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Medical Care Review 2024

EMT Certified Monitoring Staff
By Top10.com StaffBy Top10.com Staff -
Last Updated: Jun 26, 2023
16 reviews
by
logo-MEDICAL CARE ALERT
Visit Site
Monthly Monitoring Fees
$27.45-$36.62
Connection
GPS
Activation Fees
None

Our Verdict


Is Medical Care Alert Worth Signing Up For?

Medical Care Alert is a small company with a big reputation. It provides 3 solutions for medical alert systems, one for those less mobile, one for voice conversation at home and outside, and one mobile solution which works nationwide. All 3 of these are reasonably priced and allow you or your loved ones to have one-button-push access to EMT trained staff that have your medical profile on screen and the details to get the help you need.

Monthly Monitoring Fees
$27.45-$36.62
Connection
GPS
Activation Fees
None

Medical Care Alert at a Glance

9.2
Editorial Score

Products

2 solutions; Wearable wrist and pendant options
8.5

Features

Fall detection; 2-way communication
9.0

Connectivity/Mobility

At-home and a combined at-home and on-the-go solution; Landline, cellular and GPS connectivity available
10.0

Alerts

US-based monitoring center responds to help button or falls. Calls and provides 24/7 emergency support
10.0

Online Experience

User-friendly website; No mobile app
8.5

Medical Care Alert Pros & Cons

PROS

Price-lock guarantee
Support for deaf and hearing impaired

CONS

No smoke/fire/CO detection
Fall detection incurs an extra fee

Top Medical Care Alert Reviews

FH
Fred Hunter
No problems
Everything is fine. We've had no problems. The one time I did use it somebody was at the house in 10 minutes. We haven't had cause to use it yet here. We've had it for quite some time just at a different location. We just put it at this address fairly recently.
Ki
Kim
We reviewed several and picked this one
They're very nice and helpful. This is all new to me and walked me through step by step to explain everything. I can always get a hold of someone, very nice and easy to deal with.
Bu
Buckner
It works at the next door neighbors house
I have seen many commercials about elderly people falling and couldn't get up. My dad suddenly became one of these elderly folks after being traumatized by a fall. I started by calling several companies not realizing there were several that had a system. I got a customer service sales lady that was very helpful. The one special selling point was the range, which worked all around the house and yard. So far so good. Dad and I feel safer and at ease now.
See all Medical Care Alert reviews

How do I know I can trust this Medical Care Alert review?

Top10.com authors, contributors, and editors are serious about research. We combine our own experience with the services we recommend, with reviews that come from verified users–just like you! Together, with reviews from industry experts, we find the Top 10 best products and services to make sure you can choose with confidence and ease.

Medical Care Alert Medical Care Alert Visit Site

Home system is great for those who stay mostly at home

Highlights

  • EMT certified monitoring staff
  • 30-day risk-free trial
  • A+ Rating with BBB

Monitoring Services

Medical Care Alert has a state of the art 40,000 square foot emergency response center in New York State as well as a second center in California. Both are fully functioning so if one encounters any problems, the other can seamlessly take over. The facility is custom-designed and is UL-certified to ensure the highest standards of excellence in customer service and performance. It is highly secure and protected by video surveillance, and boasts continually upgraded biometric access controls and fail safes for any situation.

The staff members are all EMT-certified, which means they can handle a medical emergency and know how to assess a patient.They are also SIA-certified, having completed a 6-week course given by the Security Industry Association, and have years of experience in 2-way medical alert monitoring. Medical Care Alert also has Spanish speaking operators for those who need it. There is even additional support available for the deaf and hearing impaired and staff members will stay on the line with you until help arrives, a caring extra feature not found everywhere.

Product Features

Medical Care Alert has 3 package options: “Home,” “Home and Yard” and “Home and Away.”

“Home” is a simple at home system for those who aren’t very active. It has a great range of up to 1,000 feet so it’s perfect for seniors to make the most of the space in their home, without worrying about an emergency situation. With the annual plan, you get 2 buttons which can be worn as a pendant, wristband, or on a belt that has a clear and simple button to press if you need help. The button will signal the base station, which has a powerful microphone and speaker so you can talk to the monitoring staff wherever you are at home without needing to shout. You are also given a lockbox which is a safe way to allow emergency service personnel entry to your home without damaging the door. Options include a Fall Detection pendant, and a cellular module if there is no phone line in the home.

“Home and Yard” is a similar system, but involves a powerful 2-way voice pendant which can be worn within 600 feet of the base station. The pendant is water resistant so it can be worn in the shower, has voice alerts for low battery, and automatically tests itself every 13 hours so you never have to worry that it isn’t working. You can even use it to answer the phone. The base allows for up to 4 pendants or buttons, so you can cover your spouse or anyone else under the same roof at a price of $5 per extra pendant. Fall detection is not an option for the Home and Yard system.

“Home and Away” is the final option. It is a mobile solution for those who live an active lifestyle, but want the added security in case an emergency happens. The mobile system works through GPS, powered nationwide by AT&T, and includes everything you need, including 2-way voice pendant technology and fall detection, along with location services so emergency services can find you even if you don’t know where to send them. Along with your personal medical profile, which you create upon sign up, this is a powerful solution to any medical emergency. 

Installation Process

Some companies charge an installation fee for them to send ‘experts’ to come and set up your medical alert system. The truth is that in 9 out of 10 cases even the elderly user can set up the system themselves as it merely involves plugging the base unit into a phone socket and the plug into an electrical outlet. Once this is done, you can self-test by pressing the help button.

When you are ready to buy a system, all you need to provide is the name, address and phone number of the user so that Medical Care Alert can send the product to them. You also will provide a few names of emergency contacts like neighbors, friends or family members who can be called in an emergency instead of, or as well as, emergency services. You complete your personal profile, which will give medical information, special instructions and a lockbox code if applicable. This is where you include payment information as well. You can start this process either by phone or online, and your equipment can be shipped the same day. 

Medical Care Alert Customer Support

Medical Care Alert really makes customers feel important, and is happy to answer any questions you might have about its systems and use. The company offers live chat on the website, as well as email support and phone support during working hours, as well as a comprehensive FAQ section. 

It breaks down the pricing into transparent monthly and annual costs, and includes plenty of freebies, like a lockbox and free spousal cover. Medical Care Alert encourages you to get in touch by social media or from the website directly. 

Medical Care Alert Medical Care Alert Visit Site

Pricing & Special Offers


Home System

Home & Yard System

Home & Away Elite

Pricing as low as

$27.45 per month

$32.04 per month

$36.62 per month

*Last updated: October, 2018

The main medical alert system on offer is the Home System, which starts at $27.45 per month for an annual plan. It’s worth signing up to the annual plan and receiving the cheapest price because there are no cancellation fees if you want to return your equipment at any time. Any pre-paid money will be returned to you when the system is returned. You can add the Auto Fall Detection pendant for an extra $10 per month, and if you don’t have a landline, you can add a Cellular Module for $5 per month.

Home and Yard is the same protection but with use of the portable and waterproof 2-way voice pendant, which starts at $32.04 per month. An extra pendant or wall button is just $5 per month. 

The Home and Away plan gives you the same security nationwide with AT&T and is just $36.62 per month. 

Annual Plans with Medical Care Alert represent the best price and value as they include one-month free service, free shipping, and a free key lockbox.  There is no risk, as the company refunds any pre-paid amounts upon return of the equipment.

No matter which plan you choose, there will be a lifetime guarantee on that price, as well as no activation or setup fees, or cancellation fees whatsoever. The 30-day risk-free trial means that you can return all equipment at no cost as long as you try it out. If your equipment is sent back untested, there will be a $50 one-time fee.  

Bottom Line

Medical Care Alert is a good system for anyone elderly or living alone who is nervous about a medical emergency. Most importantly, with the EMT-trained staff and the personal medical profile you fill in upon signup, you can see why it attracts those who have more specific medical needs, and gives them peace of mind both at home and on the move. 

Top10.com's editorial staff is a professional team of editors and writers with dozens of years of experience covering consumer, financial and business products and services.

The author of this article has been paid by Natural Intelligence to write this article. Neither the author nor Natural Intelligence provide medical advice, diagnosis, or treatment. If you think you may have a medical emergency, call your doctor or your local emergency number immediately.

Medical Care Alert reviews

Excellent • Reviews 16
on
Excellent
75%
Great
19%
Average
6%
Poor
0%
Bad
0%
Sort by
FH
Fred Hunter
7 years ago
No problems
Everything is fine. We've had no problems. The one time I did use it somebody was at the house in 10 minutes. We haven't had cause to use it yet here. We've had it for quite some time just at a different location. We just put it at this address fairly recently.
Ki
Kim
9 years ago
We reviewed several and picked this one
They're very nice and helpful. This is all new to me and walked me through step by step to explain everything. I can always get a hold of someone, very nice and easy to deal with.
Bu
Buckner
11 years ago
It works at the next door neighbors house
I have seen many commercials about elderly people falling and couldn't get up. My dad suddenly became one of these elderly folks after being traumatized by a fall. I started by calling several companies not realizing there were several that had a system. I got a customer service sales lady that was very helpful. The one special selling point was the range, which worked all around the house and yard. So far so good. Dad and I feel safer and at ease now.
Br
Braun
11 years ago
It worked right the first time
So far the ordering of the Life Alert button has been smooth as silk. They were quite professional on the phone, sent a confirming email immediately, I got the equipment on the timing they said, installed same, ran the test to see if it worked and it did. No hassles. This is our first day of using it.

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