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GetSafe Medical Alert Review (2024)

Competitively priced medical alerts featuring voice-activated buttons
By Juliette SeigfriedBy Juliette Seigfried -
Last Updated: Jun 26, 2023
49 reviews
by
logo-GETSAFE
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Monthly Monitoring Fees
$29.95-$41.95
Connection
Landline, cellular
Activation Fees
None

Our Verdict


Is GetSafe Medical Alert Worth Signing Up For?

GetSafe offers high-quality medical alert monitoring at very competitive prices. It features voice-activated wall buttons that reduce the need for wearable pendants or alert devices. 

It also boasts US-based monitoring and a selection of add-ons. We’d recommend GetSafe for anyone who wants a competitively-priced, customizable medical alert solution.

Monthly Monitoring Fees
$29.95-$41.95
Connection
Landline, cellular
Activation Fees
None

GetSafe at a Glance

8.9
Editorial Score

Products

1 solution; Wall button; Wearable pendant
8.0

Features

Fall detection; Waterproof; 2-way communication
10.0

Connectivity/Mobility

At-home solutions with multi-room add on options. Cellular and GPS connectivity available
8.0

Alerts

US-based monitoring center responds to help button or falls. Calls and provides 24/7 emergency support
10.0

Online Experience

User-friendly website; No mobile app
8.5

GetSafe Pros & Cons

PROS

Low monthly monitoring fees
Certified US-based monitoring stations
Voice-activated wall buttons

CONS

Up-front equipment fees
Limited customer service options

Top GetSafe Reviews

Michael Anderson
Thank you
Thank you. We tested the system thoroughly and I received recommendations for new battery changes. The tech was attentive and very polite!
Laura Kennedy
The patience and responses from the…
The patience and responses from the clerk. She provided needed information when asked.
Lindsey Swiger
Amber was incredible helpful
Amber was incredible helpful - she answered all of my questions and the process was so simple.
See all GetSafe reviews

How do I know I can trust this GetSafe review?

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GetSafe GetSafe Visit Site

GetSafe Features - Products & Equipment

GetSafe offers a selection of wearable and wall-mounted medical alert buttons that work in conjunction with the central base console. 

Base Unit

All GetSafe packages come with a central base unit designed to help you manage communications and stay connected to monitoring centers. It comes with a built-in speaker and two-way voice so you can speak with first responders during an emergency. 

On top of this, the base unit boasts cellular connectivity and 32 hours of backup battery power. This means that it will continue to operate, even during power or internet outages. There’s also a button that you can use to alert monitoring agents to a problem even if you’re unable to speak for some reason. 

The base unit is also super easy to set up and use. As long as you follow the included instructions, you shouldn’t have any problems. 

Voice-Activated Wall Button

GetSafe’s voice-activated wall buttons enable you to get assistance if you suffer a fall or other medical emergency. They are meant to be mounted at strategic locations around your home so that you or your loved one doesn’t have to wear an alert device at all times. Each device comes with three ways to contact the monitoring team. 

The voice activation feature enables you to get help by saying “call 911, call 911.” There’s also a removable pull cord and a large red button. All units are waterproof so they can be used in places like the bathroom or kitchen. They are also wireless for easy installation and management. 

Standard Wall Button

Along with the smart, voice-activated wall buttons, GetSafe also offers smaller, more compact options. These aren’t voice-activated, and you have to hit the SOS button in case of an emergency. Because of this, they are best suited for places such as the bottom of stairs where falls are likely. 

The main positives of these are that they are small and easy to install. They come with an adhesive backing that enables you to stick them in place, and they are water-resistant. The button is also recessed, designed to be easy to press while reducing the risk of accidental triggers.

Wearable Alert Pendant

GetSafe’s wearable medical alert pendants are great for more active seniors. They have an emergency push button that enables you to request assistance 24/7, and they come with a long-lasting battery that has up to five years of life. 

Additionally, the medical alert pendant has an 800ft range, providing protection for a large radius around your property. It’s comfortable and light, and it has a smart button that’s designed to reduce the risk of accidental pressing. 

GetSafe Optional Features & Accessories

GetSafe offers a number of accessories and optional add-ons that can be included with all plans. For starters, you can add extra wall buttons and medical alert pendants if required. There’s also a lockbox that you can use to secure a spare key for first responders to use to enter your home in case of an emergency. 

Additionally, you can add fall monitoring for $10 per month and mobile GPS fall detection monitoring for $10 per month. Every add-on is optional, and prices are clearly displayed before purchase, which is good to see. 

Add-ons
Cost
Features & Functionality
Voice-activated wall button
$79

- Hands-free contact with monitoring center

- Wireless connection to the base station

- Includes pull cord (optional) and emergency button

Standard wall button
$35

- Wireless medical alert pendant

- 800-foot range

- Optional fall detection

Fall detection monitoring
$10 per month

- 24/7 fall detection monitoring

- Emergency services notification

Lockbox
$30

- Customizable code

- Provides secure key storage

GetSafe Vial of Life
$8.95
Enables recording of medical information for first responders
Hardware protection plan
$5 per month

- Extended warranty

- Free replacement or repair of defective devices

Mobile GPS help button
$79

- Enables remote medical alert monitoring

- Provides accurate GPS positioning information

- Uses cellular 4G connectivity

Caregiver tracking for mobile GPS
$5 per month

- Used with GetSafe mobile app

- Enables caregivers to track clients and loved ones

Mobile GPS fall detection monitoring
$10 per month
Adds fall detection monitoring to the caregiver tracking package

GetSafe Installation & Setup 

All GetSafe devices are designed to be very easy to install and get started with. There’s a short 3-minute video on the GetSafe website that outlines everything you need to know. 

Step 1: Set Up Base Unit

Start the installation process by deciding where you want to install your base unit. Try to place it somewhere relatively central, and remember that it needs to be close to a power source. Unbox it and plug it in. 

Flip the switch on the back of the device from off to on. The lights may flash for a moment, and then both should turn green. 

Step 2: Test the Base Unit

To test the base unit and ensure it’s working properly, we’d suggest pressing the emergency alert button. An agent from the monitoring center will speak to you via the two-way voice feature, and you simply need to let them know that you’re just testing your new system. 

Step 3: Install Wall Buttons

Any wall buttons you’ve purchased as part of your package will be already paired with your base unit. All you need to do is secure them where you’d like them with the provided adhesive tape. The voice-activated devices can also be placed on a countertop or cabinet. 

GetSafe Monitoring Services

GetSafe offers 24/7/365 US-based medical alert monitoring to customers across all US states. Response centers are found in California, Utah, and Idaho, and all centers are fully redundant to ensure your calls are always answered. 

Additionally, GetSafe’s monitoring centers are CSAA Five Diamond Certified. Only a small percentage of monitoring centers across North America have this certification, which is a major plus in GetSafe’s favor. 

GetSafe Contracts - Warranty & Insurance

All GetSafe devices come with a one-year manufacturer's warranty that includes free repairs and replacements. An extended warranty is also available for $5 per month, enabling you to add protection for the length of your medical alert monitoring contract. 

On top of this, there’s a 30-day money-back guarantee that enables you to test the system without risk. If you decide that it’s not for you, you can return it within the first 30-days for a full refund. There are no cancellation fees or lock-in contracts, but you won’t receive prorated refunds on any services already paid for. 

GetSafe Medical Alert App

The GetSafe Home Security app enables you to manage your medical alert system. It’s available for both Android and iOS devices, and it can be downloaded for free. Caregiver tracking and fall detection features can be added to the app for an extra monthly fee. 

On the downside, it’s tailored more towards home security users, so there are a lot of features that won’t really help GetSafe’s medical alert system users. 

GetSafe Customer Service - Help & Support

The only way to speak with the GetSafe customer service team is via phone. Office hours are from Monday to Friday, 7am to 3:30pm (PST). You shouldn't have any trouble reaching a team member, although you may have to wait on hold during busy periods. 

You will also find three tutorial videos on the How-to Videos page and a small number of informational articles on the company blog. However, GetSafe offers no other written resources, how-to guides, or tutorials. 

Pricing & Special Offers

GetSafe offers three medical alert packages costing between $79 and $279. Each is a preset package with a number of medical alert devices, including voice-activated wall buttons. You will also have to pay $24.95 per month for monitoring, regardless of the package you go with. 

GetSafe also offers custom packages, and you can speak with the sales team to find out more about these.

Bundle
Monthly Price
Design For
Connection Type
Equipment Fees
Starter
$24.95
0-1 bedrooms
Cellular
$79
Standard
$24.95
2-3 bedrooms
Cellular
$179
Select
$24.95
4-5 bedrooms
Cellular
$279

How GetSafe Medical Alert Compares to Other Medical Alert Companies


GetSafe

Medical Guardian

Life Alert

Lifefone

Cost of Upfront Equipment

From $79

From $0

$0

$0

Monthly Monitoring Fees

$24.95

From $29.95

From $69.99

From $24.95

Activation Fees

No

No

From $96

No

Optional Monthly Add-ons

Yes

Yes

No

Yes

Water-Resistant Devices

Yes

Yes

Yes

Yes

Fall Detection

Optional

Optional

No

Optional

GPS Location Monitoring

Optional

Optional

Optional

Optional

Mobile App

Yes

Yes

Yes

Yes

Connection

Cellular

Cellular

Cellular

Cellular or WiFi

Optional Accessories

Yes

Yes

Yes

Yes

GetSafe vs Medical Guardian

Medical Guardian offers a range of different medical alert solutions, including mobile pendants and at-home systems. However, it lacks the voice-activated buttons that GetSafe offers, and its monthly monitoring fees are higher than GetSafe’s. However, Medical Guardian does have options with zero equipment or activation fees, making it an attractive option for those on a tight budget. 

GetSafe vs Life Alert

Life Alert is an expensive medical alert monitoring option that’s rather basic and outdated. It has no fall detection, and its monitoring plans start at triple the price of GetSafe’s. We’d recommend GetSafe over Life Alert in all situations. 

GetSafe vs Lifefone

Lifefone is a top-rated option offering a range of mobile and at-home medical alert systems. Unlike GetSafe, it has no up-front equipment fees. Its monthly fees are also very attractive. 

We’d suggest Lifefone if you’re looking for a top-rated, no-frills medical alert system with a wearable pendant, but GetSafe remains more attractive for those looking for a custom system with wall buttons. 

GetSafe GetSafe Visit Site

Bottom Line

As our GetSafe review shows, the company offers versatile medical alert monitoring solutions that feature wall-mounted emergency buttons. The voice-activated button and base stations enable you to speak directly with US-based monitoring agents, who will dispatch emergency services if required. There’s also a wearable pendant with an 800-foot range and various other add-ons. 

Overall, we’d recommend GetSafe as a reliable medical alert monitoring service provider for anyone who doesn’t like wearing alert pendants or other devices. 

Frequently Asked Questions
Is GetSafe Legit?+-

Yes, GetSafe is a legit medical alert monitoring company. It offers high-quality wireless systems featuring voice activation and two-way voice, and its US-based equipment monitoring centers have excellent quality certifications.

Where to buy GetSafe medical alert systems?+-

You can buy GetSafe medical alert systems through the GetSafe website. You can purchase one of the standard packages or speak with the sales team to develop a custom package. You can also add custom devices and services during the checkout process.

Who owns GetSafe medical alert?+-

GetSafe is owned and operated by well-known security and medical-alert monitoring company Bay Alarm. It’s a popular, top-rated company that specializes in security services across North America.

Juliette Siegfried is a leading writer, workshop leader, and community expert in dating and non-traditional relationships. She is currently the most-viewed author in the Open Relationships column on Quora. In 2004 and 2007, Juliette founded Poliamor Barcelona and Madrid and has since contributed to multiple books on dating and relationships and presented at numerous conferences, including Euro BiCon and the Contemporary Intimacies Conference.

The author of this article has been paid by Natural Intelligence to write this article. Neither the author nor Natural Intelligence provide medical advice, diagnosis, or treatment. If you think you may have a medical emergency, call your doctor or your local emergency number immediately.

GetSafe reviews

Excellent • Reviews 49
on
Excellent
82%
Great
4%
Average
0%
Poor
0%
Bad
14%
Sort by
Michael Anderson
2 months ago
Thank you
Thank you. We tested the system thoroughly and I received recommendations for new battery changes. The tech was attentive and very polite!
Laura Kennedy
3 months ago
The patience and responses from the…
The patience and responses from the clerk. She provided needed information when asked.
Lindsey Swiger
3 months ago
Amber was incredible helpful
Amber was incredible helpful - she answered all of my questions and the process was so simple.
MG
Mr Pawan Gupta
4 years ago
Heavily recommended
Absolutely fabulous service. My claim was dealt with very promptly and professionally by the insurance team. Clear communications. The claim was also during the free credit period within a month of taking the policy due to an unexpected accident. Cannot recommend more.

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