Springboard Retail Review

Sarah BadaniBySarah BadaniJan. 29, 2019

In a Nutshell

Springboard Retail is the first POS system that’s specifically geared towards retail (it’s even built by retailers), with all the tools a retailer needs to maximize productivity, boost sales, streamline everyday processes, turbocharge staff, satisfy customers, and utilize data for optimal efficiency. Flexible and neat, this powerful POS covers every aspect of your business from top to bottom.

pros

  • End-to-end POS system
  • Cross-platform functionality and flexibility
  • Analytics and reporting for data-driven changes

cons

  • Credit card reader doesn’t recognize gift cards
  • Expensive option for a single store
  • Tech support needs work

Springboard Retail Springboard Retail Visit Site

Ideal For

  • Small specialty boutiques
  • Multi-store retailers
  • Major franchise stores

Why Go With Springboard Retail

Springboard Retail offers an end-to-end solution for all your business needs, from the basic point of sale system to an involved management dashboard that includes customer relationship management, sales tracking, cash drawer management, order management, reason tracking, layaways, and so much more. You can have everything your business needs to run efficiently and successfully under one simple software solution.

While the vendor markets to all retailers regardless of size, Springboard Retail works especially well for businesses with several locations that need to be synced up. That’s because Springboard Retail is fully accessible via its online web application from any device. It also integrates with all the major third-party software including Shopify, Clover, Vantiv, Magento, Salesforce, and more.

What’s On Offer 

  • Fully integrated POS solution
  • Customer management 
  • Inventory management
  • Sales management
  • Analytics and reporting
  • Cloud POS
  • Purchasing and receiving
  • Traffic and conversions

Ease of Use

Because Springboard Retail is cloud-based, it is fully compatible with any device, on any browser, and with both PC or Mac operating systems. So, whether you are working on your reliable desktop PC from your main branch office, or working remotely off of a finicky touchscreen device like an iPad, all your data is easily available with the touch of a button.

You don't need to have any particular setup, there are no software requirements either. In fact, Springboard Retail will even help you get the software working with your current system for faster, easier uploading.

What’s more, the customer dashboard is clean and easy to use, organizing each set of tools in a visually-appealing screen with easy to follow functions. From managers to staff members, everyone can learn this system quickly and operate it with ease.

Signing up is also pretty simple. Before you apply for an actual account, you can test drive the software to see how you like it. To access the free trial, you’ll fill out the quick online form that includes standard questions like:

  • Name
  • Email
  • Company name
  • Number of locations
  • Timeline
  • Phone number

And then you’ll get access to a fully-functional account (more on that below). Once you decide to sign up for real, shoot an email to customer support, and a rep will get back to you to help sign up in a jiffy.

What’s Unique About Springboard Retail?

There's a lot to love about this company. That's because Springboard Retail includes everything a retailer needs from inventory management, orders management, and a full CRM to sales management, insights, analytics, and beyond. Some of the most acclaimed features of Springboard Retail include its:

  • Dynamic reporting tools
  • Customizable fields to suit individual business needs
  • Real-time reporting and sales metrics
  • Fast and easy mobility
  • Helpful training mode
  • Fast search functionality

Springboard Retail also takes each feature it offers and goes deep, giving you the most from every tool. For example, in addition to supplying businesses with the POS hardware and software necessary to make sales, Springboard Retail is a fully integrated credit card processor. Additionally, you can create promo codes, coupons, gift cards, and custom payment types for maximum flexibility. Here’s a closer look at the major feature benefits:

  • POS

On its most basic level, Springboard Retail offers a robust POS solution that will help your business start making money instantly. You’ll get a lot of functionality from this POS including:

  • Mobile POS
  • Sales rep tracking
  • Order management
  • Email receipts
  • Distributed multi-store order management
  • Custom payment webhooks
  • Inventory Management

Springboard Retail takes inventory management and makes it a breeze with tools that keep you up to date on all items in stock, when supplies are running low, and which items are going stale. Some of the impressive features include:

  • Partial physical counts
  • Item reorder points
  • Inventory transfers
  • Item images
  • Item tax management
  • Integrations  

Springboard Retail integrates with some of the most commonly used software including Shopify, BigCommerce, Magento, QuickBooks Online, MailChimp, Management One, NuORDER, JOOR, and more.

Springboard Retail even has a JavaScript API that allows businesses to create their own apps that will work in tandem with the POS software. If you have an in-house programmer, then the sky’s the limit with this system. 

  • Reporting

With Springboard Retail, you can get daily report summaries, basic reporting, and real-time sales data. Additionally, businesses will enjoy the in-depth analytics offered within this tool, allowing them to make data-driven decisions that will benefit the business substantially. 

Springboard Retail also has some advanced features like customizable roles and permissions, user location access controls, sales planning, training accounts, and custom user interface branding. The company is currently working on a custom dashboard feature to help make the experience even more tailored to fit your individual needs.

What’s even more unique is that Springboard Retail has the toolkit to help businesses of every size from a single storefront to multiple locations and even major franchises. That being said, the pricing for a single store is more than some of the competition (though you are getting a boatload of features for that price tag).

Customer Support

Springboard Retail offers live chat, phone, and email customer support. You can also access the support center that is loaded with FAQs and articles to help answer most questions you may have. Based on customer feedback and reviews, Springboard Retail customer support is extremely helpful, getting involved with your business and treating each client like an individual member of the team. 

Finally, Springboard Retail has an entire blog dedicated to helping out its customers. Find all sorts of useful and interesting information on everything from affordable retail strategies to marketing tips and platform advice.

Pricing (Software and Hardware)

Another benefit to Springboard Retail is that it offers a true 7-day free trial. That means you’ll be set up with access to all the features, a fully-functional account, and all the bells and whistles included without having to provide a credit card. This is a great offer that you won’t find with most other POS solutions, so it’s certainly worth test-driving Springboard Retail to see if it’s a good fit for your business (after all, it’s really free).

If you like the system, you can then sign up for one of the paid plans. Springboard Retail has 3 main pricing brackets; Plus, Professional, and Enterprise, with a fourth tier for entry level, startups, or small businesses. Here’s what the pricing looks like:

Plan
Per month per billing station
Starter
$69
Plus
$99
Professional
$139
Enterprise
Call for a quote

When you sign up for a plan, just be sure to notice the integrations you’ve chosen because these come at an added cost per month.

Contract Terms

Springboard Retail has pretty straightforward terms. When you sign up for 1 of the 4 basic plans, you’ll be charged the set price per month per selling station. Springboard Retail charges you a single charge annually for the entire year of service.

Springboard Retail Springboard Retail Visit Site

About Springboard Retail

Springboard Retail was launched in 2013 by an actual retailer who was tired of the poor POS solutions out there. Five years later, the company has processed more than $1B in retail sales for customers all across North America. Springboard Retail provides the kind of flexibility and customization that is required from the retail industry, offering store owners a powerful tool that addresses all of a company’s unique struggles. Built on core values such as family—Springboard Retail considers both employees and clients members of its family. Springboard Retail brings an upbeat and effort-driven approach to commerce that is both refreshing and delightfully effective in today’s retail world.

Physical Address

Springboard Retail

361 Newbury Street, 5th Floor 

Boston, MA 02115

Sarah BadaniBySarah BadaniNov. 20, 2018
Sarah Badani has extensive research and review experience in the finance industry. With a degree in psychology and education, she brings a level of depth and understanding to her writing along with her own flavor to spice up each topic in a unique and inviting way.
Springboard Retail