ADT Health Review

ByTop10.com StaffOct.21, 2018

This site is a free online resource that strives to offer helpful content and comparison features to its visitors. Please be advised that the operator of this site accepts advertising compensation from companies that appear on the site, and such compensation impacts the location and order in which the companies (and/or their products) are presented, and in some cases may also impact the rating that is assigned to them. To the extent that ratings appear on this site, such rating is determined by our subjective opinion and based on a methodology that aggregates our analysis of brand market share and reputation, each brand's conversion rates, compensation paid to us and general consumer interest. Company listings on this page DO NOT imply endorsement. Except as expressly set forth in our Terms of Use, all representations and warranties regarding the information presented on this page are disclaimed. The information, including pricing, which appears on this site is subject to change at any time.

In a Nutshell

ADT offers competitively-priced medical alert monitoring systems for at-home or on-the-go use. With one press of the help button you are connected to senior-sensitive trained experts who can assess your situation, call emergency services and get in touch with your family if necessary. With 6 monitoring centers across North America answering over 19 million alarm signals annually, ADT is one of the industry’s most trustworthy companies.

pros

  • Senior-sensitive trained experts
  • Lifetime warranty

cons

  • No fire/smoke monitoring
  • No daily check in service

Monitoring Services

ADT offers a fast and smart response at the push of a button. From either the base unit or a pendant, pressing the help button will immediately alert a senior-sensitive trained expert in-house at ADT to help you directly. If you are on the phone, your call will be bypassed so you never have to wait for assistance. The expert can then assess your situation, contact and dispatch emergency services to your home or mobile location and even keep your family up to date with the situation as needed.

ADT offers temperature monitoring services to make sure that the resident is notified if the temperature moved out of the normal range. You can test the unit yourself, and ADT recommend you do this monthly to make sure it is working correctly.

 Product Features

ADT medical alerts work up to 300 feet from the base unit, which means you should be fine to move freely around your home and garden. If you would like protection and security on the move, ADT offers an On-The-Go solution which may suit more active needs, and comes with a GPS locator so the right help can always find you.

Remember, you cannot speak through the help button on the pendant or bracelet when at home, only through the base unit itself. The unit is portable so you can take it with you on vacation or anywhere else, if you need.

Fall detection can be purchased separately, for a small additional monthly fee. In under a minute, ADT staff can recognise a fall and get in touch directly, dispatching emergency services if necessary and getting in touch with loved ones, 24/7/365.

Installation Process

All of your equipment will be shipped at no additional cost, complete with instructions so that you or a loved one can get your system set up quickly and efficiently. There are user manuals online to download as well as a setup phone line if you need any help whatsoever. The On-The-Go mobile solution has no additional elements in order to run smoothly. It runs wirelessly, and therefore does not need a phone line. It has built in GPS so that your location is always clear to monitors. The Medical Alert Plus system also works wirelessly, without the need for a landline phone. 

The Basic option will run off your landline, so you will need a POTS installed if you want to opt for this cheaper choice. However, if your power goes out at any time, the system will work off a battery installed in the unit, so you don’t have to worry about outages.

Contract & Fees

Basic SystemADT Medical Alert Plus systemOn-The-Go Emergency Response SystemFall Detection
$29.99/month & up$35.99/month & up$39.99/month & up$10/month

*Last updated: May, 2018

There are 3 options available, at 3 monthly costs. The On-The-Go system is the most expensive at $39.99 per month, with fall detection available for an extra cost. You can choose between Medical Alert Basic for $29.99 per month or Plus for $35.99 per month. The main difference between the 2 is whether you will need a landline. 

All the medical monitoring systems come with an unconditional warranty on labor, parts and service. You will not incur any additional fees for repairs. ADT offers free activation, no annual agreement necessary and even includes Foreverate, which means your price will stay the same for as long as you continue to renew.

 Help & Support

ADT has a number of ways to get in touch, both before you sign up and once you’re using a medical alert system. The help center allows you to browse hundreds of FAQs about ADT systems and services, including video tutorials and step-by-step instructions for setup and features. Your medical alert is shipped to you along with instructions, and there is a toll free number to call if you need any setup assistance. You can download the system manuals or user guides to help you or a loved one get started in no time. ADT also has mobile apps for both iPhone and Android, which allow you to access your MyADT account and Pulse system on the go. From the website you can access live chat, phone numbers and email support, as well as live tweeting help from @askADT.

 Bottom Line

ADT Health monitoring services are proving to be just as dependable as the company’s home security solution, with reliable at-home and on-the-go devices for active seniors looking to maintain this lifestyle. ADT provides added security and peace of mind for you and your loved ones.

ADT Health