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LifeLock Identity Theft Review

30 customer reviews
Sarah PritzkerBySarah PritzkerJan. 08, 2020

In a Nutshell

LifeLock combines online security with identity theft protection, making it one of the best all-around security software options out there. Together with Norton, LifeLock delivers device scanning, Social Security monitoring, and up to the minute alerts for comprehensive security across the spectrum via fast and easy to install software.

pros

  • 3-bureau credit monitoring
  • Up to $1 million reimbursement
  • 4.5 stars from 9,000+ reviews

cons

  • Have to pay more for Norton services
  • No family plan

LifeLock LifeLock Visit Site

A brilliant solution for:

  • Anyone who wants to keep their identity safe from lurking threats
  • People who use online services such as online banking or shopping
  • Anyone who uses a social media account regularly

How does it work?

LifeLock is a downloadable software that works quickly and efficiently from the moment you install it. After you sign up for a plan, you will be prompted to download and install the software (this is a click or 2, like any other app you’re used to installing).

Once installed, the proprietary technology scans databases to see if your personal information is being used. Depending on the plan you choose to sign up for, LifeLock also scans the Dark Web, monitors your accounts, and checks your credit report for any inconsistencies, issues, or possible problems. You will receive notification of any suspicious behavior via the contact method you've chosen. You can choose SMS, phone, or email alerts.

Then, LifeLock starts scanning your devices. Depending on which plan you get, you can install LifeLock on up to 5 devices, including laptops, home computers, and smartphones. Whatever device you have the software installed on will be protected. LifeLock scouts for personal information that you have around that leaves you vulnerable to identity theft. You’ll receive an alert from LifeLock if it finds anything questionable.

LifeLock device scans are continuous, meaning the software scans your devices all the time. Additionally, you’ll receive auto-updates of the software, so you are always protected against new and prevalent threats.

What does this service watch out for?

LifeLock offers 3 basic identity theft services (and we’ll dive deeper into each one below):

  1. Monitoring your personal accounts
  2. Sending notifications in case of suspicious activity
  3. Helping you recover in case of a breach

In terms of monitoring your credit, LifeLock is pretty exhaustive. Depending on which plan you sign up for, it includes monitoring:

  • Your credit report via all 3 of the major credit bureaus (Experian, Equifax, and TransUnion)
  • Use of your Social Security number or other personal identifying data
  • Applications for online loans (payday, etc.)
  • Unauthorized USPS address change
  • If your information ever shows up on the Dark Web
  • If your name shows up on an arrest or sex offender registry

At the most basic level, LifeLock monitors your Social Security number for any unusual activity. LifeLock will notify you if your credit changes, if a credit check is run on your name, and if a loan or other financial obligation is made on your accounts. You’ll also receive monthly credit report checks, but only if you’re signed up for the Ultimate Plus plan. Alerts are sent out if any of these flags are set off (i.e., your information triggers any of these scans), again according to your plan.

Additionally, the Norton Security package includes:

  • Ransomware
  • Antivirus protection
  • Phishing protection
  • Antispyware
  • Protection against online scams

This is a nice bonus since it’ll help keep your online activity safe as well.

Recovery services - what can Norton Lifelock do if my identity is stolen?

Of course, the most important question is what does LifeLock do in the unfortunate event that your identity is stolen. There are several steps LifeLock will take including:

  • A dedicated restoration specialist

LifeLock assigns a US-based specialist that is familiar with legal and technical procedures to your case immediately to help you take decisive action. The specialist will handle your case from beginning to end to ensure that they see it through properly.

  • 24/7 customer service

Additionally, you can reach out to a customer service rep anytime for any questions you need answered.

  • ID theft insurance

LifeLock has a Million Dollar Protection Package to cover all your expenses. This coverage varies based on the plan you get, but even the most basic coverage ensures you get up to $25,000 reimbursement for stolen funds and personal expenses. Additionally, all plans have up to $1M coverage for legal advice and other legal expenses incurred while trying to resolve your case.

  • Lost wallet replacement assistance

In the unfortunate event that you lose your wallet, LifeLock will help. It will get credit cards replaced and canceled, licenses renewed, and Social Security cards updated.

How easy is it to use?

LifeLock is arguably one of the easiest identity theft software options to use. It’s this simple:

  1. Sign up online

  2. Download software and install

  3. LifeLock scans your devices and accounts

  4. LifeLock sends you alerts via SMS, email, or phone

That's all you have to do. If you have ever downloaded an app to your phone or online, then this will be a cinch. LifeLock has PC, Mac, iOS, and Android compatible apps.

Pricing

LifeLock has 3 plans to choose from for individuals. One thing we didn’t appreciate was the lack of a family plan option. You can add your kids to the plan for $5.99/month/kid though, so at least there’s that.


Standard Package
Advantage Package
Ultimate Plus Package
Price per month, first year
$9.99
$19.99
$29.99
Price per month, after first year (For Norton)
$12.99
$24.99
$34.99
SSN and credit alerts
Bank and credit card activity alerts

Crimes in your name alerts

Annual 3 bureau credit reports



401k/investment activity alerts


Million Dollar Protection Package

- Stolen funds and personal expenses compensated up to $25k

- Legal expenses compensated up to $1M

- Stolen funds and personal expenses compensated up to $100k

- Legal expenses compensated up to $1M

- Stolen funds and personal expenses compensated up to $1M

- Legal expenses compensated up to $1M

Lost wallet protection
USPS address change verification
Dark Web monitoring
LifeLock privacy monitor
Credit monitoring
1 bureau
1 bureau
3 bureaus
Data breach notifications

Fictitious identity monitoring

Monthly credit score monitoring


1 bureau
File sharing network searches


Sex offender registry reports



Priority live member suppor



Bank account take over/new account alerts



Additionally, you can get LifeLock with Norton for each of the above packages. You’ll add benefits like:

  • Secure up to 5 devices including Macs, PCs, and Androids
  • Fight online threats like viruses, spyware, malware, phishing scams, etc.
  • Protect online transactions

The price to add Norton to your plan is as shown above. You’ll get the same introductory rate for the first year, and then you’ll add $5/month to your plan’s pricing for the Norton benefits.

LifeLock LifeLock Visit Site

Help & Support

LifeLock member services are available 24/7. You can get in touch with them via a toll-free live support number.

LifeLock also has a huge information center that is chock full of useful and detailed information about identity theft, online safety, and other things you really need to know. There are blog articles that teach you about credit, finances, fraud, data breaches, and internet security. It’s got everything, so you should definitely check it out.

Bottom Line

LifeLock brings a lot to the table, including a partnership with a solid brand in the security sector. The Ultimate Plus plan offers the most comprehensive coverage, and that includes things like 5-device coverage, $1M reimbursement insurance, and dark web scanning. The other plans are good if you just want the basic protection, but honestly, when it comes to identity theft, is there really any price too high to ensure your protection? LifeLock has a good reputation and offers a solid product that’s easy to use and easy to recommend.

Sarah PritzkerBySarah PritzkerSep. 10, 2019
Sarah Pritzker is a content writer with years of experience and a keen interest in the vast world of online consumer products. She enjoys helping readers make sense of the options on the market in financial industries including credit reports, business loans and car loans.

LifeLock customer reviews

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Top reviews

C****l, FL
6 months ago

Ease of use

Brand satisfaction

Value for money

Service quality

Good experience. Lots of help when I've had problems with identity theft issues.

B***h, CO
3 months ago

Have only had this about a year but gives me a great sense of security

C***j, NY
4 months ago

Reliability and accuracy. They keep me informed of any credit usage including new accounts likened in my name

J**y, MO
6 months ago

They really keep you informed of any potential issues. They really watch your files and alert you immediately.

K*n, TX
3 months ago

Provides the protection and security I paid for. Haven't had an issues of note.

J***e, OH
3 months ago

Once you subscribe to LifeLock it is very easy to use. Whenever anything affects my credit or an inquiry is made I receive a notification by telephone. They have protected my accounts and I have never had any problems with identity theft.

K*****n, WY
6 months ago

They have easy to use products that protect me and my family from hackers. Very simple

T**o, TX
3 months ago

Because it accurately reflects LifeLock and it's attributes. They are simply the very best that is offered worldwide

L*T, TN
3 months ago

They are proactive, notifying me of any potential issue with my security. They even notify me if any transaction is greater than a specified amount.

M**e, SC
3 months ago

I have had just one minor problem--a compromised password--and LifeLock was quick to alert me.

R***K, GA
3 months ago

They do a great job of keeping me informed when someone tries to get into my credit or identity

M***y, LA
2 months ago

The service is great. The concept is innovative. The price is a bit higher than when I first signed up years ago.

M**y, WV
3 months ago

LifeLock is very dependable and offers great prices. Keeps everything up to date. Customer service is great. No problems with LifeLock.

W*****m, PA
5 months ago

Seems to be the most complete service out there. Also, seems to be fairly decent vale for money spent. Hopefully won't ever have to use it.

V******a, OH
2 months ago

It works so far. I'm Planning on getting another I D Protection. I tried to open another store card and was rejected, I know it work

C***H, NC
4 months ago

They have been there for me since I went through Identity Theft. They have been understanding and through. They have provided great protection so far.

A***J, AZ
3 months ago

So far they have provided excellent up to date monitoring for us. They seem dependable and not too likely to be breached.

J***, AZ
2 months ago

they are protecting my credit and other accounts. I feel protected with LifeLock

D***G, TX
6 months ago

While LifeLock promotes protection, I have not personally experienced their assistance. In fact, my credit card has called me with fraudulent activity while heard nothing from LifeLock. I feel they are a bit overpriced for the service.

S***y, WA
a month ago

They give me a monthly report so I can see any problems or not, they have been very helpful

30 customer reviews