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Sherpa Auto Transport Moving Company Review 2024

Larry Armstead

In a Nutshell

Sherpa Auto Transport is a car shipping and transportation company known for its top-notch customer service. It operates in all US states bar Hawaii and Alaska and offers open and enclosed vehicle shipping, as well as inoperable vehicle transport. While there are many benefits, it’s the transparent pricing model (no hidden fees or bait-and-switch pricing) that makes it stand out from competitors.


  • Free car wash
  • Transparent pricing
  • Track record of safety and service


  • No international shipping or to Hawaii and Alaska
  • No shipping for ATVs or motorcycles
  • Shipping broker (middle man)

Sherpa Auto Transport at a Glance

Editorial Score

Moving Services

Specializes in vehicle shipping with transparent pricing​

Additional Services

No specific mention of additional services beyond standard vehicle shipping​

Additional Benefits

Price Lock Promise and Clean Car Guarantee offer unique added benefits


Emphasizes transparent pricing and clear communication, but lacks mention of online tracking​

Customer Support

Promises a 5-star experience but no specific mention of 24/7 support or live tracking. Call 877-850-1231

Sherpa Auto Transport Sherpa Auto Transport Visit Site

Sherpa Auto Transport at a Glance

Sherpa Auto Transport Moving Company

Main Services Covered

Vehicle transport

Participating States

All, excluding Hawaii and Alaska

Online quote tool 


Insurance included


Services Covered

Open/enclosed transport

You will have the option between open and enclosed transport. Open transport, while the cheaper of the two options, keeps the vehicle exposed to the elements and other road debris during transport. Enclosed transport, on the other hand, protects your vehicle by enclosing it in a trailer. However, this additional enclosure does come at a more expensive price point.

Door-to-door shipping

Sherpa will ship eligible vehicles between any two addresses of your choosing (or a nearby location), providing those locations are neither international nor in Alaska and Hawaii. If you’re in Washington DC, due to city ordinances that restrict large trucks in most areas, the vehicle would need to be moved outside the city limits for pickup or delivery.

Inoperable vehicle transportation

Even if the vehicle you’re transporting isn’t operable, Sherpa has you covered. While there’s an additional fee (determined after speaking with a representative) there is a caveat—the vehicle must be able to roll, break, and steer so that it can be loaded onto the trailer.

Expedited transport

Sherpa offers expedited pickup windows and these are typically not limited to specific locations. If interested, customers should reach out to Sherpa to discuss their specific transport plan.

Vehicle tracking

Vehicle tracking is available throughout the shipping process. Just call (877) 850-1231 to get arrival time and location updates.


Depending on variables such as location, weight, shipment type, speed of service, and shipping distance, the pricing for shipping can vary greatly. One thing that most impressed us is Sherpa’s “Price Lock”. This means that the price you are quoted is locked in not to change—there are no bait-and-switch tactics like last-minute hidden fees or other costs. 

Sherpa Auto Transport Moving Company Rates

As a bonus, military service members, returning customers, and those shipping multiple vehicles are eligible for discounts which can only be revealed at the time of your customized quote.

Below are some example quotes all based on a 2015 Toyota RAV-4:

Location: Atlanta, GA to Miami, FL

Type of Transport: Open

Price: $900

Location: Dallas, TX to Los Angeles, CA

Type of Transport: Open

Price: $1,200

Location: New York City, NY to Los Angeles, CA

Type of Transport: Open

Price: $2,200

(Please note that enclosed transport can increase, as the cost of shipping an enclosed vehicle is specific to each shipment).

Payment types accepted

Visa, Mastercard, Discover, AMEX, Cash, or certified check


Yes, a minimum $1,000,000 in liability insurance and $100,000 cargo insurance

Cancellation penalty

Cancel anytime. Cancel before dispatch and pay a $50 dispatch fee. Cancel after carrier assignment, and pay the amount of initial payment.

Initial payment required

No, not at the time of booking. TBD on mileage of transport.

When booking your transport, note that the following factors will impact your shipping costs: vehicle type, time of year (peak demand months), shipping distance, type of transport (open vs. enclosed), vehicle operability, and pickup and drop off.

Moving Process

Shipping with Sherpa Auto Services is straightforward.

  1. Get a no-obligation free quote via phone or website form. In both circumstances, you’ll be asked to provide your intended shipping dates and location(s) along with your phone number or email address. It’s important to note that Sherpa doesn’t provide instant online quotes, so you’ll need to wait for a reply email or phone call.

  2. Book your move. If you’re happy with the quote, your credit or debit card detail will be collected. While a credit or debit is collected at the time of sign-up, there is no deposit or anything else paid until a carrier is confirmed. Sherpa does not charge anything to the customer’s card on file until a carrier is secured for their transport. 

  3. Prepare your vehicle. Make sure to clean the interior and remove any personal effects. Ensure that at least a quarter of gas is available and that all basic systems are operational. Disable any alarms or aftermarket/third-party sensors.

  4. Carrier pickup. You’ll receive an estimated pickup date from the carrier by call. 

  5. Bill of lading. Together with the carrier, you’ll inspect your vehicle to note any existing damage, confirm the delivery location, and sign the bill of lading. You’ll then give the keys to the carrier.

  6. Delivery. You will receive an estimated delivery range from the carrier. Upon delivery, you’ll again inspect your vehicle with the carrier, ensure there is no new damage, and sign the bill of lading. (If new damage is noticed, alert the carrier and note it on the bill of lading so you can open a claim with Sherpa).

Fleet Details

Sherpa Auto Transport is a shipping broker. This means it acts as a middleman by partnering with other shipping carriers to facilitate your vehicle’s move across the country.

Customer Service

Customer service can be reached at (877) 850-1231. It isn’t explicitly stated if customer service is available 24/7. However, we were able to get an agent on the line on a Sunday afternoon. To get a quote, you can also fill out the online form, and Sherpa will respond to you once the quote has been prepared.

Clean Car Guarantee 

As most customers tend to choose the cheaper open transport option, the vehicle could arrive at its final destination dirty from the trip. To deal with this, Sherpa offers a reimbursement of up to $20 so you can treat yourself to a car wash. 


Sherpa works with only the top insurance carriers, requiring them to have a minimum of $1 million in liability insurance and $100,000 in cargo insurance. Sherpa is listed as the policy holder, so should something happen to your vehicle during transit (e.g., scratches or dents), the company can fully assist you in filing a claim. Sherpa also screens its contracted carriers by assessing and monitoring their driving records, further reducing the chance of your vehicle being damaged in transport.

Sherpa Auto Transport Sherpa Auto Transport Visit Site


“This was my first car transport experience and it went just as promised. This was after a first failed attempt with a different broker. The actual transport company were excellent communicators and my car arrived on time in good condition.” - Susan of University Park, FL

“A 5 Star experience. Quick, reasonable cost and a good driver. I was able to contact the driver along the way for updates. He selected a safe location near my house to drop off the car. If I have a need to transport a car in the future you'll be hearing from me.” - George for Scottsdale, AZ

“Great experience, did what they promised, took a little beating to keep their word but they did. Truck was picked up and delivered in a prompt and efficient manner. Delivered it in great condition and the driver was a very nice friendly guy.” - Kevin of Douglasville, GA 

Bottom Line

Sherpa Auto Transport offers vehicle transport by acting as a transport broker, hiring qualified carriers to transport your vehicle in an open or enclosed transport. While ATV and motorcycle transports are not covered services, Sherpa will happily move a vehicle that is inoperable. It also provides discounts for military members, return customers, and customers transporting more than one vehicle. Its Price Lock Promise ensures that what you’re quoted won’t change—no hidden fees or surprise add-on charges. With its reputed excellent customer service, you can be assured your vehicle is in great hands with Sherpa.

Larry Armstead holds a BSc in Information Technology and has worked in tech management for 20+ years. When not writing for Top10.com, Larry is a technical support manager and lead trainer for Questionmark, an award-winning assessment and proctoring platform based in New York.
Sherpa Auto Transport

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