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Total Home Protection Review

30 people say

Ease of use

Brand satisfaction

Value for money

Service quality

30 reviews
Top10.com StaffByTop10.com StaffMay. 16, 2019

In a Nutshell

Total Home Protection is a subscription home warranty service that offers to replace or repair household appliances and large household systems if they break down due to normal wear and tear. The company is also fully online, so customers can handle their accounts through their mobile device.

pros

  • Pre-screened professional contractors
  • Affordable annual plans

cons

  • Some basic items not covered on gold plan
  • Pricing isn’t provided on site - requires quote

Total Home Protection Total Home Protection Visit Site

Highlights

  • Fast and effective coverage - with 1 month free
  • 24/7 support and low trade-service fee
  • Site is really easy to navigate, bold and straightforward

Warranty Coverage

Total Home Protection’s plans cover a wide variety of home appliances and systems, ranging from plumbing to water heaters, ovens, cook tops, and trash compactors. You’ll have to upgrade from the Gold plan to the Platinum plan though if you want to also cover your air conditioning system, your heating system, and the refrigerator, clothes washer, and clothes dryer. 

These last 3 items tend to be standard on the basic plans of most companies, so it's unclear why this requires an upgrade with Total Home Protection. 

What does Total cover?
What does Total Home Warranty cover?

After filling out an online form, this reviewer was quoted $499 for a 13-month platinum plan on a house under 5,000 square feet and $419 for a 13-month gold plan on a house under 5,000 feet. The quote did not give prices for the premium plan or service call fee. 

A wide range of other repairs like pool and septic system are listed under “optional,” but no prices are given. 

Terms & Conditions

Total Home Protection provides information on the site’s FAQ section and also through the blog, maintenance tips, and testimonials section. 

The company's terms and conditions section on the website states that it will cover costs to repair or replace items listed as covered on the customer plan as long as the items became “inoperable due to mechanical failure caused by normal wear and tear.” The determination of whether or not it is normal wear or tear is made solely by the contractor sent by the company. 

The company will not cover known or unknown pre existing conditions, nor does it cover houses that are also used for commercial purposes, such as daycares, common areas of condominiums, and vacant properties.

After a claim is submitted, a contractor is hired within 2 days during normal business hours and 4 days on weekends and holidays. You may be required to pay extra if it is an expedited request. 

The type of A/C units covered is very limited, it does not included condenser casings, registers and grills, water towers, humidifiers, chillers, electronic air cleaners, window units, non ducted wall units, gas air conditioning systems, water evaporative coolers, swamp coolers, and more. The list is quite long, and the company also only pays $10 per pound for refrigerant, and you have to foot the bill for the rest. 

On the terms and conditions page the company includes an itemized list of what it will and won’t cover for each household item, and for almost every entry, the list of problems that isn’t covered is quite long. 

Contractors

All Total Home Protection contractors must be licensed for their trade, carry a minimum of $500,000 in general liability insurance, at least $250,000 per occurrence and provide proof of workers compensation insurance or a wave if the contractor is self-employed. They also need to have the same amount of auto insurance coverage. 

If you’d like to learn more about the contractors, the website doesn’t help. All of the contractors shown include only a first name and a stock photo, with no further details about who they are or where they work. 

Transparency

Prices aren’t listed upfront on Total Home Protection’s  website, and you have to request a personalized quote in order to see how much you could be paying. The company’s listed address is also the same address of a separate, unrelated company. 

It should be noted that this company has earned low marks from consumers on online forums like Yelp, with many users stating that the company didn’t cover repairs that were supposed to be included in their plans, and that contractors took much longer than 24 hours to arrive. 

In addition, in the testimonials page, none of the people include their full name, and all of the portrait photos are stock photos. The same goes for the contractors, all of whom only include a first name, no further details, and a stock photo. 

Total Home Protection Total Home Protection Visit Site

Customer Service

Customers can reach out to Total Home Protection by way of a toll free number in order to file a claim. The company says you can also do this by way of the online client portal, but when we tested it the portal was down for maintenance. You can reach out through the online chat, and you can get answers for your questions on the company blog and FAQ section. 

Conclusion

Total Home Protection promises to cover a wide range of home repair needs, and the price is reasonable for a 13-month plan. That said, you’ll really want to read the fine print very carefully, and shop around to learn more about the company and read customer testimonials. 

Top10.com StaffByTop10.com StaffJun. 18, 2019
Our editorial staff is comprised of writers who are passionate about the world of consumer services. We specialize in simplifying the process of choosing the right home warranty for your needs.

Total Home Protection customer reviews

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Top reviews

B***y, NY
a month ago

Ease of use

Brand satisfaction

Value for money

Service quality

The rate was very reasonable and customer service personnel are easy to be reached and always answer any questions I might be concerned about.

J***e, MA
2 months ago

Great service to have. Easy to book appointments last minute. Good prices they have. Makes my life easier when we have repairs that need to be done.

K**s, FL
3 months ago

I like the way that they provide for products that are covered. And the fee that is charged for the service fee

N*k, CT
5 months ago

It's amazing and beautiful and just so great for consumers to use due to the heavy and wide range of protections

N*****a, MI
3 months ago

it best service and it have cheap home protection out there and good customer services out there

S****t, FL
a month ago

On time and professional and did really good work in a reasonable amount of time. When we called they answered the phone in a timely manner and were professional on the on the phone. Set up the appointment and were on time, as well.

T****a, TN
4 months ago

Premium product quality performance, technology advanced software, innovative and engaging technology

J**n, TX
6 months ago

They were very professional and had a good promotional rate. I was pleased with their customer service as well.

B*****y, IL
5 months ago

My house is only 2 years old, so nothing really has happened to it as of this date and time.

C****s, FL
5 months ago

Used three times, first time they refused to service the refrigerator giving a poor excuse, second time was perfect (roof), and third time is on going at this time.

G**l, OH
5 months ago

They are easy to use but they want a different ticket for EVERYTHING. For example, we had a leak somewhere around the tub which turned out to be the spigot and the drain. We had to call for a separate work order for the drain, which meant the plumber had to come back later for the second leak and we had to wait!

H**s, CA
2 months ago

It was pretty good and I liked it overall. Wasn't too satisfied with the cost, but repairs are fast and well done, and cheaper than they would be otherwise.

P***e, NC
6 months ago

Website needs improvement and its slow most of the time. Once I got through, the warranty has served us well.

M*g, IL
2 months ago

We had quick responses which was better than their competitors. Competitive rates. Friendly staff.

M*****n, FL
3 months ago

Do not stock commonly-used parts. Technicians are usually well qualified and volunteer alternative solutions, if necessary.

W*****m, TX
3 months ago

I dislike the amount of communication. I felt like I was not kept up to date on the repairs.

G**y, TX
a month ago

They're slow on getting thing taking care of and fix thing that should be replace instead of continue have to come out and fix something every couple of months.

L***J, MS
5 months ago

I gave Total Protection this rating because it is the best home warranty company that I have seen this far. It is hassle free, it's definitely easy to use and it alleviates the burdens of worrying about trying to pay high costs to get things repaired.

T**a, IL
3 months ago

Very helpful customer service. Very easy to understand, reliable protection. Have saved money on repairs.

A****a, MN
2 months ago

I like there warranty. They're easy to contact when you need a repair.

30 reviews