BigCommerce Review

Top10.com Staff

In a Nutshell

BigCommerce is the only Ecommerce platform with PayPal One Touch, plus all users get access to hundreds of customizable apps and integrations. It currently offers a 15-day free trial, with no credit card required.

pros

  • Built-in mobile store support
  • 24/7 live phone support

cons

  • Limited free template options
  • Maximum annual sales limits

BigCommerce BigCommerce Visit Site

Customization

When it comes to the actual site design of your Ecommerce storefront, BigCommerce has its own strengths and weaknesses. First off, there’s no denying that BigCommerce has an incredibly easy-to-use site building system in place.

With an intuitive interface and an appreciation for simplicity, this company fully understands that most of its clients are Ecommerce retailers - not masters of HTML and CSS coding.

Still, it’s important to recognize where this service struggles. While there are  plenty of professional templates to choose from, some of those templates are not fully responsive—meaning they may not display properly on mobile devices with smaller screens.

Don’t let that scare you, though. BigCommerce does support HTML and CSS coding. The design editor gives you full control over the visual customization of your site. You won’t be able to customize the functionality though, as BigCommerce doesn’t allow for the editing of PHP or the code used for actual shopping cart functionality. You can layer in functions, it just takes a little knowledge or you’ll need to hire a developer.

Payment Processing

When you’re managing an Ecommerce store, it’s safe to assume that your customers are all going to have different ways of paying you. Choosing the right site builder for your business is all about determining what kind of payment options you need.

BigCommerce may have been designed with small businesses in mind, but that doesn’t mean it doesn’t  give you enterprise-level support. With access to PayPal, Stripe, and Authorize.net, it’s no surprise that BigCommerce is considered to have one of the most well-rounded payment solutions in the Ecommerce  market.

As if that wasn’t enough, BigCommerce also happens to be the only Ecommerce platform to date that has PayPal One Touch built-in. Essentially, that lets you offer an instant checkout to the more than 100 million PayPal shoppers. Not only does this increase conversions, but it proves that BigCommerce take efficient payment integration seriously.

SEO Tools

When it comes to digital marketing, SEO happens to be one of the most underappreciated (and complex) techniques to turn potential customers into paying ones. Understandably, most budding Ecommerce retailers would prefer to have a simplified SEO solution.

With BigCommerce you can control the permalinks for your individual product pages and site content. You also have control over title and meta elements. The themes are all designed to load quickly as well, so that site speed won’t create a ranking problem for your online store.

The native SEO features end there but there is an extensive app marketplace within BigCommerce where you may be able to find apps to help with your search optimization, including scoring your current efforts.

Pricing

Package
Standard
Plus
Pro
Enterprise

Price/month

$29.95/mo

$79.95/mo

$299.95/mo

Call 1-866-991-0872

Online Sales/year

$50k

$150k

$400k

Custom

Abandoned cart saver

No

No

Yes

Yes

24/7 live support

Yes

Yes

Yes

Yes

*Prices last updated:February 2020

Secure Hosting

Having an impressive storefront might be exciting for your customers, but as an Ecommerce retailer, stability and security should be the thing that excite you. Once you look past all of the bells and whistles, it’s crucial to determine how safe your data is.

Fortunately, BigCommerce put just as much effort into its security as it does into its website design. When it comes to uptime, BigCommerce boasts a 99.99% average uptime (compared to the industry average of 99.5%). Historically, it has managed to deliver 100% availability during Cyber Week. With each store protected by layers of perimeter and server-specific firewalls, file integrity scanners and intrusion detection software, it’s clear that BigCommerce cares about keeping your data safe as much as you do.

Hosted stores are automatically set up under BigCommerce’s native secure socket layer (SSL). Once you set up your own domain you can integrate your own SSL certificate to keep customer data encrypted.

Customer Support Services

As any experienced Ecommerce retailer can tell you, it’s just a matter of time before you encounter a problem with or have a question about your site. There are just too many variables and moving parts for everything to go smoothly 24/7.

BigCommerce certainly delivers in that department. With a 24/7 support team that can be reached by phone, email and live saveable chat, BigCommerce makes sure that you’re covered no matter what time disaster strikes.

The site also offers access to help articles and tutorials so you can try to troubleshoot issues on your own if you’re comfortable enough to try and tackle them before calling support.

Seamless Integration and Migration Tools

The latest exciting feature in BigCommerce’s toolbox is the ability to integrate with existing Ecommerce platforms. This migration feature provides impressive benefits, and makes this platform the first of its kind to natively support Amazon selling. Merchants are no longer faced with having to pick their favorite Ecommerce platform provider. Thanks to this tool, users can simultaneously list products on their branded BigCommerce site as well as Amazon, Pinterest, and Facebook storefronts. Amazon Ecommerce merchants can integrate with the BigCommerce platform, giving them the power to customize their storefront with the Ecommerce website builder, yet still maintain the benefits of having their products listed with Amazon, Pinterest, Facebook or eBay.

Another major benefit of this new tool is the reduction in the risk of shopping cart abandonment. Thanks to synchronized inventory tracking, the correct stock levels are displayed across all storefronts. By controlling stock levels from a single location, you stop customers from discovering part-way through their order that the product has already been sold on another site. Integrated inventory tracking across your BigCommerce, Amazon, Pinterest, and Facebook storefronts means you can control and display the same inventory, and manage it all from a single, cloud-based interface.

BigCommerce BigCommerce Visit Site

BigCommerce's Buy Button Feature

From marketing your products on Tumblr to enhancing your blog site with more commerce options, BigCommerce’s new buy button feature makes online shopping a breeze for everyone—from business owners straight down to their customers. 

Buy buttons offer both consumers and sellers a lot more than a simple link ever could. For example, while a link will bring a customer to a specified product or landing page, your BigCommerce buy button can be used to:

  • Easily embed a direct path to your checkout page
  • Reach customers on a variety of platforms
  • Provide a new, more engaging format for the NOW generation of shoppers
  • Customize your sales funnel
  • Google Analytics-linked

Scalability

BigCommerce helps owners who want to expand their store by offering hundreds of single-click integrations with first-class software. Seamlessly use pre-built integrations by connecting platforms such as Listrak, Bronto, NetSuite and many others that are designed specifically for growing businesses.

BigCommerce Enterprise was launched in 2015 for high-volume retailers, and features advanced security, real-time analytics and much more. Business owners can easily evaluate customer purchasing behaviors, learn to optimize inventory and merchandising and evaluate marketing campaign performances in real time - all necessary tools for scaling a business.

Conclusion

BigCommerce is a reputable and feature-rich Ecommerce platform that has grown to become one of the largest providers in the industry. Its rates are competitive and it provides everything a startup or growing online business needs to attract and retain customers.

Top10.com's editorial staff is a professional team of editors, writers and experts with dozens of years of experience covering consumer, financial and business products and services.

BigCommerce customer reviews

Based on 24 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Write review

Adjust category ratings

Ease of use

Ease of use

Brand satisfaction

Value for money

Service quality

Brand satisfaction

Ease of use

Brand satisfaction

Value for money

Service quality

Value for money

Ease of use

Brand satisfaction

Value for money

Service quality

Service quality

Ease of use

Brand satisfaction

Value for money

Service quality

Share your experience

People discuss, price, satisfaction level and more.

Write your review

26 Sep 2020

Almost done!

Check that everything's correct, fill in your details, and submit your review!

Anonymous

Ease of use

Brand satisfaction

Value for money

Service quality

Today

Your review will be screened by our team
Whoo-hoo!
Thanks, we love getting your feedback

Top Reviews

Reece, GA
10 months ago

Ease of use

Brand satisfaction

Value for money

Service quality

I'm our first party site manager and I absolutely love BigCommerce. It's easy to integrate any apps we may need, the set up for importing is efficient as well as customizing your export for exactly what you need. Whenever I do have issues, I can get them addressed same day with the online chat portal.

Bruce, FL
a year ago

It is generally well put together but they're are a few things that could be done better. I have to jump back and forth on the screens a lot.

Arthur, GA
9 months ago

They are very convenient and have great customer service. I feel that they do a great job helping customers.

Jess, CA
9 months ago

A platform and tools to allow the building of commercial websites for businesses to promote their online web commerce on the internet.

JM, MA
a year ago

I needed an online e-Commerce solution for my website and after having a few issues with a few other companies in the past I wanted to fix my website once and for all and I believe I have this with BigCommerce.

Marcy, TX
a year ago

Because I love the way BigCommerce has handled our e-commerce site.. I think they are wonderful company and are well worth the cost we pay for the service.

Victoria, CA
a year ago

We use BigCommerce at work. We are a small company and we like that we have 24-7 support since we are not necessarily technical experts.

Ryan, FL
9 months ago

I like that the site allows you to sell not only on your website, but also Facebook and Instagram. However, I am beginner-intermediate on website development and find the set-up complex and the descriptions a bit hard to follow.

Taylor, TX
10 months ago

It was very easy to use which was convenient for the business. Our online store has been up and running using BigCommerce.

Seth, FL
7 months ago

It's been very good for my website and the support is excellent. They also keep updating and adding new features to the cart.

Gina, FL
7 months ago

I like that it easily allowed you to connect to a third party tax tool to automate tax calculations. I feel that the tool helps me better manage my commerce. Also the help center is easy to search and find the answers that you are looking for.

Elle, CA
8 months ago

Very helpful with designing our online store, in addition to the commerce and SaaS that we used for online payments. Very pleased

Barry, MD
7 months ago

It is difficult to use. I am constantly looking in the helpdesk to try to find solutions. I think it is a good service, but the technical difficulties make me question if I would recommend it.

Linda, IL
10 months ago

BigCommerce helps you not only build a site online but looks on how to improve your ROI with different methodologies of selling from SEO tactics to different outlets to sell your items.

Rachel, TX
10 months ago

We love that they customize and manages the shipping for us. They provide real-time shipping quotes and allows us to print labels for products purchase. Makes it super simple.

Sam, MO
8 months ago

Professional company with great customer associates who can answer any questions you may have. They have 24-7 support and was too difficult to integrate.

Diedra, FL
8 months ago

We currently have our BigCommerce for our e-commerce platform. We like that you now can also link it to our Amazon Seller Central account/

Anne, CA
9 months ago

BigCommerce is reliable , quality services and easy to use. The e-commerce platform met and satisfied our needs .

Carl, OH
8 months ago

Easy to implement BigCommerce. Still learning all the parameters. Hopefully will utilize all the functions on your e-commerce site.

Lucy, NJ
9 months ago

For me personally it was the most effective/ worth while e-commerce platform to use. This includes the cost, ease of use ,and of course the efficiency and quality. It allows us to sell across multiple platforms from our website to Instagram. We are happy with our e-commerce platform selection.

24 customer reviews