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InMotion Review (2024)

Web hosting and building - all in one
By Top10.com StaffBy Top10.com Staff -
Last Updated: May 19, 2023
1,473 reviews
by
logo-INMOTION
Visit Site
Price
From $7.46/Month
Free Version
SEO Features
Yes

Our Verdict

Is InMotion  Worth Signing Up For?

InMotion boasts strong service and the specialized know-how to support your website. With a focus on businesses rather than individual consumers, the company handles the technical side of your online project so that you can spend more time with your customers.

Price
From $7.46/Month
Free Version
SEO Features
Yes

InMotion at a Glance

8.7
Editor Score

Easy-to-use

WordPress website builder, has a slight learning curve
8.0

Website Packages

Free domain, web hosting, email addresses, hosting, commerce
8.5

Reliability

SSL certificate, unlimited bandwidth, hack and malware protection, DDOS protection, automatic backups
10.0

Customer Service

24/7/365 expert support via live chat, phone support, email support
9.0

Integrations

Marketing tools, ecommerce tools
8.0

InMotion Pros & Cons

PROS

Very easy to use
Excellent support
Competitively priced

CONS

Editor is a little limited
Unable to add custom code

Top InMotion Reviews

To
Tom
I always get such amazing support with…
I always get such amazing support with InMotion. Over 10 years and every single experience has been top-notch. Thanks for all your help!
RJ
RJ
Sales and service are polite patient and actually help, regardless of how picky or peculiar your plan may be, they treat you with respect and answer questions without any nonsense or bait and switch
Nathan, @support, was excellent and took the time to listen and allow me to brainstorm ideas whereas it seems nowadays support persons from most companies can’t wait to get you off the phone, or can’t understand you, or you get so many voice prompts you can’t get to a human. I called, waited ten sec, Nathan was there and walked me through everything I had going on and let me ask questions and spill my goals as a developer and a person just trying to make a decent living. He treated me with respect, and in contrast to GoDaddy support, actually went out of his way to help me. The sales person also was extremely nice and patient; though I cannot remember his name, shout out to @sales as again, in contrast with GoDaddy, no bait and switch tactics, no tricks, they may even add in something just to help move you along and get you going. I had to give this review because many people don’t have the same experiences and things going on in their life, but if you need a service and support with your service, I cannot in any way shed negative light on any interaction I’ve had with inmotion hosting! I’d recommend to starters like myself —though I’ve hosted domains I’ve never tried to offer services in a business plan before— and to veterans as their whole approach is different and they currently keep the customer in mind. That is a rare luxury in todays world and because I’ve done business with other potential hosts I can say that from both sales and support my experience with them have been top notch. Hats off
SB
Sam Digithaiz Barton
These guys are top tier thanks so much…
These guys are top tier thanks so much for a great service! Much better than the rest !
See all InMotion reviews

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InMotion InMotion Visit Site

Overview

Dedicated to technical excellence and great customer support, InMotion is a growing force in web hosting. Although very affordable (plans start from $5.99 per month with a two year contract), this is not a budget-hosting service. InMotion web hosting goes far beyond simply providing a platform for your website. If you're looking for an adept host that offers industry-leading page loading times and 5 different ways to get the support you need, this is a worthwhile investment of your hosting budget. With Inmotion you will receive a 90-day money back guarantee if you order the business, VPS and reseller hosting packages. All Dedicated Servers and monthly billed VPS and reseller hosting packages are eligible for a full refund for 30 days.

How InMotion  Works

Ideal For

Right off the bat, it is clear who is not an ideal customer for this particular company. Individual users looking to set up an InMotion domain for a blog or portfolio might feel a little insignificant and perhaps unable to find the personal support they may need. The truth is, InMotion goes after businesses. Its VPS and dedicated hosting packages are well-equipped and competitively priced. The overall value for an InMotion WordPress site holds up well within the industry. Such a platform runs smoothly on the company’s more premium hosting plans.

I would have no trouble at all recommending InMotion hosting to any medium-sized to larger business looking to establish or migrate an online project. The company has advanced technology to grow with your business, a vast knowledge base for user collaboration, and a toolbox that is the stuff of developers’ dreams. The 100 percent satisfaction guarantee, CNET Certification, and A+ Better Business Bureau rating doesn’t hurt, either.

Features

All shared hosting packages also include monthly transfers, domains, and no-downtime website transfers. The Pro Plan and Power business hosting plans allow for smooth Ecommerce integration and the Pro plan allows unlimited parked domains and subdomains (Power allows 10 and 100, respectively). Here are some key technical and marketing InMotion hosting features.

Technical Features:
Marketing & Additional Features:
Unlimited storage space
90-day money- back guarantee
Unlimited bandwidth
Secure IMAP email
Free domain
Free 1-click installer
Free SSD drives
Google Apps integration
SSH access
Up to $300 free advertising credits
Free data backups
Ecommerce options available
Code in more languages including PostgreSQL, MySQL, Ruby, PHP
Easy-to-use control panel
Free no downtime website transfers
Premium website builder

Easy installation of 310+ applications

Although described as “Business Hosting” plans, InMotion's shared hosting packages are ideal for most medium- to high-traffic sites, from blog pages to growing businesses. The company offers a trio of shared hosting options, plus more advanced hosting services for organizations with more substantial demands, including VPS hosting, dedicated server options, and reseller hosting. 


InMotion plans

For bloggers and small businesses, however, the Business Hosting packages are a good place to start. They include:

Launch ($6.99/month with the 1 year plan, $5.99 with 2 year plan)

Presented as a good option for users of all skill levels, this is InMotion's basic and most affordable package. With 50GB of disk space and monthly transfers, there's more than enough space to build something small. The fact that this package allows for just 2 MySQL and PostgreSQL databases and provides room for just 3 websites on the account does hamper growth a little. If you need to integrate your social media into your site from InMotion, Facebook, Twitter, and other widgets are available.

Packed with high-level extras you'll get from few other providers and serving up a very generous $150 in advertising credits, this is an attractive package for anyone looking to set up just one small site. With unlimited SPAM-safe email and business-class hardware support, you'll be getting a lot of bang for your buck. You will need to upgrade if you want your hosting to be Ecommerce-ready.

Power ($9.99/month with the 1-year plan, $8.99/month for 2-year plan)

This plan is crammed with everything Launch offers, and more. Power is Ecommerce-ready, but still lacks pro-level support. Included with this plan are $150 in free advertising credits, while your website allowance rises to 6 and your MySQL & PostgreSQL Databases go up to 50. At about $2-a-month more than the Launch plan, this is good value.

Pro ($15.99/month)

Pro-level customer support is one of the very best features of this higher-end package. For more ambitious organizations, access to unlimited websites and unlimited MySQL and PostgreSQL databases, provide more room for growth.

Technology

InMotion is one of the best hosts out there when it comes to uptime and page loading speeds. The unique selling point of InMotion’s technology is its solid-state drives (SSD) hosting feature. Unlike traditional drives, they work without the physical limitations of spinning hard disks, and the restrictions these place on speed and power. SSD hosting on a fast network has no restrictions whatsoever, and InMotion uses a network with a 100MB/sec network speed, making it incredibly fast.

Another important factor to consider is the safety of your data when using a hosting company. InMotion uses RAID cards with battery-backed non-volatile caching. Simply put, this means that if there is power loss, any data would be stored until the server is brought back to normal, and then restored as if nothing happened. InMotion hosting nameservers allow users to control the hierarchy of all of their site’s subdomains, as well. Beyond that, the open-source InMotion software is constantly being updated.

Alongside free data backups, which many other companies charge extra for, InMotion also leads the industry with their 90-day, money-back guarantee. All InMotion subscriptions enable Max Speed Zones and easy Google Apps integration, and it utilizes business-class hardware across all its websites.

Website Builder Features

The InMotion website builder is a premium platform that helps newbies and pros alike put together a smart-looking site. It includes all the features you could think of: Ecommerce options, over 500 themes, one-click installations of OpenCart and Prestashop with 275+ dynamic Ecommerce features, and more. This is a host full of useful functions and with InMotion, domain transfers are easy.

The majority of these features come as part and parcel of your particular package. A few may incur extra costs, but an impressive number are available as standard.

Email

The InMotion hosting email setup for all of the company’s plans is the same. I like that customers do not have to choose a plan based on email features. Users receive unlimited SPAM Safe email accounts with every hosting package that they can access with the same InMotion login. All email accounts are run through the IMAP application which means that your InMotion hosting webmail can be accessed from anywhere with an internet connection, even hand-held devices. InMotion is not going to sell a plan simply because of its email features. However, in an apples-to-apples comparison, InMotion’s technology is complemented by its email options, which may push the needle when making your decision on hosting providers.

InMotion  Customer Support

There are 5 different ways for customers to access 24/7 InMotion support: telephone, live chat, email, online tutorials, and a community forum. It's easy to get in touch with someone who can help you at InMotion, but one of the best parts of their service is how competent the staff is. With a minimum of 160 hours of training, and experts with an average 10 years' experience on hand to help with more difficult situations, InMotion hosting support is on par with the best in the industry.

InMotion Pricing

InMotion is not the cheapest provider on the web, but it does provide top quality hosting regardless. With outstanding services, freebies, and extras, users will get a lot more for their money with InMotion plans. The pricing schedule below reflects the basic monthly hosting rates from the InMotion website at the time of this review; introductory rates are not included. 

*Prices last updated February 2019

Hosting Plan
Tier 1
Tier 2
Tier 3
Business (Shared)
$7.46/Month
$9.56/Month
$14.71/Month
Cloud VPS
$21.04/Month
$42.24/Month
$69.34/Month
Managed VPS
$31.34/Month
$52.54/Month
$79.64/Month
Reseller
$21.39/Month
$29.99/Month
$41.24/Month
Dedicated
$105.69/Month
$166.99/Month
$238.99/Month


Boasting over 400+ easy-to-install applications (including WordPress, Drupal, and Joomla) via the intuitive control panel, InMotion offers one of the largest and most varied selection of tools and services provided by a web host. With a clean, clear and simple control panel (used to help you manage your website behind the scenes), this is a flexible host you can get started with quickly. For the more technically-curious, I like that the host supports the popular LAMP stack (Linux, operating system, Apache server, MySQL database, and PHP programming language). This gives you the power to use InMotion your way—whatever your level of expertise may be. The InMotion hosting webmail login gives you access to your site’s communication from anywhere, even your smartphone. If you are like me and constantly on the go, you’ll appreciate being able to check your InMotion email on the fly from a tablet or other hand-held device.

InMotion InMotion Visit Site

Bottom Line

InMotion is a refreshing web host for anyone seeking a provider that really knows its stuff. With customer support that actually makes a difference (consider upgrading to premium support if you want to invest in even better service) InMotion takes a lot of the guesswork and uncertainty out of web hosting. This is not the cheapest hosting service online and, if you're looking for something simple which “does what it says on the tin,” you may want to try a less high-end service. A bargain for the price, high-tech InMotion offers a lot for your money, including fast, stable solid-state drives, and one-click installation. 

Top10.com's editorial staff is a professional team of editors and writers with dozens of years of experience covering consumer, financial and business products and services.

InMotion reviews

Great • Reviews 1,473
on
Excellent
68%
Great
5%
Average
3%
Poor
4%
Bad
20%
Sort by
To
Tom
3 weeks ago
I always get such amazing support with…
I always get such amazing support with InMotion. Over 10 years and every single experience has been top-notch. Thanks for all your help!
RJ
RJ
3 weeks ago
Sales and service are polite patient and actually help, regardless of how picky or peculiar your plan may be, they treat you with respect and answer questions without any nonsense or bait and switch
Nathan, @support, was excellent and took the time to listen and allow me to brainstorm ideas whereas it seems nowadays support persons from most companies can’t wait to get you off the phone, or can’t understand you, or you get so many voice prompts you can’t get to a human. I called, waited ten sec, Nathan was there and walked me through everything I had going on and let me ask questions and spill my goals as a developer and a person just trying to make a decent living. He treated me with respect, and in contrast to GoDaddy support, actually went out of his way to help me. The sales person also was extremely nice and patient; though I cannot remember his name, shout out to @sales as again, in contrast with GoDaddy, no bait and switch tactics, no tricks, they may even add in something just to help move you along and get you going. I had to give this review because many people don’t have the same experiences and things going on in their life, but if you need a service and support with your service, I cannot in any way shed negative light on any interaction I’ve had with inmotion hosting! I’d recommend to starters like myself —though I’ve hosted domains I’ve never tried to offer services in a business plan before— and to veterans as their whole approach is different and they currently keep the customer in mind. That is a rare luxury in todays world and because I’ve done business with other potential hosts I can say that from both sales and support my experience with them have been top notch. Hats off
SB
Sam Digithaiz Barton
4 weeks ago
These guys are top tier thanks so much…
These guys are top tier thanks so much for a great service! Much better than the rest !
JT
Joe Todd
4 weeks ago
We recently moved several business…
We recently moved several business sites from another major provider. Our prior provider was once very good but their offerings and support have remained static for a few years. InMotion supports more current web features at competitive prices. We pride ourselves on needing very little support help, but of course when we do need it it's critical. We needed it during our migration, in part because the old provider had some "customized" (i.e. not transferable) DNS records in our sites. InMotion was there quickly and skillfully to resolve migration issues. Their support stands out as the best in the industry.

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