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Toast Review

Top10.com Staff

In a Nutshell

Toast is designed with restaurants in mind, keeping all your tech ingredients in one place for a stellar and efficient POS that makes running your restaurant easy. With its newly released Toast Payroll & Team Management product, Toast offers a well-rounded business solution.

pros

  • Tableside payment to turn tables quickly
  • Built with restaurants in mind
  • Easy-to-use, custom-built Android tablets

cons

  • High setup/monthly costs
  • Proprietary hardware required

Toast Toast Visit Site

Restaurateurs Are Raving

“Our tip pool has doubled since we implemented the Toast Guest-Facing Displays, just as I knew it would...This is one of those times when technology has really provided the opportunity for a financial win for the business.”

Jeff Good, Managing Partner of Broad Street & President of Mangia Bene Inc.

“We’ve saved about 15-20% annually by not having to pay for multiple platforms… when I priced it out over the course of the year, we’d be saving a few thousand dollars just by moving everything over to Toast Payroll.”

John Rhodes, GM of Alto Pizza Kitchen and Bar

“Without Toast, it would be much harder to do the volume we see at lunch. We might do 100 to 200 tickets over the course of a couple hours. Kitchen display screens have helped us achieve that level of service.”

Brad Gillis, Co-Founder of Homegrown

How It Works

Toast is a completely web-based platform with all information stored in the cloud. There is a LAN network necessity for customer functionality. All POS data, mainly your menu and local configurations, are downloaded and cached on individual connected devices. This allows your POS system to function even if your broadband connection drops.

No WiFi is needed as the devices are hardwired at POS, however handheld mobile tablets that require WiFi are available. Printing takes place via the local area network. In the event of an outage any credit card transactions are queued locally and then batched when connectivity returns.

The main hardware bundle offered is the terminal bundle, which includes a receipt printer, tablet, stand, and credit card reader, with additional routers and kitchen printers sold separately. You can also purchase the mobile device or handheld tablet bundle which enables you to take orders and payments directly at the table.

Toast POS hardware bundle
 Toast POS hardware bundle

Toast does not use iOS integration and instead works on Android technology. For their hardware bundles they offer Elo tablets, which are set up and configured ahead of time by their operations team. This way all customers are on official Toast hardware, which ensures higher quality technical support should an issue occur.

Reporting

From standard sales reports to labor, product mix, tips and more, there are a wide variety of reports available. All reports in the Toast POS system are updated in real time, so no matter where you’re viewing them, you’ll get up-to-the-second updates that change as you view them.

The summary report is the most robust as it includes net sales, gratuity, tips, table turn, a complete breakdown of all of your service types, and guest counts. It’s a scannable dashboard that provides the overview a manager or owner needs when they’re too busy walking the floor to dig through individual reports in the middle of a rush. If you want to drill down into any of the metrics you can do just that with a simple tap.

Toast POS interface
 Toast POS interface

Ease of Use

Even if you didn’t have a rep from Toast at your side helping you through setup and training, it would still be ridiculously easy to learn this system. Despite the amazing stretch of features built into Toast, you can still master enough to function and run your business in a few hours. It’s not difficult to learn, and the 30-60 minute training you receive initially goes a long way to helping you understand it, even without technical skills.

Cost and Contracts

The Toast starter packing is free, and is which is great for small restaurants who need one or two terminals. The Essential package, which includes online services like digital ordering and the Toast Takeout App, starts at $165 per month. Custom price plans are also avaible, but you'll need to schedule a call with a Toast representative. 


Toast mobile POS technology
 Toast mobile POS technology

This is where you have to think about the ROI of the product and decide if the more efficient operation with a robust platform like this will help you run a cleaner shop, turn tables faster, and thus pay for itself. If you can make it work the way it’s intended, then the price isn’t really that bad.

For restaurants that expect to need more than 6 terminals, we recommend speaking with a rep about custom pricing for volume. And of course Toast does charge for a few add-ons, although they are developed in-house and not externally:

  • $25/month for adding access to the loyalty program

  • $50/month for creating and utilizing physical and digital gift cards

  • $50/month for integrated online ordering

Thankfully, there are no contracts required. There is financing available with flexible payment options so you don’t have to pay the full hardware cost upfront, which is likely to pull you into a contract for the equipment. Check with your rep about financing requirements and stipulations.

Toast Toast Visit Site

Features and Add-ons

It’s surprising just how much is packed into Toast given the simplicity of the interface and intuitive design. For example:

  • Streamlined ordering with countertop terminals or at-the-table ordering with mobile tablets

  • Digital receipts sent to customers via email (a great way to capture email addresses)

  • Fully customizable menu groups categorized into smaller menus, such as breakfast, lunch and dinner, and further categorized in submenu groups like appetizer, salad, entrée, kids, etc. The modifier system for the menu is amazingly detailed giving you a lot of control over your menu

  • Native CRM functions for customer management and remarketing

  • Employee management for labor and scheduling

  • Time tracking

  • Loyalty programs

Toast Payroll & Team Management

Toast can help you streamline operations with its payroll and team management platform, created specifically for restaurants.

What do you get with Toast Payroll and Team Management?

  •  Payroll that syncs with POS

  • Automated tip distribution 

  • Hours synced to payroll

  •  Accurate payments

  • Tools that help you stick to changing regulations

Toast Payroll

Bottom Line

Toast is a true full-service POS system for restaurants that lets you run your entire restaurant from one interface. The feature-rich platform impresses at every level and runs on Android rather than iOS. This makes it cheaper and more versatile, and a great option for those restaurants that prefer not to invest in Apple products.

Frequently Asked Questions
How much does toast Toast POS cost?
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Toast starts at $0 per month for the Starter plan. The Essentials plan costs $165 per month, which includes more features and can accommodate larger or growing businesses.
How does Toast POS work?
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Toast is a point of sale platform that allows restaurant owners and managers to organize operations in one centralized place. Toast processes payments, handles reservations and menus, and analyzes sales trends and staff productivity, amongst many other features.
Is Toast POS PCI compliant?
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Toast is a PCI DSS-approved level 1 provider, but that in itself does not make it PCI compliant. For a restaurant to become PCI compliant, the merchant must complete a self-assessment questionaire (SAQ) and implement the prescribed security measures according to PCI requirements.
Top10.com's editorial staff is a professional team of editors and writers with dozens of years of experience covering consumer, financial and business products and services.

Toast customer reviews

Based on 113 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

a year ago

Toast is a superior product. It makes putting in orders easy. It really helps everyone on the team. We think this is a valuable service. Very affordable.

a year ago

It is very easy to order and complete transactions using this system. I also like that it can be used to complete transactions at the table when we are dining out.

a year ago

Toast was the best POS system I have ever used, very easy and convenient. I loved the handheld devices we could bring to the table.

a year ago

It was easy to use and l learned it fast. I also loved how it was set up to use. I liked that all the places I worked at used it!

a year ago

It's allowed me to be able to track all sales; beverage sales, internet sales, food sales, all good sales. Also can track when employees are clocked in and clocked out also the labor rate participation.

a year ago

It's something new that I decided to try and I have so far been pleasantly pleased with the results.

a year ago

It is one of the best. That is why it got that rating. Try working with a Aloha.

a year ago

Efficient and easy to use. Customers liked it and had no trouble using it. Will continue using going forward.

a year ago

Toast has been easy to use & easy to implement across all of our locations. It is super easy to train new people on.

a year ago

It's provides high quality services. It's one of the best brands. Easy to use.

a year ago

Toast is easy to use and also offer customer satisfaction. The value for money is also exceptional.

a year ago

It is a useful software that helps me to record my every data within a short time and short rate.

a year ago

Easiest system I've ever used. It was very easy for dining room speed. When you need it fast it really helps. Because of toast we were able to get our clients out in a timely manner.

a year ago

It's an all in one system with a light learning curve. Cost of ownership is great.

a year ago

I've only used it working in a restaurant. It was very easy to use compared to other POS systems. I'd prefer using it over Aloha or MICROS.

a year ago

They are amazing in every way from their system, which is easy as heck to use to their award winning customer service. When you are slammed with a dinner rush and a problem occurs I can call them and within minutes they have me up and running again.

a year ago

Toast is very customer and user friendly and a universal POS system for all.

a year ago

I love using Toast and Toasttab for my food purchases- it is one of my favorite point of sale systems on the market.

a year ago

Easy to set up and user friendly. We can integrate into our finance system easier. Customer support is very attentive.

a year ago

I found the interface intuitive, and it rarely had problems which could upset customers.

113 reviews