The listings featured on this site are from companies from which this site receives compensation. This influences where, how and in what order such listings appear on this site.

Top10.com is a free online resource that strives to offer helpful content and comparison features to our visitors. We accept advertising compensation from companies that appear on the site, which impacts the location and order in which brands (and/or their products) are presented, and also impacts the score that is assigned to it. Company listings on this page DO NOT imply endorsement. We do not feature all providers on the market. Except as expressly set forth in our Terms of Use, all representations and warranties regarding the information presented on this page are disclaimed. The information, including pricing, which appears on this site is subject to change at any time.

Smartsheet Review

9.5
excellent
Marth Kendall Custard

In a Nutshell

Productivity is more than a buzzword in today's business world. The need for more efficiency all around has paved the way for companies like Smartsheet, and this is one project management tool that is answering the call with resounding success. Smartsheet really has everything you need to get and stay organized, including project management, IT, marketing, collaboration, HR tools, and more.

pros

  • Automated workflows across spreadsheets
  • Lots of customization potential
  • All-in-one, powerful project management solution

cons

  • A lot of information to learn at first
  • Some advanced features only available with upper tiers

Smartsheet at a Glance

Best for: Small-medium businesses

Key use: Project planning and management, workflows, budget tracking, task planning

Price: From $7 per month

Storage: 100GB for Business accounts

Free trial: 30 days

Features and Functionality

Smartsheet works off of the premise that businesses are already familiar with spreadsheets. Using this basic tool, Smartsheet launches an entire project management suite that has proven to be unusually good at what it does. This platform takes you from start to finish, helping you maximize efficiency and power up every aspect of your team’s functionality for optimal results. Here are some of the features that we found most helpful for businesses:

Project planning

Smartsheet is obviously extremely useful for project planning and management. From automation to scalability and projections, these sheets really help you get a big-picture view of the entire project, so you can easily break it down into manageable tasks for each team or team member.

Task tracking

Smartsheet starts out like a simple Trello-type assignment board, but then it goes into hyperdrive. You can apply hierarchical commands and group tasks under parent rows. We really love the easy drag-and-drop adjustability of the cells, rows, and columns. You can also switch views to see your tasks in a different light. Customizing with conditional formatting is another feature that Smartsheet has done really well.

Budget tracking

This is an important feature that lets you keep track of your spending. You can easily link your projected budget with how much you are really spending on a project to see if you’re going over budget and need to cut back. It’s also a helpful tool for project quotes using realistic parameters.

Program rollups

Like to tie things up with a neat bow? Smartsheet pretty much hands you the ribbon with its rich reporting features that come with real-time metrics, project summaries, progress reports, and more. It's also an excellent way to maintain a professional appearance with customers, even when things are falling apart on the ground floor!

And there is a lot more to love like resource management, strategic planning, forms, integrations, and even premium add-ons that really turbocharge your organization.

Collaboration Tools

Smartsheet has collaboration tools like alerts and reminders that go out to the entire team, reports, and team-wide dashboards. You can also annotate tasks, hold conversations, and assign proof-readers to tasks or projects. Team members can update versions and auto-lock to avoid confusion or duplicate work as well.

Plans and Pricing

There are 2 basic plans and 2 enterprise-level plans. We'll look at the 2 basic plans since the enterprise level ones are customized pricing structures anyways. Smartsheet also offers a 30-day free trial for anyone who wants to test out the software without a commitment.

Pricing plans are comparable to other mid-range project management software out there. But Smartsheet does include a lot within its plans to make it worthwhile. Here are the pricing details along with what’s included in each plan:


Pro 
Business
Enterprise
Price per month
7$
$25
Contact Smartsheet
Connect Smartsheet to other apps
Yes
Yes
Yes
Free templates
Yes
Yes
Yes
Capture data with forms
Yes
Yes
Yes
Automated workflows and repetitive tasks
Yes
Yes
Yes
Dashboards and charts
Yes
Yes
Yes
Activity log
X
Yes
Yes
Connectors (deep insights and analytics)
X
Yes
Yes
Manage groups and users
X
Yes
Yes
Reports 
Yes
Yes
Yes
Custom branding
X
Yes
Yes
Mobile app
Yes
Yes
Yes
Alerts
X
Yes
Yes

All plans come with multiple views, including Gantt, grid, calendar, and card views. We like that Smartsheet gives you so many ways to view your work, so businesses can find the view that is most effective for their team. Collaboration features are also included in even the Pro Plan. And you can integrate most of your usual business applications and iOS or Android apps like G Suite, Office 365, Box, Dropbox, Evernote, and Egnyte. You can also integrate with more dedicated tools like Salesforce, Jira, Power BI, and more.

Smartsheet also offers the ability to turbocharge your platform with a suite of professional services, including consulting, support customization, and training sessions. So, there’s a lot to work with even beyond the traditional borders of this software.

Apps

The Smartsheet platform is cloud-based, which means that all of your information is readily available from any device - wherever you are. The app is available for both iOS and Android devices. You start setup by using a blank sheet or templates that are organized according to categories like IT, sales, resources, Gantt, Agile projects, etc. What is really neat about this setup is that there are onscreen prompts explaining all of the features, possibilities, and next steps. So, while setup and getting to know the software is time-consuming, it’s not out of the range of difficulty level for most people.

Setup isn’t a simple process with Smartsheet. Between the integrations, data migration, and setting up new sheets, and learning all the features, it can all be a bit overwhelming at first. Luckily, Smartsheet has great customer support that can help walk you through the process.

Plus, once you get to know the system, there are tons of automations you can set up. So, the learning curve is high, but once in motion, Smartsheet pretty much runs itself. And the way we see things, the more there is to learn, the more there is to work with. That means more features and tools for you and your team to take advantage of in the long run.

Data Privacy

Smartsheet platform is really on top of security. It has to pass a rigorous security test each year to stay afloat, along with SOC2 Type II assessments. It is HIPA, FERPA, and GDPR compliant. Smartsheet also uses physical, technological, and administrative safeguards to protect your information.

Customer Service and Support

Smartsheet has a lot of support options. You can start out by asking the help center a question and getting directed to a list of relevant articles. If this doesn't help you, you can open a support ticket via the online contact form. Customers can also take advantage of the live chatbot on the screen or read through the numerous articles on the website to get answers.

The platform also has a Project Management Guide, which is basically a knowledge base with expert advice, tips, and insights on how you can make the most out of the software and enhance your team's productivity and output in general.

Phone: 1 (844) 324-2360

Email: N/A

Online Form: Yes

Live Chat: Yes

Visit Site

How Smartsheet Compares


Smartsheet
Hive
Nutcache
24/7 support
X
X
Dedicated account manager
Optional 
Premium plans
X
Drag and drop
Yes 
N/A
Integrations
G Suite, Box, Office 265, Slack, Workplace, Dropbox, Microsoft Teams, Salesforce
Zoom, Google Drive, Zenefits, Gmail, Outlook Mail, Salesforce
PayPal, QuickBooks, Stripe, Google Drive, Zapier, Slack, GitHub
Unlimited boards
On higher plans
Time tracking
Yes 
Users 
Unlimited 
Unlimited 
6-unlimited

Bottom Line

Smartsheet was founded in 2005 and has grown to employ over 1,500 employees in those 15 years. More than that, Smartsheet has become an industry-recognized leader for project planning and management for businesses of every type. With collaboration tools, automation, and easy customization, managers and teams can make the most out of every task and project with this smart and powerful management platform.

Martha Kendall Custard writes for top10.com and is a conversion-driven marketer and B2B content creator who improves brand authority while making sales. She works with SaaS and software companies as well as digital advertising agencies to write strategic blog posts that drive traffic and convert.

Smartsheet customer reviews

Based on 27 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Write review

Adjust category ratings

Ease of use

Ease of use

Brand satisfaction

Value for money

Service quality

Brand satisfaction

Ease of use

Brand satisfaction

Value for money

Service quality

Value for money

Ease of use

Brand satisfaction

Value for money

Service quality

Service quality

Ease of use

Brand satisfaction

Value for money

Service quality

Share your experience

People discuss, price, satisfaction level and more.

Write your review

20 Oct 2021

Almost done!

Check that everything's correct, fill in your details, and submit your review!

Anonymous

Ease of use

Brand satisfaction

Value for money

Service quality

Today

Your review will be screened by our team
Whoo-hoo!
Thanks, we love getting your feedback

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

7 months ago

They are easy to use and also makes projects go smoothly. I am very impressed with how well smartsheet is

7 months ago

I'm currently using this software, and trust me they are actually awesome since I didn't have any difficulty understanding how to use it.

7 months ago

It make sure that everybody knows who is doing what and when it is due. Plus you can always make changes add people names and add new task

8 months ago

I used this a little bit and I can't wait to use it again I rather enjoyed it

8 months ago

Smartsheet is easy to use, affordable, and can keep track of the progress of your team with a click of a button, and they have a mobile app.

8 months ago

It is highly productive and efficient and takes the work out of your hands.

9 months ago

Allows you to optimize processes, offering predesigned templates, data crossing between the different worksheets

9 months ago

I absolutely love this product. Smartsheet does exactly what I need and is very user friendly.

9 months ago

I have only used it for a few months but find it to be easy to use and easy to stay organized

9 months ago

My online dashboard and charts indicated that my business is growing very well

1 years ago

The smart sheet service is continues to impress. It saves things quickly and easily. The performance of this program is consistent and reliable

1 years ago

this is a great software package and it is so user friendly that anyone can learn it very quickly

7 months ago

Overall, they offer good quality and a good customer experience. I have not had a negative experience with them

8 months ago

I have used smart sheet as one of several tools for project management. It is very flexible to be used several different ways.

8 months ago

I gave this rating of smart sheet because it's pretty nice. It's really easy to use and comes in handy. It's not entirely worth the price though.

8 months ago

One of my clients uses Smartsheet, and it seems to work well for them. I am a relatively new user of the software, so I'm still learning. Overall impressed with what it can do in a team online setting.

8 months ago

Keeps my files organized and easily accessible from my computer and remotely

9 months ago

Great business tool to keep track on business calculations and it's easy to use

9 months ago

I use smart sheet on a weekly basis. It is easy to use, and cost effective. While there are other project management software available, they are costly.

a year ago

It is easy to use and provides great tools. It is a value for money. The tech support is great too

27 reviews