Upserve Review

Top10.com Staff

In a Nutshell

Upserve’s impressive range of services and applications come packed to the brim with more than 100 incredibly useful features, such as menus that can be customized in an instant and real-time updating of tables, seating, and customer profiles. Combine this with Upserve’s amazing analytical capabilities, and you have a POS system capable of handling all the workload of a busy restaurant—and more—with ease.

pros

  • Swift, simple, and adapts to any type of hospitality business
  • Highly detailed reports and analytics available

cons

  • No Ecommerce capabilities
  • Compatible with Apple products only

Upserve Upserve Visit Site

What's on Offer

  • Upserve HQ (Analytics)
  • Breadcrumb POS by Upserve
  • Upserve Payments
  • Upserve Live (Mobile App)
  • A highly intuitive interface that is easy to navigate and simple to use
  • An “Offline” mode which captures credit card details even when the internet is down
  • Highly competitive payment processing fees and charges
  • 24/7/365 customer support through a variety of channels
  • Hardware rentals and equipment purchases
  • Streamlined partnering with third party applications such as QuickBooks
  • Deeply detailed reporting features
  • No setup or installation fees
Upserve POS review

More Reasons to Choose Upserve POS

As many hospitality businesses are seasonal, Upserve offers a seasonal operation feature with its Breadcrumb POS system. Instead of being charged in full while your business is inactive, you only need to pay a minimum monthly service fee.

Being a cloud-based POS, managers are also able to check important shift data, sales, and employee performance from anywhere, as long as they have an internet connection and an iPad or iPhone.

Who Uses Upserve

Created by former hospitality professionals, Breadcrumb POS by Upserve has been exclusively designed with its end users in mind: restaurant managers and servers that need a fast-working, simple system. Their point of sale service is extremely capable of handling the unique workload of hospitality businesses.

Ease of Use

Breadcrumb’s point of sale system integrates into existing and new hospitality businesses with ease. All you needed to get started is to open an account via the website and to ensure there is a stable WiFi connection throughout your entire premises.

Setup generally takes a couple of days until hardware arrives and everything is installed correctly, however Upserve can offer same-day setup under certain circumstances. Additionally, this company does not charge for setup and installation, something which is welcomed by many business owners.

Regular, complimentary software updates ensure that Breadcrumb’s service runs at optimum speed and efficiency at all times. And the combination with Upserve’s incredible analytics and reporting makes this a very well-rounded POS.

Though there is a great deal of information available via the website, no specific details regarding the application process have been provided. Customers interested in Breadcrumb’s point of sale service are first advised to begin with a 14-day free trial, which may begin after a client opens an account and enters some basic information. The website is secure, and you can breathe easy knowing that your details are kept safe via encryption.

What’s Unique About Breadcrumb POS?

One of the most unique features of this POS is the Offline Mode, which is an incredible lifesaver for customers and their businesses. If, for whatever reason, there’s a power outage or the internet connection gets shut down, the point of sale enables servers and staff to continue to collect encrypted credit card details and store them securely on its system. Once connections have been restored, the system will automatically process the outstanding payments. This is a crucial feature as one of the downsides of using a cloud-based POS is that if the internet or power is cut, the entire system usually becomes inoperable. 

This service also offers a very competitive payment processing plan. Card swipe costs are calculated using Interchange Plus pricing, with a minimal 0.10 per transaction fee. However, there is no further information on their website regarding per transaction costs for EMV (chip) dips, checks, or debit cards.

Additionally, as Breadcrumb is currently owned by Upserve, their customers are able to access Upserve’s highly detailed analytics, reporting, and inventory features.

Pricing (Software and Hardware)


Core
Pro
Enterprise
Price starts at
$99 per month/location
$249 per month/location
Call for quote
Recommended for
Single location restaurants, small staff
Multi-location, multiple terminals, avg. ticket order over $30
Large multiple location groups (50-500 locations)

Upserve offers more pricing options than most for both software and hardware, including the ability to purchase hardware outright, monthly financing, and Prix Fixe which is a service offering that eliminates the need for high upfront capital expenditures for hardware or software.

Upserve added Breadcrumb POS into its Restaurant Management Platform—a single solution to help restaurateurs run their most critical operations in the restaurant. The entire Platform includes Breadcrumb POS, Upserve HQ (analytics and reporting), Upserve Live (mobile app), and fair rates for Upserve Payments (payment processing).

The Upserve Platform comes in 2 editions, Core and Pro, which determine how much you pay. Both editions include the first Breadcrumb POS terminal for free. Additional terminals run $50/month each for the POS license. Core is $99/month/location while Pro is $249/month/location. 

While Core and Pro editions are mainly for the awesome Upserve HQ features, there are slight differences for Breadcrumb POS. The major differences being unlimited integrations, and EMV and contactless payments with the Pro edition, which also includes the 1st EMV reader valued around $250.

Upserve offers 2 types of billing plans for Breadcrumb POS:

1. Monthly Contract. The standard is a 3-year contract paid each month. You can, however, get a discount for paying the annual contract sum in advance. And if you'd rather not be tied into a contract for a long duration, they do offer month-to-month contracts, but at a premium. Hardware can be purchased through their store site.

2. Monthly Contract with Hardware Included. This pricing is determined based on your needs and includes the hardware for your device amortized across your contract duration. This package is great if you're looking to reduce upfront hardware costs.

Contract Terms

In a refreshing twist, Upserve offers potential customers the unique opportunity to read through its entire Merchant Agreement via its website. This transparency is highly invigorating and demonstrates clearly that it has nothing to hide—whether in its fees and charges or contract terms and arrangements.

Upserve makes sure that all the legal aspects of its services are spelled out in great detail, including what happens if the system enters "Offline Mode" and that it reserve the right to suspend operations should it suspect fraud. Issues with hardware purchases, and returning faulty hardware are also diligently covered, ensuring that potential customers are fully aware of all vital points before engaging their service.

Since Upserve delivers everything as a Platform, it's hard to remove one solution from the mix since each Platform solution includes payments, Breadcrumb POS, and Upserve HQ. As previously stated, there are 2 options for purchasing the Breadcrumb POS—hardware excluded and hardware included.

If customers wish to cancel their monthly plan, they must look at their contract for duration length or may incur expenses for canceling the contract earlier than contract end date, so it is highly recommended that customers review these terms and conditions thoroughly before signing. These fees for early termination are pretty standard with any contract.

Upserve offers free installation, free 24/7 US-based support, and free software updates.

Bottom Line

From basic features such as easy menu customization, through to in-depth, detailed analytics, Breadcrumb does a lot of heavy lifting, taking the load off its customers.

While the past few years were somewhat turbulent under Groupon’s ownership, since teaming up with Upserve, this company’s reporting capabilities and customer service department have improved immensely. 

Upserve Upserve Visit Site

About Breadcrumb POS By Upserve

Originally founded by Seth Harris in 2011, Breadcrumb POS made waves in the hospitality industry with its friendly interface and streamlined processes, and grew its customer base quickly. After a short run, in 2012 the company was acquired by Groupon. Following on from a strategic partnership formed in 2015, Upserve purchased Breadcrumb from Groupon in May 2016. Since then, Upserve has continued to improve upon Breadcrumb POS’s existing features, and payment processing services, and has further expanded its customer service offering. Together, they now serve more than 6,000 restaurants in every US state.

Physical Address

10 Dorrance Street

Providence, RI, 02903

United States

Top10.com's editorial staff is a professional team of editors, writers and experts with dozens of years of experience covering consumer, financial and business products and services.

Upserve customer reviews

Based on 30 reviews

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Top Reviews

Bessie, MO
10 months ago

Ease of use

Brand satisfaction

Value for money

Service quality

They have thebest customer service and website. I don't dislike anything about Upserve.

Jas, FL
9 months ago

It worked well and the customers happy and was a smooth process going through every transaction

Jamie, FL
8 months ago

I use this POS system at work and it's super simple to use and pretty self explanatory, idk maybe I'm just used to it cause I use it a lot but I love Upserve

Nick, IN
9 months ago

It was easy to use. The employees were easily able to clock in and out using it. There weren't many issues.

Tom, OK
10 months ago

The Upserve table side feature stands out to me. And the fact that it's easy for staff to use

Chris, FL
10 months ago

They are the best POS around at the moment. I do find their different billing to be confusing.

Melissa, PA
a year ago

I really like this system it is user friendly and easy to use, easy to do maintenance...I really like it

Leo, PA
8 months ago

Also positive as well, worth it for what it offers. Its overall worth it and would keep using it

Kay, IN
a year ago

I used it for one of my past jobs and it was pretty easy to get the hang of. It took a minute to understand how everything ran and where everything was but that's how it is with every POS system

Brenda, VA
8 months ago

I gave it a lot of thought before choosing Upserve. Family and friends recommended it and I have not been disappointed.

Amelia, IN
8 months ago

I feel like they're pretty good at keeping reasonable prices however the customer service could be better.

Becky, UT
10 months ago

I was pleased with the experience I had with them.. A friend recommended that I try them and I was very pleased and happy that I did.

Fran, OH
10 months ago

Very surprised with how easy it is to utilize and the great layout. No complaints at all and would definitely recommend.

Katy, WI
10 months ago

Upserve isn't bad. Sometimes it can be a bit buggy but that's really all POS systems. Good software.

Cate, VA
9 months ago

Got what expected, with little or no problem, easy going, easy to deal with, very convenient

Robbie, NC
a year ago

This system is overall okay, but there are a few problems we have had. And for most people, it's a little harder to learn.

Ruby, NC
10 months ago

This company is one of the few companies that actually make me feel good about what I'm getting. I trust the brand and the company

Pamela, TX
9 months ago

There is nothing to dislike. Very easy to understand and use. One of the easiest I have ever used. User friendly.

Sasha, FL
8 months ago

I love the simplicity of the use through the app as well as taking point of sales with the clients

Cherry, PA
9 months ago

Everything was fine so I gave it a decent rating. It's easy to use and no major problems so that's a plus

30 reviews