LifeStation Review

Top10.com Staff

In a Nutshell

With an amazing 20-second response time and human-only in-house support that will arrive on the line and stay with you until help arrives, LifeStation is top-notch. LifeStation allows you to design a personalized emergency action plan that will implemented if the staff can’t hear you or your loved ones speaking on the device.

pros

  • 20-second response time
  • Under $1 per day per household

cons

  • No smoke/fire/Carbon Monoxide (CO) detection
  • Fall detection costs extra

LifeStation LifeStation Visit Site

LifeStation devices

Monitoring Services

When looking for a monitoring center for the elderly, you need to have the peace of mind that the voice at the end of the phone is going to be your eyes and ears, caring for your loved ones the way you would yourself. LifeStation puts all their employees through rigorous testing to create staff who are trained to deal with every emergency call. LifeStation is a UL listed monitoring center, which means it goes through testing to ensure that it is safe and reliable. All specialists are also CSAA-certified, which confirms they adhere to the highest standards in monitoring and support.

LifeStation has an industry-leading 20-second response time, meaning you and your loved ones never have to wait for the support you need. Once you’re on the phone with the help center, they will wait with you until help arrives, a caring extra which not all medical alert solutions offer.

Product Features

The LifeStation system is equipped with a self-setup guide, which gets you up and running in under 5 minutes. You have voice-to-voice communication with a 2-way radio, which means you can speak to a specialist from almost anywhere in your home. You have up to 500 feet of range from the help pendant, so you can roam your house freely. The pendant is completely waterproof so you can wear it in the shower, while washing up, and outside. You can use the pendant to take phone calls from around the house, making it easier to speak to friends and family without moving from a comfortable place or rushing to catch the phone when it rings. We love how the LifeStation system self-tests every week, so you don’t even need to remember to check the function, and you have 32 hours of standby power in the event of a power outage.

If you don’t have a landline you can choose the landline free option, and there are also additional solutions for mobile GPS medical alerts and fall detection systems.

Extra features include AlertMessage, a service in which LifeStation will get in touch with your relatives by email in case of an emergency or a test to the system, and extra functions like LockBox, where you can give emergency services access to a safe key to get into your home. You can also request additional help buttons at a small monthly cost for other family members under the same roof, or for more security in the bathroom or other high risk areas of the home.

Installation Process

There is almost no installation process needed with LifeStation. Your equipment will arrive with instructions for setup, and you simply plug the base into a phone jack (for the landline option) and a wall outlet, and you’re good to go. The whole process from arrival to completion should take no more than a few minutes. Your necklace or bracelet will already be synced, so just push the help button to test. LifeStation offers automatic weekly testing so that you can rest assured you can always access help when you need it.


How LifeStation works

Plans & Pricing

In-Home Traditional
$25.95/month & up

*Last updated May, 2018



The website offers pricing for LifeStation’s most popular system, which works at home along with a traditional landline to provide 24/7 security that you can access support at the push of a button. This starts at $25.95 per month, one of the cheapest options on the market. You can add an extra help button for an additional user at home for only $3.99 per month, as well as a LockBox for $2.99 per month. A bathroom or hallway help button can be wall mounted from as little as $2.49 per month, and a mobile emergency button starts at $9.95 per month. This solution allows you to keep your base costs low and then add features as and when you need them. Your solution will be billed annually, but there aren’t any lengthy contracts to commit to—you can cancel at any time with 30 days notice. You can even choose to commit monthly or quarterly for a slightly higher price. 

There are no installation fees, set up fees, or cancellation fees. LifeStation encourages you to get in touch directly to find out the prices of its landline-free services as well as fall detection and mobile solutions.

Even better— if you refer a friend, Lifestation will give both you and the friend a $25 Amex gift card.

LifeStation LifeStation Visit Site

Help & Support

LifeStation has toll free phone support 24 hours a day, 7 days a week. Knowing how frustrating complicated phone systems can be, especially to senior citizens, the company promises that a human will always pick up the phone, not a machine. It provides technical, operational and supervisory support around the clock. If your equipment arrives or becomes faulty, it will be replaced free of charge, including batteries and extras. You can order your equipment online or over the phone, or request a brochure to get all the information you need in your hands.

Bottom Line

Senior friendly in every way, LifeStation is a competitively-priced option for the elderly to provide some extra support in their home. Extras include an optional LockBox, personalized action plan for each user as well as trained staff who stay on the line until help arrives.

Frequently Asked Questions
How much does LifeStation cost?
-
+
LifeStation offers at-home and on-the-go medical alerts. The at-home system starts at $21.95 a month, and the mobile system starts at $37.95 per month and includes GPS technology.
How do I choose the best LifeStation product?
-
+
First decide whether you'll be wearing your device at home or when you're out. If you spend most of your time at home, you may only need the at-home system. If you're active then you may want to consider the on-the-go version, which is equipped with GPS and can be used wherever you are.
How do I cancel LifeStation?
-
+
LifeStation doesn't require long-term contracts, so you can cancel at anytime by simply contacting the company. It also offers a 30-day money-back guarantee, so if you decide to cancel within that time frame you won't have to pay for the time.
Top10.com's editorial staff is a professional team of editors, writers and experts with dozens of years of experience covering consumer, financial and business products and services.

LifeStation customer reviews

Based on 24 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Write review

Adjust category ratings

Ease of use

Ease of use

Brand satisfaction

Value for money

Service quality

Brand satisfaction

Ease of use

Brand satisfaction

Value for money

Service quality

Value for money

Ease of use

Brand satisfaction

Value for money

Service quality

Service quality

Ease of use

Brand satisfaction

Value for money

Service quality

Share your experience

People discuss, price, satisfaction level and more.

Write your review

01 Oct 2020

Almost done!

Check that everything's correct, fill in your details, and submit your review!

Anonymous

Ease of use

Brand satisfaction

Value for money

Service quality

Today

Your review will be screened by our team
Whoo-hoo!
Thanks, we love getting your feedback

Top Reviews

Christina, FL
7 months ago

Ease of use

Brand satisfaction

Value for money

Service quality

It is a great brand. When you need them, they are there. They will help you in distress.

Pat, TX
8 months ago

I accidentally set it off when I wear it shopping and they are always there and tell me not to apologize for accidentally setting it off. That's what they are there for. I haven't had to use it for a real emergency yet but nice to know they are there.

Alexander, AZ
10 months ago

I like the brand overall and like the people and the workers there also I like the app and the security

Gabby, NY
10 months ago

It's a very good service, but it's a little pricey. Not only that, but some of the employees aren't the nicest.

Debra, PA
9 months ago

LifeStation is very affordable and perfect for senior citizens. It gives you your independence and a piece of mind.

Kai, TN
a year ago

I gave lifestation a good rating because it does what we need it to do: the button alerts our family when something happens to my grandfather.

Ashley, CA
a year ago

It was beneficial for me and my life. I got the answers and help, I needed for the moment in my life.

David, IL
8 months ago

They're there for me. If I need them. And I feel safer. I am able to travel and not worry. Good to have.

James, IN
a year ago

It's extremely useful for my grandma and gives me piece of mind knowing she's ok. We honestly love the company

Jasmine, NY
a year ago

I think lifestation can work for anybody. I would recommend this to a family member or friend whose elderly family is in need of a medical alert system.

Barry, PA
7 months ago

They are really up to date company. The product quality, they have is second to none with features.

Mujaddadi, NY
10 months ago

Lifestation is a good medical alert company. But the drawback is it doesn't send relevant alerts as per customized patients

Maurice, NY
9 months ago

I like all about LifeStation it is not bad and very helpful it gives me a lot of help in my life

Reet, CO
a year ago

Works for me. Exactly what I needed it for. Very economical. Seems to work great. Easy to use

Jordan, CA
a year ago

Customer service was very good. I get an alert any time my aunt clicks the button. Makes us feel safe, although it costs a good amount.

Saeline, CA
a year ago

It has great costumer service and was easily manageable from the moment I got on to the program.

Tammy, IL
a year ago

It was easy to use and to follow. With clear cut direction to understand compared to others good value for cost

Jessica, OK
8 months ago

Customer service is very helpful, but I feel like it's too pricey for what it is. Unfortunately, it is a necessary service for our family (my grandfather has it).

JJ, CO
8 months ago

I really like and enjoy LifeStation they are very reliable. They have always been reliable and there for me

Fred, NC
9 months ago

I like LifeStation the best because it's been the most helpful to me for as long as I have used it.

24 reviews