In a Nutshell
- Good customer support
- Landline and cellular options
- Recurring subscription is required
- Payments only cover rental
QMedic’s wristband or pendant monitoring device passively detects the wearer’s abnormal behaviors, in order to forewarn family members and medical personnel of any possible incident or decline. Behaviors might include sleep disturbances, late wake-up times, periods of inactivity or lack of motion, location (limited to indoor only), and time spent outside the home. After picking up abnormalities in behaviors, the device sends real-time alerts to pre-selected caregivers in a 24/7 medical help center, allowing them to respond to any emergency necessary or to just further monitor the situation, ensuring safety and wellness of the consumer. The monitoring center takes action on every call, so if the device button is pressed but the patient can’t speak, an ambulance or caregiver will be alerted.
QMedic uses machine learning algorithms within its monitoring services to track and detect current subscriber activity, sleep, and compliance (wear) status, and to predict future ones. This allows caregivers to be proactive and eliminate more medical emergencies. Monthly wellness reports can be generated for the designated caregivers or family members.
Both the wristband and pendant offer features that emphasize simplicity for patients. The devices are waterproof, including the plastic call button and the adjustable wristband, so the device can be worn at all times to ensure maximum monitoring. QMedic devices don’t need to be recharged, and the battery is guaranteed to last for 2 years. The company monitors the battery at all times, and will send a new wearable for free if it runs low. If you’re worried about the battery, you can call customer support to check its level. The devices—both the wristband and the pendant—are thinner than we expected, which ensures comfort for the wearer.
The base station is a white box about the size of a WiFi router, and serves as the speaker and microphone for the alert service. In terms of range, there’s a 1,000 foot range from the device to the base station. The base station is modern and sleek looking, and can be configured to a landline or cellular connection, depending on specific needs. Its battery can last up to 24 hours if it gets disconnected from its power source, or if electricity is lost.
|Wearable device||Base station|
|Design||Discreet, comfortable||Small, sleek|
|Features||Waterproof, batteries last up to 2 years||Connects to landline or cellular line, batteries last up to 24 hours|
|Communication||Active and proactive alerts||24/7 “link to safety,” 2-way communication|
Setting up QMedic starts with picking the desired location for the base station. It’s best to position it in a central area of your home that is easily accessible. After choosing the location, all you have to do is either plug it into a power source and a landline phone port, or, if you’ve chosen the cellular option, plug it into a power source and turn it on.
If the landline base station option is chosen, take out the current phone using the landline phone jack from the port, and plug the base station in. Then, you can take your phone and plug it directly into a port on the base station itself. This way, you are able to use both the QMedic base station as well as your phone to make calls. The cellular setup is slightly easier to use, as the base station comes with a pre-installed sim card in the device and all you have to do is plug it into a power source. You can set your preferences and choose who the caregiver or the monitoring center should contact in the case of an emergency. After the base station has been properly installed, test both the base and the wearable device by pressing the button on your wristband or pendant to make a call.
QMedic does not require maintenance by either the wearer or the care network.
Contract and Fees
|Landline or Cellular|
|Monthly billing||$30 per month|
|Annual billing||$25 per month|
|Ground shipping||$20 per month|
|Overnight & 2-day shipping||Free|
* updated May, 2018
When activating QMedic's service, users provide personal information, including name, address, emergency contact information, demographic information and billing address. The company also records all physical activity, sleep and location data to ensure the personal safety of the user, which will only be shared with the user, QMedic, QMedic's call staff, required emergency services, and the caregiver assigned to the user's account.
Though it does collect a lot of data, QMedic maintains full compliance with HIPAA regulations. The contract states that it has the right to share all the above information with people or health organizations that respond to an emergency situation.
When purchasing QMedic, the first step is to select the connectivity — landline or cellular. You’re then prompted to select a plan and device preference. When signing up, be aware that you’re signing up for a recurring subscription and that payment to QMedic is for the lease of the device, not its purchase, so you’ll need to return it after the plan ends. Next, select either the wristband or pendant option and then choose a billing cycle — monthly or annually.
Pricing per month gets cheaper the longer your plan. The monthly plan costs $30 per month, while the annual plan costs $25 per month (paid as $300/year). Free ground shipping throughout the US is available, but premium fees will be charged for expedited overnight and 2-day shipping.
Every QMedic plan comes with a 30-day money-back guarantee, with the 30 days counted from when the system is first activated. There are no cancellation fees.
The company offers a Monday through Friday, 9am-5pm customer support line as well as 2 different company email addresses, for sales and support. We gave its customer service line a try to see how it measured up, and we were pleasantly surprised. After dialing the toll-free number, we waited for approximately 30 seconds before being greeted by a representative. The representative confidently answered all of our questions, on the product itself, the call center support, and the background of the company.
It’s also simple to schedule a demo on the website. After clicking the “schedule a demo” button, you’re asked to select your profession — MD, nurse, consultant, leadership at a care network, and so on. After making your selection, you’re prompted to choose from a list of options that answer why you’re interested in QMedic’s service, and after filling in contact details, QMedic will get in touch with you.
With its team backed by scientists and health care professionals, an offering of 2 well-designed product options to suit different preferences, a dedication to consumers and their health, and a 30-day money back guarantee, QMedic offers great value for money. Its website is clear and to-the-point, detailing everything you need to know about its medical alert service. QMedic offers many channels to get in touch with a customer service representative, should you have questions or concerns, including phone, email, and even updated social media channels.
QMedic was founded in 2010 by a team of MIT scientists, healthcare professionals and technologists who believe that “the future of care management revolves around helping people live at home and get the right services at the right time at lower cost.”
It has raised over $4 million in funding from the National Institute of Health, won the 2013 Cleveland Clinic Future of Medicine Award, been named Top 50 Innovator in the world by TEDMED, and were finalists for AARP’s Innovation 50+ Award. The company is based in Boston, MA.