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Atlassian Jira Software Project Management Review (2024)

By Laura-jane BradburyBy Laura-jane Bradbury -
Last Updated: Jun 15, 2023
55 reviews
by
logo-JIRA SOFTWARE
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Price
From $7.75/user
Storage size
From 250 GB
Views
Board, Timeline, Gantt, Form, Task

Our Verdict

Is Atlassian Jira Worth Signing Up For?

Atlassian Jira is a project management software with many features and app integrations for task management, team and time tracking, collaboration, and insight reporting. It has a 7-day free trial and a free software version with basic features. Its pricing plans can be confusing, but they provide some savings with the right plan. A self-managed option is also available. If you’re looking for a task manager, Atlassian Jira is worth considering.

Price
From $7.75/user
Storage size
From 250 GB
Views
Board, Timeline, Gantt, Form, Task

Jira Software at a Glance

8.7
Editorial Score

Customizable Dashboards

Scrum and kanban boards, roadmaps, no gantt charts
8.5

Collaboration Tools

Team calendars, make announcements, collaborate on tasks
7.5

Value for Money

Free plan for 10 users, $7.75-$15.25/month per user, depending on the plan
10.0

Automations & Integrations

3000+ integrations and apps, customize workflows, drag-and-drop automations
9.5

Free Trial/Guarantee

Free 7-day trial
8.0

Jira Software Pros & Cons

PROS

Savings on some pricing plans
Free seven-day trial
Self-managed option available

CONS

Limited file storage for Free and Standard plans
24/7 customer support only available for higher-tier plans

Top Jira Software Reviews

Alex Tex
Been using Atlassian products for over…
Been using Atlassian products for over a decade, the Jira and Confluence get better over time and usage of the two gets flawless with many cross product integrations. I started with very old versions of Jira few companies back, what was the most annoying thing over the years was not the product itself, but some managers or admins over-complicating the setup or not listening for suggestions on how to simplify configuration or remove unnecessary steps. When the project is setup well Jira simply makes my life easier at work, confluence has been absolute blast since always if it comes to company wikis, these days it is my go-to for any docs, even personal with the free tier - I keep all my notes in my private account.
Sa
S a
Confluence is great, Jira not so much!
Not sure why there are so many bad reviews! Jira is actually an ok tool but the issue is managers don't really know how to use it effectively and turn it into a micro-management tool. However, Confluence is a great collaboration tool and I can't imagine my team living without it!
Roberto H.
Making things very easy...
Making things very easy...
See all Jira Software reviews

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Jira Software Jira Software Visit Site

Overview

Best for: Small and large businesses

Key use: Project management

Price: Starting from $7.75 per user, per month and from $790 per year, depending on user tiers

Storage: 250GB-Unlimited

Free trial: Seven days

How Atlassian Jira Works

Atlassian Jira software comes with a ton of features and over 3000 integrations to make your work seamless:

Agile boards

Scrum boards break down complex projects into manageable sizes, whereas Kanban boards enable teams to visualize their workflow, boosting productivity and efficiency.

Reports and insights

Jira software provides reports and insights to help you visualize the company’s current status and ensure the teams are up-to-date with the information they need to succeed.

Time tracking

Jira integrates with many time-tracking apps available in the marketplace. These time trackers provide worker time logs, response and resolution times, timesheets, time spent on projects, etc.

Drag and drop

The Drag-and-drop automation feature enables you to set the “What if…Then” rules in Jira, whereby specific tasks will be automated, saving your team time.

Roadmaps

Using the Roadmaps feature, teams can see everything they’re working on, as well as all the projects, keeping them and the company in sync.

Collaboration Tools

Atlassian Jira offers collaboration tools, such as Confluence and Team Calendars in Confluence Premium. Confluence is a remote-friendly team workspace where everyone can make announcements, collaborate on tasks, get actionable meeting notes, and tap into the team’s collective knowledge to solve problems.

Team Calendars in Confluence Premium unites calendars and schedules, enabling team members to align their plans for meetings, project delivery, or availability. You can share your calendar with other colleagues and customize recurring events.

Other collaboration tools include integrations for Slack for communication, Google Drive for file storage and access, and Outlook for handling your group’s emails, etc.

Data Privacy

Atlassian Jira’s privacy policy explains how the company collects customer data and what it does with it. The company stores account and profile information, plus any other content you provide through its products or services, including feedback. Other collected content includes uploaded files and links, billing information, support channel information, and content that goes through its websites, such as social media comments.

When you use the services, Atlassian Jira tracks your visit and interactions, device and connection information, third-party integration and service information about you, and information from related partners or related Atlassian companies. The company will ask for your consent before using your publicly identifiable data in testimonials or customer stories.

The information is used to personalize your experience, conduct research and development, communicate with you, provide security, offer customer support, protect Atlassian Jira’s legal rights, and for marketing purposes. The company doesn’t host, collect or transmit data from your server if you’re using their self-managed solutions.

Atlassian Jira Apps

Atlassian Jira offers desktop (macOS) and mobile (iOS, Android) apps. A Windows app doesn’t exist, but you can open the software through Google Chrome. According to Jira community reviews, this solution is very buggy and unresponsive at times. 

The software supports third-party integrations, which enhance the functionality of the apps. Jira software integrates with various apps from Atlassian’s marketplace. These are HubSpot, Todoist, Clockify, Asana, Outlook, Microsoft 365, Trello, Slack, Google Drive, and others.

Desktop app

Jira’s desktop app integrates well with macOS, providing access to features like push notifications, drag and drop, and more. It’s very simple to set up—just download the app and install it on your device. The desktop app has a nice interface and is easy to use, with all menus clearly displayed. 

Mobile app

Jira’s mobile app is convenient because it provides mobility, improved customer support agent communications, and customizable Jira dashboards. Setup is straightforward as you only need to download the mobile app from one of the smartphone stores, install it, and sign in with your email address. Then, you can invite other team members to the site. The interface has a mobile-friendly design, and you can operate it almost like the desktop version.

Atlassian Jira Customer Support

Atlassian Jira offers customer service through an online form that leads to an email response. Support also comes through product guides, a blog, a knowledge base, and FAQs.

Online form

Atlassian Jira’s online form is not intrusive, asking only for your email address, the topic of your question, and a short message about your query. Upon completing the form, customer support automatically sends a response showing they have received your request and that it will be addressed as soon as possible. You will then be directed to view the customer FAQs page while you wait for the email response.

Email

I emailed the Atlassian Jira customer care agents, but they didn’t respond. They had stated that there were a lot of requests coming in, which would lead to a delay in response. Since the request was made on the weekend, it appears the company’s claim of 24/7 support only applies if you pay for the higher-end plans.

Product demos

Atlassian Jira provides product tours and demonstrations on the company’s YouTube page. It has product designers, managers, and engineers talking about the software, giving tutorials, and responding to customer queries.

Atlassian Jira Pricing

Pricing & Special Offers

Atlassian Jira software has four plans: Free, Standard, Premium, and Enterprise. The Free plan is always available for up to 10 users, but due to additional business demands, you may need the advanced features in other plans.

The Standard and Premium plans are billed per user, per month at $7.75 and $15.25, respectively. However, the prices reduce for every user after you cross 100 users. For example, if you reach 110 users on the Standard plan, your rate reduces to $7.65 per user, per month. This means you’ll pay $841 for the month instead of $852. 

Annual plans are priced per user tier—a predetermined range of users. For example, User Tier 26-50 users will be charged $3,900 per year, whereas User Tier 51-100 will be charged $7,750 per year. The feature-filled Enterprise plan is only available on annual billing, and it becomes active when you reach 801 or more users.

Teams that don’t want to use Atlassian Jira’s cloud software can opt for a self-managed solution. The server and data center products cost $42,000 per year for a minimum of 500 users.

Plans
Free
Standard 
Premium
Enterprise
Price
$0

$7.75 per user, per month, billed monthly

From $790 per year, depending on user tiers

$15.25 per user, per month, billed monthly

From $1,525 per year, depending on user tiers

No monthly billing

From $134,000 per year, only available with 801+ users

Users
Up to 10 users
35,000 users
35,000 users
35,000 users
Apps and integrations
✔ 
✔ 
✔ 
✔ 
Storage
2GB file storage
250GB file storage
Unlimited file storage
Unlimited file storage
Reporting and Insights
✔ 
✔ 
✔ 
✔ 
Assign user roles and advanced permissions
x
✔ 
✔ 
✔ 
Uptime Guarantee
x
x
99.9%
99.95%
Support
Community support
Local business hours
24/7 Premium support
24/7 Enterprise support

Atlassian Jira Alternatives

How Atlassian Jira Compares to Other Project Managers

Atlassian Jira is in a project management industry filled with other top solutions. Here is a breakdown of how they compare:


Atlassian Jira
monday.com
ClickUp 
24/7 support
✔ 
✔ 
✔ 
Dedicated account manager 
✔ 
✔ 
✔ 
Drag and Drop
✔ 
✔ 
✔ 
Integrations 
HubSpot, Todoist, Clockify, Asana, Outlook, Microsoft 365, Trello, Slack, Google Drive 
Dropbox, Hubspot, LinkedIn, Zoom, Mailchimp
Tableau, Discord, Miro, Calendly 
Unlimited boards 
✔ 
✔ 
✔ 
Time tracking
✔ 
✔ 
✔ 
Users 
Up to 35,000
Unlimited
Unlimited

Atlassian Jira vs. monday.com

The Free version of Atlassian Jira’s software has top features that are unavailable on monday.com. The former has 10 users, while monday.com only has two. Pricing is much cheaper than on monday.com, and monday.com has a predetermined number of seats that you have to pay for, even when you don’t need them.

Atlassian Jira vs. ClickUp

ClickUp is an award-winning task-management software and it fares well against Atlassian Jira. While its monthly pricing is slightly higher than Atlassian Jira’s, its yearly prices are much lower. It has a free option that’s better than Jira’s as well, with more features and functionality. 

Jira Software Jira Software Visit Site

Bottom Line

Atlassian Jira is a feature-filled software for project management with sufficient tools and integrations to boost collaboration, track employees, and manage tasks. While its pricing can get confusing, you can still make savings on some of its plans. Overall, it’s worth considering for your task management needs.

Laura Bradbury writes for Top10.com and has been writing about dating, relationships, and sex since 2017 in her blog Style of Laura Jane. She produces relationship articles for publications and investigates online dating apps.

Jira Software reviews

Bad • Reviews 55
on
Excellent
9%
Great
0%
Average
5%
Poor
7%
Bad
78%
Sort by
Alex Tex
10 months ago
Been using Atlassian products for over…
Been using Atlassian products for over a decade, the Jira and Confluence get better over time and usage of the two gets flawless with many cross product integrations. I started with very old versions of Jira few companies back, what was the most annoying thing over the years was not the product itself, but some managers or admins over-complicating the setup or not listening for suggestions on how to simplify configuration or remove unnecessary steps. When the project is setup well Jira simply makes my life easier at work, confluence has been absolute blast since always if it comes to company wikis, these days it is my go-to for any docs, even personal with the free tier - I keep all my notes in my private account.
Sa
S a
1 year ago
Confluence is great, Jira not so much!
Not sure why there are so many bad reviews! Jira is actually an ok tool but the issue is managers don't really know how to use it effectively and turn it into a micro-management tool. However, Confluence is a great collaboration tool and I can't imagine my team living without it!
Roberto H.
3 years ago
Making things very easy...
Making things very easy...
Chloe
4 years ago
Jira an' Confluence are great tools for…
Jira an' Confluence are great tools for managing multi-task agile projects. We use it at every dept. and no one's complained. Firstly, I thought it's a good idea for QA's only, however, now I see the kanban board suits my team goals just awesome. Security settings, filters, places setups are all simple and workable.

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