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Transunion Review (2024)

Credit Monitoring from One of the Main Credit Bureaus
By Top10.com StaffBy Top10.com Staff -
Last Updated: Jun 09, 2023
logo-TRANSUNION
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Price
From $24.95/month
Insurance coverage
$1 million
Number of Devices
Unlimited

Our Verdict

Is Transunion Worth Signing Up For?

TransUnion is one of three major credit report bureaus. As such, it's in the optimal position to offer consumers credit monitoring and identity theft protection. Monitoring your credit report, controlling report access, and getting real-time credit alerts are the fastest and easiest ways to ensure that you don't become a victim of identity theft or fraud. TransUnion also assists people who have already become victims with a dedicated branch.

Price
From $24.95/month
Insurance coverage
$1 million
Number of Devices
Unlimited

TransUnion at a Glance

9.4
Editorial Score

Additional Protection

Educational resources for identity recovery, one-swipe account and credit report freeze, dedicated fraud victim assistance
9.0

Monitoring

3-bureau monitoring and alerts, payday loans, financial and bank accounts, public records, personal info, credit cards, social media
10.0

Theft Insurance

Up to $1,000,000 theft insurance, stolen or lost wallet protection
10.0

Customer Support

Mon-Fri 8am-9pm ET, Sat-Sun, 8am-5pm ET, Toll-free hotline for emergencies 833-806-1627, social media support
9.0

Scalable Plans

Monthly subscription at $24.95 or single report for 3-bureaus at $29.95
9.0

TransUnion Pros & Cons

PROS

Dedicated fraud victim assistance department
Real-time credit activity and change alerts
Daily access to your credit report

CONS

Only get TransUnion credit reports
Have to pay for 3-credit bureau reports
No live chat support available

Top TransUnion Reviews

Eileen Brown
Excellent Customer Service
April 26, 2023 Excellent customer service by Sarah Stones, Representative of TransUnion Credit Bureau! Sarah Stones, Representative, was very professional and very helpful and had great knowledge, in helping me! Thank you to Sarah Stones, Excellent Customer Service, at Trans Union Credit Bureau ! I called 1-800-916-8800, Trans Union, and spoke to this very kind and very helpful and very professional Representative, from Trans Union Credit Bureau, from your excellent representative named Sarah Stones! Excellent Job! Positive Experience! Thank you so much, April 26, 2023 Mrs. Eileen D. Brown
Steve Cothran
Good service.
I have used Transunion for several years. The site has several useful and helpful functions, such as email alerts,etc. I knocked off one star because there are too many ads and offers for a paid site.
Ja
Janice
Be very careful when attempting to request your free annual credit report.
Be very careful when attempting to access your free annual credit report. If you search for this via the TransUnion site, you will not be given that option, and if you complete the information requested, you will end up signing up for their credit monitoring service with an immediate charge of $24.95. Clue: wondered why they were asking for credit card information! Was able to get a phone # and have the service cancelled and a refund should be issued. The correct site to request your free annual credit report is (not allowed to post a link) but it is annualcreditreport with usual prefix and ending.
See all TransUnion reviews

How do I know I can trust this TransUnion review?

Top10.com authors, contributors, and editors are serious about research. We combine our own experience with the services we recommend, with reviews that come from verified users–just like you! Together, with reviews from industry experts, we find the Top 10 best products and services to make sure you can choose with confidence and ease.

TransUnion TransUnion Visit site

How TransUnion Works

TransUnion is a stand-alone service that works automatically. You don’t have to download software or install anything, TransUnion works on its own. You should download the mobile app, so you can control your own TransUnion credit report if you ever want to, but it’s not a requirement. 

When you sign up for TransUnion, you'll automatically get your TransUnion credit report. If you want the other two credit bureaus, you'll have to purchase them separately. TransUnion will also start to monitor your report as soon as you sign up, and this is across all three bureaus. If anything changes on your account, TransUnion will immediately alert you of the activity, so you can check it out right away. This is the best form of identity theft protection because it means your report is constantly being monitored, and you can take action right away if something untoward happens.

It is worth noting that TransUnion uses the VantageScore credit scoring scale. Other credit bureaus use the FICO (Fair Isaac Corporation). It's not that one scoring system is any better than the other. It's important that consumers know that there is a difference. That way, when you see a discrepancy in your credit reports between the different bureaus, you'll understand why. The two scoring systems differ in how they score you, scoring requirements, and how much weight is given to various factors, including late payments, credit inquiries, and low balance collections.

TransUnion also lets you lock your report with the swipe of a finger if you’re nervous that something fishy is going on. You can lock both your TransUnion and your Equifax credit reports using this convenient feature.

TransUnion offers both private and business solutions for monitoring your credit and identity.

What Does TransUnion  Watch out For?

  • Credit monitoring for TransUnion, Experian, and Equifax
  • Lock TransUnion credit report instantly
  • Credit education
  • Free credit reports
  • Help with credit disputes
  • Credit alerts, notifications whenever your information is used
  • Alerts when there are any changes on your credit report
  • Daily updated reports available when you want them
  • Payday loan monitoring
  • Financial account takeover monitoring
  • Public records monitoring and alerts
  • Personal information monitoring
  • Bank account monitoring
  • Credit cards monitoring
  • Social networking sites

What Can TransUnion Do If My Identity Is Stolen?

TransUnion is serious about protecting its consumers, and that's apparent with the recovery services available. This company doesn't just leave you alone in your greatest moment of need. Instead, TransUnion is there to help consumers who have become victims of identity theft and fraud.

If you discover that you're a victim of identity theft, TransUnion offers several resources to assist you, including:

  • One-swipe account and credit report freeze
  • Educational resources to walk you through the process of identity recovery
  • Fraud Alerts to flag your account if the thieves try to open new lines of credit or take out money from your accounts
  • Help reporting fraud to the authorities
  • Dedicated Fraud Victim Assistance Department
  • Up to $1,000,000 theft insurance
  • Stolen or lost wallet protection

Between the lost or stolen wallet protection and $1M theft insurance, TransUnion has definitely got you covered. What’s more, TransUnion does a good job of helping people out when the unfortunate event occurs via the dedicated department that handles all these issues and helps you through the process of identity recovery. What’s more important, though, is that TransUnion does a great job of preventing this from happening in the first place.

How Easy Is TransUnion to Use?

TransUnion is extremely easy to use; in fact, that's one of the benefits. Once you sign up for an account, TransUnion automatically kicks into gear. You'll automatically receive your credit report, and TransUnion will instantly start monitoring your credit reports from all three bureaus. You'll get immediate alerts to your email if ever any suspicious activity is noticed.

Once you sign up, you also get instant access to the features mentioned above. TransUnion does a good job of making everything self-explanatory and easy to use. Like the account freeze feature, for example. All you have to do is log onto your account, tap on the freeze account section of the dashboard, and slide your finger to freeze your account. Swipe again to unlock the account.

TransUnion Customer Support

TransUnion customer support is available Monday through Thursday from 8 AM to 12 AM ET and on weekends from 8 AM to 8 PM. But what’s even more impressive is the amount of information you can get off of the website. TransUnion’s site is chock full of useful and informative articles, links, and resources to help educate people about their credit reports, and what to do in case of identity fraud.

In case of an emergency, TransUnion has unlimited access to the Fraud Victim Assistance Department via a toll-free hotline. This is manned by fraud specialists who will help you recover your identity, alert authorities, and get in touch with important account providers like credit cards and banks.

TransUnion Pricing & Special Offers

TransUnion pricing is about average for the industry. It’s not the greatest deal, but also not the most expensive. What you do get for this price is a solid credit monitoring service that’s not available with all competitors. Here’s what you pay:

Monthly subscription

$24.95

Single report for 3-bureaus

$29.95

TransUnion offers a monthly subscription plan for members to sign up with. The membership includes:

  • Unlimited access to your credit scores and reports
  • Daily updates to your scores and reports
  • CreditCompass
  • Credit Lock Plus
  • Up to $1,00,000 in identity theft insurance
  • Unlimited access to toll-free fraud specialists

The CreditCompass feature analyzes your credit report and shows you the areas that need working on. The idea is to help you better understand your credit report by cleaning up the messy bits. This is a helpful tool. It’s like having a personal finance coach help you improve your financial standings.

The Credit Lock Plus feature lets you instantly lock your TransUnion, and Equifax reports directly from your private dashboard. This means no one will be able to access or see it unless you give them permission.

TransUnion TransUnion Visit site

Bottom Line

TransUnion offers 3-bureau credit monitoring, immediate credit activity alerts, and instant account freeze for a low monthly fee. You'll also get access to your TransUnion credit report whenever you want, and the service will help you understand your credit report for better credit scoring in the future. In case of fraud, TransUnion has a Fraud Victim Assistance Department dedicated to helping out and $1,000,000 fraud insurance to help victims pay for some of the losses or costs incurred. TransUnion is a trusted name and one of the three credit bureaus in the country.


Top10.com's editorial staff is a professional team of editors and writers with dozens of years of experience covering consumer, financial and business products and services.

TransUnion reviews

Bad • Reviews 46
on
Excellent
2%
Great
2%
Average
0%
Poor
4%
Bad
91%
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Eileen Brown
12 months ago
Excellent Customer Service
April 26, 2023 Excellent customer service by Sarah Stones, Representative of TransUnion Credit Bureau! Sarah Stones, Representative, was very professional and very helpful and had great knowledge, in helping me! Thank you to Sarah Stones, Excellent Customer Service, at Trans Union Credit Bureau ! I called 1-800-916-8800, Trans Union, and spoke to this very kind and very helpful and very professional Representative, from Trans Union Credit Bureau, from your excellent representative named Sarah Stones! Excellent Job! Positive Experience! Thank you so much, April 26, 2023 Mrs. Eileen D. Brown
Steve Cothran
9 years ago
Good service.
I have used Transunion for several years. The site has several useful and helpful functions, such as email alerts,etc. I knocked off one star because there are too many ads and offers for a paid site.
Ja
Janice
5 years ago
Be very careful when attempting to request your free annual credit report.
Be very careful when attempting to access your free annual credit report. If you search for this via the TransUnion site, you will not be given that option, and if you complete the information requested, you will end up signing up for their credit monitoring service with an immediate charge of $24.95. Clue: wondered why they were asking for credit card information! Was able to get a phone # and have the service cancelled and a refund should be issued. The correct site to request your free annual credit report is (not allowed to post a link) but it is annualcreditreport with usual prefix and ending.
allesfreaks S
7 years ago
Nicht zu empfehlen.
In den Bussen, egal ob kleiner Transfer oder Reisebus-Größe, gibt es keine Toiletten. Es wäre kein Problem, wenn die Fahrt nur 30-60Minuten dauern würde. Wir mussten jedoch 3Stunden fahren (unter anderem weil die Busfahrer sich nicht auskannten und lieber durch die Stadt gingen um das Hotel zu suchen, als die Leute einfach aaussteigen zu lassen) 3!!! Stunden ohne Toilette, für eine Familie mit Kleinkindern und einer Person mit dem Reizdarmsyndrom sind wirklich heftig. Dazu kam, dass die Klimaanlage defekt war, sodass der Regler nicht zu bedienen war und die volle Dröhnung in unser Gesicht flog. Die Busfahrer fahren wie das letzte, wirklich. Meine Tochter ist aus dem Sitz geflogen, weil der Busfahrer in der 30er Zone mit locker 70 über diese "Hügel" gebrettert ist. Absolut nicht zu empfehlen.

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