Expert Review

Customer Reviews

monday.com Review

47 reviews

In a Nutshell

monday.com is a project management platform that takes all of the information you need for company communication and collaboration and puts it into a single, easy-to-use hub. The product works through a series of boards where you track what your company is working on by way of “pulses” - which can be tasks or clients, or just about anything that needs attention. With Monday.com, employees are on the same page so they can work smoother together.

pros

  • Easy-to-use apps
  • Customize to any preference
  • Free 14-day trial

cons

  • Pricing is by groups of users
  • Calendar sync needs work

monday.com monday.com Visit Site

monday.com at a Glance

Best for: Businesses of all sizes, 5-200+

Key use: Team collaboration

Price: $5-$19.5 per user, depending on the package and number of users. Free trial available.

Features and Functionality

Visually Pleasing, Easy-to-Use Boards 

monday.com allows you to get a comprehensive view of everything your team is working on by way of a series of boards used by the platform. You can see who is working on what and seamlessly add tasks and rate them by importance and progress. 

Check Your Pulse 

Within monday.com, users can add new rows called “pulses” to any task board. These rows are fully searchable and can be anything from a new task or a meeting, a client or an appointment that needs to be taken care of. You can make them viewable by the entire team or just specific people, and within the pulses, you can @specific employees, who will then see the mentions in their email. 

Drag and Drop it 

When organizing your pulses on monday.com you can easily use your mouse to drag and drop them wherever you need. This means that in an instant you can shift a task to a specific team or a different supervisor, or move them up on a certain list as priorities change. It’s quick, simple, and a big part of what makes using monday.com a breeze. 

Dedicated account manager 

For Enterprise users, monday.com supplies a dedicated account manager who can provide personal support for whatever issues you may have with the platform, and will be at your service 24/7.

Collaboration Tools

Bring your clients on-board

monday.com allows you to invite clients to work as guests and add their own input within the pulses. This can boost collaboration and have them feeling like they are part of the process, while also cutting down on the number of emails and phone calls you receive. 

Collaborate across each others boards 

On monday.com, users can make comments or “like” posts within other employees’ pulses, which are sent in real time in order to make sure everyone is up to speed. These notifications can be sent to a mobile device and answered remotely, so that things can hum along nicely no matter if you are in the office or not. 

Integrations and collaborations 

monday.com seamlessly integrates with a large number of apps and programs that can help your business stay on top of things. It can integrate with Google Drive and Google calendar, allowing you to upload any files from Drive and sync your Google calendar with your monday.com tasks. You can take your office Slack and turn messages into tasks on monday.com, and you can also upload files from Dropbox and import files from Excel. Other integrations include Trello, Asana, and Jira. 

 Plans and Pricing

What they include:


Basic

Standard

Pro

Enterprise

Storage 

5 GB  

50 GB

Unlimited 

Unlimited 

Simple search function

Filter by person

Over 30 column types 

Kanban and file views

Forms 

My week 

iOS and Android Apps

Add unlimited boards 

Two-factor authentication 

24/7 support 

Filter by anything 


Create templates


Add updates via email


External integrations 


Share boards with guests 


Limited guests 


Full API 


Timeline


Calendar View


Map View


Unlimited guests



Private boards 



Tags



Formula column



Chart view 



Google authentication



User profile customization



Higher API rate limit




VIP support with account manager




One on one training




Session management 




Single sign on 




Audit log 




99.9% uptime SLA




24/7 priority support with <30 min response time




How much does it cost?

When it comes to the bottom line, how much you pay for monday.com will depend on how many employees you want to be able to use the system, and which package you go for. One problematic aspect of monday.com’s pricing is that the prices are not specifically per person, rather, for 5, 10, 15, 25, 50, 100, 200, or over 200. In other words, if you don’t have a round, divisible by five number of users, for instance you have 12, then you’ll end up having to pay for the 15 users, or pay for 10 users and decide which two employees to leave out. 

For anything over 200 users, you’ll have to get a custom quote. And typically the longer the better—a year-long plan saves you 18% over paying monthly, and with a 2-year plan the savings are 32%. 

Number of users

Basic

Standard

Pro
Enterprise

5

$39/month

$49/month

$79/month

Contact for quote

10

$79/month

$99/month

$159/month

Contact for quote

15

$119/month

$149/month

$239/month

Contact for quote

20

$159/month

$199/month

$319/month

Contact for quote

25

$199/month

$249/month

$399/month

Contact for quote

50

$399/month

$499/month

$799/month

Contact for quote

100

$799/month

$999/month

$1599/month

Contact for quote

200+

Contact for quote

Contact for quote

Contact for quote

Contact for quote

Apps

Monday.com Review

Desktop apps 

monday.com has desktop apps for Windows and for Mac. Both are easy to download directly from the monday.com website and set up is quite easy. You can set up your desktop app to send you notifications at any time. You will need to be hooked up to a network to use monday.com, as it is cloud-based. If you have any problems with setting up or running your desktop app, you can contact monday.com at support@monday.com

Mobile apps 

monday.com offers mobile apps for both iOS and Android. Both are free on either Google Play or the App store and include the same features and ease of use as you’d expect on the desktop version of monday.com. 

Data Privacy

All monday.com users have the ability to opt out of providing personal data to the platform, but the company does maintain the right to change this policy at any time. You do not have to provide the company with personal data in order to access general information on the sites, but the company does collect information such as your name and email, phone number, and information you choose to provide such as photo, phone number location, time zone, job title and the like. The site also collects data about how you use it and the links you interact with, and what integrations you use. monday.com will also need to receive your payment details in order to process transactions for the service. 

The company’s log files include IP addresses, browser types, your device type, ISP, date and time stamps, among other data, and also uses cookies. 

monday.com states that the data is used in order to improve the service provided to users, and transfers it to other countries and shares it with subsidiaries or affiliated companies in order to store or process the data. 

In terms of security, monday.com uses what it says are “generally accepted industry standards to protect the personal data submitted to us” and cannot guarantee its absolute security or confidentiality. 

A more comprehensive breakdown of monday.com’s data and privacy policies can be found on the site. 

Customer Service and Support

If you opt for the entreprise service plan you will have a dedicated account manager who can help you out 24/7. For everyone else, you can contact monday.com by way of the support email at support@monday.com, or by phone at 1 (201) 778-4567. 

In addition, the company has an online help form you can fill out, and there is also an extensive FAQ section on the company website that should be able to sort you out. 

Finally, monday.com also features a large number of webinars and articles that can seamlessly walk you through using the platform. 

monday.com monday.com Visit Site

How monday.com Compares


monday.com
Zoho Projects
FunctionFox
24/7 support

x
x
Dedicated account manager

x

Drag and drop



Integrations
Slack, GSuit, Trello, Asana, Jira, Dropbox, and more
BigCommerce, Magento, WooCommerce, and dozens more
Flick, integrated personal calendar
Unlimited boards



Time tracking
With Pro and Enterprise plans


Users
5-200+
5-25
From 1-25+

Bottom Line

Running an office—be it a team of 5 or a workforce that’s 250 and growing—presents challenging logistical and manpower issues, but having the right tools at your disposal can really help keep everything in running order. monday.com is a great option for helping you get your ducks in a row, by combining a clean, easy-to-use, drag and drop interface that puts all of your tasks across a canvas you can navigate and organize smoothly. You’ll also enjoy the ability to add guests and unlimited users to tasks, and to tag team members so they get instant updates and stay in the loop. Simply put, this is an easy-to-use and highly effective project management platform that may have you rethinking what you think of Mondays. 

Top10.com's editorial staff is a professional team of editors, writers and experts with dozens of years of experience covering consumer, financial and business products and services.

monday.com customer reviews

Based on 47 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Write review

Adjust category ratings

Ease of use

0 people say

Ease of use

Brand satisfaction

Value for money

Service quality

Brand satisfaction

0 people say

Ease of use

Brand satisfaction

Value for money

Service quality

Value for money

0 people say

Ease of use

Brand satisfaction

Value for money

Service quality

Service quality

0 people say

Ease of use

Brand satisfaction

Value for money

Service quality

Share your experience

People discuss, price, satisfaction level and more.

Write your review

08 Jul 2020

Almost done!

Check that everything's correct, fill in your details, and submit your review!

Anonymous.
0 people say

Ease of use

Brand satisfaction

Value for money

Service quality

Today

Thank you!

Top reviews

M***o, NJ
5 months ago

Ease of use

Brand satisfaction

Value for money

Service quality

Because it's really good in all aspects. Affordability and usability are always something we look for at work.

M***H, KY
5 months ago

The project management tools are great, and while I am a newer user on this platform I think it's a great solution for our project management needs.

E**n, NJ
6 months ago

It is incredible and I love the system. I enjoy using it a lot and that's always a good sign

G*****y, WV
5 months ago

Simplicity makes it easy to learn and the product helps push SCRUM methods for enhanced productivity over a digital platform. Perfect

D***d, NY
8 months ago

This brand provides excellent customer service and has all the tools that I need for success.

J***y, GA
9 months ago

My team and I enjoy using it. Mainly the analytics and reporting section we also are able to communicate through the same system and allows us to track current with whatever project that's going on because we are all in different time zones in there's a couple out of the country.

J****n, NY
3 months ago

It special in its own way and am always satisfy and pleased. Monday is a well spent money and provide good service

L*****d, OH
4 months ago

I really like the way it has helped our company out and it was a very good job that they have helped us with

H****y, CA
5 months ago

Monday gave me the space to run projects for the team during this Covid-19 season. It keeps the productivity up while we are home. Have great visuals and easy navigation

M*******h, AK
5 months ago

Monday provides an innovative product and the intuitive service and support representatives are excellent

undefined, MI
4 months ago

It's a really helpful software that has gotten my working life straight.

undefined, OR
4 months ago

Helps with the billing and job tracking process for my work. It's really easy to create and send invoices

D****s, GA
6 months ago

Monday is a very good company i love the customer service and the consistency that this company brings to the table

D***O, IL
9 months ago

Monday.comis a good product and meets our companies needs. I find it is easy to use and it helps us manage our company

A****o, NY
8 months ago

this saves me time and anything that does that gets a high rating from me.

P*t, IL
5 months ago

Monday.comreally didn't pass the test. I would have a very hard time suggesting them to friends or family.

R**m, TX
6 months ago

Easy to use. I think that it is worth of money because you save your time. It is a good quality service. Time is money so don't waste it.

B**d, GA
6 months ago

It's simple to use and helps staying organized easy.It doesn't have a lot of unnecessary clutter or extras which I like.

O**r, CO
5 months ago

Monday.comis a good project management tool but have worked with other tools that have been a little more intuitive and easier to use

M******a, NY
9 months ago

Great customer satisfaction, great quality of service, very easy to use and get your head around. The technology is there - it's all we need.

47 reviews