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ADT Medical Alert Review

Top10.com Staff

In a Nutshell

ADT offers competitively priced medical alert home and mobile monitoring systems. With one press of the help button you will connect to trained experts who can assess your situation, call emergency services, and get in touch with your family. With 4 monitoring centers located in the US, and owned and operated by ADT, answering over 19 million alarm signals, ADT is one of the industry’s most trustworthy companies.

pros

  • Senior-sensitive trained experts
  • Lifetime warranty
  • Free quote

cons

  • No fire/smoke monitoring
  • No daily check in service

ADT Health ADT Health Visit Site

Monitoring Services

ADT  Medical Alerts offers a fast and smart response at the push of a button. From either the base unit or a pendant, pressing the help button will immediately alert a senior-sensitive trained expert in-house at ADT to help you directly. If you are on the phone, your call will be bypassed so you never have to wait for assistance. The expert can then assess your situation, contact and dispatch emergency services to your home or mobile location and even keep your family up to date with the situation as needed.

 ADT offers temperature monitoring services to make sure that the resident is notified if the temperature moved out of the normal range. You can test the unit yourself, and ADT recommend you do this monthly to make sure it is working correctly.

Product Features

ADT Medical Alerts work up to 600 feet from the base unit, which means you should be fine to move freely around your home and garden. If you would like protection and security on the move, ADT offers an On-The-Go solution which may suit more active needs, and comes with a GPS locator so the right help can always find you.

Remember, you cannot speak through the help button on the pendant or bracelet when at home, only through the base unit itself. The unit is portable so you can take it with you on vacation or anywhere else, if you need.

Fall detection can be purchased separately, for a small additional monthly fee. In under a minute, ADT staff can recognise a fall and get in touch directly, dispatching emergency services if necessary and getting in touch with loved ones, 24/7/365.

Installation Process

All of your equipment will be shipped at no additional cost, complete with instructions so that you or a loved one can get your system set up quickly and efficiently. There are user manuals online to download as well as a setup phone line if you need any help whatsoever. The On-The-Go mobile solution has no additional elements in order to run smoothly. It runs wirelessly, and therefore does not need a phone line. It has built in GPS so that your location is always clear to monitors. The Medical Alert Plus system also works wirelessly, without the need for a landline phone. 

The Basic option will run off your landline, so you will need a POTS installed if you want to opt for this cheaper choice. However, if your power goes out at any time, the system will work off a battery installed in the unit, so you don’t have to worry about outages.

Plans & Pricing

Basic System
ADT Medical Alert Plus system
On-The-Go Emergency Response System
Fall Detection
$29.99/month & up
$35.99/month & up
$39.99/month & up
$10/month

There are three options available, at three monthly costs. The On-The-Go system is the most expensive at $39.99 per month, with fall detection available for an extra cost. You can choose between Medical Alert Basic for $29.99 per month or Plus for $35.99 per month. The main difference between the two is whether you will need a landline. 

ADThealth devices

All the medical monitoring systems come with an unconditional warranty on labor, parts and service. You will not incur any additional fees for repairs. ADT offers free activation, no annual agreement necessary and even includes ForeveRate (TM), which means your price will stay the same for as long as you continue to renew.

ADT Health ADT Health Visit Site

Help & Support

ADT has a number of ways to get in touch, both before you sign up and once you’re using a medical alert system. The help center allows you to browse hundreds of FAQs about ADT systems and services, including video tutorials and step-by-step instructions for setup and features. Your medical alert is shipped to you along with instructions, and there is a toll free number to call if you need any setup assistance. You can download the system manuals or user guides to help you or a loved one get started in no time. ADT also has mobile apps for both iPhone and Android. From the website you can access live chat, phone numbers and email support, as well as live tweeting help from @askADT.

Bottom Line

ADT Medical Alert monitoring services are proving to be just as dependable as the company’s home security solution, with reliable at-home and on-the-go devices for active seniors looking to maintain this lifestyle. ADT provides added security and peace of mind for you and your loved ones.

Frequently Asked Questions
Does ADT have a medical alert system?
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Yes, ADT Health offers medical alert systems with mobile and at-home options and various features including fall detection technology.
How fast is the ADT Health response time?
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ADT has 6 US-based monitoring centers across the US staffed by trained professionals available 24/7 to respond immediately to alerts and notify the necessary responders.
How much does ADT Health cost?
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The basic medical alert plan from ADT starts at $29.99 per month, with fall detection services costing an additional $10 per month. The on-the-go system starts at $39.99 per month and includes fall detection.
Top10.com's editorial staff is a professional team of editors and writers with dozens of years of experience covering consumer, financial and business products and services.

The author of this article has been paid by Natural Intelligence to write this article. Neither the author nor Natural Intelligence provide medical advice, diagnosis, or treatment. If you think you may have a medical emergency, call your doctor or your local emergency number immediately.

ADT Health customer reviews

Based on 18 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

5 months ago

ADT Health gives great value and service for the money. It is easy to use! I would be happy to recommend it.

5 months ago

With ADT Health I've learned a lot of information and given great advice about both of the Covid vaccines and taking care of my diabetes.

5 months ago

They are great and answer all my questions, and they help me find the answers to any of my health problems and advise where to go for help. If they see something is wrong, they call me right away. I find them very easy to work with.

6 months ago

I do believe ADT Health is a great medical alert service because it allows me to live independently and the cost is great.

6 months ago

ADT Health alerts system lets people with health problems live on their own. They monitor the home's equipment non-stop.

6 months ago

It is great because it is a well-known brand and it works well for me. I have had good service and no problems.

6 months ago

ADT Health should have a better coverage zone outside the home. Also, they could offer different price points based on your needs.

8 months ago

ADT Health is a great benefit for me. I have used it a couple of times for an emergency. It is a great product and helps me to feel safe on my own.

8 months ago

They're a very trusted company and were the first to offer medical alert equipment for both in the home and on the go.

7 months ago

They are very easy to use, but they should do more frequent service checks to make sure the unit is functioning properly. They should make it easier and clearer with the charging instructions for the unit. Their reps sometimes give different answers to the same question.

7 months ago

They have great customer service and are a great value. I wish they could explain the system better, though. It is hard to understand the advisor over the phone when you are having a hard time making it go through all the procedures correctly.

7 months ago

They do well with their customer service and plans. Security is good. The app needs to be updated.

8 months ago

They respond quickly to alerts but should not ask so many questions. Making it easier to install would be nice. They should also offer a bigger selection of services.

6 months ago

I recently started using it to track weight loss after surgery, so, I am still learning the system. There is nothing I think they need to improve at this time, as it's working well for me.

7 months ago

The price for the equipment is good. We've used it for a few years now and like it.

7 months ago

They could be more accurate with the information given in their alerts and provide alerts for family members as well as for the individual.

7 months ago

ADT Health allows me to control how I view my personal medical documents and allows me to keep all my important medical documents in one easy-to-access place. I like that I have access instantly to my documents and can use the app to contact my doctor's office for a chat or set an appointment. I don't believe ADT has any adjustments to make to become better as it works great as is.

8 months ago

They protect their customers and they take every precaution to make sure their customers are satisfied and safe. The only thing I would say they can do better is to make it available in more places.

18 reviews