Expert Review

Customer Reviews

Wix Review - Get 50% Off

35 customer reviews

In a Nutshell

Wix provides small business owners with plenty of valuable site building tools and services in order to create an online store. More specifically, it provides retails with a variety of template options, SEO strategies and payment options.

pros

  • 500+ professional templates
  • 200+ apps for your site

cons

  • Not ideal for complex Ecommerce
  • Free service includes ads

Wix Wix Visit Site

Pricing and Plans 

Wix has Ecommerce plans that start at $12.50/month. This plan comes with built in SEO tools, free hosting and even a series of helpful mobile apps. Considering the perks this plan comes with, it’s no surprise that Wix has become one of the most ground-breaking Ecommerce builders on the market. 

Package
Price
Online Store
Professional Site Review

Ecommerce

$12.50/month

$24.50

No

VIP

$24.50

$24.50

$24.50

*Prices last updated May 2018

Customization

In the Ecommerce world, appearances matter. When it comes to building an Ecommerce site, one of the biggest issues that retailers have is creating a website that manages to look professional without breaking the bank. Having a sleek, polished storefront can be that little extra push that turns that potential customer into a paying one.

If you’re a first-time retailer, you probably don’t have much coding/website design experience. Fortunately for you, Wix basically allows you the freedom to be as complex with your storefront design as you like. If you’re ready to start selling products today, Wix has more than 500 templates to choose from.

Wix website

Now, if you’re interested in building a truly unique storefront, you’ll have access to Wix’s innovative drag-and-drop feature, which gives you near unlimited freedom when it comes to building your site from scratch.

Again, this site builder is ideal for retailers looking to keep things simple. If you’re interested in editing the HTML or CSS code of your site, you’ll have to go somewhere else. Still, if you’re looking to build a good-looking storefront quickly, Wix is definitely worth checking out.  

Payment Integration

Let’s face it: running a business is far from easy. Running a 24/7, international Ecommerce business? Well, that can be a downright nightmare if you don’t have the right tools at your disposal.

One of the most effective tools in your arsenal is the simplification of transactions. Considering how hard it actually is to get a potential customer to convert, it’s in your best interest to make the transaction process as smooth as possible.

How does Wix do when it comes to handling payment integration? From a processing perspective, it does a respectable job. With the 7 most popular payment options covered, 90% of your customers will be able to use their preferred method.

Are there other Ecommerce builders with more payment processors? Absolutely, but keep in mind that Wix goes far beyond just giving you dozens of transaction options.

Payment integration is about more than just checkout processing. At the end of the day, it’s about making the entire transaction process as painless for you as it is for your customers. For example, Wix provides you with automated customer email notifications. Instead of having to send out a purchase confirmation yourself, Wix instantly handles it.

Wix Ecommerce

As if that wasn’t enough, Wix offers you a free mobile-friendly storefront (crucial for getting recognized by Google’s search algorithm) with no ads. Through a combination of different services, Wix has managed to create a layered integration system that gives you more time to focus on what really matters.  

SEO Tools

If Google doesn’t know who you are, no one does. For better or worse, we live in a world where being on the second page of Google’s results can have a pretty negative effect on your revenue.

Even with the constant changes in the digital marketing landscape, SEO remains a vital part of digital marketing and Ecommerce as a whole. So, how can you tap into the power of SEO? By working with a site builder that understands its value.

Right off the bat, Wix helps you cover the most basic SEO techniques. When it comes to titles, descriptions, and keywords, Wix makes the process as simple and straightforward as possible. It may not be revolutionary (most Ecommerce site builders offer this in some degree), but it’s important to give credit where it’s due.

Beyond typical SEO practices, Wix also gives you the option to create a more seamless experience on your storefront. If you choose, you can integrate your social media feed directly onto your site. By creating a more cohesive, immersive experience, you’re able to positively reinforce your customers decisions while building a community in the process.

Having a community means positive word of mouth/social media presence. This reassures Google that you’re a worthwhile site and makes the race to the first page of Google all the more winnable.

Secure Hosting

While your potential customer’s focus is on presentation and ease of use, your mind should be considering the overall stability of your storefront. Website design is a crucial part of building a site, but so is having a solid infrastructure behind it.

Wix makes a point of offering free hosting on all of their payment plans. No matter what plan you choose, Wix will provide you with the same level of security. Beyond the free hosting, it offers the Ecommerce plan members with 20GB of storage and 10GB of bandwidth (more than enough for the average small business Ecommerce retailer).

Something to be aware of before using Wix is the fact that its sites lack export options. The site building technology is just too fundamentally different from other sites. Essentially, if you start a business with them, your storefront as you know it can only be accessed through them.

That being said, if you try Wix out and like what you see, you shouldn’t run into any issues with hosting.   

Customer Support Services

In the world of Ecommerce retail, there’s always going to be some kind of issue. Ideally, you’ve decided to work with a site builder that puts a premium on being there for you in your time of need.

This is where Wix shows a bit of room for improvement. It doesn’t have a dedicated 24/7 phone line, which is surprising, considering the size of this company. That being said, it offers plenty of online support resources (user guides, tutorials, etc.) and access to a support forum that can help you in 9 different languages.

Wix Wix Visit Site

Scalability

Wix works for businesses that are scaling up by providing users with an all-in-one management system to track orders, promote sales, manage shipping, and most importantly, get paid quickly and easily. All of these features are on top of the beautiful, customizable templates and flexible store design that has made Wix famous. Users will find it easy to optimize for mobile devices so customers can browse your store anytime, anywhere.

Conclusion

Wix has had an interesting reception in the world of Ecommerce site building. On one hand, it’s been heralded as one of the most innovative and customizable services online. Other people have claimed that the lack of customer support and hosting stability detracts from its value.

Frankly, there’s no denying that Wix can do better. Still, it’s important to recognize what it does well and (more importantly) what it aims to achieve.

Wix is building a cost-effective alternative to the more expensive site builders on the market today. If you’re just getting started as an Ecommerce retailer, make sure to check out Wix. With a focus on design and accessibility, it’s no wonder that Wix is considered one of the best Ecommerce builders money can buy.

Top10.com's editorial staff is a professional team of editors, writers and experts with dozens of years of experience covering consumer, financial and business products and services.

Wix customer reviews

Based on 35 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Write review

Adjust category ratings

Ease of use

0 people say

Ease of use

Brand satisfaction

Value for money

Service quality

Brand satisfaction

0 people say

Ease of use

Brand satisfaction

Value for money

Service quality

Value for money

0 people say

Ease of use

Brand satisfaction

Value for money

Service quality

Service quality

0 people say

Ease of use

Brand satisfaction

Value for money

Service quality

Share your experience

People discuss, price, satisfaction level and more.

Write your review

11 Jul 2020

Almost done!

Check that everything's correct, fill in your details, and submit your review!

Anonymous.
0 people say

Ease of use

Brand satisfaction

Value for money

Service quality

Today

Thank you!

Top reviews

D***d, NY
7 months ago

Ease of use

Brand satisfaction

Value for money

Service quality

This is the perfect choice for anyone looking to build a website. It just makes the process so much easier.

M*****a, FL
4 months ago

Wix allowed me to create a very stunning and inviting website. I was able to include the icons that were closely associated with the services I am providing. I enjoy the fact that you can have several different pages and are able to arrange them to suit your business. I was able to upload photos and there was ample space to write a biography about me and what I do.

S****a, FL
5 months ago

It's very easy to set-up and use. They have helpful videos to guide you through the process.

J******r, FL
7 months ago

The Wix site was incredibly easy to use. I was able to make a site and link it to a GoDaddy account in just under an hour.

I***C, NY
2 months ago

Wix is my favorite but I have to say it is about the customer service, they are awesome and I wouldn't change them for any other company. They've made ecommerce simple and intuitive.

V******n, FL
3 months ago

I have had Wix for sometime now and used their product and they are a decent do only with great scores

M*S, TX
2 months ago

Was very affordable and provided web design. Also had affordable ecommerce solution and graphic design.

N****e, CT
5 months ago

It's easy to use and to start a website with them. A lot simpler and less costly than programming it or hiring someone to program it

N***, CA
3 months ago

Very easy company to work with and do business with. Customer service is great and helpful.

A*N, AR
5 months ago

I like their customer service and their attention to details. They are good at creating content for advertising

C***s, TX
9 months ago

I gave wix this overall rating because it's the lowest cost for the best premium features.

B****t, NC
7 months ago

Great price and service. It's easy to use and they offer a great product. They are much better than other sites.

D**i, IL
9 months ago

Made it easy to create a website for business landing pages for my clients and was very simplified yet delivered amazing results

G**l, TN
6 months ago

From the time we signed up for Wix, we have had little to no problems with the program. The setup was quick and easy.

Y**u, PA
8 months ago

I like the look of their templates and how you can design the website to look the way you like and include different types of media in the site.

J*m, WI
7 months ago

Ease of use to make a website. The programming used makes a nice and appealing website for customers to see

A****w, NJ
6 months ago

Their service was very fast and they have good customer reps. I thought the value was very good for the prices charged.

D**e, FL
6 months ago

They are a great company that focuses on web building. They have all these templates to choose from that you can incorporate in your own website.

C*****e, GA
9 months ago

Its very easy to use and relatively powerful for a website of its kind. Any person who can edit a word document can potentially make a beautiful website.

R*b, CA
7 months ago

It was easy to use. I did not like the free version that showed free domain name. The paid version was a bit too high for a non revenue site.

35 customer reviews