DeskTime Review

Top10.com Staff

In a Nutshell

DeskTime is not a typical product management software, but rather a time tracking tool that makes projects more efficient by monitoring and reporting on how employees are spending their time. The software, which aims to boost productivity by 30%, also integrates with other product management tools for those who need a more comprehensive solution.

pros

  • Free trial with unlimited users
  • Integrates with multiple third party apps

cons

  • No collaboration tools included
  • Task management functions limited

DeskTime DeskTime Visit Site

Features and Functionality

DeskTime features automatic time tracking, so that the hours an employee works are tracked from the moment they turn on their computers until the moment they turn them off. You'll see what websites and apps the employee is using and be able to categorize which of them is productive or unproductive. DeskTime will take this data and calculate the employees’ average productivity. In addition you'll be able to see the title of the documents your employees are working on to give you a good idea of how much time they are spending on a given project or task.

If you want to drill down even further into how productive your employees are, you can set DeskTime to automatically take screenshots of your employees' screens every 5, 10, 15 or 30 minutes. If you wish to get an idea of productivity without violating privacy, you can program DeskTime to take blurred screenshots.

DeskTime also has a number of reporting features, so that you can see how much time was spent on a project in total, and estimate how long future tasks are liable to take. You can set hourly rates for employee time, so that you can automatically calculate costs and how much clients should be billed. You can also create customized reports which can filter the data collected by DeskTime in whichever way you need. 

Other key features of DeskTime include:

  • Offline time tracking
  • Pomodoro timer
  • Private time option
  • Employee absence calendar
  • Team contacts
  • Android and iOS mobile apps
  • Integration with 3rd party apps

Plans and Pricing

DeskTime offers a free plan which is only good for single users who want to keep track of their own time. The plan offers basic features, but doesn’t offer advanced features, such as URL tracking and reports. Businesses will have to opt for DeskTime Pro, which offers all of the software’s features, plus priority support starting at $7 per user each month. The per user price goes down the more users you have. There is a 14-day free trial to test the paid version.


Lite
Features
Pro
Premium
Enterprise
DeskTime Free
Free
Time and app tracking, mobile app
N/A
N/A
N/A

DeskTime Pro

$7/month
All DeskTime features, plus priority support
$95/month* 
$124/month*
$190/month*

* Price for 16 users. The price of the Pro plan fluctuates with the number of users, ranging from 5 to 120+ users. 

Ease of Use

DeskTime has a clean and easy-to understand interface with simple stats that you should have no problem digesting. Time tracking is automated, which further simplifies the process. You can download the software to your computer with the click of a button and setup is guided step-by-step.

DeskTime DeskTime Visit Site

Customer Service and Support

DeskTime has an FAQ section that covers all the bases, as well as multiple channels to contact support for those who need further help. There is no telephone number to call, but you can request that a DeskTime agent call you. Additionally, there is an email support option and a live chat. Support is not available 24/7, so you may have to wait for an agent to get back to you outside of business hours, however, paid users get priority support, which guarantees a quicker response.

Bottom Line

While it’s not a comprehensive project management solution, DeskTime can help companies and individuals understand how to work more efficiently and boost their productivity significantly. It’s easy to use, and features such as URL tracking and auto screenshots will help ensure your employees are working to their maximum capabilities.

Top10.com's editorial staff is a professional team of editors, writers and experts with dozens of years of experience covering consumer, financial and business products and services.

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20 Sep 2020

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