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Smartsheet Review (2024)

Empowering Online Project Management Tool
By Martha KendallBy Martha Kendall -
Last Updated: Nov 30, 2023
69 reviews
by
logo-SMARTSHEET
Visit Site
Price
From $7/month
Storage size
5GB - 250GB
Views
Grid, Kanban, Gantt, Calendar

Our Verdict

Is Smartsheet Worth Signing Up For?

Productivity is more than a buzzword in today's business world. The need for more efficiency all around has paved the way for companies like Smartsheet, and this is one project management tool that is answering the call with resounding success. Smartsheet really has everything you need to get and stay organized, including project management, IT, marketing, collaboration, HR tools, and more.

Price
From $7/month
Storage size
5GB - 250GB
Views
Grid, Kanban, Gantt, Calendar

Smartsheet at a Glance

9.5
Editorial Score

Customizable Dashboards

Gantt, kanban boards, card and grid views, to-do lists, calendars
9.0

Collaboration Tools

Automated alerts, hold conversations, team-wide dashboards, annotate tasks, assign proof-readers to tasks or projects
9.5

Value for Money

Free plan available, $7-$25/month per user, depending on the plan
10.0

Automations & Integrations

80+ integrations, create automations and recurring workflows, integrate software like Dropbox and G Suite
9.0

Free Trial/Guarantee

Free 30-day trial
10.0

Smartsheet Pros & Cons

PROS

Automated workflows across spreadsheets
Lots of customization potential
All-in-one, powerful project management solution

CONS

A lot of information to learn at first
Some advanced features only available with upper tiers

Top Smartsheet Reviews

Gul Ahmad Talash
I have been using SmartSheet for a…
I have been using SmartSheet for a while now, and I must say that it has become an indispensable tool in my daily work routine. What I like most about SmartSheet is its remarkable versatility. It's not just a project management tool, it's an all-in-one solution that can adapt to various tasks and projects, making it highly efficient for both individuals and teams.
Can Sarilgan
I love Smartsheet for collaborating…
I love Smartsheet for collaborating with my team and automating our business processes! Really useful tool to manage business from project management with real time reporting to robust workflows such as ticketing systems. Big congrats to Smartsheet team for adding new features and making the products better and better!
Ad
Adele
No Strings Attached Freebies!!!
Any company that gives away some of their resources for free is a rare thing these days. No email, no payment details, no free trial. Just let me download the sheets I needed straight away, no strings attached. If I ever need this service on a more permanent basis I will definitely sign up. Any company this transparent gets my vote!
See all Smartsheet reviews

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Smartsheet Smartsheet Visit Site

Smartsheet at a Glance

Best for: Small-medium businesses

Key use: Project planning and management, workflows, budget tracking, task planning

Price: From $7 per month

Storage: 100GB for Business accounts

Free trial: 30 days

How Smartsheet Works

Smartsheet works off of the premise that businesses are already familiar with spreadsheets. Using this basic tool, Smartsheet launches an entire project management suite that has proven to be unusually good at what it does. This platform takes you from start to finish, helping you maximize efficiency and power up every aspect of your team’s functionality for optimal results. Here are some of the features that we found most helpful for businesses:

Project planning

Smartsheet is obviously extremely useful for project planning and management. From automation to scalability and projections, these sheets really help you get a big-picture view of the entire project, so you can easily break it down into manageable tasks for each team or team member.

Task tracking

Smartsheet starts out like a simple Trello-type assignment board, but then it goes into hyperdrive. You can apply hierarchical commands and group tasks under parent rows. We really love the easy drag-and-drop adjustability of the cells, rows, and columns. You can also switch views to see your tasks in a different light. Customizing with conditional formatting is another feature that Smartsheet has done really well.

Budget tracking

This is an important feature that lets you keep track of your spending. You can easily link your projected budget with how much you are really spending on a project to see if you’re going over budget and need to cut back. It’s also a helpful tool for project quotes using realistic parameters.

Program rollups

Like to tie things up with a neat bow? Smartsheet pretty much hands you the ribbon with its rich reporting features that come with real-time metrics, project summaries, progress reports, and more. It's also an excellent way to maintain a professional appearance with customers, even when things are falling apart on the ground floor!

And there is a lot more to love like resource management, strategic planning, forms, integrations, and even premium add-ons that really turbocharge your organization.

Collaboration Tools

Smartsheet has collaboration tools like alerts and reminders that go out to the entire team, reports, and team-wide dashboards. You can also annotate tasks, hold conversations, and assign proof-readers to tasks or projects. Team members can update versions and auto-lock to avoid confusion or duplicate work as well.

Data Privacy

Smartsheet platform is really on top of security. It has to pass a rigorous security test each year to stay afloat, along with SOC2 Type II assessments. It is HIPA, FERPA, and GDPR compliant. Smartsheet also uses physical, technological, and administrative safeguards to protect your information.

Smartsheet Apps

The Smartsheet platform is cloud-based, which means that all of your information is readily available from any device - wherever you are. The app is available for both iOS and Android devices. You start setup by using a blank sheet or templates that are organized according to categories like IT, sales, resources, Gantt, Agile projects, etc. What is really neat about this setup is that there are onscreen prompts explaining all of the features, possibilities, and next steps. So, while setup and getting to know the software is time-consuming, it’s not out of the range of difficulty for most people.

Setup isn’t a simple process with Smartsheet. Between the integrations, data migration, and setting up new sheets, and learning all the features, it can all be a bit overwhelming at first. Luckily, Smartsheet has great customer support that can help walk you through the process.

Plus, once you get to know the system, there are tons of automations you can set up. So, the learning curve is high, but once in motion, Smartsheet pretty much runs itself. And the way we see things, the more there is to learn, the more there is to work with. That means more features and tools for you and your team to take advantage of in the long run.

Smartsheet Customer Support

Smartsheet has a lot of support options. You can start out by asking the help center a question and getting directed to a list of relevant articles. If this doesn't help you, you can open a support ticket via the online contact form. Customers can also take advantage of the live chatbot on the screen or read through the numerous articles on the website to get answers.

The platform also has a Project Management Guide, which is basically a knowledge base with expert advice, tips, and insights on how you can make the most out of the software and enhance your team's productivity and output in general.

Phone: 1 (844) 324-2360

Email: N/A

Online Form: Yes

Live Chat: Yes

Pricing & Special Offers

There are 2 basic plans and 2 enterprise-level plans. We'll look at the 2 basic plans since the enterprise level ones are customized pricing structures anyways. Smartsheet also offers a 30-day free trial for anyone who wants to test out the software without a commitment.

Pricing plans are comparable to other mid-range project management software out there. But Smartsheet does include a lot within its plans to make it worthwhile. Here are the pricing details along with what’s included in each plan:


Pro

Business
Enterprise
Price per month
$7

$25

Contact Smartsheet
Connect Smartsheet to other apps
Yes
Yes
Yes
Free templates
Yes
Yes
Yes
Capture data with forms
Yes
Yes
Yes
Automated workflows
Yes
Yes
Yes
Dashboards and charts
Yes
Yes
Yes

Activity log

X
Yes
Yes

Connectors (deep insights and analytics)

X
Yes
Yes
Manage groups and users
X
Yes
Yes
Reports
Yes
Yes
Yes
Custom branding

X

Yes

Yes
Mobile app
Yes

Yes

Yes
Alerts
X
Yes
Yes

All plans come with multiple views, including Gantt, grid, calendar, and card views. We like that Smartsheet gives you so many ways to view your work, so businesses can find the view that is most effective for their team. Collaboration features are also included in even the Pro Plan. And you can integrate most of your usual business applications and iOS or Android apps like G Suite, Office 365, Box, Dropbox, Evernote, and Egnyte. You can also integrate with more dedicated tools like Salesforce, Jira, Power BI, and more.

Smartsheet also offers the ability to turbocharge your platform with a suite of professional services, including consulting, support customization, and training sessions. So, there’s a lot to work with even beyond the traditional borders of this software.

Smartsheet Alternatives

How Smartsheet Compares to Other Project Managers


Smartsheet

Hive
Nutcache
24/7 support
X
X
Dedicated account manager
Optional 
Premium plans
X
Drag and drop
Yes
N/A
Integrations
G Suite, Box, Office 265, Slack, Workplace, Dropbox, Microsoft Teams, Salesforce
Zoom, Google Drive, Zenefits, Gmail, Outlook Mail, Salesforce
PayPal, QuickBooks, Stripe, Google Drive, Zapier, Slack, GitHub
Unlimited boards

On higher plans

Time tracking
Yes

Users
Unlimited
Unlimited 
6-unlimited


Smartsheet Smartsheet Visit Site

Bottom Line

Smartsheet was founded in 2005 and has grown to employ over 1,500 employees in those 15 years. More than that, Smartsheet has become an industry-recognized leader for project planning and management for businesses of every type. With collaboration tools, automation, and easy customization, managers and teams can make the most out of every task and project with this smart and powerful management platform.

Martha Kendall Custard writes for top10.com and is a conversion-driven marketer and B2B content creator who improves brand authority while making sales. She works with SaaS and software companies as well as digital advertising agencies to write strategic blog posts that drive traffic and convert.

Smartsheet reviews

Poor • Reviews 69
on
Excellent
51%
Great
9%
Average
1%
Poor
9%
Bad
30%
Sort by
Gul Ahmad Talash
3 months ago
I have been using SmartSheet for a…
I have been using SmartSheet for a while now, and I must say that it has become an indispensable tool in my daily work routine. What I like most about SmartSheet is its remarkable versatility. It's not just a project management tool, it's an all-in-one solution that can adapt to various tasks and projects, making it highly efficient for both individuals and teams.
Can Sarilgan
11 months ago
I love Smartsheet for collaborating…
I love Smartsheet for collaborating with my team and automating our business processes! Really useful tool to manage business from project management with real time reporting to robust workflows such as ticketing systems. Big congrats to Smartsheet team for adding new features and making the products better and better!
Ad
Adele
1 year ago
No Strings Attached Freebies!!!
Any company that gives away some of their resources for free is a rare thing these days. No email, no payment details, no free trial. Just let me download the sheets I needed straight away, no strings attached. If I ever need this service on a more permanent basis I will definitely sign up. Any company this transparent gets my vote!
RM
Reuben Miller
3 years ago
Ignore the bad reviews - Their just not smart enough to figure out stuff themselves
Ignore the bad reviews. You have to be somewhat intelligent to build an effective workflow with smartsheet, or pay for consulting. I respect a company that doesn't want to deal with unintelligent people, and avoids spending millions on a customer service team to answer stupid questions. They're spending their money in development (new features constantly). I searched high and low back in 2017 for an effective platform that would grow with any type of business. I'm a small business owner, under 10 million. I was under 1 million back in 2017. AGAIN, building an effective workflow will require purchasing consulting services but longterm it will be worth it. Enterprise version, dynamic view add on, pivot, data mesh, calendar app. All worth it, I have them. If you aren't evolving with tech you'll end up in your competitors dust. I didn't purchase consulting services and learned everything myself. Utilize Zapier for web hooks / connections. Fillable forms, outlook connect, + 1,000s more. Spend the time on tech and less time finding lazy office people who sit on social media and ignore important business matters. Less talk more action is smart sheets slogan. Thankfully they don't answer unintelligent questions, and work on their company. Alex Kahn has been a super helpful rep, I think he's the 3rd one I've been on and he's the absolute best, and I plan on utilizing smartsheet for life. Tech evolves by the minute these days. Don't kid yourself into believing the money isn't worth spending to be come more efficient.

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