate Acefone with the following business solutions: 

  • Salesforce
  • ZenDesk
  • Hubspot 
  • Zoho CRM
  • Google Workspace
  • Sugar CRM
  • Pipedrive
  • Freshdesk
  • Freshworks
  • Bitrix24
  • MS Dynamics 365

Acefone  App

Acefone’s mobile app is compatible with both Android and iOS devices. You can set up and manage your VoIP service entirely through the app, and use it to make video and audio calls.

Acefone  Customer Support

Acefone offers 24/7 customer support via phone, email, and live chat. Phone support is available at 1-888-859-0450, and email support is available at contact@acefone.com.

While support is available around the clock, some users have complained about long wait times, as it can take several days to hear back from a representative. However, if you opt for the Premium plan, you get priority support.

Pricing & Special Offers

Acefone’s pricing is competitive compared to other VoIP services. However, unlike some providers its pricing is per user, which can present a problem to quickly growing businesses.


Business Plan
Premium Plan
Price
$19.99/month/user
$25.99/month/user
Features
  • US local number
  • Unlimited calls in US/Canada
  • Unlimited SMS
  • Mobile, desktop, and web apps
  • Voicemail-to-email
  • 24/7 customer support
  • Real-time call monitoring
  • Multi-level auto-attendant
  • Analytics and reporting
  • Unlimited audio conferencing
  • Integration with popular apps (HubSpot, Zoho, MS Teams, etc.)

All of the features of the Business Plan, plus:

  • Dedicated account manager
  • Call recording
  • Free number porting
  • Personalized setup
  • IP desk phone compatibility
  • Priority 24/7 support
  • Unlimited ring groups
  • Custom integrations, API, and webhooks
  • Integration with premium apps (e.g. Salesforce)
Additional Toll-Free or Local numbers
$5/month/user
$5/month/user
Porting charges
$10/month/user
No additional cost
Call recording
$5/month/user
No additional cost
Vanity numbers
$30/month/user
$30/month/user
Payment 
Credit or debit card 
Credit or debit card 

How Acefone  Compares to Other Voip Services


Acefone
GoToConnect
Zoom
AirCall
Base price
$19.99/month/user
$24/month/user
Free
$40/month/user
Free trial
Yes - 30 days
Yes - 14 days
Yes - 30 days
Yes - 7 days
Mobile app
Yes 
Yes 
Yes 
Yes - Mac only
Video calling
Yes 
Yes 
Yes - limited to 40 minutes
Yes 
Integrations
Yes - 11
Yes - 60+
Yes - over 1,000
Yes - 100+
Support
24/7 via phone, email, or live chat
24/7 chat support; 

email and phone 2am-7pm (ET), Monday-Friday.

24/7 email, live chat, and phone support. Robust resource, learning, and community center on website *
24/7 via phone, email, or live chat

* feature only available with paid plans

Acefone Acefone Visit Site

Acefone vs. Zoom

As you can see from the table above, Acefone is very affordable when compared to other brands. While Zoom does offer a free version, it’s very limited and won’t provide you with most of the VoIP features you need. For these you’ll need to sign up for a paid plan, which starts from $11.99/month/user.

Acefone falls a little short regarding integration, as it only works with 11 apps compared to Zoom’s 1,000+. However, you’ll likely find that the available integrations cover most of your needs, as they include Salesforce, Hubspot, Google, and Microsoft. 

Acefone vs. GoToConnect

Acefone offers better pricing, a longer free trial, and more robust customer support than GoToConnect. While GoToConnect offers more app integrations, it cannot be integrated with Microsoft 365 or Zendesk, two key apps for many organizations. 

Additionally, Acefone offers call queueing, SMS messaging, and worldwide calling options, whereas GoToConnect does not. 

Acefone vs. AirCall

Acefone offers more affordable pricing and a longer free trial than AirCall. While both offer mobile apps, AirCall is only available on iOS devices, while Acefone is available on both Android and iOS. 

Some other features available on Acefone that aren’t available on AirCall include audio/video conferencing, caller profiles, chat/messaging, and HD audio/video calling. 

Bottom Line

Acefone is a great solution for growing businesses looking for a cloud-based communication system. You can get started with Acefone right away through your laptop or mobile device and gain full access to a wide array of features once setup is complete. 

Helpful features for your business include a hosted phone system, call routing, call monitoring, virtual extensions, a contact center, and free phone numbers for clients to reach you on. If you want a full-featured communication solution that offers you more value for your money, Acefone is a great choice. 

Frequently Asked Questions
What level of support does Acefone offer?+-

Acefone offers 24/7 support via email, phone, and live chat.

Who uses Acefone?+-

Businesses across a variety of industries use Acefone for their communication needs, including healthcare, finance, retail, and education. Acefone is great for both small businesses and enterprise solutions..

Is Acefone any good?+-

Acefone is an excellent option for businesses looking to upgrade and streamline their communication services.

Top10.com's editorial staff is a professional team of editors and writers with dozens of years of experience covering consumer, financial and business products and services.

Acefone reviews

Excellent • Reviews 375
on
Excellent
90%
Great
3%
Average
0%
Poor
0%
Bad
6%
Sort by
DC
DC
1 month ago
We're not fully set up with Acefone…
We're not fully set up with Acefone just yet, but I can't speak highly enough about the service provided by Saurav. Wow! I can't believe he knows what he does. I've only talked to him once before, so this wasn't a paid testimonial and he is not a personal friend or family.
KD
Karen Davies
1 month ago
Himanshu was very helpful and all…
Himanshu was very helpful and all instructions were very straight forward and easy to follow
JD
Juliet Davies
1 month ago
Helpful and easy to follow Instructions
Himanshu was extremely helpful and made everything step easy to follow
SH
Shohrub Hossen
3 months ago
Agent Aman Kumar was very helpful and Professional
The Customer service agent Aman Kumar is a Excellent guy. I found him very helpful with utmost professionalism. I always found him available whenever needed and always positive to solve my issue. Thank you Aman.

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