- Manage customer support across every channel
- Follow up on leads & identify key contacts
- Great for all-sized businesses
- Trusted by 150K+ companies
- Save resources with no-code customization
- Build dashboards for better predictability
- Close faster with AI tools at every stage
- Full access, no credit card required
- AI powered automations that save time
- CRM for small business to enterprise
- Keep track of key support metrics
- Up-to-the-minute sales updates
- Free trial
- Multiple AI-powered automations
- Over 750 integrations
- Free expert assistance included
- Leverage product reviews and recommendations
- 350+ industry-leading integrations
- Grow faster with multi-channel segmentation
- Manage sales through a visual sales pipeline
- Multiple user-friendly sales dashboards
- Free 14-day trial
- All-in-one tool with invoicing, payments & AI
- Great for service-based small businesses
- 7-day free trial
Why Your Business Needs Live Chat Software
- Increasing Sales
∙ Streamlined client contact boosts sales.
∙ Collaborative tools helps salespeople close the deal. - Improving Customer Retention
∙ Effective feedback logging keeps customers around longer.
∙ Integrated “360 degree” views of customer data help you serve them more effectively. - Streamlining Your Sales Funnel
∙ A CRM makes it easy to visualize your funnel.
∙ Granular reporting helps identify pipeline weak points. - Easy Online Marketing Tools
∙ CRMs help marketers plan and track email campaigns.
∙ Easily integrate sales and marketing data for better results and a higher conversion rate.
How to Choose the Right Live Chat Software for Your Business
- Setup Time
∙ Cloud-hosted solutions can be deployed faster than on-premises ones.
∙ Look for a CRM with good support and a large user community to easily resolve setup difficulties. - Ease of Use
∙ Many CRMs put a strong emphasis on ease of use.
∙ Find a tool with good data visualization and that provides streamlined apps to help your salespeople enter and access data on the go. - Price
∙ Most CRMs offer a free trial, to help your team evaluate the tool at no cost. CRMs range in price from “free” to “high-ticket enterprise sales”; find one that works within your budget. - Add-ons
∙ What does the CRM offer besides lead capture and outreach? Consider looking for a tool with a rich integration library to take advantage of connections with other services you may use. - Customer Service
∙ What hours is the support team available? Look for a support team accessible in your time zone and which provides more than simple ticket support. - Interface
∙ Is the CRM you’re considering visually pleasing? Opt for a tool that makes it easy for your salespeople to visualize their diary and priority appointments.
Our Top 3 Picks
- 1exceptional9.9
Top customer service and relationship tools
30-day Free TrialRead Salesforce US ReviewA fully packed, cloud-based, scalable CRM with market recognition and a loyal user base, Salesforce has plenty going for it already. And it keeps evolving, which is one of the reasons it sees little turnover in companies once they embrace it. This powerhouse CRM offers a substantial advantage and many appealing features, one of them being the slate of add-ons that allow it to grow with whatever business is using it.
Salesforce offers every sales tool you can think of as well as a dynamic web of products that essentially allow you to customize your experience and scale the technology with your company’s growth. It features AI-backed lead scoring, a built-in communication tool called Chatter, and integrated invoicing, as well as the capacity to connect clients’ custom apps via Heroku cloud to the market. Add that to the array of standard sales, CS, and marketing tools and you can see why Salesforce is often the go-to CRM for larger companies.
Salesforce US Pros & Cons
PROS
Extensive featuresAdaptive and customizable softwareAll-in-one solution for marketing, sales, and commerceCONS
High plan pricesInadequate implementation support - 2excellent9.2
Customizable CRM option for businessesCustomizable CRM option for businessesRead monday sales CRM ReviewGreat for - Visual thinkers
Price - $8 per seat per month (3 seat minimum)
Free trial - 14 days
Monday sales CRM manages to provide a wealth of CRM features without overloading the user. Its visually stunning interface is remarkably accessible, with automated workflows and easy-to-use collaboration features. But there’s more underneath the surface, making it surprisingly capable both for those who only utilize its core features as well as those who need more advanced tools.
From small businesses to enterprise organizations, monday sales CRM offers an approachable, scalable CRM that can adapt to almost every user’s needs.
monday sales CRM Pros & Cons
PROS
Team tracking and insightsCustomizable featuresUnlimited contactsCONS
Plans require you to pay for a minimum number of seatsTraining on CRM implementation may be inadequate - 3very good8.5
All-purpose CRM to support businesses
Free TrialRead Pipedrive ReviewGreat for - First-time CRM users
Price - Starting at $14.90
Free trial - 14 days
Another accessible CRM tool, Pipedrive fills in the gaps left by Monday and other competitors in its field, namely with lead-tracking and other sales-based reporting tools.
Pipedrive offers a simple yet sophisticated interface that more than makes up for it with its ability to represent the sales process in graphic form. It is a worthy tool for keeping track of contacts, improving communication both within and outside of the team, and keeping close tabs on sales and possible deals. Add in automated call tracking, a popular chatbot feature, and a ready-to-use platform, and you have a CRM tool that offers a solution to most of the needs of small- to medium-sized businesses.
Pipedrive Pros & Cons
PROS
Free trial available for 14 daysComprehensive customer supportExtensive features plus apps and integrationsCONS
Live chat only available for paying customersAdditional costs when you add more integrations
