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POS Nation review

Top10.com Staff

In a Nutshell

POS Nation is a customized, feature-rich POS solution that oversees all aspects of your business by helping checkout efficiency and improving customer retention and return. Designed to simplify business management, POS Nation is an all-in-one solution that handles multiple tasks such as payroll, checkout, customer tracking, and inventory management. Good for retailers, food services, and more, POS Nation offers 5-star customer support.

pros

  • No long-term contracts
  • Broad range of features and functionality
  • Many integrations

cons

  • No free trial
  • Support available in English only

POS Nation POS Nation Visit Site

Ideal For

  • Retailers 
  • Liquor and Wine
  • Tobacco and Vape
  • Grocery/Market
  • Convenience
  • Lawn and Garden
  • Hardware Stores
  • Clothing and Apparel Shops

Why Choose POS Nation?

  • Fast transactions (quick checkout process)
  • State-of-the-art features
  • Flexible contracts
  • Solid parts warranty
  • All-in-one service
  • Customizable software for your niche
  • Built-in security and analytics 

POS Nation Offers:

  • US-based, 24/7 support
  • Dedicated customer success manager for life
  • Quick checkout 
  • Strong security 
  • Discounts and coupons
  • Inventory management 
  • Payroll features
  • Customer loyalty programs 
  • Data reporting and analysis
  • Many software integrations

Ease of Use:

POS Nation is a complete point of sale system that’s easy to set up and use. The system provides a virtual library of video training courses to get you started. POS Nation’s software is plug-and-play. Get the hardware, which comes preloaded with the software, and you can be up and running without the headaches that can come with business management software. POS Nation has prebuilt systems designed for various industries like retail, home and garden, grocery stores, and clothing and apparel, making it a cinch to navigate the entire process on your own. 

Rather than forcing you to choose a specific payment processor, POS Nation allows you to opt for the one you prefer. POS Nation integrates seamlessly with business management tools such as QuickBooks, inventory management software, and has full website integration.

How Does it Work?

POS Nation has a lot to offer retailers. To get started, you just need to:

  1. Select your industry
  2. Choose a plan
  3. Specify the number of stations you need
  4. Choose your equipment
  5. Enter your basic info and you’ll get a quote. 

What's Unique About POS Nation?

POS Nation has great features built right into its software. Here are some highlights:


  • Transaction simplicity


POS Nation’s software streamlines your checkout process with touchscreens, barcode scanners, and other technology. To help customers find a product quickly, POS Nation offers item and SKU lookup. POS Nation’s age validation feature allows you to scan an ID for age verification (think liquor and tobacco stores). Best of all, mobile checkout uses integrated tablets and wireless scanners so employees can circulate the store for a quicker checkout process. Transactions are smoother and faster, which makes for happier customers.

Other great features include creating discounts, sale pricing, coupons, lotto ticket sales capability, and multiple payment options. They also offer the ability to use customizable hotkeys with photos. 


  • Inventory management


POS Nation helps keep your inventory organized and moving. Mix-and-match pricing allows you to group items, check stock, and adjust pricing to move products efficiently. You can track inventory by the case or carton-pack, set up auto re-ordering, arrange layaway plans, and get inventory metrics in real-time. We like that POS Nation has a handheld inventory device for mobile inventory checks and an unlimited number of items in your database.


  • Payroll services


From timecard tracking to payroll deduction reporting and user permissions, POS Nation is a useful tool for keeping track of your payroll.


  • Customer loyalty programs


POS Nation allows you to create and manage customer loyalty including tracking customers, sales and marketing tools, and various rewards programs.

POS Nation also offers customizable business solutions depending on a customer’s specific requirements. Other services include mobile reporting, cloud backup, virtual back-office, credit card integration, inventory importing, and account integration.


POS Nation POS Nation Visit Site

Customer Support

POS Nation offers 24/7, US-based customer support, helpful if you run into an issue. You can contact support via phone or email, or by using the built-in live chat. POS Nation also has a for-pay monthly support plan that offers much more than your typical customer support. The plan includes unlimited training, step-by-step support, and expert advice on any issue that may arise. The extended support plan costs $39.99 per month, so you’ll have to decide if those are features worth budgeting for. 

Office hours: Mon – Fri, 8am - 6pm 

Support hours: 24/7 

Pricing (Software and Hardware)

POS Nation offers 2 basic plans plus a custom-built package. To get a quote, simply enter your name, phone number, and email address. Here’s a rundown:


Flex Monthly POS
Freedom POS
Price
$99 per month
$999 one-time fee
Support
24/7 support, unlimited training
90-day free support during business hours
Worldpay Processing Agreement
Required
Free POS software and chip card reader with Worldpay Processing Agreement


Both plans provide POS software, a touch PC, receipt printer, scanner, cash drawer, and chip card reader. The monthly plan gives you a lifetime warranty, while the Freedom plan comes with a 2-year warranty. 

Contract Terms

POS Nation offers flexible contract terms. You can sign up for a monthly plan or opt for a long-term package to get a discounted rate. Plans can include hardware, or you can design a package based on your needs and what you already have. POS Nation’s systems include a manufacturer’s warranty. Warranties range from 2-3 years depending on the package you choose, while monthly subscription programs come with a lifetime warranty. If you receive a defective piece of hardware, POS Nation will send a replacement the next day (if you call within the first 30 days).

POS Nation has impressive security features. Exception reports let you keep tabs on employees and their sales activity, cash draws, and blind counts. POS Nation uses multi-layered security protocols, encryption, and “out of scope” handling of information for next-level security.

About POS Nation

POS Nation was founded in 2001. Since then, the company has serviced more than 10,000 businesses ranging from retail stores to liquor stores, grocery services, supermarkets, tobacco shops, and other businesses, and has processed more than $2B to date. POS Nation offers retailers easy-to-use POS solutions, continuous customer support, and constantly improves its product offerings, technology, and services.

POS Nation works with customers across all 50 states. They hold an A+ rating from the Better Business Bureau and have many positive user reviews online. The company has a strong reputation for customer satisfaction and product excellence.

Physical Address

3021-B, Griffith St

Charlotte, NC 28203

7250 West Vickery Blvd.

Fort Worth, TX 76116


Top10.com's editorial staff is a professional team of editors and writers with dozens of years of experience covering consumer, financial and business products and services.

POS Nation customer reviews

Based on 17 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

5 months ago

With this app I have great control of my sales and it's easy to use. With just a push of a button it will enable a sale with ease.

6 months ago

I just received my POS Nation software so I haven't become totally acquainted with the product. So far, it seems like a high-quality service, and the installation was not too difficult.

6 months ago

They sent me everything in the mail that I needed to take credit cards online and in person. They made it very easy to set up and for my customers to use.

7 months ago

This is a well-known system used in many established restaurants. Their system is simple to use, and the customer service is excellent.

7 months ago

Really great service and operates perfectly for my company. We use it everyday and is worth every penny for we get.

7 months ago

They are the best POS service for effective dispensing of funds. They are very good at what they do, and I would recommend them to friends or anyone needing a quality point of sale solution.

7 months ago

It's a great way to easily process sales and their customer service has been fantastic.

8 months ago

I love POS Nation it's a great system. It processes sale quickly and their customer service is knowledgeable and responsive.

5 months ago

This site is very easy to use, and it comes with all the equipment you need to have a great POS system at your business.

5 months ago

Once it was clearly explained, I better understood how it makes my job of completing a transaction much easier.

6 months ago

They are a very reliable and trustworthy brand, one that I can actually "bank" on. They have been around for quite a while, so I feel very confident in the integrity of their services.

7 months ago

It has great pricing plans that are comprehensive, and the customer support is great.

8 months ago

With POS Nation, you can quickly track your inventory and investments. It is very easy for freelancers to use.

5 months ago

I don't remember much that was memorable about this product. It wasn't bad, and it wasn't great. It worked as it was supposed to and more. They need to make their service more accommodating because it was very slow, and their representatives were rude.

7 months ago

Depending on the time of day, I can't always get to someone quickly when I'm having difficulties. I suggest they make it easier to access their customer service team quickly.

7 months ago

I'm satisfied with the cost I was paying for this service. But, in reviewing their competition, I found other POS systems that were a better-priced service for what I needed.

7 months ago

POS Nation is good if you need point-of-sale software, but I have found other brands that work better and have a better interface.

17 reviews