Advanced Home Warranty Review

Top10.com Staff

In a Nutshell

Advanced Home Warranty provides top nationwide service and has a dedicated customer service team to personally deal with each claim. Advanced is best for those looking to enhance the resale value of their home by including a home warranty with the purchase.

pros

  • Limits of liability clearly displayed
  • 24/7, dedicated toll-free customer service

cons

  • Site not comprehensive
  • Not liable for contractor work

Advanced Home Warranty Advanced Home Warranty Visit Site

Coverage

Advanced Home Warranty provides 2 plans; ‘Basic’ and ‘Total.’. Unlike many companies which provide one plan for appliances and another plan for systems, Advanced Home Warranty plans cover a mixture of appliances and systems. ‘Basic’ covers the majority of the appliances and systems in your home from the heating and the microwave (built-in) to the electrical system and the garage door opener. ‘Total’ includes all of the elements in ‘Basic’ but also includes air conditioning, washer, dryer, and refrigerator.

You can also add optional extras such as central vacuum or septic tank.

Pricing


Basic Plan

Total Plan

Per Month

$33.33

$40

Per year

$370*

$450*

* First month free

Packages and Plans

ITEM

BASIC

TOTAL

Heating

Electrical

Plumbing

Microwave

Dishwasher

Garage door opener

Refrigerator


Air Conditioning


Clothes dryer


Clothes washer


Advanced Home Warranty offers 2 plans:

  • Basic Plan: covers a wide range of appliances and systems in your home, from the heating, electrical and plumbing systems to the dishwasher, built-in microwave and garage door opener.
    • $33.33/month or $370/year plus a free month
  • Total Plan: complete protection for your air conditioning system, refrigerator, clothes washer and clothes dryer.
    • $40/month or $450/year plus a free month

what Advanced covers
What Advanced Home Warranty covers

Terms and Conditions

Advanced Home Warranty terms & conditions are aligned with the industry averages. Coverage starts 30 days after payment is received and if you cancel the warranty, refunds are made, depending on how long you have held your warranty.

As with most companies you are required to keep records to show your appliances & systems have been maintained and may be asked for these in the event of a claim.

Full limits of liability are published on the website, and are no different from the limits of liability of most other companies.

Your home will not be covered if you run a business, such as a home daycare from the premises.

Customer Service

You can contact Advanced Home Warranty at any time via the 24/7 toll free customer service line. In the event of a claim you will be allocated a dedicated customer service representative who will assist you throughout the process.

Contractors will be contacted within 2 days (4 days on weekends and holidays) unless the company considers it an emergency. In those cases contractors will be contacted as soon as possible.

Number of Contractors

Approved contractors will be contacted by Advanced Home Warranty and the contractor will then contact you to arrange a mutually convenient time (during business hours) to visit. If a suitable contractor cannot be found you may arrange your own contractor and Advanced Home Warranty will reimburse you.

Service calls are $60 per service item and you are required to pay this to the contractor, at the time of the call. This fee will be payable if you cancel at the last moment when the contractor is on their way to your home.

Advanced Home Warranty is not liable for any of the work carried out by the contractors.

Transparency

Advanced Home Warranty clearly spells out its limits of liability on its website which is nice to see if you’re a first-time visitor. Additional policy details are only available once you have requested a quote—but those are clearly set out. As a relatively new company, very little independent information is available.

Advanced Home Warranty Advanced Home Warranty Visit Site

Bottom Line

As a new company, Advanced Home Warranty has few customer reviews around the web. For this reason the quality of customer service and contractor repairs is difficult to assess, but the terms and conditions and limits of liability detailed show it to be very similar to other home warranty companies offering the same service.

About Advanced Home Warranty

Advanced Home Warranty is a relative newcomer to the Home Warranty market place and is using its 24/7 customer service & dedicated staff to set it apart from other service providers.

Founded: 2014

Regions served: Nationwide

Top10.com's editorial staff is a professional team of editors, writers and experts with dozens of years of experience covering consumer, financial and business products and services.

Advanced Home Warranty customer reviews

Based on 30 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

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29 Sep 2020

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Top Reviews

Jerry, OR
a year ago

Ease of use

Brand satisfaction

Value for money

Service quality

Their services are very professional, and they are reliable. They have reasonable prices, and plans to work for you and your family. They save you a lot of money on home repairs.

Lena, NY
10 months ago

I am satisfied with Advanced home Warranty , they have good customer service and always help me with all questions I have about potential repairs.

Deb, FL
7 months ago

if you need them they come. There is always a charge for something not covered. Ease of use is good...just call them. Value is there but between what I spend upfront and during repair, I think I could have gambled by not purchasing warranty

Dave, NC
a year ago

Because it covers everything from home repair to grass care, and just in case something breaks down

Kate, AR
a year ago

The company is easy to use. Service is great. Everything went really smooth from beginning to end. No issues. Staff seemed to really care about providing best service for the customer.

Linda, AZ
a year ago

I only had them for a year, I used them several times right after moving into my house. They were good company to use.

Spirit, TX
a year ago

I only used them once for two different services. The customer service representative was able to answer all my questions and set up the work order. The repairman set up our appointment quickly and was able to solve my problem. The second work order took a little longer and will be coming out next week.

SE, ME
10 months ago

They are a great company with fast response time. They had someone over by the next day. That's my main reason for choosing them.

Nancy, NC
10 months ago

They covered everything and did what they needed to do. We are pleased with the results. We are going to continue to use them in the future.

Jean, CA
9 months ago

Have never had any real issues with the company, when needed my refreshing fixed they came out no problem only thing was waiting close to 6 weeks for the part to come in.

Halie, NY
a year ago

Provide good service at a fair price and are reliable when I need to use and contact them.

Ken, AZ
a year ago

I had a problem when the air conditioner broke they fixed it but it took a few days. When I did call they did answer quickly

Kelly, FL
10 months ago

When you call to ask a question about coverage the first thing they say to you is all that they will not cover. Then when you find out they will cover what you called about and they send a company to repair that company then tells you how you will have to pay them extra to do the repair.

Mary, MI
7 months ago

Give good customer service, and quick response when service is needed for repairs. Rates are reasonable and easy to pay

Zach, CA
8 months ago

I like the company because they worked on getting my items in my house fixed in a timely manner.

Doc, SC
7 months ago

I've not had to use their services as yet because I've not had any issues to warrant their services. Bill is alright to pay, and I'm happy that my house has kept sturdy.

Hannah, TN
10 months ago

I wish they had been more up front about what was covered and how to utilize that coverage most effectively.

Kimberly, WV
7 months ago

Needed to switch my home insurance and added warranty. It was difficult but I needed to do it to save money.

Natalie, AZ
a year ago

The warranty doesn't cover everything, not as comprehensive as I would have preferred. It was purchased with home.

LJM, IL
10 months ago

They have come to fix a few repairs in the past. Their rate is alright for a warranty.

30 reviews