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GetSafe Medical Alert Review (2022)

Competitively priced medical alerts featuring voice-activated buttons

Juliette Siegfried, MPH

In a Nutshell

GetSafe offers high-quality medical alert monitoring at very competitive prices. It features voice-activated wall buttons that reduce the need for wearable pendants or alert devices. It also boasts US-based monitoring and a selection of add-ons. We’d recommend GetSafe for anyone who wants a competitively-priced, customizable medical alert solution.

pros

  • Low monthly monitoring fees
  • Certified US-based monitoring stations
  • Voice-activated wall buttons

cons

  • Up-front equipment fees
  • Limited customer service options

GetSafe GetSafe Visit Site

How Much Does GetSafe Cost? 

GetSafe offers three medical alert packages costing between $79 and $279. Each is a preset package with a number of medical alert devices, including voice-activated wall buttons. You will also have to pay $24.95 per month for monitoring, regardless of the package you go with. 

GetSafe also offers custom packages, and you can speak with the sales team to find out more about these.

GetSafe Plans - Packages & Pricing

Bundle

Monthly Price

Design For

Connection Type

Equipment Fees

Starter

$24.95

0-1 bedrooms

Cellular

$79

Standard

$24.95

2-3 bedrooms

Cellular

$179

Select

$24.95

4-5 bedrooms

Cellular

$279

GetSafe Features - Products & Equipment

GetSafe offers a selection of wearable and wall-mounted medical alert buttons that work in conjunction with the central base console. 

Base Unit

All GetSafe packages come with a central base unit designed to help you manage communications and stay connected to monitoring centers. It comes with a built-in speaker and two-way voice so you can speak with first responders during an emergency. 

On top of this, the base unit boasts cellular connectivity and 32 hours of backup battery power. This means that it will continue to operate, even during power or internet outages. There’s also a button that you can use to alert monitoring agents to a problem even if you’re unable to speak for some reason. 

The base unit is also super easy to set up and use. As long as you follow the included instructions, you shouldn’t have any problems. 

GetSafe Medical Alerts Features - Products & Equipment

Voice-Activated Wall Button

GetSafe’s voice-activated wall buttons enable you to get assistance if you suffer a fall or other medical emergency. They are meant to be mounted at strategic locations around your home so that you or your loved one doesn’t have to wear an alert device at all times. Each device comes with three ways to contact the monitoring team. 

The voice activation feature enables you to get help by saying “call 911, call 911.” There’s also a removable pull cord and a large red button. All units are waterproof so they can be used in places like the bathroom or kitchen. They are also wireless for easy installation and management. 

GetSafe Medical Alerts Features - Products & Equipment

Standard Wall Button

Along with the smart, voice-activated wall buttons, GetSafe also offers smaller, more compact options. These aren’t voice-activated, and you have to hit the SOS button in case of an emergency. Because of this, they are best suited for places such as the bottom of stairs where falls are likely. 

The main positives of these are that they are small and easy to install. They come with an adhesive backing that enables you to stick them in place, and they are water-resistant. The button is also recessed, designed to be easy to press while reducing the risk of accidental triggers.

GetSafe Medical Alerts Features - Products & Equipment

Wearable Alert Pendant

GetSafe’s wearable medical alert pendants are great for more active seniors. They have an emergency push button that enables you to request assistance 24/7, and they come with a long-lasting battery that has up to five years of life. 

Additionally, the medical alert pendant has an 800ft range, providing protection for a large radius around your property. It’s comfortable and light, and it has a smart button that’s designed to reduce the risk of accidental pressing. 

GetSafe Medical Alerts Features - Products & Equipment


GetSafe Optional Features & Accessories

GetSafe offers a number of accessories and optional add-ons that can be included with all plans. For starters, you can add extra wall buttons and medical alert pendants if required. There’s also a lockbox that you can use to secure a spare key for first responders to use to enter your home in case of an emergency. 

Additionally, you can add fall monitoring for $10 per month and mobile GPS fall detection monitoring for $10 per month. Every add-on is optional, and prices are clearly displayed before purchase, which is good to see. 

Add-ons

Cost

Features & Functionality

Voice-activated wall button

$79

- Hands-free contact with monitoring center

- Wireless connection to the base station

- Includes pull cord (optional) and emergency button

Standard wall button

$35

- Small and compact

- Includes pressable emergency button

- Wireless connection to the base station

Personal help button

$25

- Wireless medical alert pendant

- 800-foot range

- Optional fall detection

Fall detection monitoring

$10 per month

- 24/7 fall detection monitoring

- Emergency services notification

Lockbox

$30

- Customizable code

- Provides secure key storage

GetSafe Vial of Life

$8.95

Enables recording of medical information for first responders

Hardware protection plan

$5 per month

- Extended warranty

- Free replacement or repair of defective devices

Mobile GPS help button

$79

- Enables remote medical alert monitoring

- Provides accurate GPS positioning information

- Uses cellular 4G connectivity

Caregiver tracking for mobile GPS

$5 per month

- Used with GetSafe mobile app

- Enables caregivers to track clients and loved ones

Mobile GPS fall detection monitoring

$10 per month

Adds fall detection monitoring to the caregiver tracking package

GetSafe Installation & Setup 

All GetSafe devices are designed to be very easy to install and get started with. There’s a short 3-minute video on the GetSafe website that outlines everything you need to know. 

Step 1: Set Up Base Unit

Start the installation process by deciding where you want to install your base unit. Try to place it somewhere relatively central, and remember that it needs to be close to a power source. Unbox it and plug it in. 

Flip the switch on the back of the device from off to on. The lights may flash for a moment, and then both should turn green. 

Step 2: Test the Base Unit

To test the base unit and ensure it’s working properly, we’d suggest pressing the emergency alert button. An agent from the monitoring center will speak to you via the two-way voice feature, and you simply need to let them know that you’re just testing your new system. 

Step 3: Install Wall Buttons

Any wall buttons you’ve purchased as part of your package will be already paired with your base unit. All you need to do is secure them where you’d like them with the provided adhesive tape. The voice-activated devices can also be placed on a countertop or cabinet. 

GetSafe Monitoring Services

GetSafe offers 24/7/365 US-based medical alert monitoring to customers across all US states. Response centers are found in California, Utah, and Idaho, and all centers are fully redundant to ensure your calls are always answered. 

Additionally, GetSafe’s monitoring centers are CSAA Five Diamond Certified. Only a small percentage of monitoring centers across North America have this certification, which is a major plus in GetSafe’s favor. 

Is There a GetSafe App? 

The GetSafe Home Security app enables you to manage your medical alert system. It’s available for both Android and iOS devices, and it can be downloaded for free. Caregiver tracking and fall detection features can be added to the app for an extra monthly fee. 

On the downside, it’s tailored more towards home security users, so there are a lot of features that won’t really help GetSafe’s medical alert system users. 

GetSafe Medical Alerts Features - Mobile App

GetSafe Contracts - Warranty & Insurance

All GetSafe devices come with a one-year manufacturer's warranty that includes free repairs and replacements. An extended warranty is also available for $5 per month, enabling you to add protection for the length of your medical alert monitoring contract. 

On top of this, there’s a 30-day money-back guarantee that enables you to test the system without risk. If you decide that it’s not for you, you can return it within the first 30-days for a full refund. There are no cancellation fees or lock-in contracts, but you won’t receive prorated refunds on any services already paid for. 

GetSafe Customer Service - Help & Support

The only way to speak with the GetSafe customer service team is via phone. Office hours are from Monday to Friday, 7am to 3:30pm (PST). You shouldn't have any trouble reaching a team member, although you may have to wait on hold during busy periods. 

You will also find three tutorial videos on the How-to Videos page and a small number of informational articles on the company blog. However, GetSafe offers no other written resources, how-to guides, or tutorials. 

How GetSafe Compares to Other Medical Alerts


GetSafe

Medical Guardian

Life Alert

Lifefone

Cost of Upfront Equipment

From $79

From $0

$0

$0

Monthly Monitoring Fees

$24.95

From $29.95

From $69.99

From $24.95

Activation Fees

No

No

From $96

No

Optional Monthly Add-ons

Yes

Yes

No

Yes

Water-Resistant Devices

Yes

Yes

Yes

Yes

Fall Detection

Optional

Optional

No

Optional

GPS Location Monitoring

Optional

Optional

Optional

Optional

Mobile App

Yes

Yes

Yes

Yes

Connection

Cellular

Cellular

Cellular

Cellular or WiFi

Optional Accessories

Yes

Yes

Yes

Yes

GetSafe vs Medical Guardian

Medical Guardian offers a range of different medical alert solutions, including mobile pendants and at-home systems. However, it lacks the voice-activated buttons that GetSafe offers, and its monthly monitoring fees are higher than GetSafe’s. However, Medical Guardian does have options with zero equipment or activation fees, making it an attractive option for those on a tight budget. 

GetSafe vs Life Alert

Life Alert is an expensive medical alert monitoring option that’s rather basic and outdated. It has no fall detection, and its monitoring plans start at triple the price of GetSafe’s. We’d recommend GetSafe over Life Alert in all situations. 

GetSafe vs Lifefone 

Lifefone is a top-rated option offering a range of mobile and at-home medical alert systems. Unlike GetSafe, it has no up-front equipment fees. Its monthly fees are also very attractive. 

We’d suggest Lifefone if you’re looking for a top-rated, no-frills medical alert system with a wearable pendant, but GetSafe remains more attractive for those looking for a custom system with wall buttons. 

The Bottom Line

As our GetSafe review shows, the company offers versatile medical alert monitoring solutions that feature wall-mounted emergency buttons. The voice-activated button and base stations enable you to speak directly with US-based monitoring agents, who will dispatch emergency services if required. There’s also a wearable pendant with an 800-foot range and various other add-ons. 

Overall, we’d recommend GetSafe as a reliable medical alert monitoring service provider for anyone who doesn’t like wearing alert pendants or other devices. 

Frequently Asked Questions
Is GetSafe Legit?
-
+
Yes, GetSafe is a legit medical alert monitoring company. It offers high-quality wireless systems featuring voice activation and two-way voice, and its US-based equipment monitoring centers have excellent quality certifications.
Where to buy GetSafe medical alert systems?
-
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You can buy GetSafe medical alert systems through the GetSafe website. You can purchase one of the standard packages or speak with the sales team to develop a custom package. You can also add custom devices and services during the checkout process.
Who owns GetSafe medical alert?
-
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GetSafe is owned and operated by well-known security and medical-alert monitoring company Bay Alarm. It’s a popular, top-rated company that specializes in security services across North America.
A biomedical writer, editor, and translator with over 30 years of experience. After working as a health communications specialist for the National Institutes of Health in Bethesda, Maryland, and its contractors, Juliette established ServingMed.com, a medical communications business for hospitals, universities, research foundations, and individual health care professionals. Juliette currently manages a small team of writers, editors and translators and serves an expanding medical clientele.

The author of this article has been paid by Natural Intelligence to write this article. Neither the author nor Natural Intelligence provide medical advice, diagnosis, or treatment. If you think you may have a medical emergency, call your doctor or your local emergency number immediately.

GetSafe customer reviews

Based on 10 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

2 years ago

Get Safe is a good company that me and my family are happy to have it is very helpful and the service is great!

2 years ago

Because they give quick responses and are very reliable. They helped me get to my medical issues and was it very amazing

2 years ago

This device has a very sensitive necklace. It is easy to get help and the help is very quick to come to my assistance

2 years ago

I had to use my GetSafe device recently and the experience was everything I was led to expect.

2 years ago

It is quite expensive, however they do provide extreme details on my safety. They help me feel secured & are very cooperative.

2 years ago

My grandmother uses GetSafe. It has been great for her and our family. The how-to videos made it simpler to install (although we still struggled).She was confused that there was no button, but she was able to get used to using her voice.

2 years ago

They are a company that made the install and set up pretty easy. I now just have to hope the system will understand if I activate it. The system is easy to work and their have been no false alarms.

2 years ago

Satisfied customer. Great service delivery. Quality service. I would recommend this service any day

2 years ago

It is a great resource and very helpful in emergency situations. The response time is very quick.

2 years ago

None of the other brands are as good as GetSafe. They are very quick to respond.

10 reviews