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Business Type
Retail & eCommerce
Pricing
From ~$349/month
Customer Support
Support analysts available
In a Nutshell
Epicor is a cloud-based retail management and point-of-sale (POS) system developed by Epicor Software Corporation, based in Austin, Texas. Designed for independent and multi-location retailers, combines sales, inventory, purchasing, and customer management in one unified system. Its mobile and offline capabilities make it flexible for in-store use, while integration with platforms like Shopify, QuickBooks, and Epicor ERP connects online and offline operations seamlessly. With regular updates, strong support, and an estimated starting price around $349 per month, Epicor offers retailers a scalable and dependable solution.
Epicor Pros & Cons
Pros
Comprehensive all-in-one retail system
Mobile and offline POS capability
Integrates with eCommerce and ERP
Cons
Pricing available by custom quote only
Setup may be complex for small retailers
Epicor at a Glance
8.4
Editorial ScoreProducts
Robust ERP and POS tools with deep integration, good scalability, and industry-specific features
9.0
Features
Strong ERP-POS integration, real-time data, custom UIs, and solid multi-location support
9.0
Integrations
Strong ERP backbone with decent connectors, though custom integrations may require extra effort
8.0
Versatility
Highly versatile across manufacturing, retail, and distribution, but may need tailoring for niche use cases
8.0
Customer Support
Offers 24/7 global support, knowledge base, and training, though response times can vary by tier
8.0
At a Glance
Epicor simplifies retail operations by combining essential business functions. The platform helps retailers manage sales, track inventory, automate reorders, and analyze performance data from a single dashboard.
It is cloud-based, allowing access anywhere, and includes mobile POS options for flexibility in-store. Offline support ensures continuous transactions even when internet service is unavailable. For multi-store chains, Epicor offers synchronized data and centralized management for pricing, stock, and reporting.
How to Get Started
Retailers can start with Epicor by requesting a demo and quote through Epicor’s website. Pricing is customized based on the number of terminals, store locations, and integration requirements.
This approach ensures compliance with payment industry standards and a setup tailored to each retailer’s environment. Epicor’s implementation team provides onboarding and training to help new users make the most of the system.
Special Features
POS and Checkout
Epicor’s POS interface is intuitive and supports fast transactions, returns, and discounts. Offline mode allows uninterrupted operation when internet connectivity is lost.
Inventory and Purchasing
Inventory is updated in real time with reorder alerts and automated supplier management. Inter-store transfers and cost tracking are built in to maintain accuracy.
Integrations and Connectivity
Epicor supports open APIs and connects to Shopify, BigCommerce, WooCommerce (via Modern Retail), QuickBooks, and Epicor ERP through Epicor Automation Studio.
Analytics and Mobile Tools
Managers can access dashboards via mobile devices for real-time visibility into sales and inventory. The 2025.3 update (Oct 14, 2025) introduced Mobile+ enhancements, dual cash drawer support, and better filtering tools.
Customer Service
Epicor offers a strong support framework that includes:
EpicCare Customer Hub: 24/7 online portal for documentation and support requests
General Assistance Line: 1-800-999-1809 (U.S.) for routing to sales or support teams
Learning Resources: Tutorials, onboarding guides, and training videos
This structure ensures continuous help and skill development for store staff and managers alike.
Is It Reliable?
Epicor regularly updates Propello to improve performance and features. The most recent 2025.3 release introduced better reporting tools and expanded hardware compatibility.
Epicor’s established infrastructure, secure cloud hosting, and decades of retail experience make Propello a dependable long-term system for U.S. retailers.
Pricing and Plans
Epicor is sold via custom quotes. Industry listings indicate a starting price around US $349 per user per month, though actual costs vary depending on store size, modules, and hardware.
Retailers should contact Epicor directly for an official quote to ensure accurate pricing and implementation details.
Bottom Line
Epicor POS offers retailers an integrated, flexible, and secure way to manage all aspects of their business. Its combination of mobile compatibility, offline reliability, and wide integration options make it particularly suitable for mid-sized to growing retailers that need unified control of sales and inventory.
While smaller stores may find it more complex than basic POS systems, Propello’s breadth of functionality provides long-term scalability and efficiency.
*AI was used in the creation of this content, along with human validation and proofreading.
FAQsIs Epicor suitable for small retailers?
Yes. It can support single-store retailers while offering tools that scale to multiple locations.
Can Propello function offline?
Yes. It continues processing sales and transactions even when internet service is unavailable.
Does Epicor offer a free trial?
No. Epicor offers demos and consultations instead of a free trial version.
Which integrations are available?
It integrates with Shopify, BigCommerce, WooCommerce, QuickBooks, and Epicor ERP systems.
How can users get support?
Support is available through the EpicCare portal (24/7 online) or via Epicor’s 1-800-999-1809 contact line.
Editorial Reviews