Advanced Home Warranty Review

ByTop10.com StaffOct.21, 2018

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In a Nutshell

Advanced Home Warranty provides top nationwide service and has a dedicated customer service team to personally deal with each claim. Advanced is best for those looking to enhance the resale value of their home by including a home warranty with the purchase.

pros

  • Limits of liability clearly displayed
  • 24/7, dedicated toll-free customer service

cons

  • Site not comprehensive
  • Not liable for contractor work

Coverage

Advanced Home Warranty provides 2 plans; ‘Basic’ and ‘Total.’. Unlike many companies which provide one plan for appliances and another plan for systems, Advanced Home Warranty plans cover a mixture of appliances and systems. ‘Basic’ covers the majority of the appliances and systems in your home from the heating and the microwave (built-in) to the electrical system and the garage door opener. ‘Total’ includes all of the elements in ‘Basic’ but also includes air conditioning, washer, dryer, and refrigerator.

You can also add optional extras such as central vacuum or septic tank.

Pricing


Basic Plan

Total Plan

Per Month

$33.33

$40

Per year

$370*

$450*

* First month free

Packages and Plans

ITEM

BASIC

TOTAL

Heating

Electrical

Plumbing

Microwave

Dishwasher

Garage door opener

Refrigerator


Air Conditioning


Clothes dryer


Clothes washer


Advanced Home Warranty offers 2 plans:

  • Basic Plan: covers a wide range of appliances and systems in your home, from the heating, electrical and plumbing systems to the dishwasher, built-in microwave and garage door opener.
    • $33.33/month or $370/year plus a free month
  • Total Plan: complete protection for your air conditioning system, refrigerator, clothes washer and clothes dryer.
    • $40/month or $450/year plus a free month

Terms and Conditions

Advanced Home Warranty terms & conditions are aligned with the industry averages. Coverage starts 30 days after payment is received and if you cancel the warranty, refunds are made, depending on how long you have held your warranty.

As with most companies you are required to keep records to show your appliances & systems have been maintained and may be asked for these in the event of a claim.

Full limits of liability are published on the website, and are no different from the limits of liability of most other companies.

Your home will not be covered if you run a business, such as a home daycare from the premises.

Customer Service

You can contact Advanced Home Warranty at any time via the 24/7 toll free customer service line. In the event of a claim you will be allocated a dedicated customer service representative who will assist you throughout the process.

Contractors will be contacted within 2 days (4 days on weekends and holidays) unless the company considers it an emergency. In those cases contractors will be contacted as soon as possible.

Number of Contractors

Approved contractors will be contacted by Advanced Home Warranty and the contractor will then contact you to arrange a mutually convenient time (during business hours) to visit. If a suitable contractor cannot be found you may arrange your own contractor and Advanced Home Warranty will reimburse you.

Service calls are $60 per service item and you are required to pay this to the contractor, at the time of the call. This fee will be payable if you cancel at the last moment when the contractor is on their way to your home.

Advanced Home Warranty is not liable for any of the work carried out by the contractors.

Transparency

Advanced Home Warranty clearly spells out its limits of liability on its website which is nice to see if you’re a first-time visitor. Additional policy details are only available once you have requested a quote—but those are clearly set out. As a relatively new company, very little independent information is available.

Bottom Line

As a new company, Advanced Home Warranty has few customer reviews around the web. For this reason the quality of customer service and contractor repairs is difficult to assess, but the terms and conditions and limits of liability detailed show it to be very similar to other home warranty companies offering the same service.

About Advanced Home Warranty

Advanced Home Warranty is a relative newcomer to the Home Warranty market place and is using its 24/7 customer service & dedicated staff to set it apart from other service providers.

Founded: 2014

Regions served: Nationwide

Advanced Home Warranty