In a Nutshell
- On premises and cloud options
- Windows, Mac, Linux clients
- Separate utility for viewing logs
- Not totally beginner friendly
- Connection speed influences performance
Netop Remote Control at a Glance
Best for: IT professionals
Price: From $33/year per device
File Sharing: Yes
Real-time Chat: Yes
Security: 256 bit AES encryption
What Services and Features Does Netop Remote Access Offer
Netop Remote Access features a sophisticated variety of tools which are designed with the needs of professional IT users in mind.
Multi Platform Connectivity
Users can download remote control clients for Windows, Linux, and Mac as well as for the Toshiba 4690 (an IBM operating system commonly used in point of sale / POS terminals).
Users that require remote support should install the Host installer while those that need to provide support should download Netop Guest.
Netop Remote Control also supports users that want to run a host-guest remote support system entirely on-premises without touching the cloud—although there is a separate licensing and pricing model for that implementation.
The guest console, which is designed for use by those providing support, contains a speed dial menu in which users can save connections for future use. All users need to initiate a remote access session is the IP address and user name of the machine they need to connect to. Once the correct credentials have been provided a high resolution access session will be automatically initiated.
Two Way Live Chat
There is a 2-way live chat system that allows the support team and the end user to communicate in real time. Users can also exchange files in either direction. There is a 2-way drag and drop functionality, delta transfer, and crash recovery.
Users can also initiate an audio video chat in order to provide richer support and they can receive information about the connection tunnel that exists between the 2 machines.
On Screen Annotations
Sometimes the easiest way to resolve a support issue is to draw annotations on the machine receiving support. With Netop, users can draw a variety of shapes and annotations on the guest machine in order to draw recipients’ attention to certain functionalities.
Full Keyboard And Mouse Control
Support staff can take over the mouse and keyboard of the user that is receiving support.
Prices, Plans and Value for Money
Netop provides separate pricing options for users that want to use the tool in the conventional manner, over the cloud, and for those that wish to deploy the tool for use in an on-premises setup. For the latter, Netop provides perpetual licenses. Pricing for on-premises is by quotation only and custom pricing is offered which takes into consideration the number of devices and users that companies need to provision on the tool.
The pricing for the Cloud offering is as follows:
Netop’s licensing structure is based upon the number of computers that are licensed. The sliding scale pricing model means that it’s cheaper for organizations to sign up large amounts of devices. For instance companies that have more than 500 computers to connect pay only $11.75 per device per year. Netop is capable of scaling from small installation based right through to enterprise grade rollouts.
Ease of Use and Setup
In order to set up the system users need to download and install either the guest or host download for their operating system. Clients are available for Windows, Mac, Linux, and the Toshiba 4690 POS OS.
After running through the installation steps the clients should be set up. Those that need support simply need to open up the host client and provide the details to their support team. Those using the guest tool need have an array of tools with which to initiate connections with users and retain them for future use.
It’s a streamlined system to set up on both ends.
Streaming desktop feeds carries a high likelihood of transmitting sensitive company data over the internet and therefore companies need to make sure that the data is going to be properly encrypted and kept safe from prying eyes.
For those worried, the good news is that Netop encrypts all data feeds with AES 256 bit encryption. This is the same technology that banks and other data-sensitive organizations frequently use to keep their data safe. There’s no reason to worry.
Netop doesn’t guarantee a certain performance during remote access sessions. Practically speaking the speeds which users are going to receive during the sessions is going to be determined primarily by the speed of connection that they have on both ends.
Netop Customer Service
Netop has put considerable effort into creating comprehensive documentation to guide users through the setup and deployment phases of using their remote access tool. Users can also receive support through email. The Denmark-based team is highly proficient and speaks excellent English, so friendly help is just a message away.
What People Say About Netop
"We use Netop every time a call requires a remote connection. I'd say about 300 times a day."
Gary Buchelt, Support Center Manager, Gilbarco Veeder-Root
“By using Netop, I can tell you who accessed which machine, on what date, at what time, for the past several years,”
Laura Kolterman, Systems Engineer, First Interstate Bank
“As PCI compliance demands became more stringent, we decided to move to Netop”
Brian Jensen, vice president of technical services, CKE Restaurant Holdings
What are the main operating systems supported?
Windows, Mac, Linux
How many computers can a company use the tool for?
There is pricing available for install bases with more than 500 machines
Where is the company based?
Netop’s headquarters is in Denmark
Netop is an advanced support and remote access tool designed to be used by companies responsible for overseeing many endpoints on a variety of operating systems including Windows, Mac, Linux, and Toshiba 4690 (which is commonly used in POS systems).