Expert Review

Customer Reviews

Lightspeed Review

31 reviews

In a Nutshell

Lightspeed offers powerful POS systems for the retail and restaurant sectors, putting greater focus on retail in the U.S. Whether you use Lightspeed Delivery for your restaurant or Lightspeed eCom to sell products, you get the same level of detail and function. Accounting integration with Quickbooks takes only a few clicks. You can also manage special orders and discounts from your Mac or iPad, and include special touches like branded receipts.

pros

  • Native analytics for products, sales and employee management
  • No setup fees

cons

  • High per-month costs
  • Customer complaints of software glitches

Lightspeed Lightspeed Visit Site

Here’s Why Successful Businesses Choose Lightspeed

“We have been using Lightspeed since it was first introduced. The company has been great to work with and really cares about small businesses. The program keeps evolving and seems to get better and better with every update. I would recommend it to any small business that wants to be as efficient as possible and wants a POS that can grow with them.”

- Ray's Bike Shop

“Lightspeed Restaurant is extremely user-friendly and offers excellent technical and customer support. Lightspeed has a lot of options for formatting the POS, which is an asset to any restaurant.”

- Hive Cafe Solidarity Cooperative

“Lightspeed is like your most important employee. It manages your entire business for you. Now, I can focus on what Exclucity is going to look like in 5 years, in 10 years. I’m 1000% confident that we will continue to expand and continue to grow.”

- Exclucity

Why Go With Lightspeed

Lightspeed is a business management tool for the service and retail industries as well as a powerful POS system. The restaurant POS allows you to create floor plans that match your restaurant seating plan, control system access between your staff members and the ability to create and edit your menu online. You can print your orders anywhere, seamlessly sending information from your front desk to the kitchen. Specific features for different types of business is what sets Lightspeed apart—for example a bar tab integration for clubs, or a bill splitting for café’s and dining.

LightSpeed customer

What’s On Offer

While some platforms cater to only one industry, Lightspeed has very different functionalities for different industries. That means the available features can vary wildly from retail to restaurants, and even to specific verticals within each industry. These include:

LightSpeed Retail:

  • Import your stock to an online platform with one click 
  • Create discount codes
  • Use spreadsheets to update product data
  • HD product display
  • Choose from customizable eCommerce templates  
  • Create point-based rewards systems with Lightspeed Loyal
  • Allow customers to create wish lists 
  • Organize shipments through eCom’s back office
  • Integrates with shipping apps like EasyPost and Shipstation 
  • Improve marketing with built-in SEO tools
  • Create newsletters and send email notifications
  • Websites available in up to 14 languages
  • Track performance with weekly sales reports

Lightspeed Restaurant:

  • Create customizable menus with photos and menu descriptions
  • Adjust floor plans for the whole staff to view
  • Kitchen display allows you to create viewable kitchen plans
  • Create individual staff profiles
  • Process takeout and delivery orders
  • Access data, menu, and ordering system from mobile devices
  • View progress through real-time reporting 
  • Create individual staff reports to track hours and performance
  • Get an overview of sales and cash drawer activity with end-of-day reports

No matter what you use Lightspeed for, you can expect many other features, including: 

  • Multi-tender options

  • Inventory management with extensive customization right down to individual item/piece inventory tracking. You can also bundle items for group item sales and promotions

  • Purchase order management for tracking vendors and PO’s, merchandise management, shipment correction, and event customer/warranty returns

  • Employee management with a basic time clock for employees, employee sales, customizable roles and more

  • CRM functionality to better engage current customers, prevent customer loss, manage customer data, etc.

  • Work order management

  • Multi-store functionality to transfer between locations, and warehouses and kiosk/mobile POS functionality for things like tradeshow events.

  • There are also different integrations available, including QuickBooks, Xero, NimbleSchedule, Booxi, and MailSync or MailChimp.

Additional integrations and add-ons for Lightspeed POS include:

  • Accounting software

  • Loyalty rewards to integrate with CRM-related programs to track and reward customer behaviors

  • Scheduling to keep track of employee hours over the web, including time-off requests and shift trades

  • Ecommerce integration so you can use your own web store to sync data between the platforms

  • Rental management for retailers who rent equipment, like bikes or tools

  • Email marketing to take advantage of platforms like MailChimp for building customer engagement and return purchases

More Reasons to Choose Lightspeed

Lightspeed is technically a cloud-based POS platform with all information stored on Lightspeed services and synced automatically to each device you use. If you use a desktop device then you can also access Lightspeed through a browser interface. That’s not required if you prefer a mobile or tablet experience—the iOS app can be downloaded to your iPad to use as your POS device.

In either case, you’ll need the additional hardware for checkout purposes, including a register and printer as well as integration with a barcode scanner for retail establishments. Because it can be run in both formats, Lightspeed sells all the peripheral hardware in bundles if you don’t have it on hand. This includes the choice of the iPad POS kit (drawer, stand, socket scanner, receipt printer—iPad not included) or the Desktop POS kit including the draw, USB scanner, and printer. Like the iPad, you’ll need to source your own computer.

Due to the browser interface you’re not locked into using an Apple desktop product. This gives you more freedom with the environment you’re working in.

Ease of Use

The front end register and the back end management tools are both very easy to use. Like many iPad solutions it’s beautifully designed and involves a very small learning curve to get to grips with. You will be guided through the desktop or iPad software to add inventory and manage payments. There are also a lot of customization options, for inventory, analytics and design. The iPhone app is also easy to use, although you cannot use it to take payments.

Whether you’re working tableside with guests or ringing out a long line of customers during a big promotion, you want your POS to function effortlessly. Lightspeed offers an extremely intuitive design that’s easy to operate both in the front and back end.

Because it’s primarily browser based, the setup and configuration is an easy step-by-step process with a wizard to guide you through setup from start to finish. The management functions are strategically grouped by categories in the back end, making all the most vital information readily available as opposed to be being buried within various menus.

Whether working in the front or in the backend, the buttons are easy to hit with clear and concise direction on functionality and progression through your sales process. It’s nearly impossible to get lost in menus. From product to employee management, customization and utilization of this POS platform is a breeze… and a pleasure to work with. Once you get the hang of it, it feels effortless.

What’s Unique About Lightspeed?

Lightspeed comes loaded with hundreds of pre-set printable reports that you can customize any way you like based on the date. Reporting is critical to running a business and Lightspeed definitely delivers. The platform allows you to view profits by total revenue or margin, track effectiveness of promotions, schedule and task employees, run end-of-day, and much more. The advanced reporting features of Lightspeed include a variety of responsive widgets so you can create a visual dashboard of the most critical elements for running your business. Also, any report can be exported to an Excel spreadsheet.

Beyond the advanced reporting, it also offers features for selling services alongside physical products. That extends the use of Lightspeed beyond just retail to include any service-based setting, like oil-change shops or any other business with service and repair orders.

Don’t think that the software is limited to just retail or service—Lightspeed also offers customized POS software fit for the restaurant industry as well.

Customer Support

Lightspeed boasts 24/7 support through its toll free phone number and contact form, as well as a live chat feature. The staff are friendly and knowledgeable and you will receive setup help completely free of charge, as well as free updates with as much support as you need to learn any new functionality. With secure backup on the cloud, you’re never at risk of losing customer data or important inventory information.

Pricing (Software and Hardware)

Retail

Basic
Starter
Standard
Advanced
Pro
$69/month
$99/month
$119/month
$169/month
$229/month

* Prices are for annual payments. If you choose to pay by month the rates increase.  

All of Lightspeed’s retail plans include a POS system with payment terminals, while benefits start to accrue with the starter plan. For example, the starter, standard, advanced, and pro plans all include eCommerce capabilities. The top 3 tier plans (standard, advanced, and pro) also include accounting tools, while the upper tiers also include customer loyalty tools and analytics. 

Restaurant 

Restaurant POS
$59/month 
Add-ons
starting at $12/month
Premium add-ons
starting at $39.99/month

The restaurant POS is offered at one simple price, though users have the option to add upgrades such as customer-facing displays, advanced reporting, and self-order table menus. The premium add-ons include accounting, loyalty apps, self-order kiosks, and delivery integrations. 

Contract Terms

Lightspeed has a 14-day free trial so you can try out the POS before you commit, making sure it’s the right solution for you, and then you’ll be offered a long term contract to get the lowest prices on a monthly basis. The standard term is 14 months. For hardware, Lightspeed guarantees a 30-day warranty of its own, which then transfers over to a manufacturer’s warranty.

Bottom Line

Lightspeed wins on features, with dedicated systems for retail and restaurant, as well as specialized options for subcategories within the restaurant industry, such as cafés or bars. You can choose your own powerful integrations from over 250 partners and buy all-in-one hardware solutions directly.

If you need to balance an efficient and intuitive interface with high functionality for front and back of house, then Lightspeed is a great choice. Just be mindful that functionality may change or be limited by the type of business—a representative will get you set up with what makes the most sense for you. If you’re a small business or startup this likely isn’t the right choice due to the high cost.

Lightspeed Lightspeed Visit Site

About Lightspeed

Lightspeed is a POS software provider based in Montreal, Canada. It was founded in 2005 with an aim to help local businesses recreate the convenience of an online shopping experience in a brick and mortar location.

Physical Address

700 St-Antoine Est, Suite 300,

Montreal, Quebec, Canada, H2Y1A6

711 Capitol Way South, Suite 705,

Olympia, Washington, United States, 98501

Top10.com's editorial staff is a professional team of editors, writers and experts with dozens of years of experience covering consumer, financial and business products and services.

Lightspeed customer reviews

Based on 31 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Write review

Adjust category ratings

Ease of use

0 people say

Ease of use

Brand satisfaction

Value for money

Service quality

Brand satisfaction

0 people say

Ease of use

Brand satisfaction

Value for money

Service quality

Value for money

0 people say

Ease of use

Brand satisfaction

Value for money

Service quality

Service quality

0 people say

Ease of use

Brand satisfaction

Value for money

Service quality

Share your experience

People discuss, price, satisfaction level and more.

Write your review

10 Jul 2020

Almost done!

Check that everything's correct, fill in your details, and submit your review!

Anonymous.
0 people say

Ease of use

Brand satisfaction

Value for money

Service quality

Today

Thank you!

Top reviews

D*****h, IL
9 months ago

Ease of use

Brand satisfaction

Value for money

Service quality

Lightspeed does what it says it will do. There are no bells or whistles. The service is reliable and adequate.

D***a, GA
7 months ago

Lightspeed is a good company to use which will save you time and errors in the long run but they are hard to get a hold of

J****n, CO
4 months ago

Love the features and services as they are helpful for me and I would love to upgrade my subscription soon

L**i, MA
9 months ago

Lightspeed offers an excellent product for all our needs. It's reliable and easy to use.

P****e, AZ
6 months ago

This has been one of the most consistently fast and versatile POS systems. It reaches all aspects of my needs.

J**e, ID
7 months ago

Lightspeed is the easiest POS system I have ever tried I love them. It makes my business simple

L***y, NY
8 months ago

I have never had any concerns or issues with any of our payments or acquiring information about anything.

J***n, MD
7 months ago

It does what you ask them to do, nothing more nothing less. If you pay for a basic service do not expect premium service.

M***, NH
5 months ago

It's a popular company and it is easy to understand it is self explanatory I have personally never had a problem with them

S**m, CA
7 months ago

Lightspeed is another program which makes running a business simple. Easy understanding, menus and options makes my job easier.

B***C, MS
5 months ago

Lightspeed service at a fast rate is what you get with this unique brand. They are capable of taking you to the next level.

A*n, OH
5 months ago

It was hard to understand at first but they helped me along the way friendly employees very helpful

C***C, CA
7 months ago

Lightspeed's software is efficient for my small business and helps run every aspect including inventory, customer relationships, payment processing and billing. Is a bit expensive to use.

C*****l, NY
7 months ago

They are indeed fast and quick to the point where they get things done. I believe they are as good as what you pay for.

C***n, PA
5 months ago

Haven't had any problems with this site and never have had to contact customer support for anything

M***W, TX
9 months ago

Extremely low latency. Highly competitive commission rates. Free demo account for strategy building.

P**l, WA
4 months ago

Dropped connections are a problem, in areas where WIFI connection is strong for other devices.

T****e, KY
7 months ago

It has been a while since I've used Lightspeed but there was nothing superior. It was a good software but I wouldn't say best. I had no complaints with it.

B***T, TX
7 months ago

Pro: Easy to use, intuitive. Complete system to get the job done. Con: system can freeze on the POS computer and have to be rebooted too often.

J*e, CA
9 months ago

Simple and cost effective solution for small businesses. Full suite of management tools to track activity, inventory, etc.

31 reviews