Epicor Review

Top10.com Staff

In a Nutshell

Epicor Retail Solutions is a business management solution that provides retailers in almost 8,000 locations an all-in-one system to manage their entire business. From checkout to back-office, Epicor gives retailers the tools and real-time data they need to increase revenue, improve customer service, and work more efficiently in all areas of their business.

pros

  • Inventory management
  • Efficient, faster, easier checkout
  • Back-office tools

cons

  • Mostly geared toward retailers
  • No pricing info available online

Epicor Epicor Visit Site

Ideal For

  • SMBs
  • Retailers 
  • Ecommerce 

Why Go With Epicor

Epicor Retail Solutions are a good choice for a wide range of retail businesses. Some of the more impressive features that will make you want to choose this POS solution over competitors include:

Excellent checkout process

Epicor takes checkout to the next level. The faster and smoother the checkout process, the more positive an experience your customers will have with you. And that translates to return customers and more sales. So, Epicor really tackled an essential element for retailers everywhere. With this system, checkout is faster. You can look up product information or inventory from any workstation and find it in multiple stores, warehouses, or on the floor.

Plus, you can print receipts or send digital ones for a faster, smoother process, as well. Epicor POS also has the ability to support a loyalty program, great for returning customers.

Inventory management

We already mentioned that Epicor handles all aspects of the sales process, and its inventory management feature is a good example of this. Using your POS solution, you can keep tabs on your inventory levels, set up auto reordering for hot items, and run through an inventory check remotely. You can also get deep insights into which items are selling and which aren't with the analytics tools. This can help lower your inventory costs and increase revenue simultaneously. Mobile tools are available to keep employees on the sales floor and available to customers.

Offline mode

Epicor supports offline mode. That means that even if the power goes down or you don't have an internet connection, your system won't get knocked out. Most POS software offers some sort of offline mode, but Epicor goes further than most. You retain most functionality, and you won't lose information or important processes while you wait to get back online. Offline transactions will be automatically uploaded once you’re back online. So, you maintain professionalism and continue to serve customers at all times.

Mobile solutions

Epicor enables you to take your business with you when you leave the office, so you never miss a call or a business opportunity. Epicor is really good for fast and efficient customer service responses. And it also helps improve customer care in person, sharing product information between stores, checkout counters, and warehouses. Epicor is available for iOS and Android devices, so you can manage inventory, respond to requests, and manage employees from wherever you are.

What’s on Offer

  • Comprehensive checkout solution
  • Loyalty programs
  • Offline mode
  • Inventory management
  • Back-office management
  • Ecommerce solutions
  • Credit card processing
  • In-depth, real-time reporting

Ease of Use

Epicor Retail Solutions are easy to implement and learn. Epicor offers an on-premise solution as well as a cloud solution. Plus, Epicor has interactive tours, learning guides, videos, and articles built into the solution to help customers understand the software, troubleshoot, and keep things running smoothly. Epicor supports Windows, Android, and iOS platforms, so it can be used both from out of or in the office.

The system is designed to handle all aspects of your business, so you don’t have to learn a lot of new concepts or commands. A lot of the work can be automated.. What’s even more impressive is that Epicor Retail Solutions are tailored to meet the unique needs for various retailers, including hardware and home centers, garden centers, specialty retailers, retail pharmacies, thrift stores, and more. That kind of customization definitely makes things easier to manage.

Additionally, Epicor can integrate with many of your current business solutions for a seamless process. Some of the add-ons and integrations available include:

  • QuickBooks
  • Magento
  • Shopify
  • Bigcommerce
  • WooCommerce
  • CRM software

What’s Unique About Epicor?

There are a lot of point of sale services out there. But Epicor sets itself apart in a few ways. For example:

Industry-specific solutions

Having an industry-specific solution means the software is actually designed to work within your exact business model. It already has industry-specific parameters built into the system like sales requirements. So, you don’t have to start tailoring the system to work for you. It’s already done that. Epicor did an excellent job in this design aspect.

All-in-one

Additionally, Epicor is unique in how much it covers with a single tool. Most POSs offer credit card processing, and possibly a loyalty program. But there isn’t much more packaged into the deal. Epicor incorporates the entire business process into its software, so you are dealing with every step of your journey within a single tool, from backend to loyalty, inventory, and analytics. We really like how inclusive Epicor made this product.

Easy payments solution

Epicor also offers a solid payment solution for retailers. It allows you to accept all types of payments, including contactless payments, gift cards, and split payments. You can process refunds quickly, too. And Epicor allows you to avoid high card transaction fees and minimize your processing costs across the board.

Reporting and analytics

Epicor also has great reporting. You can get deep insights into the most important aspects of your business, including customer behavior, product popularity, and sales trends. Then, you can respond to trends or problems in your workflow more efficiently. And all the Epicor data is updated in real-time, so you get the most accurate and relevant information in clean and clear reports to be analyzed at a glance.

Customer Support

Epicor has several customer support options to choose from. You can get in touch via email, phone, or even live chat. Epicor also has a ton of helpful information on its website. You can find everything from FAQs and blog posts to a community forum, an online support portal, and more. Epicor has helpful videos and tutorials to help those who want to troubleshoot on their own, as well.

Direct: +1.512.328.2300 

Toll Free: +1.800.999.1809 

Pricing (Software and Hardware)

Epicor offers custom pricing for retailers of every size. Since it’s not a one-size-fits-all solution, Epicor POS will build a pricing plan that’s suitable for your needs and budget. Generally, plans start at around $349 per month, and you can speak to an Epicor representative to get more details for a plan that’s tailored to fit your business.

You can purchase hardware from Epicor directly, as well. Alternatively, Epicor will evaluate your current hardware solutions to help you save on additional expenses.

Epicor Epicor Visit Site

Contract Terms

Like the pricing structure, Epicor contracts vary depending on your business needs. You can opt for monthly subscriptions, paying a flat rate fee once a month (or annually for these plans).

About Epicor 

Epicor was founded almost 50 years ago in 1972. Since its inception, the company has built a customer base of more than 20,000 businesses spread across 150 countries from around the globe. Epicor focuses on providing industry-specific software solutions for businesses, including retail, services, manufacturing, and distributing. The company offers both cloud-based and on-premise solutions to fit particular business needs.

A forward-thinking business, Epicor is constantly upgrading its business solutions. And with core values that include teamwork, passion, innovation, and integrity, it’s not surprising that Epicor has a good reputation online and an A- with the Better Business Bureau.

Epicor has created business solutions that tackle the most important facets of retail and business, including Ecommerce, customer relationship management, inventory, merchandising, reporting, cross-channel selling, and more. So, while it is a powerful point of sale solution, Epicor products go above and beyond what the standard POS software has to offer.

Physical Address

804 Las Cimas Parkway 

Austin, TX 78746 US

Top10.com's editorial staff is a professional team of editors, writers and experts with dozens of years of experience covering consumer, financial and business products and services.

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28 Sep 2020

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