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Bellhop Review

Katy Ward

In a Nutshell

With more than 100 trucks and over 1,500 movers, Bellhop provides both long-distance and local moving services in 29 states. Recruiting movers with expertise in their local markets and offering guaranteed arrival times, the company can provide support through every step of the process.

pros

  • At-home visits not required to provide an estimate
  • Build-your-own move packages available
  • Precise arrival times

cons

  • Packing service not available
  • Not available in every state

Bellhop Bellhop Visit Site

Bellhop at a Glance

Main Services Covered: Local moving, long-distance moving, hourly labor, packing supplies
Participating States: 29
Online quote tool: Yes, for local moves and hourly labor
Insurance included: Free, $0.6 per pound

Services Covered

Bellhop provides services for both local and long-distance relocations. If you book a move through Bellhop, you can either rent a truck from the company or provide your own transport. 

  • Local moving: includes movers, a truck with a professional driver, dollies, blankets, and straps
  • Long-distance moving: includes personalized move plans, a professional move concierge, and an option for dedicated and sealed trucks
  • Hourly labor: movers to load, upload, and rearrange your belongings
  • Package supplies: the company sells boxes (TV, wardrobe, mirror), mattress bags, sofa moving covers, permanent markers, tape, and labels

Pricing

As the cost of your move will depend on factors such as date, property location, and property type, you’ll need to provide this information to receive a personalized quote.

If you’re planning a local move, you can receive a quote via the company’s online tool. We entered the details for a house move within Louisville, Kentucky from a three-bedroom home to a studio apartment and received a quote for $596, which was based on two movers, one truck and four hours of labor. We also ran a quote for a local move within Miami, based on two hours of moving time and providing our own truck. The price quoted was $218.

If you’re moving to another city, you’ll receive a call or email from one of Bellhop’s representatives once you have entered your details into the site. Bear in mind, Bellhop won’t need to visit your home in order to provide you with a quote.

Should you like to purchase boxes and packing supplies through Bellhop, the company has a full list of prices on its website. Prices range from $5.99 for moving labels to $411 for moving supply kits for five or more bedrooms.

Moving Process

If you’re considering booking a move, the first step is to enter your address into Bellhop’s online tool or to call the company directly to check whether Bellhop operates in your area. If the service is available, you'll then need to enter your inventory and property details. Based on these details, Bellhop will then suggest a package that best suits your needs and provide you with a quote. You can, however, increase or decrease the number of trucks or movers, depending on your specific requirements.

If you choose to manage your move through Bellhop, you’ll have access to a personalized online moving dashboard, which provides you with an oversight of every aspect of your move.

On the day of the move, the movers will contact you to inform you they are on their way. Upon arrival, they'll conduct a walk-through of the property and take note of any special instructions.

As the company doesn’t offer packing services, you’ll need to have your items already packed before your movers arrive. Although Bellhop’s movers may be able help with the disassembly and reassembly of furniture, you'll need to provide relevant tools and instructions.

Fleet Detail

With more than 100 trucks and over 1,500 movers, Bellhop has a presence in more than 60 cities throughout the US. Trucks are up to 26ft long and have 1,600sq ft of storage. In certain cities, the company offers 16ft trucks to accommodate smaller moves.

Customer Service

The company’s representatives are available via phone or email. Its staff are available over the phone between 8am and 9pm EST. Should you have a more general query, Bellhop’s website contains a selection of FAQs and a move preparation guide.

Although Bellhop doesn’t sell insurance, it can refer you to its partner, Reliance Partners, if you’d like to purchase coverage for your move. If you choose not to purchase a separate policy, the company offers a complimentary $0.6 per pound policy. 

If you'd like to file a claim, you can do so between 8am and 5pm on Mondays to Fridays. You’ll normally need to make a claim within five working days and your claim should be paid within five working days.

Bellhop Bellhop Visit Site

Testimonials

“Bellhops made our move a thousand times better. Their organization and process makes everything easy.” Mikeala S

“I’ve been using Bellhops since 2015 and never had a bad experience. Someone asked me recently what company I’m most loyal to, and this is the first one that came to mind.” Rebecca M

Bottom Line

Bellhop could be an ideal solution for those keen to manage their move with minimal hassle. Its online quote tool allows you to receive a free estimate within minutes on local moves and also gives you the freedom to customize your move based on your unique specifications. Perhaps the major downside we encountered is that the company only covers a limited number of states. If you are within a service area, however, the online dashboard can drastically reduce any stress involved in moving.

Oxford graduate Katy Ward is a seasoned journalist and editor covering personal finance and software topics for Top10. Over a 15-year career, Katy has worked with several finance titans, including Barclays, Tandem Bank, and Yahoo! Finance.

Bellhop customer reviews

Based on 35 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

8 months ago

I was so irritated and afraid of the large cost and hassle of moving. Bellhop delivered 100%!

9 months ago

Bellhop was very helpful in move my friend from one state to another. I wouldn't choose another company, they were a great company to work with.

9 months ago

I really appreciate the pricing transparency that bellhops provides, as well as online scheduling and tipping.

9 months ago

They sent very energetic young men who could do the job quickly and efficiently. They charged a very reasonable rate per hour and it did not take the crew more than 2 hours to get all that was required done.

10 months ago

Maybe I shouldn't complain about it being 'too dusty' but they were okay. I got my stuff from one place to another on time and quickly. I don't like how they charge so much for their brand, but it is what it is. I don't use the service often.

10 months ago

Because they were one of the nicest most respectable Bellhops I have ever encountered. They do their supposed to and very prompt.

10 months ago

I think it was the best moving service for the money. Great, on time crew to move me .

10 months ago

Reasonable price with great services is the best. Waiting time is kinda long.

10 months ago

It was great and easy and super affordable. They were punctual and very nice and had no issues with anything breaking. They were careful with furniture. I also found the app easy to use, I actually only reserved it the day before, which is usually not possible with other moving companies.

a year ago

I love Bellhop. It is the greatest. I will use it again and again. I will tell my friends.

a year ago

A really reliable company. The price wasn't over the expensive and all of items were actually wrapped and boxed really well. I will definitely be using them again in the future if I move or recommending them to whoever needs them.

a year ago

They were on time, courteous and helpful. They moved my belongings without damage. I would love to use them again if I ever move again. I was referred to Bellhop by Offerpad. I have used other moving companies in the past or moved myself and it was the best experience using Bellhop. Best of all was the fact I didn't have to pay for it, it was paid for by Offerpad.

a year ago

I would definitely recommend Bellhop. The interface was super user friendly and we had someone come over to help on the day we scheduled.

a year ago

Customer service was able to answer all my questions. Made moving less of a hassle than it already is.

9 months ago

I gave them an overall rating of four stars because the service overall was good and they made everything a bit easier on my end. For instance, when I was about slide my couch all the way to the other side, they swooped in and picked up the couch and loaded it up onto the moving truck.

9 months ago

Bellhop is very considerate of what you want to do and is very patient with customers.

10 months ago

Not bad. 4 star's. Different type of moving service. Think all hiccup's can be ironed out for a better future product.

10 months ago

My reasoning for giving Bellhop the rating I have is because I like their quality of service, yet the cost of using them is entirely too much in my opinion.

a year ago

I think they have a really good service, I had a really great experience with them.

a year ago

I gave Bellhop that overall rating because it's simpler for me to move when using them. They are innovative, fair and are a great help.

Bellhop