We earn a commission from brands listed on this site. This influences the order and manner in which these listings are presented.
Advertising Disclosure

Identity Guard Review (2024)

Comprehensive Identity Theft Prevention
By Sarah PritzkerBy Sarah Pritzker -
Last Updated: Aug 14, 2023
logo-IDENTITY GUARD
Visit Site
Price
From $7.20/month
Insurance coverage
$1 million
Number of Devices
10 devices per adult

Our Verdict

Is Identity Guard Worth Signing Up For?

Identity Guard is a rock of an identity theft protection agency. By this, we mean it is solid protection, unwavering, and backed by the most reliable and resilient technology available to date. That’s because Identity Guard is powered by IBM® Watson™, the state-of-the-art artificial intelligence robot that provides up to the minute data protection, 24/7 surveillance, and instant alerts. That’s some impressive protection.

Price
From $7.20/month
Insurance coverage
$1 million
Number of Devices
10 devices per adult

Identity Guard at a Glance

9.8
Editorial Score

Additional Protection

Powered by IBM® Watson™, an AI robot with real time data protection, 24/7 surveillance, and instant alerts
10.0

Monitoring

24/7 monitoring of credit reports, public records, USPS, financial accounts, SSNs, 401K & investments, criminal/sex offenses & more
10.0

Theft Insurance

ID theft insurance up to $1 million, special hotline and case officer, cover lost wages, travel expenses, legal fees, & more
10.0

Customer Support

By phone from 8am to 11pm ET Mon-Fri and 9am to 6pm on Saturdays. Email customercare@identityguard.com, replies in 24-48 hours
9.0

Scalable Plans

3 plans for individuals; 3 for families. All include US-based Customer Care Team and $1 Million Identity Theft Insurance**
10.0

Identity Guard Pros & Cons

PROS

Utilizes AI for optimal performance (IBM® Watson™)
Several protection plans available including family plans
Cyberbullying alerts

CONS

Credit reports only offered with higher-tier plan
No option of getting your credit score for free

Top Identity Guard Reviews

Fernando Gaytan
Help when I needed it most
Bibi was terrific I was in good hands today with Bibi guiding me through the process of trying to contact retailers and credit companies where someone may have tried to use my information to open up accounts. I appreciated her patience, understanding, and kindness throughout this process. She is very good at her job and very knowledgeable about the process. I now realize the value of this service after having this interaction with Bibi.
Ju
Judith
Representative Bibi was great!
Representative Bibi was professional, thorough, and efficient in her communications. She answered all of my questions and was very supportive. Her sense of humor was an appreciated additional bonus!
Fast_ Eddy
3-Year Customer - Lots of Praise / No Complaints!
I've been with Identity Guard for three years With Lots of Praise to Offer and No Complaints! 1.) Identity Guard, while not a huge company, is an honest, legitimately run business (as best I can tell). 2.) Whenever my identity has been verified/accessed, whether legally or otherwise, Identity Guard has always called and emailed me in less than an hour (usually within minutes). 3.) Whenever my information was involved in a data leak, Identity Guard let me know, often several days to several weeks before the company contacted me regarding the breach. 4.) When I have reached out to Identity Guard via phone for clarification or assistance, whether for identity or account-related concerns, they have always been courteous and resourceful.
See all Identity Guard reviews

How do I know I can trust this Identity Guard review?

Top10.com authors, contributors, and editors are serious about research. We combine our own experience with the services we recommend, with reviews that come from verified users–just like you! Together, with reviews from industry experts, we find the Top 10 best products and services to make sure you can choose with confidence and ease.

Identity Guard Identity Guard Visit site

How Identity Guard Works

Identity Guard’s protection software is a complex algorithm that uses the best and latest technology to keep your identity constantly monitored. And with IBM® Watson™ powering your service, it’s hard to go wrong. In fact, Identity Guard monitors billions (you read that correctly) of data points to help keep your identity safe.

What Does Identity Guard Watch Out For?

Identity Guard monitors most of the usual personal identifiers including:

  • Credit report monitoring based on data from Experian, Equifax, and TransUnion

  • Dark Web surveillance

  • Public records monitoring

  • Payday loans 

  • Known address monitoring

  • Credit and debit card account monitoring

  • Social Security number monitoring

  • Financial account takeover monitoring

  • 401K & investment account monitoring

  • Criminal and sex offense monitoring

  • Home title monitoring

  • USPS address change monitoring

In addition, Identity Guard protects some lesser-watched areas such as medical insurance cards. Another huge benefit to Identity Guard protection is the extensive device protection it offers. 

Let’s not forget the family plan that allows you to help keep your kids’ identities safe and protected as well (did you know that children are 30%-50% more likely to have their identities stolen than adults?).

What Can Identity Guard Do If My Identity Is Stolen?

Identity Guard is an incredibly useful tool in the event that your identity is stolen. They offer tons of recovery assistance including:

  • ID theft insurance of up to $1 million**

  • A special hotline to use in the event of an incident

  • A dedicated case officer to help you navigate the waters of regaining control of your life & restoring your credit

  • Coverage for lost wages, travel expenses, legal fees, & more

How Easy Is Identity Guard to Use?

Because it is such advanced technology, Identity Guard is effortless to use. Once you set it in motion, you’re free to go about your life regularly. The software will scan your accounts constantly and notify you at once if anything unusual is detected. With 24/7 monitoring, you can rest assured that you will be notified the moment something is detected.

Identity Guard Customer Support

While there is no 24/7 customer service, Identity Guard actually has longer hours than most other providers with limited support. You can reach a support staff member via telephone from 8am to 11pm ET Monday thru Friday and 9am to 6pm on Saturdays.

You can also send an email to customercare@identityguard.com and get a response in 24-48 hours. One thing that is missing from the support team is a live chat, though this is standard for this industry. You’ll have to deal directly on the phone with a service rep if you want assistance. However, Identity Guard does have a tremendous amount of online resources you can take advantage of. From online credit education to fraud protection articles, online tools, and credit specialists, there’s almost nothing you can’t find out by combing through these articles and tools.

Identity Guard Pricing

Identity Guard offers 3 plans for individuals and another three for families, certainly making it the most comprehensive identity theft protection option available. New customers enjoy up to 33% off. Here’s a breakdown of what you can get for your subscription:


Value
Total
Ultra

Price per month for individuals

$6.67

$13.33

$19..99

Price per month for family

$10.00

$19.99

$26.67

Mobile app

Risk management score

Online identity dashboard

SSN and credit alerts

Bank and credit card activity alerts


Million Dollar Protection Package

Yes

Yes

Yes

Lost wallet protection

Dark web monitoring

Potential threat detection

Credit change detection


3 bureaus

3 bureaus

Annual credit report



Bank account take over/new account alerts


Anti-phishing mobile app

Safe browsing extension

Social insight report




All plans include the basic services like Social Security number monitoring, black market monitoring, and ID verification alerts. Plus, all plans provide you with account takeover alerts, lost wallet protection, password protection, and up to $1 million in identity theft reimbursements.

Identity Guard offers a 30-day free trial if you sign up through a link on this page. After that, you’ll have to pay for the service according to the plan you’ve chosen. As you go up in the pricing tiers, you will be given more security benefits.

Identity Guard Identity Guard Visit site

Bottom Line

Identity Guard offers a lot of protection for a nominal fee. Aside from the standard services, Identity Guard Premium provides an annual credit report and monthly credit scores. This is a unique feature that most other identity theft protection providers don’t offer.

Identity Guard doesn’t send fraud alerts to the credit reporting bureaus, but this is something that you can do easily and for free, so it is definitely worth the tradeoff to get frequent credit score information instead.

With several plans to choose from, there is definite value for money, especially with the Total plan. For just $19.99 per month, you can get credit report monitoring, quarterly updates, and dark web monitoring. Protect yourself today.

*The score you receive with Identity Guard is provided for educational purposes to help you understand your credit. It is calculated using the information contained in your TransUnion credit file. Lenders use many different credit scoring systems, and the score you receive with Identity Guard is not the same score used by lenders to evaluate your credit.
** Identity Theft Insurance underwritten by insurance company subsidiaries or affiliates of American International Group‚ Inc. The description herein is a summary and intended for informational purposes only and does not include all terms‚ conditions and exclusions of the policies described. Please refer to the actual policies for terms‚ conditions‚ and exclusions of coverage. Coverage may not be available in all jurisdictions.
***Your card will be charged either a monthly or annual fee, depending on the membership plan you choose. You may cancel your membership anytime simply by contacting us.

Sarah Pritzker is an accomplished content writer for top10.com. With years of experience, Sarah specializes in the dynamic field of online consumer products, leveraging meticulous research to provide insights into various options on the market. Her expertise is evident in her ability to demystify complex subjects and guide readers in choosing the best solutions tailored to their needs.

Identity Guard reviews

Great • Reviews 4,467
on
Excellent
55%
Great
16%
Average
13%
Poor
7%
Bad
10%
Sort by
Fernando Gaytan
9 months ago
Help when I needed it most
Bibi was terrific I was in good hands today with Bibi guiding me through the process of trying to contact retailers and credit companies where someone may have tried to use my information to open up accounts. I appreciated her patience, understanding, and kindness throughout this process. She is very good at her job and very knowledgeable about the process. I now realize the value of this service after having this interaction with Bibi.
Ju
Judith
9 months ago
Representative Bibi was great!
Representative Bibi was professional, thorough, and efficient in her communications. She answered all of my questions and was very supportive. Her sense of humor was an appreciated additional bonus!
Fast_ Eddy
10 months ago
3-Year Customer - Lots of Praise / No Complaints!
I've been with Identity Guard for three years With Lots of Praise to Offer and No Complaints! 1.) Identity Guard, while not a huge company, is an honest, legitimately run business (as best I can tell). 2.) Whenever my identity has been verified/accessed, whether legally or otherwise, Identity Guard has always called and emailed me in less than an hour (usually within minutes). 3.) Whenever my information was involved in a data leak, Identity Guard let me know, often several days to several weeks before the company contacted me regarding the breach. 4.) When I have reached out to Identity Guard via phone for clarification or assistance, whether for identity or account-related concerns, they have always been courteous and resourceful.
KM
Kathy Murphy
11 months ago
EXCELLENT SERVICE
Listened attentively. Extremely knowledgeable. Follow through to completion. Great customer service……Excellent!!

Copyright © 2009 - 2024 Natural Intelligence Ltd. All Rights Reserved.

Mailing address:

4023 Kennett Pike #50055

Wilmington, DE 19807

Top10.com is designed to help users make confident decisions online, this website contains information about a wide range of products and services. Certain details, including but not limited to prices and special offers, are provided to us directly from our partners and are dynamic and subject to change at any time without prior notice. Though based on meticulous research, the information we share does not constitute legal or professional advice or forecast, and should not be treated as such.

Reproduction in whole or in part is strictly prohibited.

As an Amazon Associate we earn from qualifying purchases.