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Atlassian Jira Review

Paul Kilinga

In a Nutshell

Atlassian Jira is a project management software with many features and app integrations for task management, team and time tracking, collaboration, and insight reporting. It has a 7-day free trial and a free software version with basic features. Its pricing plans can be confusing, but they provide some savings with the right plan. A self-managed option is also available. If you’re looking for a task manager, Atlassian Jira is worth considering.

pros

  • Savings on some pricing plans
  • Free seven-day trial
  • Self-managed option available

cons

  • Limited file storage for Free and Standard plans
  • 24/7 customer support only available for higher-tier plans

Atlassian Jira Atlassian Jira Visit Site  

Atlassian Jira at a Glance

Best for 

Small and large businesses

Key use 

Project management

Price 

Starting from $7.75 per user, per month and from $790 per year, depending on user tiers

Storage

250GB-Unlimited

Free trial 

Seven days


Features and Functionality

Atlassian Jira software comes with a ton of features and over 3000 integrations to make your work seamless:

Agile boards

Scrum boards break down complex projects into manageable sizes, whereas Kanban boards enable teams to visualize their workflow, boosting productivity and efficiency.

Reports and insights

Jira software provides reports and insights to help you visualize the company’s current status and ensure the teams are up-to-date with the information they need to succeed.

Time tracking

Jira integrates with many time-tracking apps available in the marketplace. These time trackers provide worker time logs, response and resolution times, timesheets, time spent on projects, etc.

Drag and drop

The Drag-and-drop automation feature enables you to set the “What if…Then” rules in Jira, whereby specific tasks will be automated, saving your team time.

Roadmaps

Using the Roadmaps feature, teams can see everything they’re working on, as well as all the projects, keeping them and the company in sync.

Collaboration Tools

Atlassian Jira offers collaboration tools, such as Confluence and Team Calendars in Confluence Premium. Confluence is a remote-friendly team workspace where everyone can make announcements, collaborate on tasks, get actionable meeting notes, and tap into the team’s collective knowledge to solve problems.

Team Calendars in Confluence Premium unites calendars and schedules, enabling team members to align their plans for meetings, project delivery, or availability. You can share your calendar with other colleagues and customize recurring events.

Other collaboration tools include integrations for Slack for communication, Google Drive for file storage and access, and Outlook for handling your group’s emails, etc.

Plans and Pricing

Atlassian Jira software has four plans: Free, Standard, Premium, and Enterprise. The Free plan is always available for up to 10 users, but due to additional business demands, you may need the advanced features in other plans.

The Standard and Premium plans are billed per user, per month at $7.75 and $15.25, respectively. However, the prices reduce for every user after you cross 100 users. For example, if you reach 110 users on the Standard plan, your rate reduces to $7.65 per user, per month. This means you’ll pay $841 for the month instead of $852. 

Annual plans are priced per user tier—a predetermined range of users. For example, User Tier 26-50 users will be charged $3,900 per year, whereas User Tier 51-100 will be charged $7,750 per year. The feature-filled Enterprise plan is only available on annual billing, and it becomes active when you reach 801 or more users.

Teams that don’t want to use Atlassian Jira’s cloud software can opt for a self-managed solution. The server and data center products cost $42,000 per year for a minimum of 500 users.

Plans

Free

Standard 

Premium

Enterprise




Price




$0

$7.75 per user, per month, billed monthly


From $790 per year, depending on user tiers

$15.25 per user, per month, billed monthly


From $1,525 per year, depending on user tiers

No monthly billing



From $134,000 per year, only available with 801+ users

Users

Up to 10 users

35,000 users

35,000 users

35,000 users

Apps and integrations

✔ 

✔ 

✔ 

✔ 

Storage

2GB file storage

250GB file storage

Unlimited file storage

Unlimited file storage

Reporting and Insights

✔ 

✔ 

✔ 

✔ 

Assign user roles and advanced permissions


x


✔ 


✔ 


✔ 

Uptime Guarantee

x

x

99.9%

99.95%

Support

Community support

Local business hours

24/7 Premium support

24/7 Enterprise support


Apps

Atlassian Jira offers desktop (macOS) and mobile (iOS, Android) apps. A Windows app doesn’t exist, but you can open the software through Google Chrome. According to Jira community reviews, this solution is very buggy and unresponsive at times. 

The software supports third-party integrations, which enhance the functionality of the apps. Jira software integrates with various apps from Atlassian’s marketplace. These are HubSpot, Todoist, Clockify, Asana, Outlook, Microsoft 365, Trello, Slack, Google Drive, and others.

Desktop app

Jira’s desktop app integrates well with macOS, providing access to features like push notifications, drag and drop, and more. It’s very simple to set up—just download the app and install it on your device. The desktop app has a nice interface and is easy to use, with all menus clearly displayed. 

Mobile app

Jira’s mobile app is convenient because it provides mobility, improved customer support agent communications, and customizable Jira dashboards. Setup is straightforward as you only need to download the mobile app from one of the smartphone stores, install it, and sign in with your email address. Then, you can invite other team members to the site. The interface has a mobile-friendly design, and you can operate it almost like the desktop version.

Data Privacy

Atlassian Jira’s privacy policy explains how the company collects customer data and what it does with it. The company stores account and profile information, plus any other content you provide through its products or services, including feedback. Other collected content includes uploaded files and links, billing information, support channel information, and content that goes through its websites, such as social media comments.

When you use the services, Atlassian Jira tracks your visit and interactions, device and connection information, third-party integration and service information about you, and information from related partners or related Atlassian companies. The company will ask for your consent before using your publicly identifiable data in testimonials or customer stories.

The information is used to personalize your experience, conduct research and development, communicate with you, provide security, offer customer support, protect Atlassian Jira’s legal rights, and for marketing purposes. The company doesn’t host, collect or transmit data from your server if you’re using their self-managed solutions.

Customer Service and Support

Atlassian Jira offers customer service through an online form that leads to an email response. Support also comes through product guides, a blog, a knowledge base, and FAQs.

Online form

Atlassian Jira’s online form is not intrusive, asking only for your email address, the topic of your question, and a short message about your query. Upon completing the form, customer support automatically sends a response showing they have received your request and that it will be addressed as soon as possible. You will then be directed to view the customer FAQs page while you wait for the email response.

Email

I emailed the Atlassian Jira customer care agents, but they didn’t respond. They had stated that there were a lot of requests coming in, which would lead to a delay in response. Since the request was made on the weekend, it appears the company’s claim of 24/7 support only applies if you pay for the higher-end plans.

Product demos

Atlassian Jira provides product tours and demonstrations on the company’s YouTube page. It has product designers, managers, and engineers talking about the software, giving tutorials, and responding to customer queries.

How Atlassian Jira Compares

Atlassian Jira is in a project management industry filled with other top solutions. Here is a breakdown of how they compare:


Atlassian Jira

monday.com

ClickUp 

24/7 support 

✔ 

             ✔ 

            ✔ 

Dedicated account manager 

✔ 

             ✔ 

            ✔ 

Drag and Drop 

✔ 

             ✔ 

           ✔ 

Integrations 

HubSpot, Todoist, Clockify, Asana, Outlook, Microsoft 365, Trello, Slack, Google Drive 

Dropbox, Hubspot, LinkedIn, Zoom, Mailchimp

Tableau, Discord, Miro, Calendly 

Unlimited boards 

✔ 

             ✔ 

             ✔ 

Time tracking

✔ 

             ✔ 

              ✔ 

Users 

     Up to 35,000 

      Unlimited

      Unlimited

Atlassian Jira vs. monday.com

The Free version of Atlassian Jira’s software has top features that are unavailable on monday.com. The former has 10 users, while monday.com only has two. Pricing is much cheaper than on monday.com, and monday.com has a predetermined number of seats that you have to pay for, even when you don’t need them.

Atlassian Jira vs. ClickUp

ClickUp is an award-winning task-management software and it fares well against Atlassian Jira. While its monthly pricing is slightly higher than Atlassian Jira’s, its yearly prices are much lower. It has a free option that’s better than Jira’s as well, with more features and functionality. 

Atlassian Jira Atlassian Jira Visit Site  

Bottom Line

Atlassian Jira is a feature-filled software for project management with sufficient tools and integrations to boost collaboration, track employees, and manage tasks. While its pricing can get confusing, you can still make savings on some of its plans. Overall, it’s worth considering for your task management needs.

Paul is a freelance technology and business writer, with a BA in Communications and Advertising and 5+ years’ experience crafting informative, research-driven articles for B2B and B2C audiences. Paul’s work has appeared on such websites as TechRadar Pro, Tom’s Guide and Southeast Asia’s Tech Collective in domains as diverse as cybersecurity, eCommerce and entrepreneurship, in addition to gracing the blogs of a slew of private B2B SaaS and tech start-ups.
Atlassian Jira