In a Nutshell
- Hardware comes ready to go
- Accept online payments through Apple Pay
- Limited information about pricing
- No 24/7 customer support
eFLOW POS Pro can handle complex merchant services. While the website boasts they are suitable for almost any industry, the software seems to be best suited to retail, QSR, hospitality and dining industries. The mobile version of eFLOW POS has some excellent management tools such as customizing staff roles, shift management and multi-user access so that your staff can work as a team across devices. With eFLOW POS Pro, you can also schedule your employees and handle payroll through the software itself.
The mobile version allows your staff to take payments, view sales history, manage gift cards and view the inventory or menu listings from anywhere. The Pro account gives more in depth features, such as the ability to use order ahead functionality or to track order history. You can also utilize multi-unit management tools for security and better efficiency.
Ease of Use
Without a free trial, is it difficult to ‘try before you buy’ with eFLOW Point of Sale. But, its excellent reputation should put your mind at rest. Online customer reviews call the POS system intuitive without a steep learning curve for getting started. Options like multi payments and accounting software integration point towards a streamlined service which creates a hassle free business environment for you and your staff.
Considering the lack of information on the eFLOW POS website, it would be nice to see a live chat to ask some of the initial questions about pricing and functionality. However, there is a toll free direct phone number to call, as well as an easy sign up contact form on the website. You can also visit their website to find out more about eFLOW POS.
Pricing and Payment Processing
While the mobile version works well for taking gift cards and credit card payments, you will get a lot more options for payment processing by upgrading to Pro. Pro allows you to take EMV payments using chip cards and enjoy payment processing integration online with Apple Pay and PayPal. Working with PassMarket, you can also build loyalty schemes with your customers, a great bonus feature.
In terms of cost to you, eFLOW POS boasts no upfront or annual software fees. They also provide you with free software upgrades and updates when applicable. You will be given your own account executive when you get in touch for a quote by phone or email. At this point, eFLOW POS creates customized credit card fees for your business. The bundle prices on hardware will also be arranged. They include tablets, POS stand, cash drawer and EMV terminal, and all your hardware arrives with your items/SKUs already loaded into the system for you.
The biggest down-side to eFLOW POS appears to be the lack of information they give on their website. In terms of costs and contracts, you will need to request a quote or further information by phone or contact form. A dedicated account executive will then get in touch with you to discuss your individual business needs.
eFlow is a streamlined POS solution for iOS and Android tablet devices and great functionality on mobile devices as well. While it would benefit from some more transparency with pricing and contract terms, perhaps through more customer support options, it is clearly a well-respected and thorough Point of Sale system for small and medium sized businesses.