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U-Pack Review

Michael Graw

In a Nutshell

U-Pack is an affordable alternative to full-service moving companies. U-Pack drops a trailer or moving container off at your home and gives you up to three days to load it yourself. You only pay for the space you need, allowing you to save money if you pack efficiently or leave stuff behind at the last minute.

pros

  • Much more affordable than full-service moving companies
  • Only pay for the space you actually end up using
  • In-transit storage available for your container

cons

  • You have to pack and unpack your own stuff
  • Pricing structure encourages you to leave things behind

U-Pack U-Pack Visit Site

U-Pack at a Glance

Main Services Covered

Container and trailer shipping, storage, shipment tracking
Participating States
50 states, Canada, and Puerto Rico
Online quote tool 
Yes
Insurance included
Yes

Services Covered

U-Pack covers long-distance moves anywhere within the US (including Puerto Rico) and Canada. One of the best moving companies around, it offers plenty of extras and even gives you a moving trailer or container to put your stuff in and then moves it for you. U-Pack also has in-transit storage options and simple online shipment tracking. While U-Pack doesn’t itself offer crews to help with packing and unpacking your container, it will give you a referral for a local moving company.

  • Long-distance moving — fill a container or trailer yourself and U-Pack will ship it for you anywhere within the US or Canada
  • In-transit storage — store your container for as long as you need in between pickup and delivery
  • Shipment tracking — easily keep track of your container online at U-Pack’s website

Pricing

U-Pack has a relatively unique value proposition: you only pay for the space you use. That means that when you order an entire trailer but only need 10 feet of space, you only pay for that 10 feet. If you order individual containers—what U-Pack calls ReloCubes—you only pay for the containers you actually end up loading.

The trick to this pricing scheme, at least for trailers, is that U-Pack fills the remainder of the trailer with commercial cargo that’s headed in the same direction as your shipment. By sharing trailer space, you’re able to save a significant amount of money compared to other moving services. For ReloCube shipments, a single truck might be carrying your cubes and someone else’s.

Thanks to this system, U-Pack is much cheaper than most full-service moving companies. As an example, moving a single ReloCube (large enough for one room’s worth of stuff) from Houston to Seattle costs under $2,600. If you need a trailer to move a three-bedroom home from San Francisco to New York, the cost comes in at around $7,000.

Keep in mind, these prices don’t include any help with loading or unloading your container or trailer. If you want help, it costs around $500 to hire a local crew for half a day.

Moving Process

The moving process with U-Pack is straightforward in a way that it simply isn’t with most other moving companies. When you go online to get a quote, U-Pack will offer both trailer and ReloCube options. That way, you can easily see how much the two options cost and compare the total space you’ll have for your belongings. It’s also easy to add loading and unloading services from local moving companies to your quote.

You can save quotes to return to in the future, or reserve them online and set a drop-off date for your trailer or ReloCube. From the day the container is dropped at your home, you get three business days to load it up. Since you know your drop-off date well in advance, it’s easy to line up friends and family to help you with the loading process if you don’t want to pay for a moving crew

On the fourth day, a truck will come to pick up your trailer or ReloCubes. They’ll drive right to your new home, which takes anywhere from two days to a week for most moves, and drop off the container. Then, you have another three days to get all your stuff out before the empty container is picked back up.

If you need in-transit storage, U-Pack offers that, too. Storage is typically sold in 30-day increments. Keep in mind that it’s also much more cost-effective if you’re using ReloCubes rather than a partially packed trailer.

One other thing to consider when using U-Pack is that you need somewhere to put the trailer or ReloCubes at both your old home and your new home. ReloCubes will fit in a driveway or parking space, but trailers take up a significant amount of space (they’re 40 feet long with the ramp extended).

Fleet Details

U-Pack has a fleet of trailers and ReloCubes available. Trailers are standard 28-foot-long trailers that can be pulled by any truck, and U-Pack works with independent long-haul truckers for pickup and delivery.

ReloCubes are 6 feet x 7 feet x 8 feet. They’re small enough to fit in a parking space or in your driveway for loading and unloading. Better yet, you’re allowed to put your own lock on a ReloCube for transit.

Customer Service

U-Pack’s customer service is excellent. You’re given an online account where you can track the details of your order and make changes as needed. If any issues arise, it’s easy for customer service representatives to pull up your move information based on your reference number or account information.

You can also track your shipment online while it’s in transit. All you need is your order reference number, which you can find in your online account.

U-Pack does include basic insurance with every move. Your items are covered at $3 per pound per item, up to $60,000 per trailer or $7,500 per ReloCube. You can also pay for additional insurance through U-Pack, although the company recommends renters’ insurance as a more comprehensive coverage option.

U-Pack U-Pack Visit Site

Testimonials

“I have several friends who are also in the process of moving, and I have heard many horror stories about moving companies. My experience with U-Pack, however, was absolutely wonderful – I appreciated the professional, helpful staff, punctual delivery, and reasonable pricing. I will definitely recommend U-Pack to friends in the future!”— Lauren K.

“The ease of just packing, low cost, then having someone else doing the driving made two interstate moves a snap. Finding out how sturdy the ReloCubes are compared to the competition (I did my research) made using U-Pack a no-brainer. Then with all the incredible customer service and consistently excellent communications made this an over the top experience.”— Rene M. Tifton

“Amazing. I will never use another moving company! I will highly recommend U-Pack to anyone who asks. Could not have had a better, easier, faster, no hassle moving experience. Totally worth the price for the pickup/drop off. Thank you guys all so much!”— Fae G. Englewood

Bottom Line

U-Pack offers a simple and affordable way to handle long-distance moves. If you’re okay with loading and unloading your belongings on your own, the pay-as-you-go container system can save a significant amount of money compared to traditional full-service moving companies. In-transit storage options and online shipment tracking only add to the allure of U-Pack. However, keep in mind that U-Pack’s method can be problematic if you don’t have somewhere to park ReloCubes or a trailer for a few days at both your old and new homes.

Michael Graw is a freelance writer and journalist based in the Pacific Northwest who writes for top10.com.

U-Pack customer reviews

Based on 42 reviews

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29 Jun 2022

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Top Reviews

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5 months ago

I quite enjoyed U-Pack. It was a very effortless process and made my move exponentially easier to deal with.

5 months ago

Customer service was very friendly and helpful as it was my first time using U-Pack. I would recommend to my family. The service cost was very affordable.

5 months ago

Professional, detailed explanation of everything, and reasonable rates of course. I will most definitely use this company again. I had no issues! you-Pack is a premiere moving service that lives up to its name.

5 months ago

I have had a very good experience with this company. Efficient and professional. I would recommend.

6 months ago

They are a stand up service and everyone I sent to them were very satisfied and I'll use them every time .

6 months ago

Nothing to complain either. We rented a truck for 24 hours to get our things moved.

6 months ago

Easy to plan very helpful people fast and friendly customer service. They were very affordable and helpful. The customer service member was fast and courteous when scheduling.

6 months ago

I like the boxes and packing accessories they provided to keep my personal possessions safe.

6 months ago

It was hard to find people willing to help me move. The website could be better to use.

7 months ago

Easy to use. Was able to pick my dates for pick up and delivery. Phone reps were nice and courteous. Was on the expensive side but my personal items weren't damaged.

7 months ago

The service was great and the customer service was even better. I would definitely recommend them to other people who need help packing their stuff to move, they are a great company to work with. I definitely will use them again.

7 months ago

I really liked it. Felt comfortable with my stuff being on good hands. Definitely would recommend it to someone who needed to move. I have heard bad stories when moving but this was a good experience.

7 months ago

U-pack has always been good to me. When it comes to moving they definitely can get the job done for you.

7 months ago

I liked their quick response when I scheduled, the team was efficient at packing and hauling, they were very careful, and I felt my belongings were safe.

7 months ago

This has always been a great product. I have used them for long and short distance moves and they are always great.

7 months ago

It was easy to use, we had no problems and will use it again if needed. It's a great value.

7 months ago

Let's face it, moving is a beating, especially now during covid. U-Pack made it a much less stressful process, worth every penny.

7 months ago

Moving was a breeze with them, very easy and quick. I am a satisfied customer. The cost was not cheap but not outrageously expensive either.

8 months ago

It's a brand I know and trust. I've never had an issue with them - they've always come through, especially on short notice.

8 months ago

Easy peasy to use and they show up on time No complaints, no probs. Just like they said. They are a well oiled machine!