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Toast Review

Top10.com Staff

In a Nutshell

Toast is designed with restaurants in mind, keeping all your tech ingredients in one place for a stellar and efficient POS that makes running your restaurant easy. With its newly released Toast Payroll & Team Management product, Toast offers a well-rounded business solution.

pros

  • Tableside payment to turn tables quickly
  • Built with restaurants in mind
  • Easy-to-use, custom-built Android tablets

cons

  • High setup/monthly costs
  • Proprietary hardware required

Toast Toast Visit Site

Restaurateurs Are Raving

“Our tip pool has doubled since we implemented the Toast Guest-Facing Displays, just as I knew it would...This is one of those times when technology has really provided the opportunity for a financial win for the business.”

Jeff Good, Managing Partner of Broad Street & President of Mangia Bene Inc.

“We’ve saved about 15-20% annually by not having to pay for multiple platforms… when I priced it out over the course of the year, we’d be saving a few thousand dollars just by moving everything over to Toast Payroll.”

John Rhodes, GM of Alto Pizza Kitchen and Bar

“Without Toast, it would be much harder to do the volume we see at lunch. We might do 100 to 200 tickets over the course of a couple hours. Kitchen display screens have helped us achieve that level of service.”

Brad Gillis, Co-Founder of Homegrown

How It Works

Toast is a completely web-based platform with all information stored in the cloud. There is a LAN network necessity for customer functionality. All POS data, mainly your menu and local configurations, are downloaded and cached on individual connected devices. This allows your POS system to function even if your broadband connection drops.

No WiFi is needed as the devices are hardwired at POS, however handheld mobile tablets that require WiFi are available. Printing takes place via the local area network. In the event of an outage any credit card transactions are queued locally and then batched when connectivity returns.

The main hardware bundle offered is the terminal bundle, which includes a receipt printer, tablet, stand, and credit card reader, with additional routers and kitchen printers sold separately. You can also purchase the mobile device or handheld tablet bundle which enables you to take orders and payments directly at the table.

Toast POS hardware bundle
 Toast POS hardware bundle

Toast does not use iOS integration and instead works on Android technology. For their hardware bundles they offer Elo tablets, which are set up and configured ahead of time by their operations team. This way all customers are on official Toast hardware, which ensures higher quality technical support should an issue occur.

Reporting

From standard sales reports to labor, product mix, tips and more, there are a wide variety of reports available. All reports in the Toast POS system are updated in real time, so no matter where you’re viewing them, you’ll get up-to-the-second updates that change as you view them.

The summary report is the most robust as it includes net sales, gratuity, tips, table turn, a complete breakdown of all of your service types, and guest counts. It’s a scannable dashboard that provides the overview a manager or owner needs when they’re too busy walking the floor to dig through individual reports in the middle of a rush. If you want to drill down into any of the metrics you can do just that with a simple tap.

Toast POS interface
 Toast POS interface

Ease of Use

Even if you didn’t have a rep from Toast at your side helping you through setup and training, it would still be ridiculously easy to learn this system. Despite the amazing stretch of features built into Toast, you can still master enough to function and run your business in a few hours. It’s not difficult to learn, and the 30-60 minute training you receive initially goes a long way to helping you understand it, even without technical skills.

Cost and Contracts

The base price for Toast is $79 a month. Additional terminals run you $50/month per device. You do get a lot for that price, however. That includes the entire run of features (there’s no limitation on features), plus the mobile POS tech, advanced reporting and CRM, 24/7 support, and unlimited updates.


Toast mobile POS technology
 Toast mobile POS technology

This is where you have to think about the ROI of the product and decide if the more efficient operation with a robust platform like this will help you run a cleaner shop, turn tables faster, and thus pay for itself. If you can make it work the way it’s intended, then the price isn’t really that bad.

For restaurants that expect to need more than 6 terminals, we recommend speaking with a rep about custom pricing for volume. And of course Toast does charge for a few add-ons, although they are developed in-house and not externally:

  • $25/month for adding access to the loyalty program

  • $50/month for creating and utilizing physical and digital gift cards

  • $50/month for integrated online ordering

Thankfully, there are no contracts required. There is financing available with flexible payment options so you don’t have to pay the full hardware cost upfront, which is likely to pull you into a contract for the equipment. Check with your rep about financing requirements and stipulations.

Toast Toast Visit Site

Features and Add-ons

It’s surprising just how much is packed into Toast given the simplicity of the interface and intuitive design. For example:

  • Streamlined ordering with countertop terminals or at-the-table ordering with mobile tablets

  • Digital receipts sent to customers via email (a great way to capture email addresses)

  • Fully customizable menu groups categorized into smaller menus, such as breakfast, lunch and dinner, and further categorized in submenu groups like appetizer, salad, entrée, kids, etc. The modifier system for the menu is amazingly detailed giving you a lot of control over your menu

  • Native CRM functions for customer management and remarketing

  • Employee management for labor and scheduling

  • Time tracking

  • Loyalty programs

Toast Payroll & Team Management

Toast can help you streamline operations with its payroll and team management platform, created specifically for restaurants.

What do you get with Toast Payroll and Team Management?

  •  Payroll that syncs with POS

  • Automated tip distribution 

  • Hours synced to payroll

  •  Accurate payments

  • Tools that help you stick to changing regulations

Toast Payroll

Bottom Line

Toast is a true full-service POS system for restaurants that lets you run your entire restaurant from one interface. The feature-rich platform impresses at every level and runs on Android rather than iOS. This makes it cheaper and more versatile, and a great option for those restaurants that prefer not to invest in Apple products.

Frequently Asked Questions
How much does toast Toast POS cost?
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Toast starts at $69 per month for the starter plan, and the price increases to $99 per month and $199 per month for plans that include more features and can accommodate larger or growing businesses.
How does Toast POS work?
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Toast is a point of sale platform that allows restaurant owners and managers to organize operations in one centralized place. Toast processes payments, handles reservations and menus, and analyzes sales trends and staff productivity, amongst many other features.
Is Toast POS PCI compliant?
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Toast is a PCI DSS-approved level 1 provider, but that in itself does not make it PCI compliant. For a restaurant to become PCI compliant, the merchant must complete a self-assessment questionaire (SAQ) and implement the prescribed security measures according to PCI requirements.
Top10.com's editorial staff is a professional team of editors and writers with dozens of years of experience covering consumer, financial and business products and services.

Toast customer reviews

Based on 57 reviews

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29 Jul 2021

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Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

4 months ago

Toast works, makes my life easier and does its job. It takes seconds to learn how to use it.

4 months ago

I haven't used this to check someone out but I have used it as a customer. I like that each server can have a POS

5 months ago

I work part time at a restaurant and we use toast. I have no major complaints about the system. It's pretty easy to use.

5 months ago

The quality of service to clients improved after utilizing toast. I like the brands customer service.

5 months ago

This is a great service and it's so easy to use and useful to have I hope you know how simple it is to process purchases

6 months ago

It is very easy to use and I love it. I think they keep us very organized in our transactions as well.

6 months ago

It is easy to use and I have to use it for work. It is easy

7 months ago

Love their service , it has been smooth and seamless, I love it so much. I really have no reason to complain

a year ago

The best POS system out there that made sense and worked. It was fast and quick and easier to use.

1 years ago

We have tried other systems but toast is far better than anything we have ever tried. The system is reliable and scalable

1 years ago

Not only do I appreciate this company, my co workers do as well. Everyone would agree about it being the best available.

1 years ago

The ease of use was what was important to me. I also loved the reviews about it when I Googled it.

1 years ago

Toast was a little difficult to learn at first. But once you are familiar with itis a powerful service to use

1 years ago

It's very easy to use and intuitive. The handhelds are a great addition too. I also appreciate the ability to be able to be discontented from the internet, which can be out of our control, and not have to worry about a gap in service.

1 years ago

I like toast because it's very easy to understand and they help you through the process. We have saved a lot of convenience at our restaurant by using Toast

1 years ago

I think it's very easy to use, to adjust and I have had very little technical issues. The way it prints doesn't always make sense

1 years ago

Toast is very intuitive. The layout allows you to quickly submit orders and get back to work. I would highly recommend it to anyone looking for a POS that is easy to learn and operate.

1 years ago

Aside from some technical connection issues, the product is wonderful. The customer service rep is always available to reset connection issues almost immediately.

4 months ago

In quality, good service, they are good. I can as well recommend Toast to just anyone

5 months ago

Frequent issues with POS tablets not responding and customer care saying to "unplug and replug" which short term solves the issue but leaves ling term issue. Other than that simple and easy to use.