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SkyTab POS Review

Paul Kilinga

In a Nutshell

SkyTab is a point-of-sale (POS) system offering convenient and seamless all-in-one platform solutions for food and beverage (F&B) businesses. It comes with state-of-the-art hardware devices, user-friendly software interfaces, and extensive POS and customer management features to help you run your business efficiently and provide customers with a wonderful dining experience. If you need a top POS system, consider checking out SkyTab.

pros

  • 30-day free trial
  • Secure system with encryption and EMV payment method
  • Extensive mobile point-of-sale features and integrations

cons

  • Extensive mobile point-of-sale features and integrations
  • Some extra fees beyond monthly payments

SkyTab SkyTab Visit Site

Why Go with SkyTab 

If you’re looking for a convenient, portable solution for your POS needs, then SkyTab can meet your expectations and exceed them. SkyTab integrates well with your other POS systems, provides reports and analytics to help you make timely and better decisions, and gives you a general sense of the state of your business. Its features compare well with other providers, but its additional and unique features set it apart for bringing efficiency to your operations and enhancing your customer’s dining experience.

A crucial element in the restaurant business is safety and convenience in payment processing. SkyTab offers contactless payment options as well as credit and debit card solutions through its parent company Shift4—a global payments and financial technology provider. Customers can order online, reserve seats, and split checks when it comes time for payments. As for your staff, there’s a tip option available and a table management system with a customizable floor plan ensures your team caters to the patrons well. Overall, SkyTab makes the experience smoother and easier for both customers and staff.

What’s On Offer 

SkyTab offers several features to keep your business operations efficient and user experiences great. 

  • Contactless payments through NFC and QR codes
  • Secure and encrypted payment processing for EMV debit and credit cards
  • Accepts payments even on deliveries using the SkyTab 4G LTE and WiFi-connected devices
  • Online ordering and payment processing
  • Accept payments at the table or outdoors, and print e-receipts or paper receipts on the spot
  • Customer management systems such as loyalty programs and marketing campaigns
  • Conduct customer service surveys and receive alerts for poor dining experience ratings
  • Real-time insights for reporting and analytics
  • Integrates seamlessly with other POS systems such as Harbortouch, Future POS, and POSitouch

Ease of Use

Getting started with and using SkyTab is pretty straightforward. You'll need to provide your personal information—name, business, phone, email, city, and state—using the online form. A sales representative will then contact you via email to guide you on setting up your account, paying for the service, and the application documentation you will need. The website’s connection is secure, but you should always be careful when inputting financial details online.

SkyTab’s hardware includes the main command center POS system, the mobile handheld terminal, the purpose-built tablet designed to assist with table orders, and an intuitive kitchen display system with a 22-inch screen. Each of these devices have a nice design and the handheld devices are comfortable to handle. Moreover, the device interfaces are user-friendly and the software is very intuitive.

The SkyTab handheld terminal not only processes payments and prints out receipts, it also enables customers to rate their dining experience and leave a review about the service. Managers will get a notification on their phones in real time if a customer’s rating is below the preset standard, providing opportunities to quickly resolve any issues.

What’s Unique About SkyTab ?

SkyTab stands out among other POS systems for a couple of reasons.

  • Convenient mobility

Your staff will be able to accept payments at the restaurant table, on the patio, or even outdoors, for example, on a golf course. The SkyTab has 4G LTE connectivity, meaning you can even take payments while on delivery when there is no WiFi.

  • Split checks and easy-to-process tips

With SkyTab, you can easily split checks at a table if the customers decide to pay separately. Furthermore, the system offers four options for customers to tip servers: using one of the three preset amounts or clicking the Other button to specify a tip amount.

  • Back-office support

The InCharge mobile app has real-time insights about total sales, staff performance, open tickets, etc, enabling managers to have vital information at their fingertips. The integrated Lighthouse Business Management System delivers reports and helps with online ordering, email marketing, reservation management, and more.

Customer Support

SkyTab provides email and phone options for its customer support. When I tried the online form that leads to the email option, I received a response in about 10 minutes. The customer service agent offered to get my personal details so that a SkyTab team member who was closest to my location could contact me.

A resource center is also available on the SkyTab website offering educational content for merchants in the form of on-demand videos and more. SkyTab has a blog, but it only has four posts thus far.

Pricing (Software and Hardware)

SkyTab is available for $29.99 per month plus a non-waivable annual fee of $79. Your subscription provides access to a mobile app for analytics and cloud-based POS reporting and management tools. You’ll also have to pay a software support fee every month per equipment terminal for technical support and maintaining the SkyTab software.

You’ll pay shipping fees for the hardware out of pocket, but onsite installation and support from the company to get you started will be free of charge. SkyTab charges fees for third-party marketplace integrations, though the company claims it has negotiated with its partners to keep these as inexpensive as possible. Payment processing fees range from 3-4%.

SkyTab offers a 30-day risk-free trial. If you’re unsatisfied with the product and its functionality, you can send everything back to SkyTab for free. Since the SkyTab has 4G LTE connectivity, note that you’ll also be charged a fee if you exceed 200MB of data usage in a month. Plus, Shift4 will charge you $75 per each fixed or mobile equipment terminal for each 30-day period in which you don’t use its payment services. This may make it less ideal for seasonal businesses. 

Contract Terms

The commitment term for a SkyTab agreement is one year, and you’re expected to use Shift4 for the duration of the contract as your only payment processing provider. Both parties can terminate the contract under various circumstances, for example, unauthorized or unlawful use and defaulting on any obligation.

SkyTab offers a lifetime warranty on its hardware, and the company will fix or replace any malfunctions or damages at no cost to you. There are some warranty limitations, however, so you should check these beforehand. Shift4 will provide technical support 24/7. However, you’ll be expected to maintain the equipment well and even insure it. You’ll receive complimentary training for using the equipment during installation, and you’ll be able to access online training and webinars for your devices afterward.

About Shift4 

Leading global financial technology company Shift4 launched SkyTab on May 15, 2019. Shift4 is an American company founded by Jared Isaacman in 1999. It has several offices in the US plus an additional one in Vilnius, Lithuania. Aside from SkyTab, Shift4’s product offerings include VenueNext for managing events; Lighthouse Business Management for back office support; mobile ordering and wallets; turnkey ecommerce solutions like website builders; and solutions for casinos, sports, retail, and various other sectors. 

SkyTab SkyTab Visit Site

Physical Address

2202 North Irving Street, Allentown, Pennsylvania 18109, United States.

FAQs

How much does SkyTab cost? 
SkyTab is available for a one-month free trial, after which you’ll pay $29.99 per month plus a software support fee. Installation of the hardware and software is free and will be performed by licensed technicians but you’re responsible for any shipping fees. There may be additional fees for third-party app integrations. Moreover, you’ll pay an annual service fee of $79.

Is SkyTab legit? 
SkyTab is a legitimate POS system from the global financial technology company Shift4. It is not a scam, but there are a few online complaints. For example, on websites like Amazon, there are negative reviews regarding the longevity of the products. The Better Business Bureau (BBB) webpage also has some complaints about some of Shift4’s actions regarding money. The free trial option can enable you to test whether the company will be a good fit for your business.

Paul is a freelance technology and business writer, with a BA in Communications and Advertising and 5+ years’ experience crafting informative, research-driven articles for B2B and B2C audiences. Paul’s work has appeared on such websites as TechRadar Pro, Tom’s Guide and Southeast Asia’s Tech Collective in domains as diverse as cybersecurity, eCommerce and entrepreneurship, in addition to gracing the blogs of a slew of private B2B SaaS and tech start-ups.