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NetSuite POS Review 2022

Nadav Shemer

In a Nutshell

Oracle NetSuite is a unified business management platform comprising a suite of ‘modules’ including point of sale, ERP, CRM and more. SuiteCommerce InStore provides your salespeople with a range of tools to help them assist and engage shoppers. It also ties your POS system seamlessly to all your operational business systems, eliminating the need for integrations between separate systems.

pros

  • Suite of tools to help assist and engage shoppers
  • Natively connects to your business systems
  • Accessible via cloud, lowering your software costs

cons

  • POS is only available with complete package
  • No free trial

Oracle Netsuite Oracle Netsuite Visit Site

Ideal For

  • Mid-sized and large retailers
  • Retailers with a mix of physical stores and ecommerce channels

Why Go With Oracle NetSuite 

Businesses choose Oracle NetSuite for its integrated business systems. With NetSuite, you don’t just get an effective point-of-sale system; you also get access to a range of other modules including ecommerce tools, enterprise resource planning, customer relationship management,  project management, payroll, accounting, and more. 


What’s On Offer 

SuiteCommerce InStore arms your salespeople with a mobile app that helps them assist and engage customers more effectively, driving sales and strengthening customer loyalty.

Features include:

  • Full-featured mobile POS. Enables you to quickly and easily perform common point-of-sale transactions like cash and carry, exchanges and returns. A touch-tablet user interface and responsive design deliver user-friendly digital tools across any device.
  • Omnichannel experience. Allows customers to create wish lists or add products to cart in one channel and then access their selections on other channels (e.g. online, phone or in store). 
  • Enhanced Customer Profiles. Provides access to comprehensive customer information including average spend, average time between transactions, returns and support data, shopping preferences, loyalty points, and more.
  • Order and Inventory Management. Provides real-time visibility into all inventory held across the company, allowing customers to purchase products regardless of location in a single transaction.
  • Dynamic Merchandising. Present upsells, cross-sells and related product recommendations based on merchant-driven rules such as location, ‘bought also bought’ patterns, and more.
  • Access and Permissions. Allows you to assign security settings to specific roles, such as administrators, managers, bookkeepers, merchandising managers and clerks.
  • Real-Time Sales Reporting. Provides real-time insights into store statistics, salesperson performance and cash management.


Ease of Use

Oracle NetSuite has powerful capabilities, but be warned that it can take time to train your employees to use the platform to its fullest potential. According to NetSuite, companies that use certified professionals see more effective deployments and a greater return on their investment.

What’s Unique About Oracle NetSuite

As we mentioned earlier, the unique thing about Oracle NetSuite is its seamless integration of an entire suite of business management tools. If all you need is a point-of-sale solution that helps you assist and engage customers, then there are plenty of great options out there on the market. But if you’re looking to integrate a top-of-the-line POS system with a range of other business management and productivity solutions, then NetSuite does this without the need for any external apps or integrations.

NetSuite modules include:

  • Omnichannel commerce, incl. point of sale (the subject of this review), B2C/B2B ecommerce, order management
  • ERP, incl. financial management, warehouse management, supply chain management
  • CRM, incl. customer service management, marketing automation, partner relationship management, sales force automation
  • Global business management, incl. multi-currency support, multi-language support, tax management, global accounting
  • Professional services automation, incl. project management, resource management, expense management, billing, analytics
  • Accounting software, incl. accounts payable and receivable, cash management, payment management, fixed asset management

Customer Support

All NetSuite subscribers get basic support, with 24/7 phone support for emergencies (known as ‘Severity 1’) and online support during business hours for regular issues (‘Severity 2’). Premium support is available as an add-on; it includes 24/7 support for Severity 1 & 2 (and online support during business hours for Severity 3 & 4).

All users get access to the SuiteAnswers technical support portal and NetSuite User Community.

Pricing (Software and Hardware)

Users subscribe to NetSuite for an annual license fee and select which modules they want (e.g. SuiteCommerce InStore). The price is determined by the type of business, the number of full access users in your organization (people who assign roles and give user permissions) and regular users (people who can access NetSuite tools but can’t make changes to the system).

Depending on the size of your business, prices start from $999 for a license and around $99 per month per user. 

NetSuite doesn’t offer a free trial, but you can request a demo.

Oracle Netsuite Oracle Netsuite Visit Site

About Oracle NetSuite

Oracle Corporation is one of the world’s largest software companies in the world by revenue and market capitalization. It is worth around $240 billion (as of January 2022), putting it firmly in the S&P 100 index of the 100 largest companies on the New York Stock Exchange. Oracle was founded in Santa Clara, California in 1977 by Larry Ellison, Bob Miner, and Ed Oates. Its headquarters are in Austin, Texas, and it serves 28,000+ businesses around the globe.

Physical Address

2300 Oracle Way

Austin, TX 78741


Nadav Shemer specializes in business, tech, and energy, with a background in financial journalism, hi-tech and startups. He enjoys writing about the latest innovations in financial services and products.

Oracle Netsuite customer reviews

Based on 65 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

a month ago

It's a high quality software for an affordable price. The system is easy to learn and very straightforward to use.

a month ago

It is one of the best products that we have ever used for our payroll needs. I would highly recommend it.

1 months ago

Oracle NetSuite serves to help us maintain a competitive position in our business. Their advance capabilities to reach all of our markets.

1 months ago

When buying online this allows the customer the choice to pick up in store or have shipped to their home which makes it very convenient. The software provides our sales associates with tools and information needed to build stronger customer relationships and sell more product.

1 months ago

I find Oracle Netsuite to be a very sophisticated software for payroll, it has been very good for our business needs.

1 months ago

I didn't get a chance to do the payroll process as much as I would have liked to, but from the portion I was responsible for, it seems as if it was easy enough to learn.

1 months ago

They are the only POS solution my company has ever used and they are a good and all encompassing company.

1 months ago

It is very easy to use, and if you have any issues there is always a customer service representative ready to help.

2 months ago

We use this at work and it really helps us to do the payroll. I like that it is easy to understand.

2 months ago

I have used Oracle for a very long time for many different types of office services, they've never disappointed me.

2 months ago

It is easy to train new employees how to use it without much supervision. We are very thankful to have this tool available.

2 months ago

Oracle Netsuite ensures the safety of your computer's POS equipment, and they are very successful.

2 months ago

The equipment purchases are minimal and the set up is relatively easy. Their customer service is wonderful.

2 months ago

The registration process is simple. Their customer service is very effective and great to deal with.

2 months ago

They are a leader in the POS industry and cover all the bases for any size business. Oracle Netsuite is an established brand that is ever evolving.

2 months ago

Oracle is an amazing software that really allows for better people management and improved organization within our company.

2 months ago

Oracle Netsuite was highly recommended by my colleagues at work. The price is exceptional, I would highly recommend it to anyone looking for this software.

2 months ago

It is a great set up because they provide one system for the entire company.

2 months ago

Excellent customer service and they have the best products available for home or work purposes. They offer quality products and the ease of using their products is outstanding. I find that they have up to date products that are highly innovative and affordable. I like that they have an easy return policy well

3 months ago

It's a great point of sale solution because they collect valuable feedback from our customers on how better to service them.

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65 reviews