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4 Reviews

Epicor Review 2026

Top10.com Staff

December 29, 2025

•

2 min

Business Type

Retail & eCommerce

Pricing

From ~$349/month

Customer Support

Support analysts available

In a Nutshell

Epicor is a cloud-based retail management and point-of-sale (POS) system developed by Epicor Software Corporation, based in Austin, Texas. Designed for independent and multi-location retailers, combines sales, inventory, purchasing, and customer management in one unified system. Its mobile and offline capabilities make it flexible for in-store use, while integration with platforms like Shopify, QuickBooks, and Epicor ERP connects online and offline operations seamlessly. With regular updates, strong support, and an estimated starting price around $349 per month, Epicor offers retailers a scalable and dependable solution.

Epicor Pros & Cons

Pros

Comprehensive all-in-one retail system

Mobile and offline POS capability

Integrates with eCommerce and ERP

Cons

Pricing available by custom quote only

Setup may be complex for small retailers

Epicor at a Glance

8.4

Editorial Score

Products

Robust ERP and POS tools with deep integration, good scalability, and industry-specific features

9.0

Features

Strong ERP-POS integration, real-time data, custom UIs, and solid multi-location support

9.0

Integrations

Strong ERP backbone with decent connectors, though custom integrations may require extra effort

8.0

Versatility

Highly versatile across manufacturing, retail, and distribution, but may need tailoring for niche use cases

8.0

Customer Support

Offers 24/7 global support, knowledge base, and training, though response times can vary by tier

8.0

At a Glance

Epicor simplifies retail operations by combining essential business functions. The platform helps retailers manage sales, track inventory, automate reorders, and analyze performance data from a single dashboard.

It is cloud-based, allowing access anywhere, and includes mobile POS options for flexibility in-store. Offline support ensures continuous transactions even when internet service is unavailable. For multi-store chains, Epicor offers synchronized data and centralized management for pricing, stock, and reporting.

How to Get Started

Retailers can start with Epicor by requesting a demo and quote through Epicor’s website. Pricing is customized based on the number of terminals, store locations, and integration requirements.

This approach ensures compliance with payment industry standards and a setup tailored to each retailer’s environment. Epicor’s implementation team provides onboarding and training to help new users make the most of the system.

Special Features

POS and Checkout

Epicor’s POS interface is intuitive and supports fast transactions, returns, and discounts. Offline mode allows uninterrupted operation when internet connectivity is lost.

Inventory and Purchasing

Inventory is updated in real time with reorder alerts and automated supplier management. Inter-store transfers and cost tracking are built in to maintain accuracy.

Integrations and Connectivity

Epicor supports open APIs and connects to Shopify, BigCommerce, WooCommerce (via Modern Retail), QuickBooks, and Epicor ERP through Epicor Automation Studio.

Analytics and Mobile Tools

Managers can access dashboards via mobile devices for real-time visibility into sales and inventory. The 2025.3 update (Oct 14, 2025) introduced Mobile+ enhancements, dual cash drawer support, and better filtering tools.

Customer Service

Epicor offers a strong support framework that includes:

EpicCare Customer Hub: 24/7 online portal for documentation and support requests
General Assistance Line: 1-800-999-1809 (U.S.) for routing to sales or support teams
Learning Resources: Tutorials, onboarding guides, and training videos

This structure ensures continuous help and skill development for store staff and managers alike.

Is It Reliable?

Epicor regularly updates Propello to improve performance and features. The most recent 2025.3 release introduced better reporting tools and expanded hardware compatibility.

Epicor’s established infrastructure, secure cloud hosting, and decades of retail experience make Propello a dependable long-term system for U.S. retailers.

Pricing and Plans

Epicor is sold via custom quotes. Industry listings indicate a starting price around US $349 per user per month, though actual costs vary depending on store size, modules, and hardware.

Retailers should contact Epicor directly for an official quote to ensure accurate pricing and implementation details.

Bottom Line

Epicor POS offers retailers an integrated, flexible, and secure way to manage all aspects of their business. Its combination of mobile compatibility, offline reliability, and wide integration options make it particularly suitable for mid-sized to growing retailers that need unified control of sales and inventory.

While smaller stores may find it more complex than basic POS systems, Propello’s breadth of functionality provides long-term scalability and efficiency.

*AI was used in the creation of this content, along with human validation and proofreading.

FAQs

Is Epicor suitable for small retailers?

Yes. It can support single-store retailers while offering tools that scale to multiple locations.

Can Propello function offline?

Yes. It continues processing sales and transactions even when internet service is unavailable.

Does Epicor offer a free trial?

No. Epicor offers demos and consultations instead of a free trial version.

Which integrations are available?

It integrates with Shopify, BigCommerce, WooCommerce, QuickBooks, and Epicor ERP systems.

How can users get support?

Support is available through the EpicCare portal (24/7 online) or via Epicor’s 1-800-999-1809 contact line.

Top10.com Staff

Top10.com's editorial staff is a professional team of editors and writers with dozens of years of experience covering consumer, financial and business products and services.

Trustpilot reviews

See what some customers are saying about Epicor

Average • Reviews 4

Excellent

Great

Average

Poor

25%

Bad

75%

1 month ago

Poor employee training; high work offshoring; abusive management

Very poor training for employees and large amount of work offshoring. Managers were remote and abusive. Then companies claim labor shortages?

Muno Khan

1 year ago

Very poor support

Very poor support, they use cheap call center in India, I have tried to resolve problems for month, nothing works, every time I had a new person which did not know what was wrong, no international help center, very slow respons to issues, you need a case to be opend before anyone contacts you and that seems to work only in the US, not for me working remotely out of Australia. The system does not work, all the time I had to log in with a new password, everytime got error message, once in the system did not work at all could not use pilot or client. They blame some issues with our admin, which had problems them selve, this software is not worth the money they charge, use oracle or other much better support. I give it a 0 out of 10!

Protocol

1 year ago

Avoid at all costs

The software is so complicated and difficult to use that we have loyal employees who have worked with the company for years now saying they are looking for another job. There are so many glitches, I don't even know where to begin. Three months in and we still don't have functioning notifications. We're still having to create all these workarounds to get things to bill correctly: For example, we can't use parts that have anything to do with a service (installation, design work, etc) because it won't bill correctly so we have to write them up as custom drop-shipped items to "trick" the system into billing it without an associated shipment. Then there are the glitches... for example, random fields will just disappear, including mandatory ones, and the only way to "fix" it is to close out, losing all of your work, clear your cache, log back in, and start all over again. The limitations and gaps in this software are mind-blowing. We create products that are custom, and we usually take deposit for those since we can't resell them. Not with Epicor. You see, once you convert a quote to an order, that order automatically goes into production. You can't stop it, the only thing you can put on hold is shipping. And you can't link a payment to a quote... which means you can't accept a deposit from a customer until their order is already being made, and if they're slow to pay, you have to hold their order in your warehouse until they do. If they never pay? Tough luck. You're out all that labor and material. There is virtually no support, so months after buying it, we're still teaching ourselves how to use this program. And because there's a million different ways to do the same thing, all with different consequences, we are finding that we didn't do things correctly and have to throw out what we've done and start over.

ZAKK STARSPANGLEDBANNER

2 years ago

Dreadful company

After using their software for 15+ years here is my views on the company. They are no longer a development their software - more buy smaller products, implement them and let them die as they have no knowledge of how they work. The WORST support in the world. We pay 65k per year for support and get such gems as "Have a look at help" Stay clear. It was a pretty bad company 5 years ago, Its truly hopeless now.