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FreshBooks Review (2024)

Project Management Software for Freelancers and solopreneurs
By Martha KendallBy Martha Kendall -
Last Updated: Jun 08, 2023
797 reviews
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From $4.50/month/year
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Our Verdict

Is FreshBooks Worth Signing Up For?

FreshBooks’ project functionality integrates seamlessly with its cloud accounting platform and is tailor-made for freelancers and small business owners that are working on projects for their clients—whether billing hourly or for a flat fee. Its functionalities include a pop-up time tracker, automatic invoice generation from an hourly log, and a discussion tab for posting updates and sharing files about a project.

Price
From $4.50/month/year
Storage size
N/A
Views
N/A

FreshBooks at a Glance

8.6
Editorial Score

Customizable Dashboards

Drag-and-drop interface, invoicing and payment features, no gantt charts
8.0

Collaboration Tools

Upload, annotate, and make notes about files shared in the system, invite team members to projects
8.0

Value for Money

$8.50-$27.50/month for 5-unlimited billable clients, depending on the plan
9.5

Automations & Integrations

100+ app integrations including Pipedrive and Calendly
7.5

Free Trial/Guarantee

Free 30-day trial
10.0

FreshBooks Pros & Cons

PROS

Separate discussion area for sharing files
Automatic invoice generation from hourly log
Drag-and-drop user interface

CONS

No Gantt charts of other project diagrams
No built-in VoIP for in-app phone calls

Top FreshBooks Reviews

JL
Jinx Lothar
Happy time. Useful product
Had a really pleasant time while talking to one of FreshBooks' account manager. John was super talkative, polite and well trained in his profession. Having service with FreshBooks for just a little over 3 years, had few issues in the past, got solved right away. Would recommend their service to my partners.
Julie Porter
Shaq was very friendly and…
Shaq was very friendly and knowledgeable. He talked me through and demonstrated how to get the most for my businesses. Shaq was very informative and patient. Thank you Shaq
Do
DoctorB
More great FreshBook experience
A follow up review to the first I posted.... yet more great service from FreshBooks with another special shout out to Connor who has gone above and beyond to support me landing on the platform; and done so with patience and responsiveness. Just started using the platform and am so excited to find such a great resource. Two thumbs up for Freshbooks. I think this will be a game changer for how I invoice!
See all FreshBooks reviews

How do I know I can trust this FreshBooks review?

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FreshBooks FreshBooks Visit Site

Overview

Key Use: Tracking time spent on projects and automatically generating invoices

Price: 

  • $15/month for 5 billable clients (Lite plan) up to $50/month for 500 
  • billable clients (Premium plan) Custom pricing available for 500+ billable clients. 
  • Currently on sale at 70% off for 3 months:
  • Lite- $4.50/month; Plus- $7.50/month; Premium- $50/month

Storage: No limit on storage for attached project files

Free trial: Free unlimited 30-day trial

How FreshBooks Works

Features and Functionality

Pop-Up timer

Keeping track of time expenditure on client projects couldn’t be easier with FreshBook’s pop-up timer. 

In order to use the pop-up timer, users simply need to create a client, associate a project with them, and click on the play button. Users can even change the timer if, for instance, they move between several client projects in close succession. A ‘billable’ button lets users toggle whether or not the current activity should be added to the client’s invoice. Finally, a “what are you working for” section allows users to populate notes describing the exact activity they were working on. 

Activity Tagging

In addition to adding narratives manually, users are able to create and assign tags for their projects. These make it easy for clients to quickly review what they are being billed for—and divide the invoice between different departments.

One Click Invoice Generation

FreshBooks makes it easy to track time expenditure on client projects—but even easier to get paid! Because the Projects tool sits within the online cloud accounting platform, it’s main purpose is to easily generate invoices to bill clients. All users have to do is click the ‘Generate Invoice’ button from the drop down at the top of the screen and an itemized invoice for their client will be automatically produced. It can then be inspected and sent to the client for payment.

Collaboration Tools

FreshBooks knows that freelancers don’t work in a vacuum—and its Project tool makes it easy to quickly send project files back and forth with clients. The Project tab is divided between ‘Review’ (for reviewing time tracking entries) and ‘Discuss’ (for sharing files).

In the ‘Discuss’ tab, users are able to quickly upload, annotate, and make notes about files that they share through the system.

Additionally, users can invite other team members to the project. The search functionality also lets them filter according to the user role. 

The list of file types that can be shared through this means includes:

  • Documents such as Word files and PDFs
  • Image files includes .gifs, .jpeg and .png
  • Spreadsheet formats including .xlsx

Files can be up to 50MB in size. A maximum of 40 files can be attached to any one project post.

Users are able to add additional FreshBooks users to their Project teams—and give them different levels of access. Adding an ‘Accountant’, for instance, is free, but only gives the user the ability to access reports, categorize expenses, and create journal entries. All other access types, including Admins, are billed at the usual cost of FreshBooks licenses.

Data Privacy

FreshBooks does store all users’ business data in the cloud, so it’s important that users feel confident in trusting the provider with their sensitive business particulars.

Some good news on that front:

  • FreshBooks has an easy-to-understand privacy policy posted on their website which details the encryption that the company uses to secure all data transmitted through the app. The tool always uses the Secure Sockets Layer (SSL) protocol when transmitting any information, such as credit cards, between the user and its cloud.
  • Additionally, the company appointed a dedicated Data Protection Officer (DPO) and is fully compliant with the General Data Protection Regulation (GDPR). Any European citizen wishing to exercise their rights under the GDPR can make a data request to the company and obtain any Personally Identifiable Information (PII) that it holds about them. Although all PII is always scrambled within FreshBooks’ internal systems and not held in a human-readable format.

FreshBooks Apps

FreshBooks does not offer any apps for desktop; rather, its functionality is designed to be accessed online from its website.

The company does, however, offer mobile apps for both Android and iOS. For freelancers that want to track time spent on work done outside of their workspaces, such as at meetings or with clients, this is a great addition.

Both apps can be installed through the official app repositories: the Apple App Store and Google Play.

Both apps offer the following features:

  • Create invoices on the go
  • Photograph lunch receipts and other deductible expenses and import them directly into the online expenses area
  • Notifications for important client questions and conversations

FreshBooks Customer Support

FreshBooks offers excellent customer support that is noted for being both responsive and competent. 

The company operates a live chat system powered by Solvvy which automatically tries to guess the best solution for users’ queries:

That was all that was required to resolve our “problem.” But if we had to dive deeper, we could have either opened a ticket or spoke to the company’s dedicated helpline. The company even promises that a “Support Rockstar” will answer the call “within 2 rings.”

FreshBooks Pricing

Pricing & Special Offers

Project management is simply one of the features within FreshBooks, which is primarily intended as a cloud accounting and invoicing platform. In addition to the project management and billing functionalities, FreshBooks allows users to generate, send, collect, and log invoices. 

The software must be bought as one product, as individual components are not sold separately. The licensing costs are:

Yearly pricing:

Plan:
Lite
Plus
Premium
Cost per month (billed annually):
On sale $4.50 per month yearly (reg. $15)
On sale $7.50/month yearly (reg. $25)
On sale $15/month yearly (reg $50)
Billable clients:
5
50
500

Monthly pricing:

Plan:
Lite
Plus
Premium
Cost, billed monthly:
$15
$25
$50
Billable clients:
5
50
500

Custom pricing is also available which provides a personal Account Manager, customizing training, and integration with Quickbooks and Xero.

Besides allowing users to bill more clients, Plus includes the following extra features above Lite:

  • Double-entry accounting
  • Configure retainers for clients billed on that model
  • Automate recurring invoices
  • Create unlimited client proposals
  • Charge client credit cards

Premium includes all Lite and Plus features and increases the total allowable clients to 500.

Our opinion is that all plans represent good value. Choose the best value for your requirements. FreshBooks is a mature solution that includes everything businesses need to streamline their client invoicing and billing process. For freelancers and small business owners that spend a lot of time working on projects—whether billing on a fixed basis or per hour-- the extra features that Plus provides are a great value-add.

FreshBooks Alternatives

How FreshBooks Compares to Other Project Managers


Freshbooks
Monday.com
Proggio
24/7 Support
Enterprise tier only
x
Dedicated Account Manager
Enterprise tier only
x
x
Drag and drop
Some functions
Integrations
Hundreds including Dropbox and Hubspot
Multiple options including Jira, Zendesk, and Outlook
Jira
Unlimited boards
Not board-based
Yes
Yes
Time tracking
Pro and Enterprise tiers only
Yes
Users
Unlimited 
Unlimited 
Free up to 3. Premium offers 26 or more.

FreshBooks FreshBooks Visit Site

Bottom Line

If you’re a freelancer, solopreneur, or small business owner who works on lots of client projects, then FreshBooks’ project management software is a terrific tool. We loved that users can view a tagged list of time entries and then automatically generate an invoice. The collaboration feature is a nice add-on and the interface is mostly drag and drop. It is highly recommended.

Martha Kendall Custard writes for top10.com and is a conversion-driven marketer and B2B content creator who improves brand authority while making sales. She works with SaaS and software companies as well as digital advertising agencies to write strategic blog posts that drive traffic and convert.

FreshBooks reviews

Average • Reviews 797
on
Excellent
58%
Great
15%
Average
6%
Poor
5%
Bad
16%
Sort by
JL
Jinx Lothar
6 months ago
Happy time. Useful product
Had a really pleasant time while talking to one of FreshBooks' account manager. John was super talkative, polite and well trained in his profession. Having service with FreshBooks for just a little over 3 years, had few issues in the past, got solved right away. Would recommend their service to my partners.
Julie Porter
6 months ago
Shaq was very friendly and…
Shaq was very friendly and knowledgeable. He talked me through and demonstrated how to get the most for my businesses. Shaq was very informative and patient. Thank you Shaq
Do
DoctorB
8 months ago
More great FreshBook experience
A follow up review to the first I posted.... yet more great service from FreshBooks with another special shout out to Connor who has gone above and beyond to support me landing on the platform; and done so with patience and responsiveness. Just started using the platform and am so excited to find such a great resource. Two thumbs up for Freshbooks. I think this will be a game changer for how I invoice!
Shaun Prior
8 months ago
Cannot believe how helpful this is
Cannot believe how helpful this is. Powerful, comprehensive, intuitive and efficient. This will be invaluable for my business for sure. Particularly love the wealth of support especially my own dedicated account manager Connor Graham who reached out to me immediately on sign up and has been there ever since. Absolutely delighted to recommend this office suite for whatever your business needs require.

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