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Care.com Review (2024)

By Top10.com StaffBy Top10.com Staff -
Last Updated: Jul 04, 2023
3,517 reviews
by
logo-CARE.COM
Visit Site
Pricing
$75 per month billed quarterly
Integrations
None
Benefits & HR
Payroll, tax, and HR

Our Verdict

Is Care.com Worth Signing Up For?

Running a home can be a full time job. One company that doesn’t need to hear that is Care.com. Care.com is an online caregiver directory which can help parents find home help for everything from pet care to housekeeping and senior care requirements. It also has an easy online tax and payroll service portal that can make the job of paying caregivers very straightforward. 

Pricing
$75 per month billed quarterly
Integrations
None
Benefits & HR
Payroll, tax, and HR

Care.com at a Glance

8.2
Editorial Score

Automatic Tax Filing

Takes care of all federal and state tax documentation, automatically processes taxes, performs year-end reconciliation
10.0

HR Features

Handles online onboarding, files new hire reports, can apply for EIN on your behalf, monitors staff PTO accruals
10.0

Employee Experience

Service provided for owners only, no employee experience features
6.0

Customer Service

Call toll-free at (888) 273-3356, Mon - Thurs: 8am - 6pm CT or Fri: 8am - 5pm CT, or email info@myhomepay.com
9.0

Trials

No free trial
6.0

Care.com Pros & Cons

PROS

Caregiving specialists
Can handle both tax and payroll
Tax planning functionality

CONS

It’s a premium solution
Relatively high monthly fee

Top Care.com Reviews

Patricia Moreno
I'm amazed!!!
I'm amazed at how quickly and efficiently they were able to clean my home. It would have taken me days to achieve the same results!
MC
Marlene Cirone
Years experience.
Years experience.
cu
customer
Ella is a wonderful sitter
Ella was punctual, reliable, kindhearted and trustworthy with my 11-year-old son. I will use her again.
See all Care.com reviews

How do I know I can trust this Care.com review?

Top10.com authors, contributors, and editors are serious about research. We combine our own experience with the services we recommend, with reviews that come from verified users–just like you! Together, with reviews from industry experts, we find the Top 10 best products and services to make sure you can choose with confidence and ease.

Care.com Care.com Visit Site

Overview

How Care.com Works

Homepay By Care.com at a Glance

Best for: Homecare users that need a reliable system for paying care staff and staying compliant with tax regulation

Price range: $75 per month billed quarterly

Key features: Payroll, tax, and HR

Apps: No. Web based.

Integrations: No.

Care.com HomePay Ease of Setup and Use

Getting set up on Care.com is very straightforward. The good news for those not ready to come to grips with a complex desktop program is that it’s an entirely web based system — so users can do everything they want from a familiar browser like Google Chrome or Firefox.

Care.com also takes care of all federal and state tax documentation on users’ behalf so once set up on the platform users merely need to submit working hours and payment due for all users registered to the system and it will be automatically processed. Paying care workers legally is extremely straightforward using Homepay.

Care.com HomePay Features

Payday Processing

Homepay works by requesting that the user submit details of tax withholdings for all the home care employees that are registered on the platform. After inputting this information, the system administrator is sent an email reminder before each payday with a full summary.

If users need to make changes, they can log into the online user interface at care.com/homepay and make any necessary adjustments to the pay stub for each registered carer. If users don’t have any changes to make, then Care.com will process their standard payroll automatically.

Full Documentation Archive

For home carers and facility managers that need a detailed documentation record, Homepay’s online interface provides a full historical documentation archive containing all payroll-related documentation associated with the account. Whether users need to retrieve a copy of last month’s pay stubs or from a date in the past, they are all securely stored in an online archive.

Employees get their own pay stub and Care.com can even print and dispatch paper cheques if users require.

Full Tax Processing

Worried about getting your paperwork completed on time and in accordance with state and federal law? Homepay handles all compliance aspects of accounting and payroll and submits all mandatory documentation to the relevant agencies securely and on time. The system can also prepare and submit end of year paperwork in January. Forms processed and submitted include the W2, schedule 8, and the state reconciliation paper. Like the paystubs, a full archive is available.

Care.com App

Homepay is a totally web based solution. There are no smartphone apps to worry about.

Care.com Customer Support

Homepay customers enjoy unlimited access to Home.com’s Texas-based HR and payroll specialists who are able to provide advice upon all issues within their areas of subject matter expertise. The client site is accessible from any computer and users can also submit support issues through the portal.

Homepay is a popular tool among users and enjoys a high average customer satisfaction score on both Google and Facebook.

Care.com Pricing

Pricing & Special Offers

Care.com charges a monthly fee of $75 for the payment and tax processing solutions.

Fee
Period
$75
Monthly subscription

The system is subscribed to on a quarterly basis and there are no hidden fees to worry about.

Care.com Care.com Visit Site

Bottom Line

With Homepay, paying care workers legally can actually save you money. By ensuring compliance with both state and federal bookkeeping and taxation requirements, Care.com’s Homepay allows those hiring care staff to avoid costly penalties and stay on the right side of the law. It’s a fully web-based system and clients have access to comprehensive historical archives of both payroll and submitted tax forms.

Top10.com's editorial staff is a professional team of editors and writers with dozens of years of experience covering consumer, financial and business products and services.

Care.com reviews

Poor • Reviews 3,517
on
Excellent
10%
Great
3%
Average
3%
Poor
5%
Bad
79%
Sort by
Patricia Moreno
16 hours ago
I'm amazed!!!
I'm amazed at how quickly and efficiently they were able to clean my home. It would have taken me days to achieve the same results!
MC
Marlene Cirone
20 hours ago
Years experience.
Years experience.
cu
customer
2 days ago
Ella is a wonderful sitter
Ella was punctual, reliable, kindhearted and trustworthy with my 11-year-old son. I will use her again.
He
Herb
2 days ago
Sarah L
Sarah L. Looked me up on Google, found our address and came over yesterday on her bicycle to meet and talk with us. We spent an hour with her and decided to give her a try. We both liked her. Herb M

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